Traditional checkout clerks will soon be a thing of the past for retailer J.C. Penney
According to Johnson, J.C. Penney is rolling out advanced Wi-Fi in all its stores to support mobile checkout by this fall. The company then plans to implement a new radio frequency identification, or RFID, process in February 2013. That sets the stage for customers to check out without scanning bar codes on purchased items -- and without clerks.
J.C. Penney isn't the first to try RFID. Wal-Mart
At least one expert suspects that retailers such as J.C. Penney might have a better shot at making RFID technology work. Justin Patton, managing director of the RFID Research Center at the Sam M. Walton College of Business, thinks that the $0.07 to $0.10 cost per RFID tag could be better handled by apparel retailers than in lower-margin retail businesses.
Ron Johnson believes J.C. Penney will succeed. He sees the possibility of redirecting the $500 million spent yearly on checkout transactions to improving customer service in other ways.
In his remarks at Fortune's conference, Johnson made repeated references to how Apple
Will J.C. Penney be a winner with RFID? Investors seemed to cheer on the move. The stock went up nearly 5% the day after Johnson's remarks. However, the company faces challenges, including gaining traction for its no-coupon policy and a national boycott by the One Million Moms organization.
One company that clearly appears to be a winner is Oracle
It's too soon to tell if J.C. Penney will succeed with its technology shift. The company might even do well with its checkout transformation yet still fail overall with its new business model.
My hunch is that the self-checkout wave will catch on in retailing, regardless. If that hunch proves to be correct, Oracle appears to be a good stock for investors to check out.
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