The following video is part of our "Motley Fool Conversations" series, in which analyst John Reeves and advisor David Meier discuss topics across the investing world.
Best Buy's interim CEO said the company wants to stamp out showrooming. And he thinks training is the way to do it. Showrooming is the practice of going to a retail store, like a Best Buy or Target, checking out an item, and then buying it online at a site like Amazon.com. Best Buy thinks training employees to identify a showroomer and then convert them to a sale is a good idea. After all, if a customer has made the effort to come to the store to look, they likely want the product. But unlike a Wal-Mart, where customers believe they get a low price, David isn't sure what the customer really gets at Best Buy anymore. Despite seeing some attractive new strategies from the company, David still isn't buying Best Buy. The company appears to be dying a slow death. Unlike Apple stores, which are filled with stuff people really want, Best Buy just doesn't have the goods anymore.
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Report this Comment On June 30, 2012, at 3:18 AM, Csayer2 wrote:
I read your articles a lot. Always have the same theme Apple has something Best Buy doesn't have products people want. Which I find amusing because basically every product someone could get or want at Apple store is carried at Best Buy. Usually cheaper, with financing. Next time if you could maybe be specific about what product that Apple has that you can't buy at Best Buy that might be helpful.
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