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Sysco Corp (NYSE:SYY)
Q4 2019 Earnings Call
Aug 12, 2019, 10:00 a.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:

Operator

Good morning, and welcome to Sysco's Fourth Quarter Fiscal 2019 Conference Call. [Operator Instructions] We will begin today's call with opening remarks and introductions.

I would like to turn the call over to Neil Russell, Vice President, Corporate Affairs. Please go ahead.

Neil Russell -- Vice President, Investor Relations, Communications and Treasurer

Good morning, everyone and welcome to Sysco's fourth quarter and fiscal year 2019 earnings call. Joining me in Houston today are Tom Bene, our Chairman, President and Chief Executive Officer; and Joel Grade, our Chief Financial Officer.

Before we begin, please note that statements made during this presentation that state the company's or management's intentions, beliefs, expectations or predictions of the future are forward-looking statements within the meaning of the Private Securities Litigation Reform Act, and actual results could differ in a material manner.

Additional information about factors that could cause results to differ from those in the forward-looking statements is contained in the company's SEC filings. This includes, but is not limited to, risk factors contained in our annual report on Form 10-K for the year ended June 30, 2018, subsequent SEC filings and in the news release issued earlier this morning. A copy of these materials can be found in the Investors section at sysco.com or via Sysco's IR app.

Non-GAAP financial measures are included in our comments today and in our presentation slides. The reconciliation of these non-GAAP measures to the corresponding GAAP measures are included at the end of the presentation slides and can also be found in the Investors section of our website. To ensure that we have sufficient time to answer all questions, we'd like to ask each participant to limit their time today to one question and one follow-up.

At this time, I'd like to turn the call over to our Chairman, President and Chief Executive Officer, Tom Bene.

Thomas L. Bene -- President and Chief Executive Officer

Thanks, Neil, and good morning, everyone. Thank you all for joining us.

This morning, we announced financial results, which reflect improved year-over-year performance for the fourth quarter and fiscal year 2019. For the full year, we made solid progress against our multi-year transformational initiatives which we believe positioned us well to exceed our customers' expectations and deliver long-term growth. During the year, we had solid 8% adjusted operating income growth and adjusted earnings-per-share growth of 13%.

Starting with Sysco's full year fiscal 2019 results, sales grew 2.4% to $60.1 billion, driven by steady growth with local customers and the acquisition of several small distributors in both the U.S. and Europe which were partially offset by the transitioning of some national customers in both our Broadline and SYGMA businesses.

Gross profit for the year grew 2.9% to $11.4 billion driven by a continued shift in our customer mix as we grew local cases at a faster pace than total case growth, favorable product mix as we continue to drive growth in our Sysco Brand portfolio, not only through the addition of innovative products, but also by bringing Sysco Brand to additional geographies beyond the U.S. The continuation of our successful category management effort as we are now starting to bring this successful process to our European business and the ongoing management of inbound freight, it is now stabilized although not back to the pre-fiscal 2018 levels.

Finally, across the entire business, we saw a modest level of inflation for the year of about 1% to 2%. From an expense perspective, we saw solid overall expense management for the year, with adjusted operating expenses increasing only 1.4%, driven by benefits from our transformative initiatives and solid corporate expense management, all of which helped to offset the ongoing rising labor costs in both the transportation and warehouse areas.

The gap between gross profit dollar growth and adjusted operating expense growth was 150 basis points for the full year, despite a challenging year-over-year comparison in the fourth quarter. For total Sysco, we delivered solid adjusted operating income growth of 8% to $2.7 billion, which helped to drive our adjusted earnings per share up 13% to $3.55.

As we look at the results by business segment, let's start with the United States and the overall macroeconomic trends, which continue to be relatively positive. The underlying economic picture remains encouraging with GDP at 2.1% for the second quarter of 2019, and continued low unemployment which was just 3.7% in July. Consumer confidence has decreased slightly, but still remains solid.

These factors are important macroeconomic indicators which describe the environment our customers are currently operating in and speaks to the relative health of our food away from home market. As for restaurant industry trends, Knapp-Track and Black Box showed same-store sales, relatively flat in June, and consistent with what we previously discussed, while traffic continues to be negative.

Within U.S. Foodservice Operations for the year, sales for fiscal 2019 were $41.3 billion, an increase of 4.2% compared to the prior year. Inflation in U.S. Broadline was 1.5% and local case growth grew 3.1% of which 2.2% was organic while total case volume within U.S. Broadline grew 2.7% of which 2% was organic.

Gross profit dollars increased 4.4% and gross margin increased 5 basis points to 20%. Gross profit was positively impacted by strong Sysco Brand sales, year-over-year favorability of inbound freight and continued category management benefits.

Regarding Sysco Brand, using customer insights, we launched two new brands, including Sysco Earth Plus, a planet friendly non-food solution for operators looking for a wide range of reliable and economically -- environmentally responsible products; and Sysco Simply, a platform designed to enable our customers to accommodate the growing consumer demand for very dietary and lifestyle choices.

Our adjusted operating expenses for the year increased 4.4%, due mainly to increased costs in both the transportation and warehouse areas partly as a result of the tight labor market. This combined with seasonal hiring of driver and warehouse staff have driven increased operational cost on a per unit basis as volume has softened. Finally, adjusted operating income was $3.2 billion, an increase of 4.4% compared to the prior year.

Now turning to our International Foodservice Operations results for the year. The macro environment for the -- macroeconomic environment for the geographies in which we serve remains relatively positive. While the foodservice industry data suggest modestly improved sales with flat to slightly higher volume growth. The Sysco results in this segment overall were mixed during fiscal 2019 with improved performance during the second half of the year.

Overall for fiscal 2019 sales decreased 0.2%, gross profit decreased 1.8%, adjusted operating expenses decreased 3.7%, and adjusted operating income was $354.8 million, an increase of 10.7%.

Top line growth for the year across our international businesses was also mixed. Canada and most of Europe performed well, especially Ireland and Sweden, and we dealt with some operational challenges in France, as our efforts to integrate our two businesses, Brake France and Davigel has impacted our ability to drive growth.

From a cost perspective, we continue to make investments across much of Europe to position us for future business growth. We've also begun to leverage broader Sysco capabilities and processes to deliver improved synergies across the European business. Additionally, our regionalization efforts in Canada continue to deliver results and also help to drive improved cost performance in this segment.

In Latin America, our businesses are operating well with continued growth in sales, gross profit and operating income in Costa Rica and Panama from both the Broadline and cash and carry segments. The Bahamas in our International Food Group export business also continue to experience growth, but were partially offset by our business in Mexico, which in the fourth quarter begin to show some progress from weaker performance earlier this year.

Turning to SYGMA, we continue to focus on improving overall profitability. As a result, we saw planned softness in the top line, while gross margin increased 30 basis points year-over-year. Adjusted operating expenses were down for the year driven by a focus on removing unproductive miles and rightsizing underperforming locations, which helped to drive an adjusted operating income increase of 25% versus prior year. We feel very good about the continued progress we are making within SYGMA, and are confident in our ability to drive improved performance going forward.

Now, let me turn the call over to Joel Grade, who will talk with you about our fourth quarter performance along with additional financial details for both the quarter and the year. I'll then come back to offer perspective regarding our overall business performance for the year, some important updates as we look ahead and some things we are excited about for the future.

Joel T. Grade -- Executive Vice President and Chief Financial Officer

Thank you, Tom. Good morning, everyone. I would like to discuss our fourth quarter results followed by some additional perspective on our full fiscal year results closing with some commentary regarding fiscal year 2020.

Sales for the fourth quarter increased 1% compared to the same period last year. Foreign exchange rates negatively affected total Sysco sales by approximately 0.8%. Local case volume within U.S. Broadline operations grew 1.4% for the fourth quarter, of which 1.3% was organic, while total case volume within the U.S. Broadline operations grew 0.4%, of which 0.3% was organic. Even though case growth was softer than anticipated, it is worth noting the tough comparison to prior year local case growth of 5% and total case growth of 5.3%.

Gross profit increased 2.1% versus the prior year and gross margin increased 21 basis points. We saw solid expense management for the quarter despite operational cost challenges in our U.S. segment. Our transformational initiatives continue to provide benefits as adjusted operating expenses grew only 0.6% for the year. And as a result, we achieved the gap between gross profit dollar growth and adjusted operating expense growth of 150 basis points, and adjusted operating income grew 6.6% compared to the same period last year. It's important to note that this performance as well was achieved despite having difficult year-over-year comparison where the gap between gross profit dollar growth and adjusted operating expense growth was 300 basis points.

As it relates to taxes, our GAAP tax rate in the fourth quarter was 21.5%, and when adjusted for certain items was close to 20%. For the fourth quarter of fiscal 2019, we recognized the benefit as a reduction of income tax expense attributable to stock option exercises that occurred in the quarter. In addition, we recognized a one-time benefit in France related to a favorable ruling on tax carryovers and employment tax credits.

Now turning to our results for the fiscal year 2019. Sales increased 2.4% to $60.1 billion. Foreign exchange rates negatively impacted total Sysco sales during the year by 0.8%. Our local case growth for the year in U.S. Broadline was 3.1%, one of the highest full year percentage increases in several years. Gross profit increased 2.9% to $11.4 billion and gross margin increased 10 basis points.

For the year, our overall expense management was solid, driven by benefits from our transformation initiatives with adjusted operating expenses increasing 1.4% resulting in an adjusted operating income increase of 7.9% to $2.7 billion. Foreign exchange rates, negatively impacted total Sysco operating income during fiscal 2019 by 0.5%. For the year, we achieved a gap between gross profit dollar growth and adjusted operating expense growth of 150 basis points.

Adjusted earnings per share increased by $0.41 to $3.55, primarily impacted by growth in adjusted operating income, and our fiscal year 2019 non-GAAP effective tax rate, which is 21%. For fiscal 2019, our non-GAAP tax rate reflects tax benefits attributable to equity compensation, elections and credits.

Cash flow from operations was $2.4 billion for fiscal year 2019, which was $256 million higher compared to last year. Net CapEx for fiscal year 2019 was $671 million or about 1.1% of sales, which is $5.9 million higher compared to last year. We continue to generate meaningful free cash flow as we achieved $1.7 billion for fiscal year 2019 which was $250 million higher compared to last year, due in part to reduce pension contributions, partially offset by higher cash taxes.

We are pleased that our adjusted return on invested capital grew 170 basis points to 16.4% in fiscal 2019, reflecting continued disciplined investments in our business and solid operating performance during the year.

Now, before closing, I would like to provide you some commentary on the outlook for fiscal year 2020. Capital expenditures during fiscal 2020 are expected to be approximately 1.3% of sales consistent with our previous three-year guidance. From a tax perspective, we expect our overall effective tax rate to be approximately 24% in fiscal 2020, and we intend to continue to improve working capital days to achieve our three-year plan goal of two days improvement by the end of fiscal 2020. At the end of fiscal 2019, we have improved working capital by approximately one-day versus start of the three-year plan.

In addition, we continue to maintain a strong and consistent capital allocation priority, of investing our business and returning value to shareholders with the increased cash flows from the business.

These priorities include first, investing in our business for long-term growth and increasing our industry-leading position; second, our commitment to consistently growing our dividend, something we have done each year for the last 50 years; third, participating in successful tuck-in and specialty acquisitions as well as being opportunistic when it comes to larger, more strategic deals. In fact, I'm proud to announce today that we are signing a definitive agreement to acquire J. Kings Food Service Professionals, a New York-based distributor with $155 million in annual sales, majority of which are local customers; fourth, a balanced approach between debt pay down and opportunistic share repurchase.

As a result of our confidence in our long-term growth opportunities and our strong market leadership position, we intend to increase the amount of our share repurchases to more than $1 billion of shares during fiscal 2020.

Before we go to Q&A, let me turn it back over to Tom for some closing comments.

Thomas L. Bene -- President and Chief Executive Officer

Thanks, Joel. Before closing, I'd like to first review a couple of things we've shared with you this morning. As mentioned, we delivered a strong fiscal 2019 with 8% adjusted operating income growth and 13% adjusted earnings-per-share growth. However, we didn't finish the year as strong as we would have liked, especially in the U.S. Foodservice segment, and therefore didn't meet our own expectations for the fourth quarter.

When you combine the overall softness in our top line, driven primarily by national and regional customer losses, along with some increased operational expenses and with our previously communicated reduction and go forward operating income from the sale of Iowa Premium, our beef processing facility, we are now lowering our fiscal 2018 to 2020, three-year plan adjusted operating income growth target to approximately $600 million from the previously communicated low-end of $650 million to $700 million range.

Having said that, I'd like to reinforce where we feel very confident in our ability to improve the current trajectory and continue to achieve success over the long term, despite some of these near-term challenges. We know from our ongoing customer feedback that we are strategically on the right track, as we work to improve the experience our customers have in doing business with Sysco. That includes our ongoing investment in customer-facing technology as we look to improve the way our customers do business with us.

Additionally, we will continue to drive growth in our Sysco Brand, not only through the addition of new and innovative products, but also by expanding the reach of these type of products in additional geographies beyond the U.S. and Canada. We continue to have the strongest balance sheet in the industry and expect to leverage that to drive growth both in the core business and in returning value to shareholders. That includes planned M&A in both segments and geographies in which we currently serve as well as relative adjacencies over time which will only further strengthen our position as we see the level of competition in the industry increasing.

In summary, in fiscal 2019, we saw improved year-over-year financial performance which included strong adjusted operating income growth, double-digit adjusted earnings-per-share growth, and strong cash flow performance, all achieved while investing in the business and returning value to shareholders with our 50th dividend increase and over $1 billion in share repurchases.

Looking ahead, our focus remains squarely on the customer and achieving the newly outlined three-year plan financial targets. I remain very confident, we have the right strategies, and most importantly, the right team to vigorously compete on service, the highest quality products and price.

Finally, I would like to thank each of our 69,000 associates across the globe for their continued dedication and hard work to ensuring Sysco remains our customers' most valued and trusted business partner.

Operator, we are now ready for Q&A.

Questions and Answers:

Operator

[Operator Instructions] Our first question comes from Kelly Bania of BMO Capital. Your line is open.

Kelly Bania -- BMO Capital Markets -- Analyst

Good morning. Thanks for taking my questions and for all the color. I guess just wanted to start with maybe a diagnosis of the top line and the case growth. And if there is any execution factors that you see either with sales reps or service levels, or you really think it's just a function of the industry, and I think, you've just made a comment about a level of competition increasing, so maybe you can just expand on what you're seeing there and how you feel about execution?

And then, I guess, second part of the question is the outlook for $600 million, I guess, does imply a little bit of a stronger year in fiscal '20 than the last two years. And just maybe helping, let's see, if you could help us walk through the puts and takes on how you're thinking about modeling that? Thank you.

Thomas L. Bene -- President and Chief Executive Officer

Yes. Thanks, Kelly. So let's start with the top line and it's a great question. So as I shared, we've certainly seen and continued to focus on this disciplined profitable growth as it relates to our national customers. And so we've seen certainly some impact there and some fairly significant change in the trajectory of that business as we've kind of -- were in the fourth quarter, and even as we're into the New Year. So that's a big part of what we're talking about here.

We've seen that also at some of the regional customer level. So we've talked over the last year or so about our focus on these micro chains, and we cycled some business that we had picked up in the past, but we've also seen competition ramp up in that space. And so that's the biggest single impact, I think, you will see both in the fourth quarter, driving our top line performance. Joel also talked about just the overlap we had year-over-year. Our Q4 last year was one of our biggest quarters in record both local and total cases.

As far as operational or executional things, most of what we're talking about is on the expense side. Although as we talk about some of the transformative initiatives that we've been executing, but we see from time to time, as we're learning that there are some customer service challenges that get created. We're not broadly concerned about that, and don't feel like that is a long-term issue, but we've certainly seen a little bit of impact, both from our finance transformation and also from some of the work we've done with our new ordering platform. But again in both cases, we think they are short-term and we're working through them, and obviously our customer service is kind of paramount for us in everything we do.

As it relates to fiscal year '20, I think that your point is correct, which is even at the $600 million number that does suggest a step up from where we are today, and I think it's a combination of good performance in the U.S. and obviously continuing to see that business perform well, improving business across our international segments, and as I mentioned, continued improving performance within SYGMA as well. So it's a little bit across the board, but we feel going into '20 fairly confident that we can deliver that $600 million number and that increased step up for fiscal year '20.

Operator

Our next question comes from Edward Kelly of Wells Fargo. Your line is open.

Edward Kelly -- Wells Fargo -- Analyst

Yes. Hi, guys. Good morning.

Thomas L. Bene -- President and Chief Executive Officer

Good morning, Ed.

Edward Kelly -- Wells Fargo -- Analyst

You know, I just wanted to follow up first -- whereas another question on Kelly's question here. Industry data for July hasn't really been great. Just kind of curious as to what you're seeing so far in Q1? And then how should we think about the progress of case growth throughout the year, just given what you put up in Q4, some of the commentary about that being more disciplined on accounts? Just kind of curious here as to how -- what the expectation should be in terms of case growth as we progress through 2020 given what we just saw?

Thomas L. Bene -- President and Chief Executive Officer

Great, Ed. So, I'll start with the Q1 question. I'd say, we've started Q1 in July as said some of that same softness that we just talked about for Q4. And I think it's mostly in the same areas for us, these national and regional customers where we transitioned some business there or had some losses. So we see that similar trajectory as we started the quarter.

As we think about case growth broadly, as we've talked for a long time now, our focus continues to be on those places where we can add the most values to those local customers. Some of those still are those regional concepts, I don't want to lead you to believe that those aren't important part of our growth story as well, but that independent customers where we add the most value, we continue to see that part of the business performing well. It's not maybe at some of the high, you saw a year ago, but we still see that business performing well. We feel like we're continuing to progress nicely with those customers.

We do believe that we will start to see some improved volume growth throughout the fiscal year '20 as we continue to cycle some losses that we had earlier in the year in the national customer sector, but generally speaking, I think we feel like the overall case numbers as we talked about, I think last quarter are going to be a little softer than we originally projected for the three-year plan.

Edward Kelly -- Wells Fargo -- Analyst

Okay. And then I just wanted to ask you about bad debt, and just really kind of what's going on? We haven't -- we're looking at the cash flow statement, but I'm assuming this is your accrual, but it hasn't been this high really since 2009. I'm just kind of curious is there one specific situation that drove that this year? Is it something more broad-based? Does 2020 normalize?

Joel T. Grade -- Executive Vice President and Chief Financial Officer

Yes. Hi, Ed, it's Joel. I think the way I would think about that is that I do think we've seen some worsening of the environment for bad debt. I think the -- it's -- I wouldn't certainly call it, at a crisis situation, but it is certainly gotten worse. Our overall days are a little softer. We've had -- it seems like we had about one fairly significant hit per quarter to some extent that, that has impacted us.

And so, on one hand, the bad debt expense, when you look at it year-over-year, there is an element of some pickups we had in last year's numbers that account for about half of the difference, but nonetheless, I would say the environment has gotten a little bit worse. It's certainly something we're keeping a close eye on. And I would say, if you look at our performance relatively over the last few years, we've had a pretty strong run. And so again, I think it's a fair comment to say it has gotten -- it has gotten somewhat worse, but certainly something we're monitoring carefully.

Edward Kelly -- Wells Fargo -- Analyst

All right. Thanks, guys.

Thomas L. Bene -- President and Chief Executive Officer

Thank you.

Operator

And our next question comes from Chris Mandeville of Jefferies. Your line is open.

Chris Mandeville -- Jefferies -- Analyst

Hey, good morning. Tom, you characterized some of the losses or just reduction in customer count both in national and in regional from a perspective of loss and then plan. Can you just go into the losses a little bit more in greater detail? Is there a common thread, with respect to why they're choosing to go elsewhere? Or is competition doing something a little bit more aggressively, anything you can add there in terms of context?

Thomas L. Bene -- President and Chief Executive Officer

Sure, Chris. I think in -- you're right to suggest there's both. There is customers that as we go into the negotiation ends up not being renewal for Sysco. When we've taken a loss, it's generally driven by competitive pricing. And what I mean by that is more aggressive distribution fees than what we are comfortable with, and part of what we've tried to work through is how do we continue to improve the cost to serve our customers, so that we are obviously competitive on a day-to-day basis for almost any customer. But when we've typically lost, it's been because the fees have been beyond what we've been comfortable, and so that's been the big driver of what has happened to some of these regional customers.

Joel T. Grade -- Executive Vice President and Chief Financial Officer

Yes. And I would say too. I just want to add to that, I mean there is a little bit -- there has been, I'd say, a little bit more of the upfront monies that have been moved around in the industry at this point, that's thing in areas -- again disciplined why the times we're just not comfortable making some of those decisions. So I'd say that probably -- that plays into that same point.

Chris Mandeville -- Jefferies -- Analyst

Okay. And then just looking to fiscal '20 year, and really just updated EBIT guidance for $600 million or so. Is that still again very much predicated on OpEx, and the larger buckets which you've outlined in the past? And are we able to essentially hit that $600 million, if in the events, we don't see any material acceleration in total cases?

Thomas L. Bene -- President and Chief Executive Officer

It's a great question. I think this conversation we've had for a couple of years now around the balance between gross profit and operating expense is going to be key. And so if we do see -- we don't see a dramatic uptick in volume, and therefore gross profit. We've got to make sure that spread remains at that 150 basis points. So it is -- I wouldn't say, it's not really predicated only on that, but that balance of those two is very important as we continue to move forward the business.

Chris Mandeville -- Jefferies -- Analyst

Okay. Thank you.

Thomas L. Bene -- President and Chief Executive Officer

Okay.

Operator

Our next question comes from John Heinbockel of Guggenheim. Your line is open.

John Heinbockel -- Guggenheim -- Analyst

So, Tom, let me start. Local case growth is not bad, but it could be better, right, particularly stacked up against some peers. Where do you think maybe you can put some investment muscle behind the business, right, if you think you can to drive some incremental growth? And where do you -- how happy are you with the growth in the MA population and their performance? Is there a case to be made for stepping that up a little bit selectively like you did two years ago? [Technical Issues]

Operator

Our next question comes from Judah Frommer of Credit Suisse. Your line is open.

Judah Frommer -- Credit Suisse -- Analyst

Hi. Good morning. Thanks for taking my questions. Maybe first, just a follow up on kind of the competitive landscape within Broadlines. Can you help us with what types of competitors may be winning those customers away from you? Are they more local in nature? And then, why is your scale not helping you with kind of lower cost to serve in those locales? [Technical Issues]

Operator

[Operator Instructions] [Technical Issues] Jeffrey Bernstein, your line is open.

Jeffrey Bernstein -- Barclays Capital -- Analyst

Great, thank you. Can you hear me? Hello?

Thomas L. Bene -- President and Chief Executive Officer

Hi, there, Jeff.

Jeffrey Bernstein -- Barclays Capital -- Analyst

Yes. Hi, there. Thank you.

Thomas L. Bene -- President and Chief Executive Officer

Hi, Jeff.

Jeffrey Bernstein -- Barclays Capital -- Analyst

Good morning.

Thomas L. Bene -- President and Chief Executive Officer

Go ahead with your question.

Jeffrey Bernstein -- Barclays Capital -- Analyst

Thank you. Couple of follow-ups. As we think about the three-year profitability target, obviously you've digged [Phonetic] into the sales side of things. I'm just wondering from a cost perspective, first, I guess, on commodities and the basket inflation this past quarter was 2.5%. It seems like it's been creeping up the past few quarters. Just wondering what you're assuming in terms of fiscal '20 whether you're anticipating a further acceleration inflation, maybe any thoughts specific to the proteins that might be more vulnerable or any color you could provide on the food cost side of things?

Joel T. Grade -- Executive Vice President and Chief Financial Officer

Yes. Sure. Jeff, it's Joel. I would say at this point, I mean, we're anticipating what we continue to refer as modest levels of inflation over the next couple of quarters, which I would interpret to say is fairly consistent where we are today. And we would certainly -- the inflation in category has really have been in meat and poultry and produce, and then to some extent frozen potatoes, as well as an area that's continued to have some inflation. So I don't know that we -- or look for the next couple of quarters, is there anything really dramatic or above that, but I certainly -- we do anticipate continued inflation, and I'd say approximately in the range we are today.

Jeffrey Bernstein -- Barclays Capital -- Analyst

And on the labor front, is there any color you can provide in terms of whether there is a basket inflation number, or how you look at it from turnover or just competition for drivers and associates?

Thomas L. Bene -- President and Chief Executive Officer

I think what we tried to manage through here, Jeff, is that -- and it's probably worth spending a minute here for everyone's benefit. As we went into the fourth quarter, we did have some volume softening, traditionally, what we would be is much, probably more aggressive on trying to reduce the number of drivers, the number of collectors we have, and given the labor market and the environment we're operating in, we chose -- we've chosen really to take more of a long-term view on this.

And so, part of what we're wrestling with right now is these increased operating expenses, not so much driven by increased labor rates because our labor -- we pay -- we're pretty good payer in the market. We're trying to make sure we're not letting people go during maybe a little bit of softer volume time. So we're still paying for those resources probably at a level that we haven't historically to maintain the service and support levels for our customers.

As we look forward, the volume -- the volume numbers will be softer. Over a longer period of time, we will manage that more appropriately. But I think we're just trying to make sure we're not in a situation where we were a couple of years ago, where we had lots of retention challenges and we were struggling to even get drivers into fill routes.

So, today, we're feeling much better about our retention. And as we look to the labor rate next year, we don't see anything that's beyond that kind of 2% to 3% that we've dealt with over the past, and we look to offset some of that with productivity benefits in the operations. We still feel, I think, pretty good about the labor rate increases just continuing to manage the retention and making sure we're not doing anything in the short-term to impact our ability to service our customers.

Jeffrey Bernstein -- Barclays Capital -- Analyst

Got it. And just lastly, just you mentioned national customer softening. I'm just wondering, if you were able to dig into that, whether it's more quick service versus casual dining, whether there is a differential there or whether it's a regional differential or is it kind of a broad-brush comment across all brands and all geographies?

Thomas L. Bene -- President and Chief Executive Officer

Yes, I think, it's more of a broader comment. Part of it was losses, meaning we didn't renew or didn't -- weren't successful in renewing a customer. There were some softness in certain customers, but I would say it's not specific to any one geography or even customer type. It's probably more certain brands that are performing better than others, and you guys probably have a sense of who those are, and so some of those are in our portfolio, both on the positive side and on the challenge side.

Jeffrey Bernstein -- Barclays Capital -- Analyst

Got it. Thank you very much.

Thomas L. Bene -- President and Chief Executive Officer

Thank you.

Operator

Our next question comes from John Heinbockel of Guggenheim. Your line is open.

John Heinbockel -- Guggenheim -- Analyst

Hey Tom, can you hear me.

Thomas L. Bene -- President and Chief Executive Officer

I can hear you, John. We're glad you're back or we're back...

John Heinbockel -- Guggenheim -- Analyst

We thought we lost you. So when you look at local case growth, and you think about trend, right because obviously, two-year stack, probably a little bit better in the fourth quarter. Where do you think you are? Have you seen any deterioration in local case growth, say in the last three months to six months? And then is there opportunity, right, a couple of years ago you selectively added or stepped up MA hiring, is there an opportunity to do that again, or you don't think that would result in incremental share gains?

Thomas L. Bene -- President and Chief Executive Officer

Let's start with the local cases. It was probably a little softer when you think about the last two quarters, but to your point about the two-year stack, as we look at how we've grown over the last couple of years, we still feel pretty good about it. And even as we move into this year on that true independent customer, I think we feel good about where we're at. There are some of these, as we talk, regional chains, where we've seen some impacts, and we've got to stay close to that, and part of that is making sure we're staying competitive in those situations and so that's something that we're going to be very focused on.

As we think about, is there a way to accelerate that growth even further, the MAs continue to play an important role in our portfolio. As you guys know, we've talked about often, the fact that our customers really value that resource, and we obviously see the benefits of having them out there. We will selectively add resources where it makes sense, meaning where our share position is such that there is lots of upside, and -- but I don't think it makes sense for us to go and add a significant amount of resources in that area.

What we're trying to make sure we do is we have the right support around them, especially as we have more and more customers go online to make sure that they have got, whether it's the specialist support around proteins or it's around certain product categories that we feel are important to those customers, or some of the other tools and technology that we've built to support them. So it's less about, I think, adding more resources, because we feel like we're pretty balanced in the size of territories that they have and the amount that they can handle going forward. We are thinking about ways to increase our new business. Our new business has been strong, but there was always an opportunity to increase the new business side of things, especially as we've had some of these transitions happened.

John Heinbockel -- Guggenheim -- Analyst

And then when you think about 2020, right. So two things. Impact of financial road map in 2020 maybe versus '19, and then maybe for Joel, so D&A in 2020, is that likely to be in sort of $775 million to $800 million range? I know it's been stepping down a bit. Is that a fair range to look at?

Thomas L. Bene -- President and Chief Executive Officer

So why don't I start with the D&A comment. I mean we typically have our D&A that I don't know that there's anything, I would say, that's any material or significant changes as it relates to that. I mean I think as you sometimes find again as we make investments -- some stuff falls off and some things add and our D&A may go up -- up a bit. But I just broadly speaking, would not say there's anything of significance that you should expect from a D&A perspective moving forward.

Joel T. Grade -- Executive Vice President and Chief Financial Officer

And John, when you talk financial road map, is there something in particular?

John Heinbockel -- Guggenheim -- Analyst

Now, I'm just curious. When you look at your operating initiatives, right, you think about which one can make a bigger difference of that group of four, right. It would seem like financial road map could be one of big ones that would have a bigger impact in 2020 than this past year. Is that not right?

Joel T. Grade -- Executive Vice President and Chief Financial Officer

Yes, I would say it this way. I think, we actually had a significant impact in FY '19 at our finance transformation road map, and actually certainly expecting even slightly more significant impact in FY '20. I think a couple of those key initiatives, again, the Canada regionalization as well, I mean if you think about that, that was really something that had a benefit in both this year and as it carries into next year, kind of started in the middle of the year. And so the way I would look at these initiatives John is that many of them if you remember started benefiting in the second half of the fiscal year, which then carries into the -- some of the first and then obviously some further benefit builds on that. So I would call -- I would say a couple of those certainly again, good and strong impact last year, and expect another solid year as we head into those next year as well.

John Heinbockel -- Guggenheim -- Analyst

Okay. Thank you.

Operator

Our next question comes from Ajay Jain of Pivotal Research Group. Your line is open.

Ajay Jain -- Pivotal Research Group -- Analyst

Yes. Hi. Good morning, and thanks for taking my question. I think as others have pointed out, I think you still need to deliver over $200 million of incremental growth to hit the three-year target. And so I'm just trying to figure out where that's coming from in 2020. I mean, do you think that growth will be broad-based across your segments, or should we expect continued pressure in U.S. Foodservice. I think in U.S. Foodservice, earnings were up, was flat in Q4 and that was a pretty sharp sequential decrease in the growth rate. So do you have any color on what you're assuming across the three main segments in terms of growth for 2020?

Thomas L. Bene -- President and Chief Executive Officer

Ajay, as it is mentioned earlier, I think it's going to be a balance across all international, U.S. and SYGMA. And we see in the U.S., it's about maintaining that balance between gross profit and operating expense, and we feel pretty good about our ability to do that, and we have initiatives in place to drive that. As it relates to the European business, and the rest of international, I think we feel like we dealt with a few challenges this year that we had not expected. Specifically, we talked about Mexico and also France, and so we think we feel much better going into next year about that, and then SYGMA, I think we're just on a good trajectory at this point. We've got ourselves in a place where we need to be to be able to continue to see improving both, not so much top line because we've got that business in kind of place now where it makes sense, but more around balancing the gross profit and the cost side, so we can deliver our operating performance.

Ajay Jain -- Pivotal Research Group -- Analyst

Okay. Thank you. And I have one follow-up. I think, Tom, in your prepared comments, you sort of presented a mixed picture with strong economic backdrop at softer industry trends in terms of restaurant spending in the U.S. with flat restaurant comps and negative traffic trends. So I'm just trying to reconcile the weaker industry backdrop with your operating performance and that of your competitors. I think apart from the weaker, I guess, I'm just wondering apart from a weaker traffic trends, do you feel like you're repeat losing any piece of the independent business to competition, I'm asking specifically in relation to some of your competitors who have reported in acceleration with the independent case volume?

Thomas L. Bene -- President and Chief Executive Officer

Yes. Well, as you guys all know there's tremendous amount, a number of competitors in the space we operate in. There are public guys and then there are tremendous amount of regional and local folks. I think there are geographies where we've had more impacts from a competitive environment than others. I would say, broadly speaking, we feel comfortable with where we're at. But it is getting aggressive out there and more competitive, and we just need to make sure we're maintaining our position and doing everything we can to continue to earn our customers' business every day, not just on price, but obviously, on things like our service platform and our product portfolio.

Joel T. Grade -- Executive Vice President and Chief Financial Officer

Yes, and Ajay, I think just as a reminder though as well, I think some of the commentary earlier was also related to the fact that, again within what we talk about as local, there is a couple of types of those customers. And I think when you think about the -- kind of the true independents versus talk about some of the regional and local chains, again, I think some of the pressure a little bit, as Tom talked about earlier, is more in that area where there certainly seems to have been a bit of a ramp up, and again pricing and some upfront there. I think we just -- again which we're keeping a very close eye on that, but also again in trying to maintaining our discipline in some of those areas. But I just -- think I would just distinguish a little bit between the related true independents and some of the other areas that we're actually feeling more of the pressure.

Ajay Jain -- Pivotal Research Group -- Analyst

Okay. Thank you very much.

Operator

Our next question comes from John Ivankoe of JP Morgan. Your line is open.

John Ivankoe -- JP Morgan -- Analyst

Hi. Thank you. Just a direct follow-up on the previous question actually. That level of competition that you have cited in your prepared remarks, I think even a few times, do you think that's service level driven or are you seeing competitors that are materially using a gross margin to drive case growth? And like using your previous history in this industry, I mean do you think we're at the cusp of which we've obviously been in several times before companies that might be using gross margin just in and of itself to drive case growth, and is that something that at this point that you're at least contemplating on a customer by customer basis?

Thomas L. Bene -- President and Chief Executive Officer

Look, I'll start with, it's always been competitive out there. And our comments are, we are certainly seeing some increased competition in certain geographies and segments. And we tried to articulate that. Is it relates to how we need to think about that going forward, and whether others are investing? We need to make sure we're competitive every single day and every customer, and we intended to do that. I think the way we think about that has more to do with making sure that our overall offering is top notch for our customers, and that includes service, product and cost and pricing.

I don't think we are having any adverse impact based on our service. We continue to provide very high levels of service, and I would argue that we -- as we've talked about with some of the investments we're making on the operating expense side, we will continue to put services a top priority. We know in this business, that's critically important to our customers. We don't have the product, it doesn't really matter which prices. And so we -- it's really a broad-based approach, John, and therefore the answer is, there's not one specific thing, but we certainly don't want to be and won't be in a position to be uncompetitive, however that looks by customer type or geography.

John Ivankoe -- JP Morgan -- Analyst

Understood. Thank you. And it's certainly often across many different industries including foodservice distribution, where corporate efficiencies can improve costs and margins for the corporate, but it can change or maybe even lower service levels for customers. So in terms of how you measure service levels, can you go into some of those measurements in terms of how you've been able to maintain or even improve service levels across your customer base in the past couple of years, and that's the first point.

And secondly, are there any changes you mentioned about investments and OpEx, but are there any changes that you think that you might need to make to get back and do things like day or the week delivery whatever that case may be that a specific customer wants to regain some of their case volume?

Thomas L. Bene -- President and Chief Executive Officer

Yes. So a couple of things, you're referring to the corporate expense adjustments we made earlier in the calendar year or end of our kind of our third quarter.

John Ivankoe -- JP Morgan -- Analyst

I am, yes, but also some of the broader business transformation efforts that even occurred before that.

Thomas L. Bene -- President and Chief Executive Officer

Yes. So those things are really designed and we've talked about those as non-kind of operational or service related investments or focus for us. And what we really tried to do there is we move non-value added expenses in our business. And so that we talked about corporate expenses, those are kind of tightening our belt here making sure we're doing all the things we need to do, so that we can be competitive in the marketplace. So nothing that we've done there would be necessarily affecting our servicability or our ability to take care of our customers either from a pricing or cost standpoint. Only thing we do is further improve our ability to do that.

As it relates to how we service, the service has been a hallmark for Sysco for a long time. And we look at everything, we have lots of metrics there, but some examples of things we're doing to improve even our service level is to make sure that we have a way of communicating to our customers on a daily basis throughout the day where their delivery is as an example. So the -- we have -- they have open application, we use technology, so they can look and see where their delivery is at, but we also have ways of making sure we're staying more in touch with our drivers throughout the day. So we can remove any obstacles they might have to delivering that customer when they expect to be delivered.

So when I talk about investments, some of it is technology investments, some of it is resourcing investments, as we've talked about. But we intend to make sure, kind of, for us table stakes is a great service offering and certainly delivers a big part of that.

Joel T. Grade -- Executive Vice President and Chief Financial Officer

Yes. And I just -- John, just as a summary of that, I would just -- I think it's just really important to be clear that the work we've done had been -- again some streamlining of spend layers, efficiencies in terms of administrative, but in no way, shape or form, are we somehow reducing investments in our ability to grow it or provide great service. I think that's just a really key -- kind of key takeaway here, just wanted to reinforce.

John Ivankoe -- JP Morgan -- Analyst

Absolutely. And certainly, excuse me, for fiscal '19, that was clearly the case that it was corporate driven, but some of the business transformation efforts before that were put into place with routing and purchasing, and what have you -- could have had -- it could have had an impact on consumers that were actually delayed, and so that was the question that I was asking. If you were to go back versus several years ago, and looked at your service levels after the variety of business transformation efforts that you put forth, whether you've been able to maintain or even increase service levels despite those changes which have obviously been a big part of the efficiencies and our profit growth that Sysco has seen.

Thomas L. Bene -- President and Chief Executive Officer

Okay. Thanks for the clarity. If you're referring back to some of the ERP implementation work, yes, we've certainly had some fairly significant service challenges in those companies that had transitioned. We are well beyond that and our systems are operating well, and certainly that is a big driver of our ability to make sure that we've got the assets on the road to deliver our customers' expectation. So we're a much different place than we would have been years ago, and we feel very good about our ability to continue to improve in that area.

John Ivankoe -- JP Morgan -- Analyst

Okay. Thank you.

Thomas L. Bene -- President and Chief Executive Officer

Thank you.

Operator

Our next question comes from Judah Frommer of Credit Suisse. Your line is open.

Judah Frommer -- Credit Suisse -- Analyst

Hi. Good morning, guys. I was hoping, first you could kind of help unpack the commentary on competition within the U.S. business between kind of national, regional and then kind of truly independent cases. You guys do probably have more chain business within your local case number than some competitors, and I don't want to put words in your mouth, but it sounds like you're seeing that elevated competition on the chain side of things as opposed to independence and can you help us with why that may be happening?

Thomas L. Bene -- President and Chief Executive Officer

When we talk about regional accounts, you might, I guess, I don't think oftentimes folks talk about them has changed, certainly, Technomic, I don't think, talks about them as always changed. But some of the larger regional concepts is what we have talked about, and we are referring to here.

And so I'd say just -- we're just seeing increased competition. And folks who, I think, look at that as a growth opportunity, certainly we have, and it's just become more aggressive in the -- going after those customers. Those are the type of accounts that Joel referred to earlier that are susceptible to some aggressive pricing as they look to change their offering, and we tend to be more balanced in our focus on those customers around. Certainly product pricing is important, but so is our ability to service them and make sure that they have what they need to keep growing.

Judah Frommer -- Credit Suisse -- Analyst

Okay. Could that potentially create a dynamic over the course of the year where you're seeing maybe cases slowed down, but kind of average profitability across your local customers improve if you are kind of calling some relatively lower margin business within for local customer base?

Thomas L. Bene -- President and Chief Executive Officer

You see a little of that today, based on that mix, but that's certainly not our objective meaning, we're not trying to in those customers per se, change the mix or certainly not looking to drive more pricing in our independent segment. We feel like we're positioned well there, so it's not about driving additional margin with local customers. This is the key point I am trying to...

Joel T. Grade -- Executive Vice President and Chief Financial Officer

But I do think you're seeing a little bit of that now, Judah, when you see the -- our margin this past quarter continued to increase, despite some little bit higher inflation. And I think some of that is related to the fact that there is a bit of a shift in mix in terms of where the growth is, which again a little more in the -- little more toward the -- or a little move away from, if you will, some of the contracts.

Judah Frommer -- Credit Suisse -- Analyst

Okay. And if I could just squeeze one more in. As you kind of lower the three-year operating income plan to $600 million, you know, there are things that within the three-year period of kind of worked out after you guys expressing concern, namely the inbound freight and inflation seems to be in a supportive area. Would you say that you're setting the current guide assuming that everything kind of continues as is Q4 and early into Q1, or would you say that there are kind of executional improvements you can make that could drive upside to the updated guide?

Thomas L. Bene -- President and Chief Executive Officer

I think the way we talked about that is that someone referenced earlier. This is the big step-up from the prior two years and we know that we've got to be able to deliver that. So we feel like it's a reasonable number based on all the things we need to execute. The top line that we've talked about continue improvement in our cost, so that we are being competitive out there every day. And ultimately, making sure that the industry in the market continues at least at the pace that it's at now. So I think what we would say is we feel good about the number, but I wouldn't go as far as assuming there is a bunch of upside in there based on where we sit today.

Judah Frommer -- Credit Suisse -- Analyst

Okay. Thanks.

Operator

And next question comes from Edward Kelly of Wells Fargo. Your line is open.

Edward Kelly -- Wells Fargo -- Analyst

Hey. Thanks, guys. Thanks for letting me back in. I just wanted to ask just one question here, Tom. And this relates to kind of beyond 2020. And just any thoughts on sort of the next three years when we think we'll get some color? Are you planning an Analyst Day at all later this year? And then if we take a step back and you hit your $600 million, you're still going to average 8% EBIT growth rate over this period in what was one of the toughest operating environment in industry in quite a while. That's really hard to find a consumer. Just thoughts on how you're thinking about the longer-term outlook kind of beyond 2020 even if it's qualitatively at this point?

Thomas L. Bene -- President and Chief Executive Officer

Well, I appreciate you raising a couple of those points. So we feel really good about that three-year number, and to your point, that's delivering really solid results. I think as we look ahead, we have not set a date yet to do it in Analyst Day or Investor Day. But we are -- we certainly talking about that and trying to think through, when is the best time to do that given the current three-year plan ends.

I think the way we think about it is, how do we continue to invest for the long-term and drive what we would argue is top quartile results in the industry. And so it's a combination of the two. We still have a lot of investments that we're making in the international sector. Even here in the U.S., we still believe there are things we need to continue to invest in around technology to put ourselves in the right place going forward.

And obviously M&A continues to be an opportunity as we think about how do we grow in the future. So probably not giving you what you want, other than to say that we feel good about the performance we've had over the last couple of years. We feel like that's the kind of performance that we should be able to deliver going forward, and we'll pick a date here in the not too distant future to be able to get together with you all and talk about that.

Edward Kelly -- Wells Fargo -- Analyst

All right. Thank you.

Thomas L. Bene -- President and Chief Executive Officer

Thank you.

Operator

Our last question comes from Rebecca Scheuneman of Morningstar. Your line is open.

Rebecca Scheuneman -- Morningstar -- Analyst

Good morning. So I'm going to switch gears a little bit and just ask about the international division. The profitability came in a bit better than we were expecting, and at 4% operating margins in the quarter. I was just wondering, is this reflection of the Canadian reorganization, and something that could be more sustained and possibly a new kind of base heading forward? Or was there something unique about the Q4 that one that temporarily kind of boosted profitability that we should not expect to carry forward?

Thomas L. Bene -- President and Chief Executive Officer

Hi, Rebecca. Thanks for joining us. I wouldn't say it was any unique things that happened in the quarter. I think it's a combination of things. The regionalization is a good example of where we need to be bringing more consistency across how we run the international businesses. And in the case of Canada, leveraging a model that given the geography there could help us drive more benefit on the cost side, because our costs were a bit out of whack.

As it relates to Europe, some of those same opportunities exist, and you heard me say in the prepared comments that we're starting to bring some of the same kind of capabilities that we have as a company and processes to some of these businesses that maybe historically haven't operated that way.

So I think what we would say is that we feel good about where we ended the year. As we said, though we -- it was a little bit rougher in the first half and we still have some work to do. I think, balancing the investments we're making and the improvements you should see in our operating expenses over time in the international sector should be kind of a way to think about us going forward.

Rebecca Scheuneman -- Morningstar -- Analyst

Okay. Great. Thank you.

Thomas L. Bene -- President and Chief Executive Officer

Thank you.

Operator

[Operator Closing Remarks]

Duration: 64 minutes

Call participants:

Neil Russell -- Vice President, Investor Relations, Communications and Treasurer

Thomas L. Bene -- President and Chief Executive Officer

Joel T. Grade -- Executive Vice President and Chief Financial Officer

Kelly Bania -- BMO Capital Markets -- Analyst

Edward Kelly -- Wells Fargo -- Analyst

Chris Mandeville -- Jefferies -- Analyst

John Heinbockel -- Guggenheim -- Analyst

Judah Frommer -- Credit Suisse -- Analyst

Jeffrey Bernstein -- Barclays Capital -- Analyst

Ajay Jain -- Pivotal Research Group -- Analyst

John Ivankoe -- JP Morgan -- Analyst

Rebecca Scheuneman -- Morningstar -- Analyst

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