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I am a happy customer of places like BoA and ING stateside, where I have no illusions that I am anything other than an entry in a database. In Japan, however, I bank at a little bitty branch office of a regional bank which mostly collects money from farmers and old people and sits on it. I like them a lot, because they give me funny moments like this one:
Coworker: Bingocards, you have a call on External One.
Me: ?? (Nobody has my work number except my landlord and, oh yeah...)
Bank Manager: Hello, this is Mr. Bank Manager from BingoBank. Is this Bingocards?
Me: Yes sir, always a pleasure.
Bank Manager: Before I say anything else, protocol says that I have to confirm you're actually Bingocards.
Me: No problem, I'll read you the numbers off my foreigner ID card that you have on file.
Bank Manager: Bah, too much work! Do you remember that time I came to your house to deliver your credit card?
Me: Yes, I do.
Bank Manager: What are you not supposed to do with your credit card?
Me: I am not supposed to use my credit card to buy alcohol. I am not supposed to give my credit card to my girlfriend. I am not supposed to ever gamble using my credit card.
Bank Manager: Good man! OK, so this is about your wire transfer earlier today. It was large enough that the rules say I have to confirm that you authorized it.
Me: I did.
Bank Manager: Recently a lot of customers have been called by fraudsters who say "You owe us a lot of money and if you don't wire it to us, you'll get in trouble". Have you had any calls like this?
Me: I have not. Besides, anyone calling to say I owe them money is a liar, and not a very good one at that.
Bank Manager: Good man! Say, this transfer is bigger than your usual. You got your bonus, I'm assuming?
Me: Yep. My first real bonus ever.
Bank Manager: Congratulations! You know, speaking strictly as a businessman, we'd be pleased as a pig in a blanket if you'd leave some of that money with us one of these days.
Me: I understand, Mr. Bank Manager, but speaking strictly as a businessman, you'd have to pay better interest first.
Bank Manager: Touché! Although buying dollars in this environment, Bingocards, you're a braver man than I.
Me: I like to live dangerously.
Bank Manager: Oh, to be young again! Alright, sorry for the trouble. Thanks for using BingoBank. If you ever need anything, you know where to find us.
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Ah, I love BingoBank (not their real name, obviously). I think their philosophy is nicely captured by what the same bank manager once said to a little boy while his mother was using the ATM.
"Hey Mister Mister what does "bank" mean?"
"A bank, sonny, is a building where you hide your money from people who want to take it. Like yourself."
(As you have probably gathered, BingoBank is not really dealing with a subprime crunch at the moment.)
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