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La-Z-Boy Incorporated (NYSE:LZB)
Q1 2020 Earnings Call
Aug 21, 2019, 8:30 a.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:

Operator

Good day, ladies and gentlemen, and welcome to your La-Z-Boy Fiscal 2020 First Quarter Results Conference Call. [Operator Instructions]

At this time, it is my pleasure to turn the floor over to Ms. Kathy Liebmann, Director of Investor Relations. Ma'am, the floor is yours.

Kathy Liebmann -- Director, Investor Relations & Communications

Thank you, Cynthia, and good morning. Thank you for joining us to discuss our fiscal 2020 first quarter results. With us this morning are Kurt Darrow, La-Z-Boy's Chairman, President, and Chief Executive Officer; and Melinda Whittington, CFO.

Kurt will open and close the call, and Melinda will speak to the financials midway through. We'll then open the call to questions. Slides will accompany this presentation, and you may view them through our webcast link, which will be available for one-year and the telephone replay of the call will be available for one-week beginning this afternoon.

Before we begin the presentation, I'd like to remind you that some statements made in today's call include forward-looking statements about La-Z-Boy's future performance. Although we believe these statements to be reasonable, our actual results could differ materially. The most significant risk factors that could affect our future results are described in our annual report on Form 10-K. We encourage you to review those risk factors as well as other key information detailed in our SEC filings. Also, our earnings release is available under the News and Events tab on the Investor Relations page of our website, and it includes reconciliations of certain non-GAAP measures, which are also included as an Appendix at the end of our conference call Slide deck.

With that, I will now turn over the call to Kurt Darrow, La-Z-Boy's Chairman, President, and CEO. Kurt?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Thank you, Kathy, and good morning, everyone. After yesterday's market closed, we released solid fiscal 2020 first quarter results, demonstrating the strength of the La-Z-Boy brand within today's challenging home furnishings environment as well as the power of our global supply chain.

Our retail segment delivered strong sales momentum and also nearly doubled operating profit. The broader La-Z-Boy Furniture Galleries network posted increases in the first quarter written same-store sales on a one, two and three-year basis. Within wholesale upholstery, while sales were flat, we still delivered GAAP operating margin of 9% and a non-GAAP operating margin of 9.5%. Additionally, we generated $19 million in cash from operating activities and returned $18 million to shareholders, who share purchases and dividends. But before getting into a discussion of each operating segment, I would like to take a few minutes to share some of the highlights of our La-Z-Boy branded business.

With respect to the brand platform, the launch of our advertising campaign featuring new brand ambassador Christian -- Kristen Bell is on track. While early in the process, market research reveals that once customers have seen the campaign, they are more interested in, and more likely to consider La-Z-Boy. Additionally, the research highlights an uptick in those indicating the La-Z-Boy brand is relevant to them and fits their style. During the quarter, we increased our marketing spend on the campaign launch and are confident that campaign will deliver strong results over time as we continue to invest in the strong brand equity of La-Z-Boy.

In other marketing news, we launched an augmented reality app for Apple mobile devices to deepen engagement with consumers, as usage of the mobile channel increases in popularity. And we are also testing a virtual -- virtual reality experience as part of the design program in select stores to better help consumers visualize the potential for their various rooms. On the product and innovation side, the wireless hand remote option for power motion furniture introduced in April, has placed on retail floors above our expectations.

Additionally, our eco-friendly, conserved fabric, which contains at least 30% of recycled plastic bottles spun into yarn and averages are 110 bottles per sofa has met with great consumer response at the retail level. And previously launched iClean stain resistant fabrics are pacing at almost 25% of our total unit sales. These are great examples of our team working to bring innovative products to the market, while addressing a customer need and preferences.

I will now turn to our operating segments. First, our Wholesale business. In the Upholstery segment on flat sales due principally to lower sales for our England subsidiary and our international business, GAAP operating margin improved to a solid 9% and non-GAAP operating margin increased to 9.5%, primarily due to lower raw material cost and supply chain efficiencies, which were offset by other increased costs. The non-GAAP margin primarily excludes charges for our supply chain optimization initiative announced two weeks ago and which I will review in a few minutes.

In the Casegoods segment on the 4.4% decline in sales, operating margin was 9.6%. Although, we do source a majority of cases from Vietnam, orders from retailers are down in response to consumer reluctance to make purchases of bedroom and dining room furniture in this volatile tariff environment. Additionally, due to a fire at one of our major suppliers plants, we have experienced some inventory delays and some product resulting in lower shipments for the quarter. This plant is back up and running, and while product is in the queue for production, we expect delays to last for another quarter or so.

Now moving on to our Retail segment. Our Retail segment continues deliver excellent results driven by strong execution at the store level. Sales for the segment increased 19.9% and operating margin increased about 90%. On a GAAP basis, operating margin improved to 5.9% from 3.7% and non-GAAP operating margin increased to 6% from 3.8% in last year's first quarter. Delivered same-store sales increased 3.5% and margin performance was driven by improved leverage of fixed cost on the higher same-store sales.

In addition to the core stores contributing to sales and operating margin improvement, performance for the period was driven by $19 million in sales from the 10 stores we acquired last August, nine of which are in Arizona. And as a note, these stores are not included in the delivered same-store sales number, but will begin to be next quarter.

Across the broader La-Z-Boy Furniture Gallery network, which includes both company own and dealer own stores, written same-store sales for the 352 La-Z-Boy Furniture Gallery stores increased 4.7% in the first quarter. I'm also pleased to report that since Canadian retaliatory tariff has unfinished goods, coming into the US was lifted in May, sales have begun to rebound and for the first time since fiscal '18 Q3, the Canadian La-Z-Boy Furniture Galleries posted a written same-store sales increase in line with the US-based stores. Investing in our La-Z-Boy Furniture Gallery store system remains of paramount importance. As our core customer demonstrates the preference to shop in store. Additionally, the stores provide the best opportunity to showcase iron -- our entire product line, provide comprehensive service and excellent shopping experience.

For the first quarter across the network, one new La-Z-Boy Furniture Gallery store was opened, four were remodeled, and two were closed. Projected activity for the full year includes more than 20 products -- projects, and we plan to end the year with 358 stores, including five net new.

Now, let me spend a few minutes on Joybird, the e-commerce business we acquired last fiscal August. Joybird continues to exhibit fast paced top line growth, and for La-Z-Boy, it targets a new consumer through a new channel. For the quarter, Joybird delivered $17 million in sales, finishing out our first 12 months of ownership at about $76 million, up from the $55 million when we acquired the company last summer. Based on Joybird's growth trajectory to-date, we see it tracking in the range of $95 million to $100 million and delivered sales for fiscal 2020. Sequentially, for the first quarter, Joybird sales were lower due to seasonality as expected. But marketing investments related to customer acquisition are fairly consistent quarter-to-quarter and we were not able to leverage the spend with the sales decline in the quarter.

However, written orders for the period were solid and in line with the pace of seasonality that we have seen in the prior quarters, indicating we should see a seasonal uptick in delivered sales in Q2. On the integration side, we are slightly behind on synergy realization with respect to cost savings, although, our supply chain teams have made a lot of progress. Increasing the Tijuana plant capacity, delivering Tijuana built product to our regional distribution centers and manufacturing some Joybird product in our Dayton, Tennessee plant, all of which shorten lead times and more costs.

All this translated to Joybird posting a larger operating loss for the first quarter than each of the prior three quarters ownership. We still expect Joybird to be profit positive by the back half of the fiscal year, excluding purchase accounting adjustments. And we will continue to focus on striking the right balance between profits and reinvesting in the business to fuel growth.

Now let me shift gears a little to address the supply chain optimization announcement made earlier this month. Over the past decade, we have done extensive work across this our supply chain to improve efficiencies and productivity, which has increased our capacity -- our production capacity. With available capacity at our existing North American plants, we made the decision to close our smallest La-Z-Boy branded facility in Redlands, California, and transition its production to two larger US facilities.

We also announced we would transition our leather cut and sewing operation from our new Mississippi plant to our large cut-and-sew center in Mexico, which was opened 10 years ago and where we employ 1,500 to make approximately 25,000 kits per week. These moves are expected to cost $5 million to $7 million pre-tax in fiscal 2020 and will be excluded in our non-GAAP results. We then anticipate ongoing annual savings of $4 million to $6 million pre-tax beginning in fiscal '21.

We do regret the impact to those employees impacted. We greatly appreciate their contributions and thank each of them for their years of dedicated service. We will provide outplacement assistance to them during this transition period. While these decisions are not easy to make, they are the right moves for the company for the long-term as we further optimize operations and strengthen our competitive positioning in the marketplace.

Our commitment to service remains strong and our dealers and their consumers will continue to receive excellent service with quick and on time deliveries as we transfer these -- as we transfer these operations. With 3.7 million square feet of North American manufacturing space for the La-Z-Boy branded product and about 5,000 employees in those facilities, we do have the capacity to not only service the existing business, but expand our volume as we execute our growth strategies.

And finally, before turning the call over to Melinda, I'll address tariffs, because it seems that we can't have a quarter without a word on tariffs. As mentioned earlier, the 10% retaliatory tariff on finish goods going into Canada was lifted in May and we are already seeing that business begin to rebound. Regarding tariffs our materials coming from China on June 1st, we increased our passthrough charge on product to account for the increase in tariff on these goods from 10% to 25%. As discussed in prior quarters, this tariff impact several items we source including most of our cover for our upholstery product. As a reminder for La-Z-Boy, approximately two-thirds of our cover is converted into cut and sew kits in our Mexican base facility and is therefore not subject to the Chinese tariff, leaving just one-thirds of the kits subject to the tariff. While the current tariff is at 25% due to supply -- due to our supply chain strategy, our passthrough charge to custom result is roughly only 3.5% on non-powered upholstery at about 4% on power products positioning us well from a competitive standpoint.

Thus far, although it's still fairly early, we have not seen any material impact to demand elasticity. The new list for 10% tariff cuts go into effect on September 1st, includes a small amount of components that we import and we do not expect a material impact from this new tariff. And finally, for our Casegoods business, we have an all import model with the majority of our wood furniture sourced from Vietnam. So those goods are not subject to tariffs either. We do however, source some smaller occasional tables from China, which are subject to the 25% tariff.

As mentioned earlier, we are seeing a dampening of demand for Casegoods across the industry as a result of tariff rhetoric in the marketplace and its effect on the consumers inclination to purchase bedroom and dining room furniture.

I will now turn over the call to Melinda to review our financials.

Melinda Whittington -- Chief Financial Officer

Thanks, Kurt, and good morning, everyone. As always, let me remind you that we are presenting our results in both the GAAP and non-GAAP basis. Non-GAAP results continue to exclude purchase accounting adjustments for our acquisitions. And we are now also including the one-time charges related to our supply chain optimization initiative, that Kurt discussed a moment ago. We believe this non-GAAP presentation better reflects underlying operating trends and performance of the business.

For the fiscal '20 first quarter, we recorded $1.5 million or $0.02 per diluted share in purchase accounting charges, the majority of which related to the acquisition of Joybird, which is reflected in Corporate and Other. We also recorded $1.5 million or $0.02 per diluted share for severance charges related to our global supply chain optimization initiative, which is reflected in our Upholstery segment. And as always, a full reconciliation of GAAP to non-GAAP is included in our press release and in the Appendix section at the end of our conference call slides.

Moving to consolidated first quarter results, sales increased 7.5% to $414 million reflecting strong retail performance, a combination of core growth and the August 2018 edition of the Arizona based La-Z-Boy Furniture Galleries, as well as the impact of JoyBird, which we acquired in fiscal August 2018. GAAP consolidated operating income was $23.4 million versus $23.2 million in the prior year quarter. Excluding purchase accounting charges and a charge for our supply chain optimization initiative, non-GAAP consolidated operating income increased to $26.2 million from $23.3 million in last year's quarter.

Consolidated operating margin on a GAAP basis was 5.7% versus 6% in last year's quarter, and non GAAP consolidated operating margin was 6.3% versus 6.1%, primarily driven by favorable raw material prices in the Upholstery segment and higher leverage of fixed costs in our Retail segment. These benefits were partially offset by changes to our consolidated business mix with the acquisition of Joybird and the growth of our Retail segment as we have discussed previously. This created a 160 basis point drag to operating margin, the combination of 300 basis points higher SG&A partially offset by a gross margin benefit of 140 basis points from the mix.

Additionally, as Kurt noted earlier, Joybird's operating loss for the quarter was larger than each of the prior three quarters, and this had a more significant drag on profit than in the prior periods.

GAAP earnings per diluted share for fiscal 2020 first quarter were $0.38 versus $0.39 in the prior year period. Non-GAAP EPS was $0.42 per diluted share in the current year quarter versus $0.39 in last year's first quarter. As a reminder, GAAP and non-GAAP EPS for fiscal 2019 first quarter included a $0.03 per share benefit from currency changes. And non-GAAP results for fiscal 2020 first quarter, excluding charges of $0.02 per share for purchase accounting and $0.02 per share related to severance for the company's supply chain optimization initiative.

Digging into the results a bit more deeply. First quarter consolidated GAAP gross margin increased 200 basis points and non-GAAP gross margin increased 230 basis points. Again, the gross margin increase was due to changes in our consolidated business mix, driven by growth in our retail segment and the contribution from JoyBird, both of which carry higher gross margin than our wholesale businesses. As well as improve gross margin in our Upholstery segment, primarily due to lower raw material prices and supply chain efficiencies, which offset other higher input costs. GAAP results also include the recognition of the severance liability for our supply chain optimization initiative that resulted in a gross margin decrease of 40 basis points.

Moving to SG&A. GAAP SG&A as a percent of sales increased 230 basis points in the fiscal 2020 first quarter compared with last year's comparable quarter. And non-GAAP SG&A increased 20 basis points adjusted for acquisition related costs for Joybird. Changes in our consolidated business mix increased SG&A as a percent of sales by 300 basis points for the quarter, reflecting the growth of retail and the addition of joybird. This impact was partially offset by fixed cost leverage on higher sales volume in our Retail segment.

Our effective tax rate for the first quarter was 22% compared to 22.8% in the prior year period. Absent discrete items, the effective tax rate in fiscal '20 first quarter would have been 25.2%. Our effective tax rate varies from the 21% federal statutory rate, primarily due to state taxes, and we continue to estimate our effective tax rate, excluding discrete items will be in the range of 25% to 26% for the full fiscal year.

Turning to cash. We generated $19 million in cash from operating activities in the quarter. We ended the period with $114 million in cash, cash equivalents and restricted cash and $33 million in investments to enhance returns on cash. During the quarter. We invested $12 million in capital, primarily related to machinery, equipment and upgrades to our Dayton manufacturing facility. We also paid $6 million in dividends and spent $12 million purchasing 400,000 shares of stock in the open market under our existing authorized share repurchase program, which leaves 5.5 million shares and purchase availability under that authorization. Our capital allocation priorities remain to invest in the business to drive growth and then provide return to shareholders with our dividends and discretionary share buyback.

We continue to expect capital expenditures for the fiscal 2020 year to be in the range of $50 million to $60 million, primarily related to plant upgrades and improvements to several of our retail stores.

On the balance sheet, the company adopted FASB new leasing standard during the quarter, which resulted in an increase in assets and liabilities of $314 million. Under this standard, the lessee is required to record an asset for the right to use the underlying asset for the lease term and a corresponding discounted liability for the contractual lease payments.

And finally, before I turn the call back to Kurt, I'll remind you of several items for fiscal 2020, which we also mentioned in our last quarterly call. We will continue with our non-GAAP presentation, excluding purchase accounting adjustments, as well as the charges related to our recently announced supply chain optimization initiative. For acquisitions to-date, adjustments are anticipated to be in the range of $0.08 to $0.10 per share for fiscal 2020, spread roughly, evenly across the quarters, plus any of that from reevaluation of the contingent consideration liability for future earn outs on Joybird, where the payout could range from zero to $65 million, as we've discussed in previous quarters.

Additionally, a non-GAAP for our supply chain optimization initiative, charges are expected to be in the range of $0.08 to $0.11 per diluted share for the year, spread roughly evenly across the four quarters of fiscal 2020. As we work through the operational changes associated with this initiative, we do not anticipate any material benefits in this fiscal year, but we expect to realize ongoing operational savings of $4 million to $6 million pre-tax annually beginning in fiscal 2021, a portion of which we expect to reinvest back into our businesses.

On tariffs, as we've mentioned, the tariff environment remains volatile and uncertain and we plan to continue to passthrough tariffs as a surcharge on our wholesale business, resulting in higher selling prices, but with some risks to elasticity. Regarding mix, as we've noted, our changing consolidated sales mix, may affect the seasonality of consolidated results. With joybird and the growth of our Retail segment, third quarter consolidated sales could outpace or be level with fourth quarter, which has historically been our largest quarter.

Regarding SG&A cost trends, we would again note the impact of changes in our consolidated business mix with retail growing and the acquisition of Joybird. This mixed impact for the full year is expected to be an SG&A increase in the range of 100 to 150 basis points, majority of which was realized in Q1, given timing of the Arizona and Joybird acquisitions.

And finally for comparability on the back half of the year, fiscal 2019 included a one-time $0.04 per share net benefit for changes to our employee benefits programs. This was comprised of a $0.07 benefit in Q3 and a $0.03 charge in Q4 of fiscal 2019.

And now, I'll turn the call back to Kurt for his concluding remarks.

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Thank you, Melinda. The home furnishings environment remains challenging, a mid tariff uncertainty, geopolitical concerns, stock market volatility, in addition to ups and downs of the consumer confidence index over the past couple of months. But against that backdrop, we continue to believe La-Z-Boy is competitively well positioned with a strong brand, multi-channel distribution, including a growing retail business and a world class supply chain, which we continue to strengthen.

Additionally, we are optimistic about the long term growth, perspective prospects for Joybird as our e-commerce strategy and business evolve. With a strong balance sheet, we will continue to make prudent and strategic investments to deliver long term performance and provide returns to our shareholders.

We do thank you for your interest in La-Z-Boy Incorporated. And we will turn over the call to Kathy to provide instructions for getting into the queue for questions. Thank you, again.

Questions and Answers:

Operator

(Operator Instructions) Our first question comes from John Baugh of Stifel. Please state your question.

John Baugh -- Stifel Financial Corp. -- Analyst

Thank you. Good morning, and congrats on a good quarter in a tough environment. I'll jump right in. I'm particularly intrigued by the seeming spread of performance between the La-Z-Boy Upholstery brands and England. Can -- what do you think that's attributable to?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Well, good morning, John. I think the La-Z-Boy stores have performed very well. In fact, we've had seven of the last eight quarters with -- in the system with same-store sales comp, which is not the trend in the industry, then I think our consistency to floor execution, investing in the brand, having some innovative products, I think a lot of that is what's setting us apart. So England does not sell any product to the La-Z-Boy stores. And our Wholesale business is not as strong as we'd like it to be right now, but I think it's reflective of a lot of the general trade that is having a little more difficult time and it reflects in England's number because that who is -- that's who is our main customer.

John Baugh -- Stifel Financial Corp. -- Analyst

And you mentioned Kristen Bell and it's on track. I'm curious, where are you with that advertising rollout and what if any clarity or correlation have you seen with that campaign and traffic or sales in your La-Z-Boy branded stores?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

First of all, I would say we're very pleased with the launch. We're very pleased with the way she comes across on media. A lot of additional coverage in social media, which we never had before. But frankly, John, it's been 90 days and we only launched her in May. And it's going to take a time to really -- we've got some early reads, but we will give you some more color later in the year, when we have more time with her on the air and we'll spend considerably more money in the back half of the year on marketing due to the seasonality in the holidays. So we'll get more exposure. But we're getting great reviews on her from customers that love her personality and that she comes across as a very authentic spokesperson. But it's too early to really say anything that we would read is a definite trend yet.

John Baugh -- Stifel Financial Corp. -- Analyst

Okay. And then quickly, you mentioned Canada. Could you remind us again why the prices went up. And it sounds like they came back down and what you've learned about the elasticity with relates Canada in cost or prices?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Well, I wish it was that simple, because there are two factors. So the Canadian retailers are -- we're paying all the tariffs that a US dealer would pay on finished goods coming up to their country. And when the retaliatory tariff came into effect, which was 10%. And that seems bad, but when the Canadian dollar was $1.40 to a $1, you combine the two of them, It was extremely difficult. So I haven't looked in the last week or two about the currency difference, but just having that tariff come off has to be a big relief and it showed up immediately. So yeah, there is a point where -- and we're feeling fairly good right now about only passing on 3% to 4%. But if we had to pass on 25% or 30%, I'm sure it would have a huge impact to our volume and that's experienced.

Melinda Whittington -- Chief Financial Officer

And keep in mind, the Chinese tariffs are on component parts so that 25%, as Kurt said, becomes a 3.5%, 4% uptick for us, that Canadian tariff was a finished goods tariff. So that was 10% of the entire value of the finished good product.

John Baugh -- Stifel Financial Corp. -- Analyst

That's helpful. And lastly, just quickly, you mentioned international, is that the UK or other parts? What's slow and how much of a drag is that on the overall upholstery business?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Well, it's actually everywhere, John, it's with our Asian business, it's with our European business, particularly the UK, there's just so much uncertainty, but on the overall basis, the international business is not that big of a part of our sales mix. So a hiccup there is not, I would say material, but we like it a lot better when they're contributing positively than negatively.

John Baugh -- Stifel Financial Corp. -- Analyst

Understood. Congrats again and I'll defer others.

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Thank you, John.

Operator

Our next question comes from Brad Thomas of KeyBanc Capital Markets. Please state your question.

Brad Thomas -- KeyBanc Capital Markets -- Analyst

Hi, good morning, Kurt, Melinda and Kathy, and let me add my congratulations as well on a good quarter here.

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Thank you.

Melinda Whittington -- Chief Financial Officer

Thank you.

Brad Thomas -- KeyBanc Capital Markets -- Analyst

I just want to follow up on some of John's questions and maybe talking about trends here in the United States. Obviously very strong results out of your La-Z-Boy network and I guess I was hoping you could help us to think about how some of the US dealerships, major dealers, minority or small dealers have been performing? Are they adding additional La-Z-Boy floor space where their inventory levels. How are they doing if you kind of piece apart some of the international headwinds, you're seeing in that Upholstery division?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

I think, I'd answer that, Brad, in a couple of ways. One, we -- since we own 40% of the stores and our independent dealers are reporting a lot of data so that we know what's going on. I can speak chapter and verse about what's happening inside the 355 La-Z-Boy stores. But when it comes to our other 2,500 dealers, exactly what they're doing from day to day, their metrics, we can tell how much they buy from us. But having any insight into the inventory levels that they carry, we just -- we just don't have that kind of data. And -- but we have seen a trend of particularly the smaller dealers in rural America. We have seen the trend of them struggling more with the cost of doing business. The -- trying to keep their websites up to date, doing all the things that is required today of marketing furniture. And so I think that is part of the -- probably the impact that the e-commerce channels have had on the business and the share they've taken. But we have -- and I'm not casting a shadow on entire, we have dealers that are independent dealers, both big and small, who are having solid growth with us. And we have ones going the other way. The net result is in the aggregate, if you take out the La-Z-Boy stores, we're not seeing the growth that we've been accustomed to.

Brad Thomas -- KeyBanc Capital Markets -- Analyst

That's helpful. And if I could move over to margins. I think the Upholstery segment had an 80 basis point benefit from raw materials. I guess, could you talk a little bit about the cadence of that? Is that a tailwind that could get bigger over the next couple of quarters? Or is this a run rate that may continue at this pace going forward? How should we think about that?

Melinda Whittington -- Chief Financial Officer

Yeah, clearly, we're very pleased with the margins we're able to achieve in upholstery this corner on essentially a flat top line. We mentioned coming into three months ago, I guess that's only two months ago given that year end, but we talked about the fact that we would see some tailwinds from raw materials. But we continue to see other cost increases between people costs, healthcare cost, transportation and so forth. And so we're very pleased with how we were able to offset those costs with other supply chain efficiencies in the quarter. But looking forward, there's just -- there's a lot of uncertainty out there as it's certainly been the topic of conversation and volume in the end cures a lot of evils. And so we need to continue to see the strong business top line to be able to consistently deliver on those strong bottom lines, both for Upholstery and our Retail business.

Brad Thomas -- KeyBanc Capital Markets -- Analyst

That's helpful. Thank you so much.

Operator

[Operator Instructions] We will take our next question from Anthony Lebiedzinski with Sidoti and Company. Please state your question.

Anthony Lebiedzinski -- Sidoti & Company, LLC -- Analyst

Yes. Good morning, guys. Thank you for taking the question. So first, I just wanted to get a better sense as to the same-store sales, traffic versus unit volume. If you can provide some color on that?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Good morning, Anthony. So our traffic is trending up and we are -- as is our close rate and our average ticket. So those are the three big drivers. We're doing more in home design, we're selling more room packages and that is driving the ticket. And with less customers coming into stores nationally over the last few years, conversion has been a big focus of ours to be sure, we maximize the share of wallet of every customer that comes through the doors.

Anthony Lebiedzinski -- Sidoti & Company, LLC -- Analyst

And in terms of the penetration level of your in-home design, where are you guys now at?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

I think across the network it is in the low 30% of our sales, certainly not 30% of our customers, but 30% of our sales delivers a huge dollar value to our -- a small percentage of our customer delivers a high the 30% dollar value to our total revenue.

Anthony Lebiedzinski -- Sidoti & Company, LLC -- Analyst

Got it. Okay. And then switching over to Joybird. Are you already making products from Dayton, Tennessee? And if you are, what percentage of the product sales are flowing through that?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

We are making some of their best sellers in our plant in Tennessee. A lot of that effort has gone to getting our regional distribution centers that support our retail business stocked with the Joybird product. And I think we'll report at the end of the next quarter that a lot more has started to go out to the consumer as we ramp up the transition. And the teams are working incredibly hard to make this transition, but getting two different companies, and different systems, and different ways to go to market, a 100% in sync overnight doesn't happen. So we're confident we'll get it worked out, there's great cooperation and learnings on both sides, but there's still a lot of work to do. And one of the reasons we're little bit behind it's just because of the complexity as we are -- our systems have to be integrated and that's taken longer than we anticipated.

Anthony Lebiedzinski -- Sidoti & Company, LLC -- Analyst

Understood. And lastly, just longer term strategically, how are you thinking about your store base? It's just, given overall the traffic trends across retail, but less foot traffic is just longer term. Just any updated thoughts on your store base?

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

I believe that we still feel we had the opportunity to grow the store base to eventually 400 stores someday. And as I mentioned earlier, we have experienced seven of the last eight quarters of same-store sales growth throughout the network. Our dealers are investing in remodeling their stores, opening new stores, the company is, but it's not easy and there's no guarantee what's happening today is going to continue in the future. But if you don't invest in your stores, if you don't update them, if you don't have compelling product or a message, it's going to be tougher and tougher you to perform well. And we keep working at everything we do in our Retail business one step at a time. There is no single silver bullet. It takes a combination of a number of things. But we don't think retail is going away. We think perhaps some inefficient or bad retail probably will. But our customer today could be different in 10 years. But our customer today continues to tell us she likes to shop at our stores and so we are continually to -- we're continuing to foster that and try to build as big a retail network as is prudent.

Anthony Lebiedzinski -- Sidoti & Company, LLC -- Analyst

Got it. Well, thank you very much and best of luck.

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Thank you, Anthony.

Operator

There appear to be no further questions at this time. I will now turn the conference back over to Kathy Liebmann for closing comments.

Kathy Liebmann -- Director, Investor Relations & Communications

Again, thank you for your participation in our call this morning. Should you have follow up question, please get in touch with me. Thanks again, and have a great day.

Operator

[Operator Closing Remarks]

Duration: 44 minutes

Call participants:

Kathy Liebmann -- Director, Investor Relations & Communications

Kurt L. Darrow -- Chairman, President and Chief Executive Officer

Melinda Whittington -- Chief Financial Officer

John Baugh -- Stifel Financial Corp. -- Analyst

Brad Thomas -- KeyBanc Capital Markets -- Analyst

Anthony Lebiedzinski -- Sidoti & Company, LLC -- Analyst

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