Accenture and SNCF Deliver New Reservation, Revenue Management and CRM Systems For Nuovo Trasporto Viaggiatori (NTV)
New capabilities aim to drive growth, improve competitiveness, and increase passenger satisfaction for Italian rail operator
ROME--(BUSINESS WIRE)-- Accenture (NYSE: ACN ) and Rail Solutions, an SNCF subsidiary, today announced that they have successfully delivered a range of passenger-focused systems for new Italian rail operator, Nuovo Trasporto Viaggiatori (NTV). These include an advanced reservation and distribution platform, a revenue management system and a customer relationship management (CRM) system.
NTV is Italy’s first private high speed rail operator and one of the newest to be created in Europe. It runs state-of-the-art “Italo” trains linking Italy’s major cities and offers enhanced services, including passenger Wi-Fi, an on-board entertainment portal and a cinema carriage.
As part of its drive for innovation and rapid growth, NTV wanted a modern, flexible ticketless distribution platform, linked to a powerful set of tools to manage passenger reservations, revenue management and CRM. After choosing Navitaire Rail’s hosted reservation solution, developed by Accenture’s wholly-owned subsidiary Navitaire, NTV awarded the implementation of the solution to a newly-formed venture of industry experts from Accenture and Rail Solutions.
Navitaire Rail is a passenger sales and management solution which integrates the ticketing and travel process across internet, call center, travel agency and mobile channels. It also provides rail station check-in and ancillary revenue generation opportunities. The platform offers rail operators the ability to link with other travel platforms and services to boost the ability of rail companies to attract and retain passengers while helping to reduce overall operating costs.
“NTV has been propelled to the forefront of the industry thanks to this market-leading technology,” said Claudio Diotallevi, NTV’s Chief Information Officer. “By increasing our capabilities and the cost efficiencies of our reservation system, we will drive growth, improve competitiveness and increase passenger satisfaction. We selected Accenture and Rail Solutions based on the strength of their proven rail software solutions, coupled with their extensive experience in the transportation industry.”
In addition to the Navitaire Rail delivery, Rail Solutions implemented a new revenue management system that can adapt the availability of various pricing products based on customers’ demand. Accenture completed the delivery of a new CRM platform and contact center for NTV that allows the personalization of passenger interaction at every point of the travel experience, including time on-board, inside the terminal and while on the phone and using the internet. The new systems support NTV’s services which are running between nine cities and 12 stations.
“Using Navitaire Rail easy integration capabilities, NTV now has a comprehensive and complementary suite of solutions that allow them to serve passengers with greater flexibility, efficiency and reliability,” says Eric Schaeffer, Accenture global managing director for Industrial Equipment.
The work was delivered at the client in Rome and from delivery teams in London, Manila, Minneapolis, Montreal, Paris and Salt Lake City.
Accenture and Rail Solutions are now working together on implementing Navitaire Rail for new rail companies, using complementary Accenture integration capabilities and Rail Solutions’ industry knowledge and expertise in revenue management, inventory and distribution.
Navitaire Rail forms part of the Accenture Connected Travel Business Service. This service enables travel, public transportation, original equipment manufacturers and suppliers to offer a unique experience to customers by increasing operational efficiency, sales performance and data visibility. The Accenture Connected Travel Business Service combines skills, assets, software platforms and processes to focus on specific public transportation, travel, automotive and industrial equipment industry issues.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is www.accenture.com
About Rail Solutions
Rail Solutions, an SNCF subsidiary, guides and support Railway Companies on major passengers’ IT project development from the Information System conception or adjustment of the current one up to the post production follow up. The Rail Solutions’ offer and services combine the train industry knowledge with expertise in Revenue Management, inventory and distribution. Its home page is www.railsolutions.com
KEYWORDS: Europe Italy