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Duluth Holdings Inc. (DLTH -2.25%)
Q3Â 2019 Earnings Call
Dec 5, 2019, 9:30 a.m. ET
Contents:
- Prepared Remarks
- Questions and Answers
- Call Participants
Prepared Remarks:
Operator
Good morning and welcome to the Duluth Holdings Third Quarter Fiscal Year 2019 Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions] Please note this event is being recorded.
I would now like to turn the conference over to Donni Case, Investor Relations for Duluth Holdings. Please go ahead.
Donni Case -- Investor Relations
Thank you, Kate, and welcome to today's call to discuss Duluth Trading's third quarter fiscal year 2019 financial results. Our earnings release which we issued this morning is available on our Investor Relations website at ir.duluthtrading.com under Press Releases. I'm here today with Steve Schlecht, Chief Executive Officer; and Dave Loretta, Chief Financial Officer. On today's call management will provide prepared remarks and then we will open the call to your questions.
Before we begin, I would like to remind you that the comments on today's call will include forward-looking statements, which can be identified by the use of the words such as estimate, anticipate, expect and similar phrases. Forward-looking statements by their nature, involve estimates, projections, both forecasts and assumptions and are subject to risks and uncertainties that could cause actual results or outcomes to differ materially from those expressed in the forward-looking statements. Such risks and uncertainties include but are not limited to those that are described in our most recent annual report on Form 10-K and other SEC filings as applicable. These forward-looking statements speak only as of the date of this conference call and should not be relied upon as predictions of future events.
And with that, I would like to turn the call over to Steve. So, go ahead, Steve.
Stephen L. Schlecht -- Executive Chairman and Chief Executive Officer
Good morning, and thank you for joining us today. Since I assumed the role of Interim CEO last quarter, I've spent a good deal of time meeting with all levels of management throughout our organization. While I never stepped back from my role in shaping strategy. I had to reenter the operational side of the business. Over the last couple of years, we have been undergoing a significant transformation for both our IT systems and distribution infrastructure which was necessary to support our growth and compete in today's retail environment. As I recently reported to our Board of Directors, while we have our share of growing pains, I have high confidence in our people, processes and systems, and collectively I believe we have a clear road map to growing our company and its profitability.
That said, the potential of our investments both in time and money have not been fully realized at this time. Yet they are gaining traction and bearing fruit. In fact, I believe we entered the fourth quarter better prepared to serve our customers than any time in the last two years and here is a quick update on what we have accomplished. We completed the opening of the 15 stores that were planned for fiscal 2019 in time for the holidays.
In the third quarter, we opened new markets in Birmingham, Alabama, Austin, Texas and Salt Lake City. Subsequent to the quarter, we launched our new concept store that exclusively features men's underwear in the Mall America. We also opened the new markets of Nashville and Knoxville, Tennessee, which completed our store build out for 2019 bringing us the total count of stores to 61. While we announced last quarter that we were moderating our retail expansion, storage played an important role in building brand awareness and driving meaningful growth.
In the third quarter, stores contributed nearly 50% of our top line and they are critical to our omnichannel strategy to deliver the experience that today's customers demand, shopping when, where and how they want. Now that we have focus and ship from stores capabilities, we are just beginning to see their potential. In quarter three, which we just completed, 13% of direct sales were fulfilled from store inventory which supports improved customer service and enhance inventory flow.
Keep in mind that we did not have these powerful systems up and running last fourth quarter and we are very pleased to see how fast our customers are adopting the convenience of ordering online and picking up in stores, and even better a third of those customers purchased additional merchandise in the third quarter, while in the store.
Optimizing our retail stores and infrastructures is how we'll improve the ROI on the investments we have made over the last couple of years. We are also intensely focused on areas that need improvement, driving traffic to our stores is a top priority. Even though, we put our stores where our customers are, we still need to create greater market awareness through local advertising and in-store events. We also need to draw a greater attention to the product newness that we're delivering to customers. Our marketing team has been testing new ads in target areas, using local TV and radio support, direct mail prospects and the social media.
Results have been positive, yet, we have more work ahead of us as we roll out these programs across our footprint. Expanding on our newness initiative, I'm pleased to report that we have seen progress on the new products' front. Our men's pant fit relaunch has been successful, especially in the slim and standard fit categories, which affords us the opportunity to attract a base of new and younger customers. Our men's Dang Soft underwear is off to a strong start and Buck Naked prints [Phonetic] are posting results above expectations.
our women's business continues to show healthy growth, with the expansion of the plus sizes and introduction of core line extensions. We're making good traction here and are very focused on filling the pipeline with new and innovative products.
Regarding our third quarter results, they were within our current expectations but still not showing our brand's true potential. The top line grew 12% and we are in $0.01 per diluted share, which reflects our focus on controlling expenses and achieving some SG&A leverage as expected.
Moving into the all-important fourth quarter. I am confident that our plans for preparedness have turned into action. We have exciting new products that are already showing traction and a great gift selection for holiday shoppers. We have a vastly improved line of sight across our inventory which is in good shape, especially regarding our top selling products.
Our store shelves are stocked, our people are ready. We've checked all the boxes for what's in our control. That said, everyone in the retail business hopes consumer spending will be strong during this year's compressed holiday selling season. There continues to be mixed sentiment on the outlook, but regardless, we are ready to do our level best.
With that, I will turn the call over to Dave to discuss quarterly results and operations in detail.
Dave Loretta -- Senior Vice President and Chief Financial Officer
Thanks, Steve, and good morning, everyone. For the third quarter, we reported net sales of $119.8 million, up 12% compared to $106.7 million last year. Our direct segment sales grew 2.9% compared to last year and our retail segment sales grew 24%. For the quarter, shipping revenues were $1.5 million compared to $1.6 million last year. The growth in retail was primarily driven by new stores opened in 2018 and 2019. During the third quarter, we added three new stores and roughly 47,000 gross square feet. We ended the quarter with a total of 58 stores compared to 43 stores in the prior year.
During the quarter, we continue to experience some challenging demand trends, direct product sales were up 2.9% as reported. However, this period benefited the most from the 53rd week calendar shift. Excluding this, direct sales was down slightly for the quarter. We saw some momentum in August and September, largely driven by increased clearance activity and the Big Dam Birthday sale event. However, a tough October followed, which erased the gains of the prior two months. We are pleased to see that markets where the store opened at least two years continue to outpace non-store markets in the direct sales growth. In an effort to drive more sales in web traffic, we took deeper markdowns during sale events and drove a greater amount of clearance activity. As a result, gross margin was down 250 basis points from last year for a gross profit amount of $65.4 million.
As a reminder, our exposure to the China tariffs will continue -- will impact our fourth quarter gross profit by $1 million to $1.5 million. Our plans to shift the remaining production to other countries are under way and we expect minimal margin impact next year. Our women's business continues to outpace men's with an overall growth rate of 19% for the quarter and mid-teens growth rate online. The growth in the women's business was driven by newness and the expansion of the women's plus line, which was up significantly to last year, and as well as strength in the core line extensions.
The men's business grew 10% over last year supported by the successful launch of new products, such as the pant's refit, assortment and the launch of Dang Soft underwear, both exceeded expectations. Headwinds on our men's core categories and soft outerwear sales due to the unseasonably warm weather led to sales falling short of our plans, however.
Turning to expenses, we have been very focused on expense management, including our continued effort to focus on the most productive advertising expense. Additionally, the steps we've taken to leverage fixed cost and gain variable expense efficiencies resulted in an improved operating margin and earnings growth on a year-over-year basis.
Selling, general and administrative expenses increased 0.8% to $64 million compared to $63.5 million last year. This included increases of $900,000 in selling expenses and $2.2 million in general and administrative expenses, offset by a decrease of $2.6 million in advertising and marketing expense. As a percentage of net sales, SG&A expense decreased 600 basis points to 53.5% compared to 59.5% last year.
As a percentage of net sales, advertising and marketing costs decreased 440 basis points to 16% compared to 20.4% in the comparable period, primarily due to advertising leverage gain from a shift within the spend by increasing television and decreasing print. We've also pushed some advertising dollars into the fourth quarter, where it is the most productive.
Selling expenses as a percentage of net sales decreased 110 basis points to 15.4% compared to 16.5% last year. The decrease is attributed to improved shipping and fulfillment cost and a higher mix of retail sales compared with last year and the efficiencies gained in our distribution network.
General and administrative expenses as a percentage of net sales decreased 50 basis points to 22.1% compared to 22.6% last year, primarily due to the leverage gained on fixed cost.
For the third quarter, we reported net income of 182,000 or $0.01 per diluted share compared to a net loss of $3.2 million or $0.10 per diluted share last year. Our adjusted EBITDA was $7.3 million compared to $1 million last year.
Turning to the balance sheet and liquidity, we ended the third quarter with a cash balance of $2 million, net working capital of $109 million and $90 million outstanding on our $130 million line of credit.
Inventories increased 39% to $183 million compared to $131 million last year. The increase in inventory was due primarily to early delivery of receipts to support our peak selling season as well as for the additional stores. This reflected our goal of receiving goods several weeks earlier to mitigate issues we had last year with dislocated inventory in our DCs and store channels. Capital expenditures for the third quarter were $8 million compared to $19 million last year and are primarily for the new stores.
We are maintaining our full year guidance at this time, but remain cautious due to the shortened shopping period between Thanksgiving and Christmas. We've also observed other retailers extending discounts earlier and deeper than prior years. Overall, we expect our promotional cadence in the fourth quarter to be similar to last year but not as steep in the level of discount. We expect to deliver sales growth of roughly 10% on a 52-week basis or net sales between $610 million and $620 million in 2019.
We expect gross margins to be down 100 to 150 basis points, which is down an additional 50 basis points from our last guidance. Selling, general and administrative expenses as a percentage of net sales to be in the range of 48% to 49%. We expect 2019 earnings per diluted share to be between $0.60 and $0.66 which compares the $0.68 last year on a 52-week basis.
Additionally, we do expect to realize a tax benefit related to R&D credits, which we'll post in the fourth quarter and bring the full year tax rate down to approximately 22.5%. We expect adjusted EBITDA to be between $51 million and $55 million and capital expenditures of approximately $38 million.
As Steve noted, we entered the fourth quarter prepared for success, while we still have close to three weeks of critical shopping activity ahead, current indications are that customers continue to shop closer to Christmas. The four days of Black Friday through Cyber Monday were healthy for both our channels compared to the same events last year. However, due to Thanksgiving being one week later this year. The three weeks leading up to the holiday came in below last year. That being said, we are positioned to make up for the lag sales during the compressed shopping period and we'll continue to execute our fourth quarter game plan.
With that, we'll open the line for questions. Operator?
Questions and Answers:
Operator
[Operator Instructions] The first question comes from John D Morris of D.A. Davidson. Please go ahead.
John D Morris -- D.A. Davidson -- Analyst
Hi thanks. Good morning, everybody.
Stephen L. Schlecht -- Executive Chairman and Chief Executive Officer
Hi, John.
John D Morris -- D.A. Davidson -- Analyst
Thanks. Question for you on inventory. Can you give us a feel of what the inventory would have been if you were adjusting for the fact that you've got the pull forward to correct for last year. I'm just wondering, it looks even with that potentially a little bit high up 39% relative to sales growth, and I wonder if you can give us any comfort there on where you might be expecting that inventory to be, let's say, at the end of fourth quarter? So those two questions.
Dave Loretta -- Senior Vice President and Chief Financial Officer
Yeah. Sure we moved our inventory forward by quite a bit three to four weeks, which in this period of time amounts to a fairly large amount in excess of $20 million of inventory that we pulled in early. Relative to last year, we know that we were late in getting those inventories into our warehouse and out to our stores. So I'd say under normal circumstances and if we come back and repeat next year, we would expect our inventories to be closer in line to where our sales growth are. At the end of the year, I think we'll also see a greater increase in the inventory levels because we're going to repeat that activity in preparation for spring and summer. So we're expecting inventory to be between 20% and 30% higher on a year-over-year basis at the end of the year, reflecting that continued pull forward. And then as we proceed through 2020, get the inventories back inline with sales growth.
John D Morris -- D.A. Davidson -- Analyst
All right. That's good to know ahead of time. So we know when to expect that. And then I guess some part or maybe partially connected to that, just trying to understand a little bit better about the expectation for implied sales growth for the fourth quarter, maybe I missed it because you're kind of going through the full year numbers pretty quickly. But is my math correct, given the window over the full year guide that sales growth in Q4 would be, I guess low- to mid-single digits, and I'm wondering -- well is that correct and if so, I guess, given the way you're managing the inventory levels. Why would that be the case in terms of a decel compared to the third quarter growth rate?
Dave Loretta -- Senior Vice President and Chief Financial Officer
Yeah. The fourth quarter will have from a sales growth standpoint, the impact of going against our 53rd week last year. So from a fiscal period standpoint, low mid-single digits is correct from a 52-week to 52-week basis. It's going to be a little bit above that in the high mid-single digits and really that's what we're managing our inventory flow to is the sales on a week -- same week-over-week basis.
John D Morris -- D.A. Davidson -- Analyst
Okay, great. That's great clarification. Good luck for holiday. The stores look great, especially with that Alaska hard gear. Thanks guys.
Dave Loretta -- Senior Vice President and Chief Financial Officer
Great. Thanks, John.
Stephen L. Schlecht -- Executive Chairman and Chief Executive Officer
Thank you, John.
Operator
The next question is from Jonathan Komp of Baird. Please go ahead.
Jonathan Komp -- Robert W. Baird -- Analyst
Yeah, hi. Thank you. Maybe Steve, since you're now back kind of deep into the business for a while here. I'm curious just to start off kind of bigger picture as you've gotten back engaged. Just kind of any broader thoughts on the state of the business for the brand or anything that surprised you as you've gotten back and evolved?
Stephen L. Schlecht -- Executive Chairman and Chief Executive Officer
While there have been no surprises to speak of John. We've got a lot of talented people here, as I said earlier, we've gone through some growing pains with the rapid store expansion we did, with bringing in new systems and new logistic inventory systems that we're using, I mean, IT systems. So that created sort of a drag in this last 24 months and we're coming out of that. So I'm fairly well, I feel the brand is solid, I think our systems are in a better place than they have been in the last couple of years. We've got a couple to complete yet. But the overall health of the businesses is good. Challenging environment out there but that's something a little bit out of our control. We're learning a lot about how to work this omnichannel program between the stores and the markets that the stores are in and our direct business. So I -- probably your next question is on the CEO search. I'll just go ahead and say that that's something we have planned to initiate probably in the first if not the second quarter of next year. But we're doing that, we're going to do that carefully and one of the things I've been trying to do is make sure that we really -- I'm well informed about what the qualities are -- the background experiences that we bring -- we'll be looking for in our next CEO here.
Jonathan Komp -- Robert W. Baird -- Analyst
Okay, great. And then maybe Dave, a question on the margin performance on a year-over-year basis, it's the best you've seen in quite a while. And I'm just curious how you're thinking about more of the outlook for margin, you've kind of reached a bottom, so to speak, and see opportunity that more sustainably expand the margin from here. And maybe embedded within that as just your confidence that you have a good handle going forward on the gross margins since that's been one area that's been less positive or more negative frankly as the year has gone on here?
Dave Loretta -- Senior Vice President and Chief Financial Officer
Sure, John. The operating margin improvement. We do expect that to continue. This particular quarter was, I'll say, improved significantly. I don't think we're going to see that degree of improvement every quarter going forward. But the goal would be with the sales plans, we have the cost structure in place to see improved profitability as you do know, gross margin is a big part of that and that's going to come from the improvement in our sell-throughs and ability to sell at full price. This period we're in right now is the most competitive and it just continues to be so, where we see products really doing well, in many cases, it's because we've had to meet some pricing that the market has from a deep discount standpoint. And a good part of our gross margin impact in the third quarter did come from our women's side of the business, which I think is going to have a little bit more volatility to it, but that's the nature of continuing to roll out newness and the assortment. Some things are going to hit and some things might miss. But as long as we've got the pipeline of new products that is going to give us the best chance to see growth and continued productivity. So hopefully, that gives you some color on that question, John?
Jonathan Komp -- Robert W. Baird -- Analyst
It does. And maybe that leads to just my last one, if you look forward in terms of some of that sales driving initiatives, whether it's the marketing messaging and mix or the product pipeline or even getting the customer file in place in -- any kind of broader thoughts as you look forward what the major opportunities to drive the top line -- sitting here today or here looking forward to?
Dave Loretta -- Senior Vice President and Chief Financial Officer
Yeah. Certainly looking forward, as you mentioned, one of our biggest initiatives that we're working on now and will go into effect next year is a replatform of our customer data warehouse system and that's going to give us the ability to very much in a kind of nimble way, personalize our marketing approach to customers based on preferences, based on their shopping habits or even just browsing habits on online. And it also give us the ability to tailor some of the pricing that's relevant to the customers. So we're not as blanketly putting our global promotions but we can be more targeted. That's going to improve the full price selling but we also think capture some of that business of sales growth because it's going to be more relevant and tied to the customer's preferences. That's an initiative that's going to be in place. Our goal is by this time next year so in place for our fourth quarter and we'll get some early learnings on it in the third quarter likely but that's a credit component. I'd say the other thing is really around marrying that with omnichannel capabilities in our stores which will come with an upgrade to the POS system next year as well and supplement what we've got already with focus and ship from store but make the experience even better in the store. So we know that a conversion of store traffic is key to seeing some store productivity improve and that's one of our major initiatives is seeing the traction and store level traffic as well.
Jonathan Komp -- Robert W. Baird -- Analyst
Okay. I appreciate the color. Thank you.
Stephen L. Schlecht -- Executive Chairman and Chief Executive Officer
Thank you.
Operator
The next question is from Jim Duffy of Stifel. Please go ahead.
Jim Duffy -- Stifel -- Analyst
Thank you, good morning. Couple of questions for me. I just wanted to start big picture, Steve, you mentioned potential from new systems not fully realized maybe there is a little bit of overlap with Jonathan's question here. But can you guys talk about some of the opportunities still on the common and the expected financial benefits as you begin to realize the power of these new systems?
Stephen L. Schlecht -- Executive Chairman and Chief Executive Officer
I'm going to let Dave handle that.
Dave Loretta -- Senior Vice President and Chief Financial Officer
Yeah, Jim. As we've talked about the infrastructure that needed to be in place with order management, our new website, logistics infrastructure was really a catch-up from prior years that -- and also to support the future growth. The financial benefits, we're already starting to see that in the logistics side compared to last year savings from having the inventory flow better in the right place, so we minimize the amount of back orders and split shipments which adds to cost and plus handling time on our call center is improved which streamlines the efficiency of our call center operations. So those financial benefits are -- we benefited from that in the third quarter and we continue to benefit from it right now. The systems that I just talked about for next year are going to be very much sort of top line driving initiatives and get to selling productivity and gross margin improvement. So those are the two systems that we think are going to have the biggest financial impact.
Jim Duffy -- Stifel -- Analyst
Okay, great. And then more near term line of questioning, Dave, could you talk about growth expectations for the direct business in the fourth quarter? You have a very concentrated selling window here. I'm curious, are there any throughput limitations? And is there incremental expense associated with servicing demand in that concentrated window?
Dave Loretta -- Senior Vice President and Chief Financial Officer
No, we do not anticipate any throughput issues. We got well in front of it this year. Inventory has already been fully received and our replenishment to stores after a very vibrant Black Friday weekend is smooth and in progress. So from a system standpoint, we have been very stable knock on wood and got through Cyber Monday which was again at one of our biggest days ever from a online order standpoint. So no concerns from hiccups from the infrastructure to kind of satisfy the demand. Direct is with the week -- with the shifts and weekly cadence between Thanksgiving and Cyber Monday being a week earlier. Last year, it does compress and we're going to expect that the web business is going to be positive on a full quarter basis similar to the third quarter. Now we are missing a week and that does detract from it, but on a true kind of week over-week basis we're expecting it to be positive growth. And in fact, as I mentioned the period between Black Friday and Cyber Monday was up year-over-year compared to those same events last year. So to us, that's a good indication that things are working.
Jim Duffy -- Stifel -- Analyst
Great. And last one for me more housekeeping question, I suppose, but you mentioned the third quarter benefited the most from the 53rd week. Can you just explain that nuance please?
Dave Loretta -- Senior Vice President and Chief Financial Officer
Yeah, sure. With last year, having the 53rd week in the fiscal year, it pushed the beginning of our fiscal year this year from 2019 and pushed it forward one week. So when you think about the beginning and the end of the quarter, we began the third quarter -- the beginning of August which sales volumes are going to be lower than they would be at the end of the quarter, which is at the end of October. So by pushing it forward, our fiscal period picks up that higher volume week than what we had last year. Now when we go back and we say let's align the weeks on a similar week over-week basis, that's a better true measure of the performance of the business and that's what I called out in terms of the difference in growth rates as you think about it. Now we have the benefit and a fiscal quarter this year or in the third quarter, we'll give a little of that back at the end of the fourth quarter because we come down the slope of high sales down to lower sales period. But really the bigger impact is missing a 53rd week there.
Jim Duffy -- Stifel -- Analyst
Understood. Thanks so much and good luck in these next few weeks.
Dave Loretta -- Senior Vice President and Chief Financial Officer
Thank you.
Operator
The next question is from Dylan Carden of William Blair. Please go ahead.
Dylan Carden -- William Blair -- Analyst
Great. Thank you very much. Dave, sorry just continuing on that sort of last thought. So I get this sort of on an apples-to-apples basis you're looking at a gain here growth similar to, it sounds like the third quarter in your direct business. But as reported, has that sort of come down closer to flat or what's the right way to think about -- what's going to actually going to be printed?
Dave Loretta -- Senior Vice President and Chief Financial Officer
For the fourth quarter?
Dylan Carden -- William Blair -- Analyst
Right.
Dave Loretta -- Senior Vice President and Chief Financial Officer
Flat to slightly up low-single digits, is what we expect will be reported. That's what would tie to the full-year guidance.
Dylan Carden -- William Blair -- Analyst
And then is that -- you sort of had a thought there about or you mentioned that stores or markets where stores were opened in over two years are seeing out-sized growth in the direct business, is there any color you can add to that as per when that really kicks in? How big of a difference that is? Is there sort of high volatility among markets? How it's aging in some of your older markets? Any additional detail you can provide would be helpful.
Dave Loretta -- Senior Vice President and Chief Financial Officer
Yeah, we continue to see that once a store has been in the market after its first full year the direct business is growing at a faster pace and, in cases, where we've got the most established markets largely around the Midwest here in Minnesota and Wisconsin, we saw direct in the third quarter in the high-single digits in terms of growth in those markets year-over-year. So that's what translates into supporting the market growth, despite the store contraction in that second year that we know we see because of the shift in some of the customer activity. So in the third quarter, in markets that we have been operating in for at least two years with a store, we were largely positive in terms of the sales growth in those markets when you combine the store business with the direct business. And that continues to play out that way.
Dylan Carden -- William Blair -- Analyst
I guess where does that imply that the bigger pockets of weakness are then in the direct business in markets where you don't have a store and is that sort of largely a newness of inventory issue or so?
Dave Loretta -- Senior Vice President and Chief Financial Officer
Well, it is in markets where we don't have a store, but it's also in markets where we just opened up a store. So those that we opened up this year in 2019 or at the end of 2018 that are still kind of feeling the cannibalization of that new stores. So those markets have direct growth rates which are lower or negative in some cases. In markets where we don't have a store, that has been softer for us and that's where -- we are only reliant on our marketing from a national brand standpoint or catalog prospecting and we have dial back some of that prospecting because we see that, at the end of the day, it's not the most highest value of advertising. But we do think that product newness will help within those markets, but it's been the softer part of our business for the last six to nine months, for sure.
Dylan Carden -- William Blair -- Analyst
Great. And then it sounds -- are you expecting to be able sort of I guess where should we expect back half ad leverage to come in and related to that, it sounds like what you're saying for the fourth quarter is that you're expecting promotional activity, be in line with last year. Are you seeing that already this year or is that sort of largely expected as you enter sort of some of the more core selling periods now had a Christmas and then what is the, I guess the shipping impact that you've seen and will continue to see?
Dave Loretta -- Senior Vice President and Chief Financial Officer
Well, the advertising, we do expect to get a little bit of leverage in the fourth quarter there, although, we've added some dollars to the period we're in now to be more nimble and strategic in some of the digital spend that we've got flexibility on in, in the short-term and it's also very high return. So we'll -- we expect it to be a minor amount of leverage from advertising in the fourth quarter, not -- certainly not similar to the third quarter. In terms of -- I'm sorry, Dylan what was the other part of your question there?
Dylan Carden -- William Blair -- Analyst
Yeah, I thought the comment was that the expectation for 4Q was going to be call it stable promotional cadence or debt or maybe even pull back on debt. Just what the expectation is for how promotional you are going to be versus what you've already seen thus far in the quarter?
Dave Loretta -- Senior Vice President and Chief Financial Officer
Yeah, from discount of the product in setting our promotions where we're going to be a little bit different is, last year, we were doing a lot of flash sales on individual items on different days of the week. And while we found that we -- it kind of spiked the business it was at a pretty steep discount that didn't really play out in a productive way for us. So we're not going to be doing the daily flashes nearly as much as last year and some of our sale events are going to be tailored to some items at a 20% discount, some at a 30% and the combination of some 10 promos with the globe promos gets us to net roughly the same amount of discounting last year, but absent those flash sales. So we expect that we're going to be able to hold gross margin in this quarter and we're already -- we already are seeing that in November. Our gross margin year-over-year is up quite a bit to last year. And so we're hoping that that's going to be in place for the balance of the fourth quarter. But this is the most competitive and critical time for us and we also are going to be nimble. So we'll react to kind of capture the business but we're not going to be as steep as you see other retailers, I think that's my point.
Jim Duffy -- Stifel -- Analyst
Great. All very helpful. Thank you so much. Best of luck for the holiday.
Dave Loretta -- Senior Vice President and Chief Financial Officer
Thank you.
Operator
[Operator Closing Remarks]
Duration: 40 minutes
Call participants:
Donni Case -- Investor Relations
Stephen L. Schlecht -- Executive Chairman and Chief Executive Officer
Dave Loretta -- Senior Vice President and Chief Financial Officer
John D Morris -- D.A. Davidson -- Analyst
Jonathan Komp -- Robert W. Baird -- Analyst
Jim Duffy -- Stifel -- Analyst
Dylan Carden -- William Blair -- Analyst
