According to The Wall Street Journal, McDonald's (NYSE: MCD) has seen a spike in service complaints from customers lately. Could this be the opening that competitors are hoping for? In the video below, Fool contributor Demitrios Kalogeropoulos discusses the service issues, and what McDonald's is planning to do about them.

McDonald's turned in a dismal year in 2012, underperforming the broader market by 25%. Looking ahead, can the Golden Arches reclaim its throne atop the restaurant industry, or will this unsettling trend continue? Our top analyst weighs in on McDonald's future in a recent premium report on the company. Click here now to find out whether a buying opportunity has emerged for this global juggernaut.

Fool contributor Demitrios Kalogeropoulos owns shares of McDonald's. Erin Miller has no position in any stocks mentioned. The Motley Fool recommends Burger King Worldwide and McDonald's. The Motley Fool owns shares of McDonald's. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.