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Yelp Inc (YELP -1.04%)
Q2Â 2019 Earnings Call
Aug 8, 2019, 5:00 p.m. ET
Contents:
- Prepared Remarks
- Questions and Answers
- Call Participants
Prepared Remarks:
Operator
Good day, and welcome to the Yelp Second Quarter 2019 Earnings Conference Call. [Operator Instructions]
I would like to now turn the conference over to Ronald Clark, Head of Investor Relations. Please go ahead.
Ronald Clark -- Head of Investor Relations
Good afternoon, everyone, and thanks for joining us on Yelp's second quarter earnings conference call.
Joining me today are Yelp's CEO, Jeremy Stoppelman; CFO, Lanny Baker; and COO, Jed Nachman.
Before we begin, I'll read our safe harbor statement. We'll make certain statements today that are forward-looking and involve a number of risks and uncertainties that could cause actual results to differ materially. Please note that these forward-looking statements reflect our opinions only as of the date of this call, and we undertake no obligation to revise or publicly release the results of any revision to these forward-looking statements in light of new information or future events. In addition, we are subject to a number of risks that may significantly impact our business and financial results. Please refer to our SEC filings as well as our shareholder letter for a more detailed description of risk factors that may affect our results.
During our call today, we'll discuss adjusted EBITDA and adjusted EBITDA margin, which are non-GAAP financial measures. In our shareholder letter released this afternoon and our filings with the SEC, each of which is posted to our website, you will find additional disclosures regarding these non-GAAP financial measures as well as historical reconciliations of GAAP net income to both adjusted EBITDA and adjusted EBITDA margin.
And with that, I'll turn the call over to Jeremy.
Jeremy Stoppelman -- Co-founder and Chief Executive Officer
Thanks, Ron, and welcome, everyone. Yelp had a solid second quarter. We grew revenue in line with our outlook and we exceeded our expectations for adjusted EBITDA. We reached record level this quarter. Strong bottom line growth combined with a meaningfully lower share count, thanks to our stock repurchases drove a 30% year-over-year increase in earnings per share in Q2 on a fully diluted basis.
We also made substantial progress on our business transition. New business offerings are resonating with customers and beginning to generate incremental revenue. Active paying locations for two new products Verified License and Business Highlights surpassed 25,000 in the quarter. We improved ad revenue retention in each successive month in the first half by providing our advertisers with more value for their money. Paid ad clicks increased 42% year-over-year driving down average CPCs by 25% in the second quarter.
We also saw increased ad spend from large advertisers with revenue from multi-location clients up 21% year-over-year, driven by compelling store visit economics, new ad products and expanded client coverage. As of the end of July, the ad budget dollars that clients have awarded us to spend on Yelp were up by 10% over last year. This measure has historically served as a close proxy for future ad revenue growth, and we have seen budget grow steadily since the start of the year.
The tangible progress we have made create underlying momentum in our business and reinforces our confidence in the potential for accelerating revenue growth and achieving our revenue and margin targets for the year. Although, we are just a few quarters into our business transition, we are encouraged by the early results our team has achieved. I'm proud of their focus and execution, and look forward to sharing more about our continued progress in the quarters to come.
And with that, I will turn it over to Lanny for some additional color on the work that we're doing.
Lanny Baker -- Chief Financial Offcer
Thank you, Jeremy. As you just said, we had a solid second quarter, and we've made progress that positions Yelp to accelerate revenue growth in the second half, and that's reflected in our third quarter and full year 2019 business outlook.
Before we open up the call to questions, I'd like to briefly highlight a set of second quarter and first half trends that reflect important evolutions in Yelp strategy, in our go-to-market and in our business model.
First, changes in our go-to-market strategy, particularly around multi-location customers and Self Serve have begun to generate revenue growth without the expansion of our local advertising sales force.
Second, a shift in our product development focus is delivering new offerings and greater value for business owners, which in turn is contributing to renewed growth in customers and revenue.
Third, product improvements and our customer success initiatives are reducing customer churn and improving revenue retention, even as more and more of our advertisers are now on non-term contracts.
Fourth, experiences like Yelp Reservations and Yelp Waitlist are propelling mobile app usage and consumer engagement on an organic basis, which is allowing us to scale back on user acquisition spending.
And finally, improvements in customer acquisition and revenue retention combined with purposeful expense management are contributing to margins and balance sheet strength, which we've deployed to repurchased roughly $400 million in stock and reduced shares outstanding by a mid-teens percentage year-to-date through June.
These are very intentional and important accomplishments in the first half of 2019, and are fundamental components of the long-term plan we outlined earlier this year. Although, we're still in the midst of what's a transitional year, our goals are very clear, the team is very focused and our momentum -- our momentum is building.
That brings me to my personal news today. I plan to step down from my position at Yelp to accept an executive role at another company in early September. This is an unexpected opportunity and one that I feel very compelled to pursue. While these kinds of changes rarely occur with perfect timing, in this case, the progress that we've made in recent quarters, the strength of the Yelp's long-term plan and the capacity of our team to continue to execute, give me great confidence, this is an appropriate time to make a change.
I'm immensely thankful to Jeremy, to my own team here and all the employees and directors of Yelp for what's been an incredible experience. I have tremendous excitement about Yelp's future and I look forward to seeing the team work to fully capitalize on the sizable opportunity ahead.
With that operator, can we please open up the call for questions.
Questions and Answers:
Operator
We will now begin the question-and-answer session. [Operator Instructions] The first question comes from Shweta Khajuria with RBC Capital Markets. Please go ahead. I'm sorry, the first question comes from Lloyd Walmsley with Deutsche Bank. Please go ahead.
Lloyd Walmsley -- Deutsche Bank -- Analyst
It looks like you guys have some stabilization in the revenue per account metric this quarter. Maybe could you guys just spent a little time talking about whether or not this is a function of larger national accounts becoming a larger share of the mix versus being like a stability in the core SMB, same store advertising dollars?
Lanny Baker -- Chief Financial Offcer
Thanks, Lloyd. It was a combination of both. As we said a year ago when we made the transition to non-term contract, we thought that it would temporarily depress the average revenue per customer in the SMB marketplace. And it did that, and we also said a year ago that by the time we cycle through a year, we would flatten out, and it has done that. And as well as we've grown the enterprise and large national accounts which revenue from those customers tends to be quite a bit bigger than the SMB, that is also blending up the average revenue per account the way you're looking at it.
Lloyd Walmsley -- Deutsche Bank -- Analyst
Got it. Got it. And maybe just another one if I could on the product side of things. It seems like you guys are doing a lot on the advertising product front, but maybe I just want to hear more about what you're doing to boost -- boost consumer engagement. I've seen products that are Google launching and they request a quote beta and you've TripAdvisor moving to this feed-based interface. So maybe if you could just kind of give an update on how you guys are thinking about either bringing more folks into the Yelp Platform or getting folks to engage more on the Yelp Platform? Thanks.
Jeremy Stoppelman -- Co-founder and Chief Executive Officer
Sure. I can take that, Lloyd. This is Jeremy. We've been investing heavily for a number of years on the restaurant services side, so with Yelp Reservations, and no way creating only on Yelp experience. And that's really been a success. It's grown Yelp seated diners really quickly. It's up about 166% year-over-year and that's driving engagements, driving downloads, and it's something frankly you can only get on our platform. So you can really save time, which we think is valuable and loved by users.
Additionally, we continued to invest in the product generally, we started rolling out personalization very recently, as you can put in things like dietary preferences or whether you have kids and we can tailor results. So, while it's true that Google continues to copy our features a few months, potentially after we innovate, we continue to roll-out new and exciting things for people, and we see great engagement. I guess the last note on that is we have been able to pull back on some of our marketing investment in driving downloads because of our success with distribution through other channels like Yelp Reservations in their way.
Lloyd Walmsley -- Deutsche Bank -- Analyst
Got it. Thanks for the color.
Operator
The next question comes from Shweta Khajuria with RBC Capital Markets. Please go ahead.
Shweta Khajuria -- RBC Capital Markets -- Analyst
Okay. Thank you. Lanny, first of all, congratulations and all the best and good luck with your new role. Looking forward to speaking with you in the next capacity. Two questions, please. One on the multi-location national accounts. So the annual revenue retention there with those businesses exceeded 100% in the quarter. Could you talk about, first of all, the sales growth in that segment? Last quarter, it was over, I believe it was 35%. What was it this quarter?
And second, what drove that retention? Is it the sales force efforts? Is it the product improvements? Combination of both? Could you talk to that? And then the second is, can you please update on the size of the three, to the local Self Serve and multi-location and national? I know you've shared that in the past. Could you please update us on that? Thank you.
Jed Nachman -- Chief Operating Officer
Sure. Hi, Shweta. This is Jed. I'll take the first one, and then Lanny will take the second one. In terms of the multi-loc growth, in our top segment, which would be kind of the national enterprise segment, we've grown that segment about 30% since the beginning of the year in terms of head count. Obviously there is a ramp to that. It's not longer sales cycles on the enterprise side. But we feel really comfortable in our positioning in terms of that growth.
At an account level we're seeing existing clients who continue to spend more, and we're also bringing in new clients. I would say, it is a combination of both that is driving growth in that segment. And I guess, Lanny on the next one.
Lanny Baker -- Chief Financial Offcer
Sure. In terms of the revenue composition, one thing we included in the shareholder letter is a breakdown of revenue within the multi-location category. Hopefully, you've seen that, and I'll just send you there to understand exactly what the multi-location category is composed of. Our advertising dollars continue to be roughly 25% from the multi-location side of things, the rest coming from local SMB. And in terms of the grand total, a little -- low-double digit, little bit more than 10% of the revenue from the Self Serve channel though I'd point out that the rep sold local business and the Self Serve are really one segment of customers.
Shweta Khajuria -- RBC Capital Markets -- Analyst
Okay. Thank you, both.
Operator
The next question comes from Tom Champion with Cowen & Company. Please go ahead.
Tom Champion -- Cowen and Company -- Analyst
Hi. Good afternoon. And Lanny, congratulations and best of luck going forward. It's been great working with you. I'm curious if you could elaborate a little bit on the product improvements, and may be other factors that are improving churn. Any additional detail there would be really helpful? And then just if you could provide any more context on these new products like Verified License and Business Highlights, and I guess portfolio, just any additional thoughts on the adoption rate there? And maybe if there is a broader catalog of additional products of a similar vein, and if so, what timeline we might expect that roll-out to take place on? Thank you.
Jeremy Stoppelman -- Co-founder and Chief Executive Officer
Hi, Tom. This is Jeremy. I think I can handle these questions here. So your first one up was around churn improvements and what's driving that. I think, important factor there is that we're driving more value to our customers, and in particular, we're doing that by reducing cost per click. And so that means more leads for less money, and so over time business owners realize that they're getting valued, they feel that value, they see it in their business owner dashboard.
And so we think there is more to do there. We will continue to invest in ad targeting and so forth. There is also an element of -- now that we've had non-term contracts for some time, there is customers that have aged and so that's a really great factor as well. We've been able to retain folks and that ultimately compounds over time and helps drive revenue momentum. So we're pretty pleased with how things are going there on the churn side right now.
You mentioned some of our new profile products Verified License and Business Highlights portfolios being the most recent. We really see that as a way for business owners to tell their story, have a greater voice. We've heard that from our customers, just in our user research, and we think this is the first step. There is ways to expand these to other categories to tweak and adjust them as we continue to get feedback from our customers. We do have more in the pipeline, but nothing to announce so far.
From an adoption standpoint, we are attaching them as we sell our ads through our various channels, but then we're also there is a stand-alone portion as well where business owners that may be just want to stick their toe in the water, and spend it an entry level price point can do that too. We're seeing some of that activities. So very encouraged with the way we're headed with these profile products. I think it's a deep well that we'll be able to tap into.
Tom Champion -- Cowen and Company -- Analyst
Great. Thank you.
Operator
The next question comes from Lee Horowitz with Evercore ISI. Please go ahead.
Lee Horowitz -- Evercore ISI -- Analyst
Great. Thanks for taking the question, and congratulations, Lanny. Your looking forward to working together in the future and best of luck. I guess, real quick on some traffic trends. A couple of your competitors that called out some SCO headwinds around Google pushing some of its own products. Your traffic trends look really strong in the quarter.
And I was wondering if you can maybe elaborate how traffic may have unfolded in the quarter -- in the quarter in relations to SCO specifically? And then one on capital allocation. Another you're kind of halfway through your share repurchase program thinking through the rest of the year and perhaps into next year. Is this the new normal in terms of the way you guys are looking to buy back share and reduce the share count? Thanks again.
Jeremy Stoppelman -- Co-founder and Chief Executive Officer
Hi, Lee. This is Jeremy. I'll take the traffic question maybe capital allocation when you can pick up in just a second. So, we have seen some movements in volatility on the desktop side, but the good news is we've been investing and diversifying our traffic resources -- traffic sources for many, many years, several years, and we've also invested quite heavily in having a closer relationship with our consumer particularly through the mobile app and something like 70% I think is about the level of engagement overall that we get on the mobile app side. So just a lot of activity happening on that platform, where we have more control. So you're right. We are happy with our consumer engagement and traffic levels, despite any kind of SCO fluctuations that have happened. We continue to feel good about where we're at there.
Lanny Baker -- Chief Financial Offcer
From a capital allocation perspective, at the start of this year, the Board of Directors authorized a $500 million repurchase of which at the end of June we completed about $400 million. It leaves us at that point, about $100 million to go. And we'll plan to continue to execute on that prudently. I think Yelp's business generated $57 million of cash from operations in the second quarter. We currently have $450 million of cash and marketable securities on the balance sheet. So we'll continue to look at share repurchases and ways to return capital to shareholders as part of our long-term plan. So no media comment on right now. But we've made good on the commitment we made earlier this year and we'll evaluate it as once we complete the program that's currently in place.
Lee Horowitz -- Evercore ISI -- Analyst
Great. Thanks for the time.
Operator
[Operator Instructions] The next question comes from Andy Hargreaves with KeyBanc. Please go ahead.
Andy Hargreaves -- KeyBanc -- Analyst
Thank you. Just wondering if you could kind of give a little more granularity around the sales force efficiency improvements and sort of expectations going forward. And I'm just sort of trying to quantify that you can be qualitative with how much is Self Serve, how much is larger accounts, how much is product, just anything you can add around that would be great?
Jed Nachman -- Chief Operating Officer
Sure. Hi, Andy. This is Jed. Really it is a combination of really four things. I would start with a product that's kind of the star of the show. With the release of Business Highlights and Verified License, and now Portfolios. And particularly on the Business Highlights side, we've -- it's been a great reason for folks to get out into our customer base or potential customer base, pick up the phone. They're really resonating in the marketplace. We've seen really strong product market fit.
The first place we've started, given it's a new product just kind of in our existing channels, and so that's existing customers who have kind of self-provisioned into these additional features, and so we're seeing strong growth out of that, as well as attaching the Business Highlights to CPC programs that are through our sales channel and our Self Serve channel. So that is kind of thing number one.
We're also seeing that productivity number due to multi-location, and that segment is obviously growing very quickly and has really nice characteristics, and is contributing to overall productivity. Customer retention as well, when you kind of look at that number, if we're able to retain customers, more of that's going to increase rep productivity.
And then finally, we've now got the first kind of wave of veteran reps. We put a big focus on making sure that we keep our most tenured sellers in their seats. I mean, we've been really successful with that thus far, and they've kind of grown up in a non-contract world. Now we're getting to the point where we have folks who have been in their seats through the entire transition and so. We feel like we're really at a sweet spot in terms of the local sales size, and obviously we want to continue to improve on the efficiency side.
Andy Hargreaves -- KeyBanc -- Analyst
Okay. And then on Verified License, Business Highlights, these types of products, is this an incremental sales channel that you can upsell? Or is it more that they've kind of called on these guys and this is just a better tool for monetizing them, because they never going to kind of pay out for some of the more premium stuff?
Lanny Baker -- Chief Financial Offcer
Yes, I mean, I think, initially in our initial success when we kind of look at the 25,000 who are in place by the end of June, it's largely been by attaching to either existing customers or within our flow. And so -- but we do think long-term, there is a huge opportunity to kind of develop a relationship with these customers over time and plant the seed. And so not all local businesses are ready to kind of sign up for the $300 to $400 a month of local advertising, and that may be due to the stage of their business, where they are in terms of sophistication on marketing. But it allows us to develop that relationship with them and build some trust and so, we are kind of at the early stages of exploring that, and plan on really driving toward that segment over time.
Andy Hargreaves -- KeyBanc -- Analyst
Thank you.
Operator
The next question comes from Justin Patterson with Raymond James. Please go ahead.
Justin Patterson -- Raymond James -- Analsyt
Great. Thank you very much. And I like other -- the others on the call, wishing you the best of luck going forward, Lanny. With respect to the product, we've noticed that ad load has been increasing more on the side in the app. Philosophically, could you talk about how you think about balancing ad load versus maintaining a contextually relevant user experience? Thanks.
Jeremy Stoppelman -- Co-founder and Chief Executive Officer
Hi, Justin. This is Jeremy. I will take that one. We've been very thoughtful about the consumer experience over many years. And if anything, I would say, we've had pretty minimal ad load. Certainly that's been the feedback over the years from the Street. But the way that we look at it is frequency and about half of our traffic and engagement is within restaurants, and so you'll see a lighter ad load and that's strategic and also the fact, the reality that we have a lot of inventory in that area.
And we did recently experiment with a little bit higher ad load. We went from two ad slots to three for our high frequency category, and then we've actually turned it back down to two. In some of the low frequency service categories, you are seeing higher ad load. And what we find is that consumers are really just looking for someone that can solve their problem. And so, if you're looking for a locksmith and that locksmith has good reviews and they happen to surface when you search for locksmith once in a blue moon on Yelp. We think that's a great matching experience for both the business and the consumer. In addition to that we actually gather consumer sentiment. So we are regularly pulling users of the Yelp app and Yelp site, and trying to understand is ad load affecting their experience. And so we are keeping track of that, and we'll be able to watch it over time.
Justin Patterson -- Raymond James -- Analsyt
Got it. Thanks.
Operator
The next question comes from Elliot Alper with D.A. Davidson. Please go ahead.
Elliot Alper -- D.A. Davidson -- Analyst
Great. Thank you. Building up the previous question, on customer adoption on some of these new services, wanted to hear any thoughts on the process and timeline for new customers to understand and integrate into these new platforms or on to their platform? Secondly, kind of as you refocus your sales headcount, how are you prioritizing these new products, first, current clients and bringing on new accounts? Thank you.
Jed Nachman -- Chief Operating Officer
Sure. So I can -- let me take the back half of that question first. This is Jed. Really, if you look at a product like Business Highlights, it's really universal across our client base, and so we want to get it out into our existing customers as fast as possible, and also where possible attach it to folks who are coming brand new on to ads. Those are the most obvious channels to kind of start with. And then as we can put more marketing muscle and product marketing behind kind of the stand-alone for folks who may not be in a position to kind of go out, buy ads, we believe that's an opportunity. So it's a little bit of everything in terms of getting that product out into the channel, to off sold obviously by the same sales force.
So, and then in terms of adoption, I guess, I'll take a shot at the first one. We're doing a great job on the product marketing side. And one of the big differences between the world of term contract and non-term contracts is folks are engaging with our business owners account in a much deeper way. And so we have the opportunity to kind of market to them as we add more products. And so when you see something like Portfolios or Business Highlights or Verified License, to someone who qualifies, we're able to get them not only with kind of human beings walking them through, but also through our business owners account, and you'll continue to see that kind of roll-out.
Elliot Alper -- D.A. Davidson -- Analyst
Helpful. Thank you.
Operator
The next question comes from Brent Thill with Jefferies. Please go ahead.
Tommy Tang -- Jefferies -- Analyst
Hi guys, this is Tang for Brent. We saw that you reduced your sales headcount in Q2 again. Are you still on track to realize the efficiencies expected at the start of the year? Any more color on cost controls in general?
Lanny Baker -- Chief Financial Offcer
Sure. Yes, we are on track to realize the expense reductions that we had outlined earlier this year. As we said, some of them will be operational, some of them will be in marketing, some of them will be efficiency gained in changing our -- evolving our go-to-market. And as we've seen -- we've seen really strong cash flow leverage through the first nine -- six months of this year, and the full year outlook continues to show margins moving up year-to-year. So that's coming from revenue growth as well as managing expenses.
Tommy Tang -- Jefferies -- Analyst
Great. Thank you.
Operator
The last question comes from Lloyd Walmsley with Deutsche Bank. Please go ahead.
Lloyd Walmsley -- Deutsche Bank -- Analyst
Hey, just another quick one from me. [Indecipherable] 3Q guidance seems to be implying that 4Q will accelerate from 3Q into a tougher comp to kind of get to that mid-point of the full-year guidance. Can you walk us through the drivers for that acceleration like what gets you confident for that sequential acceleration in the back half of the year? Thanks.
Lanny Baker -- Chief Financial Offcer
As we look at the ranges that we have put out for this year, they reflect the same things that we've been talking about really from the start of this year. Probably the most important driver is the momentum we have in the multi-location and enterprise category with both expansion sales force and new products. Behind that the very powerful effect of improving customer retention, which as Jeremy said, compounds through time. And then finally, the introduction of new products that are admittedly a relatively small revenue stream today, but they're growing pretty quickly as you could see from some of the numbers we talked about today. Those are the things that as you stack them up, give us confidence about the outlook that we've provided.
Lloyd Walmsley -- Deutsche Bank -- Analyst
Got it. And maybe just one quick housekeeping question, any update on the run rate for Request a Quote?
Lanny Baker -- Chief Financial Offcer
Yes. Request a Quote continues to do well. Projects is up nearly 40% and Request a Quote annualized revenue is tracking at around $46 million, which is up, I believe, a little over 50%.
Jeremy Stoppelman -- Co-founder and Chief Executive Officer
All right, operator. Well, thank you very much everybody for participating in the call today. There are no more questions, and we will complete the call.
Operator
[Operator Closing Remarks]
Duration: 30 minutes
Call participants:
Ronald Clark -- Head of Investor Relations
Jeremy Stoppelman -- Co-founder and Chief Executive Officer
Lanny Baker -- Chief Financial Offcer
Jed Nachman -- Chief Operating Officer
Lloyd Walmsley -- Deutsche Bank -- Analyst
Shweta Khajuria -- RBC Capital Markets -- Analyst
Tom Champion -- Cowen and Company -- Analyst
Lee Horowitz -- Evercore ISI -- Analyst
Andy Hargreaves -- KeyBanc -- Analyst
Justin Patterson -- Raymond James -- Analsyt
Elliot Alper -- D.A. Davidson -- Analyst
Tommy Tang -- Jefferies -- Analyst
