Verint and Customer Experts to Share Best Practices for Driving the Customer Experience Across Contact Center, Branch and Back-Office Operations
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (Nasdaq: VRNT ) today announced that company experts and customers will present at several global conferences this month. Presentation topics and themes will reveal best practices in support of building customer-centric workforce optimization strategies, driving operational excellence across branch and back-office operations, developing customer experience programs, maximizing the voice of the customer, and improving employee performance with personalized guidance.
2013 SWPP Annual Conference
April 9-11; Nashville, Tennessee
Addressing its Impact 360® Workforce Optimization™ (WFO) implementation will be Verint customer Combined Insurance. The presentation titled “All Together Now! Taking a Unified Approach to Managing Back-Office and Contact Center Operations” will take place April 9 at 10:45 a.m. CT. Attendees will learn how this leading insurance provider applies WFO to help standardize and automate management processes across its back-office and customer management operations.
Verint’s Bill Durr—principal global solutions consultant—will join customer South Carolina Federal Credit Union in a second session titled “The Emerging Agile Workforce Strategy.” On April 10 at 9 a.m. CT, South Carolina Federal Credit Union will share how it uses an agile workforce strategy to deploy employees across traditional departmental boundaries by using a creative mix of processes, work roles and technology to help address complex scheduling requirements and challenges.
Frost & Sullivan’s 9 th Annual Customer Contact 2013, East
April 14-17; Marco Island, Florida
On April 16 at 1:20 p.m. ET., customer Life Technologies will present the session “Acting on the Voice of the Customer: Collaborating Across the Enterprise” in conjunction with Dave Capuano, vice president, marketing, Verint. The customer experience is a foundational element in acquiring, serving and creating cross- and up-selling opportunities. As a result, it’s important that organizations understand how to support it and use it to grow value. This discussion will explore the difference between problem solving for customers and creating delight, identify measurement techniques and associated metrics relevant to operations and customer experience professionals, and share important lessons learned along the way.
TRMA 2013 Annual Conference
April 16-17; Toronto, Canada
On April 16 at 2:30 p.m. ET, Daniel Ziv—vice president, voice of the customer analytics, Verint—will present “Leveraging Voice of the Customer Analytics to Reduce Risk.” The session will highlight the benefits of speech analytics, as well as other Voice of the Customer and WFO solutions. Key takeaways will include tips on how to help manage risk, increase agent compliance and reduce fraud.
Clarabridge Customer Connections (C3)
April 17-19; San Diego, California
During the “Driving the Employee Experience Through a Customer-Focused Culture” session on April 18, Verint customer Savvis, a CenturyLink Company, will highlight how linking both customer and employee experiences can drive a highly-engaged workforce that shares a passion for helping ensure that every interaction matters. This lively discussion will fuel attendees with steps on how to leverage frontline resources to gain an untapped view into customer empathy, as well as ways to drive a customer-focused culture with employees.
TSIA and Verint “Empowering Agents with Real-Time Guidance”
April 18 Webcast
On April 18 at 2 p.m. ET, Roger Woolley—vice president, solutions marketing, Verint—will join John Ragsdale—vice president, technology research at the Technology Services Industry Association (TSIA)—for an interactive webcast focused on agent empowerment through real-time guidance. During this session, attendees will learn how to design, implement and measure an effective guidance strategy. They’ll also find out how personalized guidance tools can help optimize the customer experience by providing front-line agents and support technicians with contextual desktop prompts and guidance during common customer process flows.
The Asian Banker Summit 2013
April 23-25; Jakarta Indonesia
On April 23 at 4:30 p.m. WIB, Craig Seebach—senior director, back-office workforce optimization, Verint—will participate in the “Branch Banking Tackling Obstacles to Growth” panel. The discussion will explore how retail banking technology across the enterprise can be used in combination with business strategies to address operational challenges and economic pressures. It also will explore the importance of maximizing the role of the branch and back office in today’s multichannel world, ways to reduce enterprise costs, how to maintain branch network optimization, and ways to strike a balance between automation and customer service delivery.
10 th Annual Contact Center and CRM Congress
April 24-26; Bogota, Colombia
Verint’s Personalized Guidance™ offering will be highlighted during the “Real-Time Personalized Guidance for Customer Interactions” presentation on April 25 at 10:25 a.m. COT with Brian Schupbach, strategic business solutions director, Verint. Attendees will learn how the solution can help identify root causes and provide in-the-moment guidance to agents while the customer interaction is in progress. Find out how this can drive insight that can be incorporated into customer experience and process optimization efforts in support of enterprises’ overarching customer strategies.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (Nasdaq: VRNT ) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
KEYWORDS: United States North America New York