U.S. Treasury Awards Accenture Contract to Support Taxpayer Casework

U.S. Treasury Awards Accenture Contract to Support Taxpayer Casework

ARLINGTON, Va.--(BUSINESS WIRE)-- The U.S. Department of the Treasury has selected Accenture Federal Services as the lead contractor for the Internal Revenue Service’s (IRS) Account Management Services (AMS) system. As part of the five-year contract, Accenture will help implement new business requirements, tools and other automation processes to better support taxpayer casework.

AMS provides customer service representatives with real-time access to account information regardless of location, focusing on its Correspondence Imaging Inventory (CII). An inventory system within AMS that Accenture helped build in 2003, CII assists customer service representatives in addressing questions from taxpayers filing a range of tax forms. CII has completed nearly 50 million cases since its inception.

Work under the contract will enable the IRS to continue to improve customer service for taxpayers by improving application performance, automating manual tasks, and providing the versatility needed to easily adapt to ongoing legislative changes. The system will be able to display and validate changes to updated taxpayer accounts, and store and manage actions that include case transfers, case closures and correspondence. AMS manages more than 39,000 users and scans more than 60 million taxpayer documents.

“Ensuring that taxpayers have trusted resources available to help meet their tax responsibilities has always been a top priority for the IRS. This work will streamline operations and maintenance, making customer service operations more efficient and effective,” said Matt Tait, who leads Accenture’s work with the Treasury department.

Accenture also will help the IRS implement legislative changes created by Congress, from requirements analysis to design, development, testing and post-production support. Accenture currently is working with the IRS to implement a new inventory system to support casework related to the Affordable Care Act’s Branded Prescription Drug tax provision.

Accenture has served as a trusted partner to the IRS for more than 20 years, helping the agency to redesign, develop and manage three IRS portals and design, implement and operate the Return Preparer Registration System.

Accenture Federal Services is a wholly owned subsidiary of Accenture LLP, a U.S. company, with offices in Arlington, VA. Accenture’s federal business serves every cabinet-level department and 20 of the largest federal organizations. The U.S. federal portfolio spans across clients in civilian, defense, intelligence and public safety agencies.

Learn more about Accenture’s work with federal agencies and Delivering Public Service of the Future.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with 259,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US $27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is www.accenture.com.



Accenture
Joanne Veto, + 703-963-4212 (mobile)
joanne.m.veto@accenture.com

KEYWORDS:   United States  North America  Virginia

INDUSTRY KEYWORDS:

Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.


Read/Post Comments (0) | Recommend This Article (0)

Comments from our Foolish Readers

Help us keep this a respectfully Foolish area! This is a place for our readers to discuss, debate, and learn more about the Foolish investing topic you read about above. Help us keep it clean and safe. If you believe a comment is abusive or otherwise violates our Fool's Rules, please report it via the Report this Comment Report this Comment icon found on every comment.

Be the first one to comment on this article.

DocumentId: 2343382, ~/Articles/ArticleHandler.aspx, 7/30/2014 12:10:19 AM

Report This Comment

Use this area to report a comment that you believe is in violation of the community guidelines. Our team will review the entry and take any appropriate action.

Sending report...