Newegg and AIG’s Service Net Expand Extended Service Plan Offering
Repair and replacement plans offered for products purchased at any retailer
NEW YORK--(BUSINESS WIRE)-- Service Net, an AIG company, announced that it has expanded its relationship with Newegg Inc., the leading electronics-focused e-retailer in the United States, to offer extended service plans to Newegg customers who purchase products from other retail or e-tail stores. Previously, Newegg offered Service Net’s extended service plans only to customers who purchased products directly from Newegg.
Service Net extended service plans give customers a quick and easy way to replace or repair damaged products. Newegg customers can search for available extended service plans by providing basic information such as the product type, price and purchase date. Competitive quotes on Service Net’s extended service plans are then offered to the customer to select from and purchase.
“Newegg is committed to providing the best online shopping experience possible for our customers,” said Merle McIntosh, senior vice president of product management at Newegg North America. “Service Net’s new extended service plans provide additional value for our customers by giving them the option to purchase the protection they need for their electronics, regardless of where they were purchased.”
Service Net’s extended service plans include repair and accidental damage plans, along with replacement coverage plans for all electronic purchases, including TVs, mobile devices, personal computers, PC components and home appliances. Coverage begins from the date of product purchase for all plans with the exception of refurbished or major appliance products. For these types of products, coverage begins after the manufacturer’s warranty ends.
“Newegg is a very customer centric organization, and we’re pleased that they’ve chosen our warranty products and service solutions to extend the value proposition they offer to their customers,” said Jim Mostofi, president of the U.S. Warranty Division of AIG.
To browse Newegg’s selection of Service Net extended service plans, visit www.newegg.com/Store/StandaloneSNET.aspx.
Newegg Inc. is the leading electronics-focused e-retailer in the United States. It owns and operates Newegg.com (www.newegg.com) and NeweggBusiness.com (www.neweggbusiness.com), and regularly earns industry-leading customer service ratings. Newegg delivers a world-class e-commerce platform and is committed to serving the online technology community, from tech-enthusiasts to small and medium-sized businesses. Both Newegg.com and NeweggBusiness.com feature a comprehensive selection of the latest computer hardware and consumer electronics products, detailed product descriptions and images, as well as how-to information and customer reviews. Newegg Inc. was founded in 2001 and is headquartered in City of Industry, California.
About Service Net, part of AIG
Service Net, part of AIG, is a service management company that delivers a full range of industry-leading service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. AIG is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. Products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. (AIG). Not all products and services are available in every jurisdiction, and insurance coverage is governed by actual policy language. Certain products and services may be provided by independent third parties under contract with AIG or its subsidiaries or affiliates. Insurance products may be distributed through affiliated or unaffiliated entities. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds.
Jenny Chai, 626-271-1420
Matt Gallagher, 212-458-3247
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