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Capital One to Customers: You Can't Hide From Us

http://www.fool.com/investing/general/2014/02/19/capital-one-to-customers-you-cant-hide-from-us.aspx

Amanda Alix
February 19, 2014

Source: Loveteamin.

It seems Capital One Financial (NYSE: COF) is serious about keeping in touch with its customers -- so much so that it recently sent out an updated terms of service notice to users of its credit cards. The TOS noted that the bank reserves the right to contact customers just about anywhere it wants, and by any means necessary.

An article Monday in the Los Angeles Times described the ominous language in the missive, such as the company's assertion that it may contact customers remotely, as in phone calls, text messages, or emails, or even through an in-person visit, either at the customer's home or "place of employment."

In addition, Capital One might find it convenient to "spoof" customers, presenting a number other than its own on caller ID in order to veil its identity, the newspaper reported.

A normal part of doing business?
When questioned, Capital One said it seldom does any of those things, and the visits pertain solely to loans for sports vehicles such as snowmobiles, in case the vehicle needs to repossessed. In the spoofing situation, the company said sometimes the number is "displayed differently" by "some local phone exchanges," something that is "beyond our control."

This situation would be amusing if it wasn't quite so disconcerting. Although the company told the Times it is taking