Ford Gets Sued Over MyFord Touch

By John Rosevear – Jul 23, 2013 at 6:15PM

NYSE: F

Ford Motor Company

Market Cap

$48B

Today's Change

(0.37%) $0.04

Current Price

$12.11

Price as of April 19, 2024, 1:35 p.m. ET

The MyFord Touch system has meant big profits for Ford -- and big headaches for some Ford owners. Now a consumer group is suing Ford, claiming it's a safety defect.

MyFord Touch is available on nearly all Ford and Lincoln models, including the big Super Duty pickups. Photo credit: Ford

Ford (F 0.37%) has had a lot of success with its in-car "infotainment" system, called MyFord Touch. It's very popular with Ford buyers and very profitable for Ford -- but some owners have found the system to be a cumbersome, glitch-prone mess.

So many consumers have complained about MyFord Touch that the company's quality ratings have taken a nosedive. Now comes word that a consumer group has filed a potential class action suit demanding that Ford fix this "defect". Is this a huge headache in the making? In this video, Fool.com contributor John Rosevear looks at the problems with MyFord Touch, and at this new lawsuit -- and offers his take on whether it's time for Ford shareholders to worry about this popular but buggy feature.

Fool contributor John Rosevear owns shares of Ford. Follow him on Twitter at @jrosevear. The Motley Fool recommends Ford. The Motley Fool owns shares of Ford. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.