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Apple's Last Stand

Alex Planes
September 12, 2012

Well, here it is. After weeks -- months -- of nearly nonstop promotion from the tech and finance blogs of the world, the iPhone 5 is here. That trumpeting sound you may hear in the background is the angelic chorus, heralding the arrival of what's sure to be the most glorious phone the world has ever seen. Why, what's that? It's Steve Jobs himself, riding back to Earth on clouds of victory! Hail to Apple (Nasdaq: AAPL  ) ! Hail and hallelujah!

It's almost impossible to escape the hype machine behind Apple's announcement. Other phones get press conferences. Apple gets triumphal processions. Why, look, there's Tim Cook, emerging from beneath a victory arch built entirely out of Android phones.

Have we got that out of our collective systems yet?

Hype has its place. Without hype, Apple wouldn't be where it is today. The first iPhone rode into view behind years of speculation and enjoyed a six-month window from unveiling to its first sales that allowed the punditsphere to whip fans into a veritable froth. Even Apple haters can (or at least should) admit that the first iPhone was a transformative device in the mobile space. It created a new design paradigm, made touchscreens popular, and eventually helped create the app-ecosystem model that continues to be a defining factor in the success or failure of competing operating systems.

Now, what could Apple possibly add to the iPhone 5 that would be similarly transformative? The 4S's key new feature, Siri, was hyped to the moon and given prime billing on Apple's TV ads with celebrities. What was it in reality? A partly functional voice-activated personal-assistant software suite that so underperformed its commercial promise that a class action suit was filed over false advertising. The iPhone 4's key new feature was supposed to be a front-facing camera for video chatting with FaceTime, and a better display resolution to boot. Its most notable design feature turned out to be a poorly placed antenna that created reception issues when holding the lower left corner of the phone.

There are two key changes that got the bulk of the pre-release hype: The iPhone 5 will be taller, and its charging cable connection has been reworked -- the better to sell you new accessories, of course.

Is that enough to justify the hype? No. But Apple needs this hype in a bad way. The iPhone is Apple's major moneymaker, expected to account for more than half Apple's total revenue this year and probably more than 60% of its profit. The iPad expanded Apple's reach, but it didn't do much to reduce the company's dependency on the iPhone. When iPhone sales drop, revenue growth -- normally eye-popping in its pace over the past few years -- declines substantially. The most recent quarter's dip in iPhone sales even undid a long-running trend toward higher profit margins:

AAPL Revenue Growth Chart

AAPL Revenue Growth data by YCharts.

Analysts and Apple bulls have largely built their case on the premise that Apple's popularity will remain at high levels, perhaps indefinitely. But the evidence shows otherwise. Last month, I highlighted a rolling poll by brand-analytics company YouGov that showed a gradual long-term decline in Apple's "buzz score," or the difference between positive and negative consumer perceptions of the company.

Since then, Apple's highly publicized global patent battle with Samsung was decided in its favor in American courts, but it saw less success internationally. I said after that trial concluded that the fight made Apple seem like a bully. YouGov's polling agrees. Pre-decision buzz scores for Apple and Samsung had Apple with a clear lead. After the decision, Apple's lead evaporated among early adopters, narrowed to nearly nothing among the general population, and actually lost out to Samsung in the coveted 18-to-34 demographic, which now clearly favors Samsung.

Popularity is a fickle thing to build a brand on, and consumer trends can shift easily. The Fool's most dedicated fans already appear to be tired of our constant iPhone hype, even though many have been loyal Apple stockholders for years -- and I'm sorry for adding to that hype, folks, but some things need to be said. A quick glance at the Fool's Facebook feed shows a lot of weariness over frequent Apple updates. Many fans have expressed lack of interest, annoyance, or an outright desire to switch to Google's (Nasdaq: GOOG  ) Android or even a Nokia (NYSE: NOK  )