Apple Tops Customer Satisfaction Again, Samsung Gains

For the second year in a row, Apple (NASDAQ: AAPL  ) has topped the American Customer Satisfaction Index for cell phones, although its score of 81 declined modestly from last year. Google's (NASDAQ: GOOGL  ) Motorola subsidiary earned the No. 2 spot with a score of 77.

Chief rival Samsung scored 76, which was the biggest sequential improvement of any company, gaining 7%. That put the South Korean company's satisfactions core on par with companies like Nokia (NYSE: NOK  ) , who also scored 76 after a modest gain. Other OEMs like HTC, LG, and BlackBerry (NASDAQ: BBRY  ) scored lower in the benchmarks.

Earlier this year, Apple also earned the J.D. Power and Associates award for highest consumer smartphone satisfaction for the ninth consecutive year.


Read/Post Comments (5) | Recommend This Article (2)

Comments from our Foolish Readers

Help us keep this a respectfully Foolish area! This is a place for our readers to discuss, debate, and learn more about the Foolish investing topic you read about above. Help us keep it clean and safe. If you believe a comment is abusive or otherwise violates our Fool's Rules, please report it via the Report this Comment Report this Comment icon found on every comment.

  • Report this Comment On May 22, 2013, at 6:34 PM, FreeRange1 wrote:

    "Earlier this year, Apple also earned the J.D. Power and Associates award for highest consumer smartphone satisfaction for the ninth consecutive year."

    That would be a little hard to do since the iphone has only been out for 7 years having launched in June 2007. It would therefore be 9 cosecutive surveys, not years.

  • Report this Comment On May 22, 2013, at 6:47 PM, lee654 wrote:

    I've had an iPhone since they came on the market. I will buy Nokia 928 and switch to Verizon with six phones. Long Nokia, Apple, Yahoo and thinking about Microsoft. I do believe Microsoft needs to get Windows 8 up to speed. They are actually hurting Nokia by as much as $10 a share. LS

  • Report this Comment On May 22, 2013, at 8:37 PM, k1moops wrote:

    iPhone deserves the top rankings from JD Power year after year. Apple products are simply the very best the world can offer for very reasonable prices.

  • Report this Comment On May 23, 2013, at 12:29 AM, HelpIsHere wrote:

    Apple is dead, they have hit multiple 52 week lows on the stock and there are no new products coming anytime soon. Boring company, boring products.

  • Report this Comment On May 23, 2013, at 11:23 AM, k1moops wrote:

    Apple and Samsung together capture over 92% of consumer products sales, both recently just captured the very lucrative American DoD military contract. While Apple is an American company with a less frequent product release cycle, Samsung is an Asian company with far more aggressive release cycle than any other company, and lately, Samsung is taking a stronger focus on Galaxy apps, offering $800,000 for new top apps written specifically for its Galaxy line of products, while Apple continues on its focus on user experience through simplifying the iOS user human interface, a far more strategic aspect in my view.

    Samsung's hardware is simply overwhelming. Its Galaxy S4 model I9500 sports the world's most powerful processor - an octal-core ARM based processor that scores 28,018 on the Antutu Android performance measurement, a whopping 5,000 faster than its own Galaxy S4 quad-core which is sold in the UK and USA. The Galaxy S4 I9500 is sold internationally but not sold in the UK and USA. The Samsung Galaxy S4 I9500 is easily 700% to 900% faster than the Blackberry BB10 Z10 yet the I9500 costs about $50 less than the Z10 while offering far more features.

Add your comment.

Sponsored Links

Leaked: Apple's Next Smart Device
(Warning, it may shock you)
The secret is out... experts are predicting 458 million of these types of devices will be sold per year. 1 hyper-growth company stands to rake in maximum profit - and it's NOT Apple. Show me Apple's new smart gizmo!

DocumentId: 2448046, ~/Articles/ArticleHandler.aspx, 9/2/2014 6:00:03 PM

Report This Comment

Use this area to report a comment that you believe is in violation of the community guidelines. Our team will review the entry and take any appropriate action.

Sending report...


Advertisement