How Big Is McDonald's Service Problem?

According to The Wall Street Journal, McDonald's (NYSE: MCD  ) has seen a spike in service complaints from customers lately. Could this be the opening that competitors are hoping for? In the video below, Fool contributor Demitrios Kalogeropoulos discusses the service issues, and what McDonald's is planning to do about them.

McDonald's turned in a dismal year in 2012, underperforming the broader market by 25%. Looking ahead, can the Golden Arches reclaim its throne atop the restaurant industry, or will this unsettling trend continue? Our top analyst weighs in on McDonald's future in a recent premium report on the company. Click here now to find out whether a buying opportunity has emerged for this global juggernaut.

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  • Report this Comment On April 18, 2013, at 9:30 PM, cartoad2 wrote:

    last time i visited a mcdonalds drive through i left without anything, two lanes merging into 1 creating a bottleneck of angry customers , the mcdonalds in my town are the slowest of any of the joints , wendys is the fastest , sometimes u never have to stop the car , mcdonalds on the other hand could be a 15 minute wait

  • Report this Comment On April 19, 2013, at 8:52 AM, rickval wrote:

    Maybe if they paid the workers a "living" wage they might just have more concern for their job....could happen.

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