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Old Republic International Corp (ORI -0.92%)
Q3Â 2020 Earnings Call
Oct 22, 2020, 3:00 p.m. ET
Contents:
- Prepared Remarks
- Questions and Answers
- Call Participants
Prepared Remarks:
Operator
Good day, and welcome to the Old Republic International Third Quarter 2020 Earnings Conference Call. [Operator Instructions]
At this time, I would like to turn the conference over to Joe Calabrese with MWWPR. Please go ahead.
Joe Calabrese -- Investor Relations
Thank you. Good afternoon, everyone and thank you for joining us for the Old Republic conference call to discuss third quarter 2020 results. This morning, we distributed a copy of the press release and posted a separate statistical supplement, which we assume you have seen and/or otherwise have access to during the call. Both of the documents are available at Old Republic's website, which is www.oldrepublic.com.
Please be advised that this call may involve forward-looking statements as discussed in the press release and statistical supplements dated October 22, 2020. Risks associated with these statements can be found in the Company's latest SEC filings. This afternoon's conference call will be led by Craig Smiddy, President and CEO of Old Republic International Corporation and several other senior executive members as planned for this meeting.
At this time, I'd like to turn the call over to Craig Smiddy. Please go ahead, sir.
Craig R. Smiddy -- President and Chief Executive Officer
Thank you, Joe. Well, good afternoon, everyone and welcome again to Old Republic's third quarter earnings call. With me today, we have our CFO, Karl Mueller; and Carolyn Monroe, the President of our Title Insurance Group.
So we're obviously very pleased with the results we posted for this quarter, especially the record performance we saw in the Title Insurance Group, along with the improvement in the underwriting profit in the General Insurance Group. Overall, very strong quarter with $0.52 of operating income per share and a consolidated combined ratio of 92%. Although, our growth in net written premiums returns to our General Insurance Group this quarter, the pandemic has made it difficult to grow General Insurance's net earned premiums this year. However, our Title Insurance Group set yet another production record this quarter and year-to-date.
So we continue to see the benefits of our strategy to focus on the P&C and title markets delivering a diverse portfolio of specialty products combined with an exceptional customer service record in each of these markets. As demonstrated in our results, this strategy continues to contribute to our track record of more consistent growth and profitability when we combine the two.
So at this point, I'll turn the discussion over to Karl to review our overall consolidated financial results. Then he will turn things back to me to cover the General Insurance Group followed by Carolyn, who will discuss the Title Insurance Group, then we open up to Q&A.
So with that, Karl?
Karl W. Mueller -- Senior Vice President and Chief Financial Officer
Thank you. Good afternoon, everyone. This morning, we announced third quarter net income excluding all investment gains and losses of $0.62 per diluted share, which is an increase of 21.6% from the third quarter a year ago. For the first nine months of 2020, net income, again excluding investment gains and losses was $1.50 per diluted share, which was up 10.3% from 2019.
Consolidated net premiums and fees earned grew by roughly 6.5% during the third quarter and 6% for the first nine months of the year. This growth was primarily fueled by our Title operation, as it reported strong 17% growth for both this year's third quarter, as well as on a year-to-date basis.
Net premiums earned for the General Insurance Group were relatively flat in 2020 compared to the same periods a year ago, posting an approximate 1% decline in both 2020 periods. The run-off mortgage business earned premiums continue to decrease in line with our expectations. This segment of the business is predictably becoming even less significant to the consolidated totals.
Net investment income decreased by 5.6% for the quarter and 2.5% year-to-date net -- and that's largely attributable to lower yields that more than offset the growth in the invested asset base, and that growth results from the investment of the significant positive operating cash flows that we reported.
Looking then to underwriting results, this quarter's consolidated combined ratio declined to 92% compared to 94.4 registered last year. For this year's first nine months, the combined ratio improved to 94.2% from last year's 95.2%. The improvement was driven by greater underwriting results in both the General Insurance, as well as the Title Group, as Craig and Carolyn will discuss momentarily.
All three segments recorded favorable development of claim reserves in the quarter and for the year-to-date. On a consolidated basis, this reduced the reported claim ratios for the current quarter and year-to-date periods by 1.5 percentage points and 0.9 percentage points respectively. The allocation of invest -- the investment portfolio at the end of September remain relatively unchanged with earlier 2020 and 2019 periods. Approximately three-quarters of the portfolio is invested in bonds and short-term investments, remaining 25% is allocated to equity securities, primarily large cap companies that have a long history of paying and steadily increasing dividends. We don't currently anticipate any material changes to our investment strategy.
Further improvement in financial markets resulted in a third quarter rise in the valuation of our equity portfolio by roughly $79 million. At September 30th, the equity portfolio reflected an unrealized gain of $412 million. And as of yesterday's close, the portfolio had rebounded by an additional $100 million. The retention of earnings in excess of dividends paid in combination with increases in the fair value of investments during the quarter contributed to the book value per share reaching $20.39 at the end of the quarter net, inclusive of dividends paid is a 4.7% increase from June.
So now let me take a moment or two to make a few comments regarding our run-off mortgage insurance segment. One positive development is that the business has returned to operating profitability, which totaled $4.5 million for the third quarter and $8 million on a year-to-date basis. We continue to closely monitor the impact of unemployment levels, as well as the effects of government loan forbearance programs on reported delinquencies. During the third quarter, delinquencies declined by 4.4%.
And another positive note is that the proportion of delinquent loans in forbearance increased to 47% of the total, up from 41% at June. Our experience and expectation is that these loans will have a lower ultimate claim rate and therefore, we continue to segregate and reserve for this population of loans separately.
From a capital perspective, the mortgage companies' statutory capital at the end of September totaled roughly $424 million. And after dialog with our state regulators, we expect to resume the payment of extraordinary dividends from the mortgage companies starting again in 2021. So overall, as Craig mentioned earlier, we believe the results this quarter were very favorable.
And with that overview, I'm going to now turn it back to Craig for discussion of the General Insurance Group.
Craig R. Smiddy -- President and Chief Executive Officer
All right. Thanks, Karl. So as Karl and I both touched on compared to 2019 third quarter and year-to-date, the General Insurance Group net premiums earned remained relatively flat, mostly as a result of the pandemic, while net premiums written begin to increase once again in the third quarter. Compared to 2019 third quarter and year-to-date, pre-tax operating income rose by almost 21% in the quarter and by almost 7% year-to-date. And of course, this is resulting primarily from improved claim ratios. The overall combined ratio improved from 97.7% to 95.5% in the quarter and improved from 97.1% to 96.5% year-to-date. The claim ratios we reported were inclusive of prior year favorable development of 0.8 percentage points in the quarter and 0.5 percentage points year-to-date.
Again compared to the 2019 third quarter, net premiums earned in commercial auto grew by 1%, while net premiums written grew by 6%. This reflects some restoration of the exposure base in the third quarter, along with the positive effects of rate increases, which for this line of coverage now continue in the low teens.
Our third quarter commercial auto claim ratio improved to 80.4% compared to 85.6% in the same period of 2019. And we think this reflects the work that we have been doing year in and year out on this line of coverage, as we continue of course, with rate increases, and as we continue to perfect our stricter risk selection criteria to bring that ratio back in line with our target in the low 70s. Claim frequency, I'll touch on here too for this line rose from the lows we saw in the second quarter, but it's still not at the pre-pandemic levels. And as far as severity that began all the way back in 2013, we think it still continues due to higher speeds and of course, the so-called social inflation influences on settlements.
Turning to workers' compensation, compared to the 2019 third quarter workers' comp net premiums earned and written both fell 11% reflecting reduced exposure base, as payrolls have not rebounded certainly not to the extent that we saw with commercial auto exposures. And additionally of course, we're -- we've been faced with rate decreases in the marketplace on this line over the last few years. And although, there is still some rate decrease we're approaching flat -- flat rates in this line. The workers' compensation [Technical Issues] ratio came in at 54.1% compared to 55.4% in the third quarter of 2019. Here and [Phonetic] aside from COVID-19 related claims, claim frequency here too rose from the lows that we saw in the second quarter, but frequency is still not back to the pre-pandemic levels for this line either.
Just to touch on COVID-19 workers' compensation claims here as well. They continue to behave as we discussed following the first and second quarters with 95% of our COVID-19 workers' compensation claims coming from loss sensitive business, such as large deductibles. And then separately 95% of the COVID-19 claims continue to be very mild in nature with very low claim payment, with less than 1% of the claim severe or fatal. So we continue to be comfortable with our current accident year loss ratio selection for workers' comp, taking into consideration the lower frequencies, the loss sensitive nature of our business, and the high proportion of mild cases for COVID-19 claims.
Turning to general liability. Our claim ratios there show an increase in the third quarter relative to the '19 -- 2019 third quarter. But as we typically point out this is a smaller line of coverage for us and -- and therefore, there is less stability in the claim ratio quarter-to-quarter. And recall, we typically provide this coverage along with workers' comp and commercial auto coverages. So for the three of those coverages combined, the commercial auto work comp and general liability, the third quarter claim ratio came in at 72% as compared to 73% in last year's third quarter. The remainder of our other line of coverage claim ratios, all showed improvement relative to the third quarter of 2019.
So we think our strategy that includes providing large P&C clients with loss sensitive programs continues to contribute to greater consistency in our profitability. And while it will be difficult for General Insurance to achieve our top line growth goals for this year, we will continue to seek the appropriate price for our products, and we'll continue to focus on improving our underwriting profitability.
So with that, I'll now turn the discussion over to Carolyn for her comments on the Title Insurance Group, who by the way along with her team continue to execute at an extremely high level providing outstanding customer service.
And Carolyn, with that, I'll turn it to you.
Carolyn Monroe -- President of Title Insurance
Well, thank you, Craig. As reported this morning the Title Group posted stellar third quarter and year-to-date results for 2020. Our Title employees continue to press on effectively serving the needs of agents and customers through what continues to be very challenging times. I'm grateful and honored to be associated with such a dedicated and hardworking group of individuals.
All-time third quarter and year-to-date highs were set for both underwriting revenue and operating profit. As Karl reported earlier, total premium and fee revenue was up approximately 17% for both the quarter and year-to-date. Our pre-tax operating income of $103 million for the quarter compared to $73 million in last year's third quarter, an increase of $30 million or 41.5%. Year-to-date, pre-tax operating income of $212 million compares to $154 million in the prior year-to-date period, an increase of $58 million or 37.9%. Year-to-date 2020, our combined ratio of 91.2% compares favorably to the 92.9% reported for the comparable 2019 period.
Technology continues to be an important focus for our industry and for our Company. We continue to make notable inroads with Pavaso, our digital closing platform to meet the growing need and expanded use of remote finding, as a result of shelter-in-place orders. We expect this growth and adoption of the digital closing model to continue due to the ease and flexibility being experienced in the marketplace, accelerating its usage and acceptance.
Within the Title Group, we implemented a robotic process automation platform and experienced early success with the initial bot and are moving forward with deployments across all areas of our business to exploit the benefits of this technology. Most notably, we expect to realize improved accuracy and compliance, benefits of scalability and increased speed and productivity, which plays to our strengths in technology and customer service.
The robust growth seen so far in 2020 reflects the continued strength in the US mortgage origination market, in particular refinances. As we enter the fourth quarter, order counts remain strong, mortgage rates are projected to remain favorable, and homeowners with the renewed focus on their living space should all contribute to an expected strong finish to the year. I can't say the loss [Phonetic], my heartfelt gratitude goes out to all of our employees, as they remain focused and positive, as they all deal with the increased daily challenges both professionally and personally during these difficult times. The same goes for our Title agents, who are focused on service differentiates Old Republic in the market.
Our accomplishments are achieved with the unwavering commitment of our employees and the support of our agents. As with past challenges, we will rely on the same guiding principles of integrity, managing through the long run, financial strength, protection of our policyholders, and the well-being of our employees and customers that have served us well for over the last 10 or plus years.
And with that, I will turn the call back over to Craig.
Craig R. Smiddy -- President and Chief Executive Officer
All right. Carolyn, thank you very much. Congratulations on a great quarter and year-to-date result. So again, we're very pleased with this quarter's operating results both in the Title Insurance Group and the General Insurance Group. Our strategic diversification between General Insurance and Title Insurance continues to produce superior, more consistent results, and we will continue on with our focus on underwriting excellence and profitability, and of course, customer service.
So that concludes our prepared remarks, and we'll now open up the discussion to Q&A.
Questions and Answers:
Operator
Thank you. [Operator Instructions] And our first question comes from Greg Peters with Raymond James. Please go ahead.
Greg Peters -- Raymond James -- Analyst
Good afternoon, team Old Republic. I guess, I have a question that focuses on a line item in each of the segments' operating results and that's around the paid loss ratio. And I'd like to just zero in on the year-to-date numbers. The year-to-date and the General Insurance business is running apparently around 58.2 [Phonetic] which compares favorably from the year ago. And if I look at the annual comparison which is shown, you show on your statistical supplement, it's running lower in all the preceding couple of years, you identify. Same with the Title Insurance, 1.8% versus I think 2.9% in the year ago. And then finally, we see this also in your run-off business is settled and paid loss ratio running well below last year's results. And so I'm hitting all three segments, but it does appear like you're building reserves, and I thought maybe you could comment on those numbers in each of the segments?
Karl W. Mueller -- Senior Vice President and Chief Financial Officer
Well, Greg, this is Karl. Let me -- let me kind of address your question. I mean, relative to the run-off mortgage operation, that just makes complete sense that there has been a slowdown in paid claims because of the foreclosure moratoriums and forbearance programs. Basically delinquencies are frozen in place and the payments have gone down substantially as we've noted in the release. Same thing, I think applies largely to the Title Insurance business. And then as far as General Insurance is concerned, I'm not aware of any unusual trends that would cause the ratio to decline. But certainly it does result in the reserve balance, on the balance sheet increasing as I think we've shown in the release. So nothing -- nothing changed in terms of claim settlement process from an internal process perspective.
Greg Peters -- Raymond James -- Analyst
Okay. Well then pivoting to the General Insurance business, your consolidated result is still tracking, I guess a little bit above what your -- your 10-year average, what your target is. But it certainly seems like this quarter reflects progress being made to getting back to the low 70s, if not below the low 70s. And I know, you commented a little bit about in your opening remarks, Craig, but maybe you could add some color, as we think about it not necessarily balance of this year, but as we think about '21 and '22.
Craig R. Smiddy -- President and Chief Executive Officer
Sure, Greg. Well, as we pointed out in the release, it's very apparent to everyone that the income from our investment portfolio is under pressure. The reinvestment yield has come down. And therefore, we have taken it upon ourselves to reinforce with everyone in our organization that it is now more important than ever that we achieve the goals we have set out for ourselves as far as underwriting profitability is concerned. And therefore, we have an underwriting excellence initiative across all of our General Insurance Group companies in which we're all focused on reducing that claim ratio down to the levels that we -- that we want to see it at. And as I say, it's all underscored by what the future holds for investment income. So we have to -- and we are focusing more than ever on profitability, and it's coming frankly through a lot of hard work, and we would expect to continue to see improvement until we hit the numbers that we state in our release that we are targeting.
Greg Peters -- Raymond James -- Analyst
Got it. I guess, the final -- sorry, I'd like you to comment on, I guess, this would be that fall under the category as a softball question. But the property business, it's a small segment for you, but so many your peers will report from quarter-to-quarter catastrophe losses and they will exclude them from the operating results, and you guys are principally a casualty oriented company. But if you look at the claim ratio on your property business, it improved this quarter relative to year ago, and against, the backdrop, where there has been a tremendous amount of catastrophe activity in the United States, so could you give us some -- some additional color about that book of business, and why you're able to produce the results, which compare quite favorably with most of your peers?
Craig R. Smiddy -- President and Chief Executive Officer
Sure. Be happy to Greg. First off, it's important to note that, as I think I mentioned on previous calls and previous quarters when we're -- [Technical Issues] our business interruption exposure in particular, it's important to note that a good amount of that property is inland marine coverage that is sold in conjunction with other lines of business. And that coverage is not necessarily exposed to the volatility of catastrophic losses. On the other hand, we are -- we do see opportunities in the marketplace in property right now. And rates are robust, and where we can add property on to our suite of offerings to our agents and brokers and insured, we're doing that.
And one of the things that I think is very different about us is, we have very strong relationships with our reinsurance partners on this line of business, where our retention as an organization on catastrophic losses, we have reinsurance that protects all of our companies on a combined basis with a very low retention. So that, in the event of catastrophes, our reinsurance partners are taking out the volatility for us, and we're still able to produce a result that is -- again doesn't have the volatility that you referenced that some of our peers have. So all of that rolled up together, I think kind of explains where we're at on property.
Greg Peters -- Raymond James -- Analyst
Got it. I'll let others ask questions. Thank you for your answers.
Operator
[Operator Instructions] We will take again a question from Greg Peters with Raymond James. Please go ahead.
Greg Peters -- Raymond James -- Analyst
Well, I'm in queued [Phonetic], because I anticipated that others would ask questions, but certainly enjoy the opportunity there to get some more in. You said workers' comp, the premiums down 11% or so in the quarter, you said pricing probably leveling out. One of the things that happens in workers' comp, as you know, Craig, is that there is always year end premium audits that can lead to additional fluctuation in the top line. Can you talk to us a little bit about that process, and if it's going to have any effect on the fourth quarter results or have you been sort of in this COVID environment making adjustments as we go through the year?
Craig R. Smiddy -- President and Chief Executive Officer
Right. Greg, I understand your question. And I would tell you that indeed we have been making adjustments, as the year has progressed. We -- internally here we refer to it as an accelerated premium audit, which in effect is -- is what it is. And when insureds can demonstrate that their payrolls are less than what was originally estimated and what the original premium was based on, then we will make adjustments. At the end of the second quarter, we had made premium adjustments of about $30 million and that number increased in the fourth quarter -- excuse me in the -- in the third quarter by another $15 million to about $45 million. So in our view, we have been addressing it as we've gone along, and we would not expect to see any kind of a big surprise in the fourth quarter when it comes to the premium amounts that are -- that we're seeing for workers' compensation.
Greg Peters -- Raymond James -- Analyst
Got it. The final question, I have for you would be just around account retention, customer retention. I know you called this out in previous quarters as being somewhat challenged in the context of the rate increases that you and the rest of the market are looking for particularly in commercial auto. Can you give us an update on -- I guess, some additional color around retention especially as it relates to the big three coverages that you focus on?
Craig R. Smiddy -- President and Chief Executive Officer
Sure. Customer retention remains very strong, Greg. The -- in commercial auto, it is above 80% and mid 80s is where that has consistently been. The marketplace is supportive of the rate increases that we're achieving, which is helpful. Of course, in other periods, where perhaps we saw things a bit early and might have been looking for more rate than the marketplace was looking for. Those are more challenging times. But I would say right now, the marketplace is supportive on commercial auto. Frankly, the marketplace is supportive on all lines of business, right now. And workers' compensation, as I mentioned in my earlier comment is coming very close to flat. And our customer retention there if you measure it by policy number is very strong, and but it's just the exposures are down for a lot of those customers.
So on general liability, it's a bit of a mixed bag. We are -- we have tightened our risk selection criteria on that line and the combination of tighter -- tighter underwriting standards on general liability along with exposures are down there substantially as well as a result of COVID. But generally our -- it's a small line as you know, and our retention ratios are -- we're very comfortable with where they are at.
Rate increases on the other lines, I kind of alluded to property that we think rates are very good in the marketplace right now. Our aviation business, our professional liability business are seeing extremely robust rate increases that the market is again supporting. So -- so it's all good. I think we're learning from this call that when we're hitting on all cylinders, I guess, there is just less questions. So that's OK. I think that's the reason.
Greg Peters -- Raymond James -- Analyst
Judging from your stock price performance, I think you brought everyone speechless, which is unusual for an Old Republic investor call. So anyways, congratulations on the quarter. Talk to you next quarter.
Craig R. Smiddy -- President and Chief Executive Officer
Thank you, Greg.
Operator
And we will take our next question from Anthony Mottolese with Dowling & Partners. Please go ahead.
John Heagney -- Dowling & Partners -- Analyst
All right. It's actually John Heagney with Dowling & Partners. I do have one question on workers' compensation. Could you talk maybe about the nature of your business being more loss sensitive or high deductible that in terms of being -- having more stability in the underlying performance of it versus some of the market trends, and why you think it could potentially trend at a consistent level with where it's been not experienced as much underlying pressures perhaps the market may going forward?
Craig R. Smiddy -- President and Chief Executive Officer
Sure. John, I appreciate the question. I think the example that I gave when I talked about COVID-19 and what's going on there with comp, I know I mentioned in our other quarters that we really don't have a lot of the exposures to COVID-19 other than the economic impact that a lot of our peers might have except for comp. And that's why I, in my opening comments I talked about comp and it's just a perfect example of where -- when you have a business that is focused on loss sensitive clients and when there are losses, they are sharing in those.
So it brings us back to my comments that for -- while only say 60% of our -- I shouldn't say only, I should say more than 60% of our premium is loss sensitive and work comp, which we feel very good about. But then when it comes to the COVID losses, 95% of the claims that are coming in are on loss sensitive business. So again, I think it demonstrates that when things do go south, and there are challenges, the loss sensitive nature of our business model helps us control that bottom line volatility and it's a perfect case in point of why it works.
And whenever you have financial alignment between us and the customer, the customer is focused on risk control, they are focused on claims outcome and that always bodes well for us as opposed to risk transfer client that, so to speak, hand the bag over to the insurer and -- and on a guaranteed cost basis and walk away is -- we think is a -- is a better business model and that's why more than 60% of our business is focused on that area.
And where we -- where we don't have loss sensitive business, we're usually selling the guaranteed cost business in conjunction with other lines -- in support of other line. So for instance, our aviation business isn't necessarily loss sensitive work comp and our trucking is, for the majority of our trucking is not loss sensitive either, but we're writing the other lines of business. So when we -- I think it bodes well for us, if we're writing the other lines of business, if we're going to do it on a guaranteed cost basis.
John Heagney -- Dowling & Partners -- Analyst
Does the loss sensitive nature help retention at all in terms of just the headache it might be to move collateral from one carrier to another, as you change the program or am I [Phonetic] off the market.
Craig R. Smiddy -- President and Chief Executive Officer
Yeah. Absolutely is the -- is the response to that. No doubt about it. And that's another reason I didn't give, but is another reason we really like it. It's what we call sticky. It's -- when you work with a client, and you work with them on setting up claims handling procedures for the claims that they are handling in their retention, and when you work with them on setting up collateral and other mechanism, it's quite an extensive process. So indeed it is much stickier, much less commoditized than guaranteed cost, first dollar kind of coverages.
John Heagney -- Dowling & Partners -- Analyst
Very good. So last question. Just out of those core lines of business, well, you mentioned property is an area, you're looking to grow. You've had added some other lines what you're trying where do you see the opportunities for ORI in General Insurance growth outside of your core commercial auto workers' comp and GL into '21 or even '22?
Craig R. Smiddy -- President and Chief Executive Officer
Yeah. So property is an area that as we said, we will -- given the market -- favorable market conditions, given our ability to control the volatility on that line of business by partnering with reinsurance partners, as you know, a lot of E&S business is property business. So we will look at opportunities in the E&S space, in the property space that arise.
Other -- other lines of business, as well as I think you might have said, we don't want to disproportionately grow our workers' compensation or auto liability book, we're already very heavy in -- in those lines of business. Well, if there is an opportunity that comes along with commercial auto and workers' comp, but it has other line, we will -- we will look at that. But right now, our focus is -- remains on specialty niches. And as long as we can focus on a specialty class or specialty niche of business, we will look at those lines.
We'll do that both organically internally. So for instance, in our professional liability area in the last several years, we had primarily been a D&O writer. We have bolted on to that are lawyers, professional business, private D&O, other fiduciary lines -- lines of business, and have grown -- added numerous products to our offering there. So we'll continue to do that. Where we have a footprint already, we look at bolt-on, adjacencies, and where we might not have footprint, we'll look at perhaps starting something up or if other opportunities present themselves.
John Heagney -- Dowling & Partners -- Analyst
Got it. So it's fair to say when you -- you talk about growth, I don't know which of these are there -- and any other line of business. It's really looking at your existing distribution partners and channels and identifying what products that can be added to what you have out there versus say making a bigger player to create a new distribution channel to property, let's say, or something of that nature. So it's very much targeted on a certain sub-class of business within or sub-group within property or financial lines or whatever -- whatever it may be?
Craig R. Smiddy -- President and Chief Executive Officer
Well, that is organically through bolting-on, where we already have footprint. It has been a focus. But we've also entered into new segment. Recently, we've added our residual market business for workers' compensation, whereby we service pools for workers' compensation out of a new Minneapolis operation. We also four, five years ago, setup Old Republic Specialty and Insurance underwriters, which was focused on program managers and was a different distribution. So it really is both, John. We'll do both if -- if an -- if an opportunity comes along, and it's a different distribution model. But it's -- the key is, is it specialty focus. If it's specialty focus, where we think we can perform better than the generalists that are out there, we will go after it.
John Heagney -- Dowling & Partners -- Analyst
Appreciate the color. That's all I got.
Craig R. Smiddy -- President and Chief Executive Officer
Thank you.
Operator
At this time in the moment, we have no further questions. I would like to turn the call back to management for any closing remarks.
Craig R. Smiddy -- President and Chief Executive Officer
Okay. Well, as we -- I have said, we feel like we were hitting on all cylinders this quarter, and we appreciate all your interest, and thank you for the questions. And we'll look forward to seeing you, and talking to you again in next quarter. So thank you very much.
Operator
[Operator Closing Remarks]
Duration: 48 minutes
Call participants:
Joe Calabrese -- Investor Relations
Craig R. Smiddy -- President and Chief Executive Officer
Karl W. Mueller -- Senior Vice President and Chief Financial Officer
Carolyn Monroe -- President of Title Insurance
Greg Peters -- Raymond James -- Analyst
John Heagney -- Dowling & Partners -- Analyst
