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Avaya Holdings Corp (AVYA)
Q4Â 2020 Earnings Call
Nov 18, 2020, 8:30 a.m. ET
Contents:
- Prepared Remarks
- Questions and Answers
- Call Participants
Prepared Remarks:
Operator
Greetings and welcome to Avaya Fiscal 2020 Fourth Quarter Conference Call. [Operator Instructions].
I will now turn the conference over to Michael McCarthy, Vice President of Investor Relations. Thank you. You may begin.
Michael McCarthy -- Vice President, Investor Relations
Thank you. Welcome to Avaya's fiscal 2020 fourth quarter investor call. Jim Chirico, our President and CEO; and Kieran McGrath, our Chief Financial Officer, will lead this morning's call, and share with you some prepared remarks before taking your questions. Consistent with social distancing mandates, each of us on this morning's call are assembled from our remote locations. The earnings release and investor slides referenced on this morning's call are accessible on the investor page of our website, as well as in the 8-K filed today with the SEC, which should aid you in your understanding of Avaya's financial results. We will reference non-GAAP financial measures and specifically note all sequential and year-over-year comparisons reference non-GAAP numbers, except where otherwise noted. We have included a reconciliation of such measures to GAAP in the earnings release and the investor slides.
We may make forward-looking statements that are based on current expectations, forecasts and assumptions, which remain subject to risks and uncertainties that could cause actual results to differ materially. In particular, our business is currently being impacted by COVID-19 and its effect on the global economy. The extent of its continued impact on our business will depend on a number of factors that include, but may not be limited to, severity and duration as well as actions taken and not taken by governments, businesses and consumers in response to the pandemic, all of which continue to evolve and remain uncertain at this time. Information about risks and uncertainties may be found in our most recent filings with the SEC, including our Form 10-K and subsequent Form 10-Q reports. It is Avaya's policy not to reiterate guidance, and we undertake no obligations to update or revise forward-looking statements in the event facts or circumstances change, except otherwise required by law.
I will now turn the call over to Jim.
Jim Chirico -- President and Chief Executive Officer
Yes thanks, Mike. Good morning and thank you to everyone joining our call. I'm very pleased to share our quarterly and full year results with you this morning. Avaya's Q4 was by all measures, an exceptional quarter and was the capstone to a remarkable year for the company. We delivered on our financial commitments, drove significant shareholder value, and delivered innovation to our customers to wrap this highly dynamic, competitive, and challenging environment. Just three years ago, we laid out a strategy, to be a leader in digital transformation for enterprise customers, and to transform Avaya to a cloud SaaS company. Our performance this quarter is proof that we are executing and making significant progress on that strategy. What is even more compelling, is that Digital First initiatives have accelerated, and I believe we are uniquely positioned to lead and provide our customers with scale, reach, security, and innovation required to tackle these new challenges and opportunities head on. I cannot be more excited about our future.
Before moving to the numbers, let me say how proud I am of our team's focus, commitment and resiliency, during a period of adversity and great uncertainty. Their dedication to our customers, partners, and each other, has been nothing short of amazing.
With that, let me hit the headlines; Avaya's Q4 was a quarter, where outcomes were driven by outstanding execution, hitting on all cylinders across every dimension of the business. Q4 non-GAAP revenue was $757 million, above the high end of our guidance. Revenue was up $35 million in Q3 and $31 million in the prior year. This was our second quarter in a row, where we posted quarter-over-quarter and year-over-year growth. Adjusted EBITDA was $200 million or 26.4% of revenue, which also exceeded the high end of guidance. Cash flow from operations was $70 million, and we ended the quarter with $727 million of cash.
With regards to our capital structure, we continue to strengthen our financial position. We refinanced $1 billion of debt and executed an $800 million term loan amend and extend. These moves extended our debt maturities, reduced refinancing risk and improved our financial flexibility. We delivered excellent results, not just growth, but profitable growth and I'm delighted with our progress and the foundation we laid, going into fiscal 2021.
Now to the details on some key areas of momentum. First, is the progress we continue to make on our CAPS, our Cloud, Alliance Partners and Subscription revenue metric. CAPS during the quarter grew to 33% of revenue, up approximately 15%, and in less than one year, we have doubled our CAPS revenue to a $1 billion run rate business. CAPS is also important, because it truly represents how far our business has come as a cloud SaaS company, and is indicative of our transformation. Our CAPS growth not only highlights that we are on the right path, but it further demonstrates the relevance of our technology and solutions in today's market. The subscription component of CAPS is activating our base by bundling additional innovations like Avaya Spaces, video, remote working, AI and Contact Center, along with a number of other cloud solutions, allowing customers to consume on demand. It also provides a seamless gateway to transition from on-premise to cloud deployments, resulting in significant growth in our Enterprise Hybrid business. Proof of its success is in the numbers. In Q4 alone, we signed over 100 subscription deals, totaling a TCV of nearly $200 million.
Let me share a significant subscription win and competitive displacement in the Financial Services industry. One of the largest banks in the U.S. is at the forefront of using technology as a competitive differentiator in more than 1,000 retail branches and offices across 40 states. Avaya is enabling their migration to the cloud. With our subscription solution, they will transition over 70,000 users from using Cisco to Avaya in their retail branches, while also supporting an increasing population of remote workers.
A second example is from the healthcare industry, where Allina Health, an enterprise customer that operates in over 100 hospitals and clinics made the decision to transition 47,000 UC and CC seats to subscription, to support a key corporate initiative. Our solution provides them the flexibility to more easily support the remote agent, as they cope with the safety, operational and customer service challenges posed during COVID.
Now, let me move on to the cloud component; specific to public UCaaS, September was our second full quarter in the market with Avaya Cloud Office. We also launched in Australia, Canada, and the U.K. Not only are we gaining traction with our install base, but we are seeing success in new customer acquisitions. In Q4, we more than doubled the number of customers, and more than doubled the number of active partners and agents that sold our solution. While certainly early innings, we are really excited about the adoption across all segments, including enterprise. One such example was, The Art Institutes; a system of private schools throughout the United States. They selected Avaya Cloud Office to support 700 users across eight campuses. Over the five year agreement, Avaya will play a critical role in helping The Art Institutes manage their multi location requirements, with increased flexibility, functionality, and centralized operation.
Yet another example comes from Canada. Connex is a key business partner of Avaya, that is at the forefront of providing UC solutions to the Canadian market. They found that Avaya Cloud Office best fits their needs for seamless integration into their business services across multiple North American offices. International expansion of Avaya Cloud Office continues. At the end of September, we launched in France, Ireland and in the Netherlands, and just last week, we announced the expansion into five other European markets. By the end of this calendar year, the solution will be available in 12 countries.
Turning to Avaya OneCloud CCaaS; our pipeline continues to grow and we are seeing significant traction in the U.S. and Canada, where the solution is currently available. One customer, a large social services agency on the East Coast selected Avaya OneCloud CCaaS for over a 1,000 contact center agents and supervisors, who support nearly 1.8 million low income citizens. Avaya Solutions was chosen to enable remote work capabilities, while also helping to improve response to inquiries, about essential benefits.
Turning to another example; in Harris County, Texas, the third largest county in the U.S., we created a hybrid solution to support COVID-19 case investigations and contact tracing. With this solution, the county can reach individuals and trace contacts through automated outbound notifications. As a result, the county has increased case investigation capacity by nearly 25%.
We are continuing to rapidly build out CCaaS capabilities, while also teaming with our ecosystem of partners. One example is with Verint, one of our most strategic and long-term partners. Back in October, we jointly announced cloud hosted Workforce Engagement solutions. This complements our CCaaS solution, and will accelerate customer adoption. Our next release at the end of December, broadens our API first approach, with a digital framework to support messaging, chat, email, and custom channel integration.
Let me close with our Private Cloud solutions; demand remains strong, and customers are making large, long-term commitment to our private cloud platform. We are able to set up private implementations with the same speed of public, and we are doing so on a global basis. This is fueling opportunities, especially with customers and industries, where public cloud either isn't available or cannot meet the stringent security, regulatory or privacy-related requirements of their businesses.
One example is with a global provider of CRM and BPO services, realizing public cloud will not address their need, they leveraged their OneCloud solution in a private cloud deployment, in order to consolidate their Avaya third party solutions into a single unified framework, which includes workforce management, speech analytics, quality management, and encryption.
Shifting to Avaya Spaces; our workstream collaboration platform, we are seeing significant increase in new seats and usage, which more than doubled sequentially. Although this solution was only rolled out nine months ago, it was already featured in the Gartner Magic Quadrant for Meeting Solutions. This offering is available in nearly 100 countries, and includes voice video chat, messaging and team rooms.
Spaces is continuing to make a difference around the world. Technology security is a significant issue for one of the largest energy companies based in the Middle East. 40% of their staff work is on-site, and security compliance prevented the use of remote working solutions to connect on-site teams with remote teams. This had a major impact on team efficiency and productivity. Spaces not only offered the collaboration capabilities they needed, but was able to address the security concerns.
Closer to home, St. John's Lutheran School, just outside Chicago, transitioned their entire student body to an immersive online learning program in August. The school is using Avaya Spaces exclusively, and after seeing great success in the classroom, St. John's is now using Spaces for their ongoing operations, including faculty and board meetings. We're continuing to make significant strides in our workstream collaboration platform, and recently announced a strategic partnership with Nvidia to further improve the user experience by removing background noise, any virtual green screen background, and adding the ability to generate live transcriptions.
Lastly, on the strategic partner component of CAPS; we continue to drive significant new growth opportunity with partners such as Afiniti, Google, Nuance, Salesforce.com and Verint to name a few, and let me just share a couple highlights. Just last quarter we announced the availability of Google conversational AI solution. Since we launched, we booked well over a dozen new deals and continue to build a robust pipeline of contact center customers, looking to leverage this capability.
Another example is with Verint, where we just announced the integration of Verint Knowledge Management with Avaya OneCloud CCaaS. This is an important capability, that will accelerate adoption of our CCaaS platform. As digital transformation continues to accelerate, companies have reprioritized their own strategic initiatives, thereby creating an opportunity for Avaya to lead in this space.
The combination of these offerings and capability, drives our ability to close large global opportunities, that most others simply cannot. The proof; in Q4 alone, we signed 135 deals with a TCV of over $1 million. This represents a 30% increase from the prior quarter and is by far the largest number of deals of this type that we've signed in the last two years. In total, these represent well over $400 million in TCV. 17 of these deals were greater than $5 million and four were greater than $10 million, with one deal over $25 million. In the face of a worldwide pandemic, where almost all of our commercial operations are being conducted virtually, we won over 1500 new logos in the quarter, nearly a 75% increase from Q3. This is not only a testament to our ability to win deals from the competition, but to the relevance of our technology, and the trust customers place in an established brand, to support their mission-critical needs. I'm extremely proud of these results, and especially of our global teams, which have shown amazing tenacity and resolve throughout this fiscal year.
In FY '20, we made significant steps forward in our cloud and SaaS transformational journey. Let me summarize four key focus areas for the year. First, we have successfully positioned the company for growth. We posted two quarters of quarter-over-quarter and year-over-year growth, and our all important CAPS number, grew from 15% to 26% of revenue in FY '20, representing a 73% growth.
Second, we have maintained our profitability, while reinvesting in the business. For the full year, our adjusted EBITDA was $710 million, or 24.7%, exceeding last year's performance.
Third, we continue to innovate across our entire portfolio of solutions. Our teams won another Edison Award, Avaya Spaces was added to the Gartner Magic Quadrant, we introduced public UCaaS and CCaaS offerings to the market, and on the AI front, we are making significant investments, both organically and through partnerships with Afiniti, Google, and Nvidia, among others.
Lastly, we made decisive moves to enhance shareholder value, and improve our capital structure through effective execution of our share repurchase program, and by improving our balance sheet by paying down debt and extending maturities. By all measures, it was an exceptional year across multiple dimensions of our business.
Looking forward, as we continue to build on our momentum, and reposition the company, we will begin reporting Annual Recurring Revenue or ARR, as a new performance metric. Not only will this provide increased transparency into our cloud growth, but it measures us as against our cloud peers. Kieran, will share additional details, but let me give you a snapshot of FY '20. Overall, ARR grew by more than 400% year-over-year. Contact center and our hybrid businesses were significant contributors to this growth.
With that, let me turn it over to Kieran.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Thank you, Jim. Good morning, everyone. As a reminder, unless otherwise stated, all financial metrics referenced on this call are non-GAAP, and the supplementary slides posted on our Investor Relations website, set forth the GAAP to non-GAAP reconciliations. All figures mentioned in this call are as reported, unless otherwise indicated, in constant currency.
For the quarter non-GAAP revenue was $757 million, this compares to $726 million reported a year ago, and $722 million in Q3 of fiscal 2020. As a reminder, during the quarter, GAAP and non-GAAP revenue have converged and the non-GAAP differences generated by fresh start accounting, are now immaterial. However, non-GAAP adjustments were material in fiscal year '19, and so from a year-on-year comparison, we speak to non-GAAP revenue for proper comparisons. We expect this to be the last quarter that mentions non-GAAP revenue comparability.
Our 4Q performance was led by North America, which delivered strong year-on-year growth for the third quarter in a row. North America's 4Q results also benefited from a larger contribution from the U.S. government sector than we had originally guided, specifically because of the timing of deliverables associated with the Social Security Administration contract.
As Jim mentioned earlier, revenue contribution from CAPS, or Cloud Alliance Partner and Subscription remains a strong indicator of the rapid transformation of our business. This quarter, CAPS represented 33% of total revenue, up from 30% in 3Q. CAPS for full year fiscal '20 in aggregate, came in at 26%, which compares to 15% for the full year fiscal 2019. We continue to see growth from our subscription and strategic alliance partner offerings, further prove that opex and cloud consumption models are much preferred in the market, over the historically dominant capex engagements. As more of our software is contracted via subscription, the shift of our perpetual licensed business to an opex model benefits the services segment, while it adversely impacts the Product and Solutions segment. We are seeing this rebalance, while still maintaining the same high levels of revenue coming from recurring streams and from software and services.
For our fourth fiscal quarter, recurring revenue accounted for 63% of total revenue, with software and services accounting for 88%. Fourth quarter product revenue was $269 million, compared to $315 million in the year ago period, and $262 million in Q3. As I just mentioned, within the product segment, we saw the impact of the shift to subscription, as well as continued declines in hardware, driven by long-term market trends and exacerbated by the COVID pandemic.
Benefiting from subscription, fourth quarter service revenue was $488 million, up from $411 million in the year ago period, and $460 million in fiscal Q3. Throughout the second half of fiscal 2020, subscription adoption has increased both from the conversion of COVID temporary free licenses, and the continued rapid acceleration of our customers driving digital transformation across their enterprise. Digital transformation initiatives has helped increase contact center revenue contribution of our total business from just about 30% of our revenue to two years ago, to 40% for all of fiscal 2020.
Turning to our gross profit metrics; non-GAAP gross margin was 61.2% in the fourth quarter, compared to 60.6% in the year ago period, and 61.1% sequentially. Non-GAAP product gross margin was 60.2% compared to 64.4% in the prior year, and 60.7% in the third quarter. A larger revenue contribution from our strategic alliance partners in the quarter, contributed to the quarter-on-quarter product gross margin decline. Non-GAAP services margin continues to improve, driven by subscription. This quarter, services gross margin was 61.7% compared to 57.7% in the prior year, and 61.3% in Q3.
Turning to total profitability margin and cash flow metrics, which were strong for both our fiscal Q4 and fiscal year 2020. Fourth quarter non-GAAP operating income was $170 million, representing a non-GAAP operating margin of 22.5%, down 20 basis points year-on-year, while adjusted EBITDA was $200 million, representing an adjusted EBITDA margin of 26.4%, up 110 basis points year-on-year. Our continued disciplined operational execution and additional cost savings related to COVID, such as minimal levels of travel and expense, offset cloud R&D and go-to-market investments made in the business during the period.
Turning to cash flow, we generated $70 million in cash flow from operations or 9% of total revenue, contributing to a fourth quarter ending cash balance of $727 million. As a reminder, this cash balance reflects the repayment of the $50 million revolver draw, that was repaid in July. As for the full fiscal year, our CFFO totaled $147 million, representing 5% of revenue.
While on the topic of cash; during the quarter, we took advantage of favorable market conditions to extend our debt maturities by using the proceeds from a $1 billion senior notes offering, to execute a partial paydown of our term loans. In addition, we extended maturities on another $800 million of term loans for three additional years. Between the notes offering and the term loan extension, we moved approximately $1.8 billion of maturities from 2024 out to 2027 and 2028. These actions extended weighted average debt maturities from 4.1 to 6.1 years, enabling us to reduce financing risk and improve financial flexibility.
Summarizing fiscal year 2020; non-GAAP revenue was $2.879 billion compared to $2.908 billion reported in the year ago period. Non-GAAP operating income was $610 million, representing a non-GAAP operating margin of 21.2%, down 40 basis points year-on-year. Adjusted EBITDA was $710 million, representing an adjusted EBITDA margin of 24.7%, up 40 basis points year-on-year. And finally, we exited the year with a CAPS run rate that has more than doubled for fiscal year 2019 ended.
In addition to the performance we guided to and delivered upon, our capital allocation program for the year was successful across several fronts. We opportunistically bought back 26% of our outstanding common shares, at well below current trading levels. We repaid a significant portion of our long term debt and we improved our capital structure, by extending debt maturities.
Now turning to guidance for 1Q '21, as well as full year fiscal '21. Please note that all year-on-year revenue changes are expressed on a constant currency basis, and all revenue amounts reflecting rates as of September 30, 2020. For the first quarter of our fiscal year 2021, we anticipate GAAP revenues of $710 million to $730 million, representing growth at the midpoint year-on-year. We expect non-GAAP operating margin for the first quarter to be between approximately 20% and 21%, and our adjusted EBITDA margin to be between $165 million and $180 million, or between approximately 23% and 25% of revenue.
Looking forward toward fiscal year 2021, we expect full year GAAP revenues of between $2.875 billion and $2.925 billion, representing a range of flat to 1% revenue growth as measured in constant currency. This estimate reflects continuing caution concerning uncertainty over COVID related resurgence on businesses globally, as well as reflecting that more of Avaya 2021 subscription bookings will be coming from our Avaya OneCloud public and private cloud offerings in the second half of fiscal 2021, which are ratable transactions from a revenue recognition perspective.
We expect non-GAAP operating margin to be between approximately 19% and 21% for the full fiscal year. Similarly, our adjusted EBITDA margin should range between $660 million and $710 million, or between approximately 23% and 24% of revenue, reflecting a continued increase in cloud R&D investments, as well as go-to-market spending, especially in sales and marketing of our cloud offerings in the channel. Additionally, we anticipate that travel and expense will likely be returning to more normal activity levels in the second half of fiscal 2021, with anticipated lessening of the impacts of the COVID pandemic.
In terms of cash flow from operations for full fiscal year 2021, we expect to be between 2% and 3% of full year revenue. This is primarily due to the expected continued acceleration in our shift to a subscription licensing model, which extends out the cash conversion cycle versus the prior predominantly capex licensing model, which has cash receipts more closely aligned with revenue recognition. At this time, we expect our shares outstanding to be between approximately 80 million and 85 million shares at fiscal 2021 year end.
Now before I hand the call back to Jim, I'd like to spend a few moments expanding on our existing CAPS transformational metric, as well as provide some context around another metric that we are introducing, aimed at providing enhanced visibility into a Avaya's progress toward becoming a recurring subscription and cloud company. As a reminder, we introduced the CAPS metric at the beginning of fiscal year '20. As you've seen from our results, we've made great progress during the year and actually exceeded our 30% long-term target in the second half of the year, a full year ahead of schedule. This was largely due to the rapid uptake of Avaya OneCloud subscription. In fiscal 2021, we expect the share with CAPS revenue will continue to grow meaningfully, due to the continued acceleration of our Avaya OneCloud family of offerings. We therefore expect that for the next fiscal year, CAPS will represent between 35% and 40% of our annual revenue, up from 26% for all of fiscal 2020.
To give investors a better forward looking view into our broader based OneCloud software solutions driving our growth, we are introducing a new Annualized Recurring Revenue metric or ARR. This metric is similar to what our industry peers report, and will reflect only the recurring components of Avaya's OneCloud portfolio, which includes multiple deployment options, based on customer choice. We believe that OneCloud ARR provides investors with a better view into our long-term revenue growth potential, and trajectory.
Our OneCloud ARR grew from $35 million at the end of fiscal year '19 to $191 million exiting fiscal year '20, after just one year of our OneCloud solutions being in the market. Our expectation is that our OneCloud ARR will double by year-end fiscal '21, approaching 15% of our revenue. We anticipate as we exit fiscal year '23, it will represent over $1 billion of annual revenue.
As we rapidly transition to this new model, we do expect that there will be headwinds to our cash flow during the fiscal year '21 and fiscal year '22 period, as the subscription versus capex sales drives significantly different cash flow dynamics.
To explain some of the puts and takes during our revenue model transition, we've included in our supplementary earning materials, a simple illustration on slide 18 of revenue recognition and its associated cash flow for a typical premise-based subscription deal. In comparing the mechanics of a legacy perpetual license against subscription, the billing and cash flow of the latter, follows a ratable pattern typical of a SaaS model. In this example, revenue recognition proceeds cash flow, creating a working capital headwind in the first year, and a tailwind in years two and three. Because of this, we will see a reduction or a deferral in cash flow in fiscal years '21 and '22. As we exit fiscal 2023, we believe we'll return to our long-term CFFO target levels of between 10% and 13% of revenue. It is our belief that the OneCloud ARR metric will cut through any noise created by the transition, and provide a better gauge of our progress to a cloud business model.
In summary, we believe the introduction of our OneCloud ARR metric, combined with our existing CAPS metric, will provide investors enhanced visibility into Avaya's transformational cloud journey.
With that, I would now like to turn the call back to Jim. Jim?
Jim Chirico -- President and Chief Executive Officer
Thank you, Kieran. Almost two months now into our new fiscal year, I cannot emphasize enough how far the company has come in the last couple of years, as Avaya continues on its transformation journey. Taking a step back, as I reflect on the year, we've moved to a very different place from the Avaya that many of you may remember. We are at the moment in the company's 20 year history to regain our leadership position. We've worked hard to align our company, our investments and our innovation, with where the market is headed, and more importantly, with what our customers want.
Let me close by reemphasizing a couple key points. Our global team has not only delivered on the promises we have made to our customers, but far exceeded expectations. In today's digital first world, the company has never been in a better position to leverage its true strengths and the value proposition of our core platforms in the cloud and demand for our large enterprise partners is strong, accelerated by the need to automate, digitize and implement new ways of doing business. Looking at FY '21, we have an opportunity to help shape our customer's futures and we are embracing it. We will remain focused on public cloud, both UCaaS and CCaaS, private cloud and workstream collaboration platform with our Spaces solution.
In closing, the company is successfully navigating through these challenging times, while we continue to strengthen our position to lead our enterprise customers, as they accelerate their own transformations.
With that, we're now happy to take your questions.
Questions and Answers:
Jim Chirico -- President and Chief Executive Officer
[Operator Instructions].
Michael McCarthy -- Vice President, Investor Relations
The only thing that I have [Speech Overlap] Jim as we went back and did or discussed, Kieran, no -- I think the final cash flow ARR section should be fine, running through with those couple of times. And that was the only thing that was -- that was up in the [Technical Issues].
Operator
Our first question is from Lance Vitanza with Cowen and Company.
Lance Vitanza -- Cowen and Company -- Analyst
Hi, guys. Can you hear me? It sounds like there is some [Technical Issues].
No problem. Okay, great. Great job on the quarter. It sounds like everything was better than expected, but was there any revenue that you think was pulled forward from the first quarter? You mentioned in the prepared remarks the SSA contract? Could you quantify that or provide some additional color around that circumstance? And then I'm wondering, is that pull forward the reason that the low end of your revenue guide for the first quarter is down year-over-year?
Jim Chirico -- President and Chief Executive Officer
Yeah. Hey, Lance. This is Jim. I think you can hear us also? Thanks for the question. So I wouldn't characterize Q4 as having any pull forward. What I will say to your point on Social Security, it definitely came in stronger than we had anticipated, as well as subscription was obviously a big driver for the quarter, as a number of our customers are looking to accelerate their digital transformation. Obviously, subscription provides them an easy path to modernize their infrastructure, provide some flexibility to really consume new innovation products, much like our workstream collaboration product and Spaces. So I basically say that, you know, it's really -- Q4 is a testament to the -- to our investments, our innovation, sort of the leadership position, that we have in enterprise, and it really intersects well with the robust portfolio and strategy we laid out.
As far as this quarter, again, Q4 by all measures was a great quarter for us. But in fact, I would say that Q1 guidance, number one suggests, as Kieran pointed out, midpoint year-on-year growth would continue, and I also think it's important to note that as we continue to grow CAPS revenue, and our ARR, which we said on the call, we expect to double this year, as you look sort of at the construct, my point is, we are continuing to shift more and more of our revenue to a cloud and recurring model, and even with it, we are still expecting growth for FY '21.
Lance Vitanza -- Cowen and Company -- Analyst
Okay. If I could just ask one more on the balance sheet, I guess the question is, why do you -- and I'm in front of the slide deck here. But why do you want to maintain $400 million of cash, when the minimum is $250 million? And then I guess, even using the $400 million as sort of like the threshold level, you've got an extra $325 million of cash above that level. So what would you like to do with that excess cash, you know, debt repayment, implement a dividend, M&A, you get the idea?
Jim Chirico -- President and Chief Executive Officer
Yeah, sure. Let me start, and then, obviously, I'll turn it over to Kieran. So first, obviously, in the midst of COVID, I think it's prudent at this particular point in time, obviously, to have significant cash. And I think at the same time, I think it's also noteworthy to take a look at just how aggressive we've been in 2020, right. First of all, we paid down 8% of our debt, repurchased 26% of our shares. Kieran, pointed out that we basically refinanced and did an amend and extend for close to 65% of our debt moving it out, you know, from four to six years. So I think we've been fairly aggressive in a one year period, even with the last, if you will, six months of our fiscal year, in the face of a worldwide pandemic, unlike we've seen in our lifetimes. So I would say that, we are continuing to work with our board around any and all options.
But with that, I'll turn it over to Kieran, you may want to add a little bit more color?
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Yeah. I think Jim, you've captured it pretty well. Obviously Lance, as we said in the prior quarters, we do want to continue to be conservative, and just because the pandemic is still so -- is still raging and kind of unpredictable, point one. Point two, we have expressed a bias toward, you know, focusing on getting our debt lowered and improving our overall leverage ratio. So that would be second priority. And then obviously, always want to keep a little bit of drypowder as well, for any potential investments that we might need to make. But right now, I'd say, first and foremost, really focused on just weathering these rather uncertain times overall, at the macroeconomy level.
Lance Vitanza -- Cowen and Company -- Analyst
Thanks, guys. I'll get back in queue. Appreciate the time.
Jim Chirico -- President and Chief Executive Officer
Thanks Lance.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Thanks Lance.
Operator
Our next question is from Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow -- Barclays -- Analyst
Congrats from me as well. And thank you for the extra disclosure that's really, really helpful. First question is, Jim, if I look at the ARR guidance, the long term $1 billion in FY '23, that to me suggested, obviously still a lot of stuff still coming, and we're only at the early innings. Maybe talk a little bit about where we are in ACO? You mentioned you're in some countries, and you still have a doubling of partners, and then CCaaS as well. It seems we are still in the early stages, so this is just the beginning of a journey. But I'm just trying to -- like the $1 billion in ARR seems like a big number, and then I had one follow up for Kieran?
Jim Chirico -- President and Chief Executive Officer
Yeah, no, that's a great question. Thanks Raimo. So a couple of things. So one on the ARR front, as Kieran pointed out. We've worked hard with our strategy that we laid out, really becoming a cloud and SaaS company about three years ago, and I think we're right on track to executing on that strategy. So a real testament to the employees here we have at Avaya. They're executing extremely well. And it is -- obviously in the next couple of years, to get that number crossing a $1 billion. It's currently you know, obviously north of 35% range, as part of overall revenue. So a pretty steep ramp. But again, we have high confidence in our ability to generate that performance.
As far as ACO, we really are in the early innings. I mean, obviously in the -- we're only in month seven -- month eight of the overall deployment of ACO. Clearly the first quarter was just predominantly in the U.S. Over the summer months, we've added a few countries and we've just announced that we're going to be adding five additional countries, and they will be on board by the end of December. So we have 12 countries now that we are now out -- and rolling out ACO and we have expectations obviously as we move into the calendar year '21, that we'll continue to build on that.
We are excited to say the least about where we are, with the performance and acceptance of ACO, not only from our partner community, but from enterprise customers as well. And obviously, we are putting, if you will, a significant amount of investment into our ACO infrastructure, in our go to market organizations, in our support organizations, if you will, like customer success, and inside sales. And more importantly, as we continue to roll this out in each of the countries around the world. And as Kieran pointed out, we're going to at least invest at least one point of our EBITDA performance back in, like we did this year. So back in the go to market functions, as well as continuing, in fact, grow our investment in R&D, as we go through 2021, in order for us to execute on the plan that Kieran just laid out.
So I would say we're really excited. I think we're right on where we thought we would be with ACO at this particular time. Obviously, doubling the number of customers in one quarter is significant. As we look at our backlog, as we look at how well we're integrating organizationally with Ring, I think has actually been a really pleasant surprise for lack of a better term, with how the organizations are gelling and how we're collectively going to market. And, you know, we're as I said, it's -- we really only have a handful of countries that have any more than about three months of go-to-market time under their belt, but we have high expectations in FY '21 and as we look at, you know, our funnel and our pipeline, I would suggest that we're pretty comfortable with what we're seeing on the horizon for our ACO market acceptance.
Raimo Lenschow -- Barclays -- Analyst
Perfect, thank you. And then the follow-up for Kieran is, if I think about profitability obviously we are living lower travel cost etc., and I get that in your guidance. But in what respect has these kind of crisis reshape, how you think about kind of field spending, etc., like, you know it's unlikely we going back to the old normal that's going to be likely a new normal like how much your guidance stood like a new normal versus an old normal. Thank you.
Michael McCarthy -- Vice President, Investor Relations
Sure. Yeah, I think Raimo, as Jim pointed out, there is a couple of things going on. A couple of dynamics going on. One is the dynamic, we will return to some level of new normal activity. And I think you're 100% right. It will probably not be at the same levels of T&E, travel and entertainment, as well as even facility spending, we've been able to do some rightsizing, as we go through time.
On the flip side of it is, I think our early entree here now with ACO and our CCaaS offerings, recognize that we need to continue to build out our go-to-market infrastructure especially in support of our channel partners as well. So I think what you're seeing is a kind of a shift of the emphasis and spending into more of the bulwark behind you know playing out that full ecosystem of go-to-market. And that's what we've contemplated in our guidance for fiscal 2021.
Raimo Lenschow -- Barclays -- Analyst
Okay, makes sense. Thank you.
Michael McCarthy -- Vice President, Investor Relations
Thanks, Raimo.
Operator
Our next question is from Meta Marshall with Morgan Stanley. Please proceed.
Meta Marshall -- Morgan Stanley -- Analyst
Great, thanks. I wanted to dive into the contact center a little bit. Maybe first question, you noted some improvements in your press release on additional feature sets. But if there is any other critical milestone, development milestones coming up. I see you would hoped to have a lot of that product finished by the end of the year. And then maybe second, this initiatives to push that customer set to kind of the subscription product and where you think contact center, as a percentage of revenue can go from the 40% you've laid-out from fiscal 2020. Thanks.
Jim Chirico -- President and Chief Executive Officer
Yeah, hi, Meta, this is Jim, I'll address it first. So yeah, on the contact center, we're obviously we announced the product roughly about six months ago. We're actually quite pleased on our progress to-date. Today, we're predominantly more around sort of a digital solution with our contact center. We have follow-on releases as early as in the next, I would say two months or so, where we'll be moving outside of the US and Canada. So we'll moving to roughly about, I'd say 30 countries, plus or minus associated with that.
We have enhanced obviously features and content that will be building into the product in very, very short order around omni-channel, Bring Your Own, carrying a number of other significant features in the marketplace. We have the teams deployed, were ramping up, obviously our go-to-market functions in order to go execute and sell that, with not only a partner community, but as well as our service provider community and our direct workforce.
One of the reasons why we brought Stephen Spears on to the Company back in September, who is a proven cloud-leader and his previous job then we're already making and enhancing, I should say are all our go-to-market functions to provide the capabilities needed, as well as the systems to execute on that. So we're not, -- we think we're in very good shape in. What I'll do is, I'll turn it over to Anthony, who is here with me to give you maybe a little bit more insights into sort of where we are in the progression.
Anthony Bartolo -- Executive Vice President and Chief Product Officer
Sure. Thanks, Jim, and Meta, good question. So we've introduced -- we're continuing with the milestones that we've laid out on previous calls. We've introduced digital channels into the beta that Jim had mentioned. We are expanding into EU by the UK and Ireland, followed by Mexico -- and you'll see those coming in, in January. And we've already seen our funnel doubled over this last quarter that we're reporting on. So we're seeing some good progress there.
Meta Marshall -- Morgan Stanley -- Analyst
And I just. -- Yeah, It is in terms of kind of percentage of revenue, our initiatives to push the customers to those new products.
Jim Chirico -- President and Chief Executive Officer
Kieran. So I would tell you we are seeing obviously with subscription with significant uptake, as we pointed out. A key component of that is obviously with the contact centers and really deploying our subscription offer out there, it's been accepted for beyond even our wireless expectation. Our contracts are in the range of three to five years. So it's a nice entree into fortifying our relationship with our customers. But more importantly, providing them an easy avenue to upgraded technology an entree into cloud.
We are also seeing, as we now have a year under our belt with subscription, and number of those customers coming back, as you would expect and asking for in this -- at this time, private cloud solutions to take sort of subscription to the next level and really moving to an overall private cloud solution, again which we're excited about with the opportunities in front of us.
So we're seeing nice growth in 2020 in Contact Center. So really off the heels of subscription and it's actually executing to our plan on, on a entree, if you will to the cloud. So Kieran, I don't know if you want to add anymore to that or not.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
No, I think, you guys covered. I mean obviously just as you said, with more of the subscription that we've seen to-date, really being contact centers driven. We would expect that the 40% would continue growing. Well, I don't have a real formal number out there. But we certainly think longer-term there could be more than half the revenue of the Company.
Meta Marshall -- Morgan Stanley -- Analyst
Great, thanks.
Operator
Our next question comes from Samik Chatterjee with JPMorgan. Please proceed.
Samik Chatterjee -- JPMorgan -- Analyst
Hi, good morning. Thanks for taking my question. I had a couple, and if I can just start with asking to get your thoughts on the regional variance that we saw in the momentum of revenues North America did better. And I think the other regions were a bit more kind of flattish of quarter-on-quarter. Outside of the government spending, are you seeing any impact or any variances in terms of customer conversion or wins between the regions either because of the macro or where your products kind of the roadmap or launch expansion is at this point. And I have a follow-up.
Jim Chirico -- President and Chief Executive Officer
Yeah. Kieran, you want to take that one and I can add a little bit more at the end.
Anthony Bartolo -- Executive Vice President and Chief Product Officer
So, hi, Samik. Yeah, so first of all, I think the US government absolutely did very well. But I would say, we across all the industry verticals in the US, we did very well. In fact, even in some of the industry verticals that we were concerned about who are most heavily hit by the COVID pandemic, we behave better in those industries as well.
I think, the issues that we've seen internationally is really that the shut-downs, have had a bigger effect in their ability, and ability to conduct business, a lot of the business is very personal in these jurisdictions. And I think that's why they've struggled a little bit more than what the US has. We do see now with the international starting to adopt the migration to subscription quicker. We'd expect them to start to catch up as the year goes on. But across the US, I'd say, it was strong across all of our industry verticals and international, really more heavily impacted by COVID.
Samik Chatterjee -- JPMorgan -- Analyst
So maybe -- I'll just ask my follow-up then, which was also for Kieran here. On Kieran, you're guiding to about a $300 million increase in CAPs revenue and based on your guidance for total revenue growth being kind of 0 to 1 that would imply about like a $250 million to $300 million decline in the remainder of the business.
So I just wanted to see if you can give me kind of the broad buckets there of what are the primary areas that are driving that decline of $250 million to $300 million. I understand the move with subscription, but don't think that drive some of this decline. So that would be helpful if you can bucket that for me.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Sure. But I think overall, we have been very quick to acknowledge that, you just -- market trends from the traditional way of selling, selling product have shown that premise-based product is going to be declining, especially under a capex model by high-single digits to low-double digits, as we go through time and that's what we factored in.
We've, expect -- continue to see that through traditional business especially from a hardware perspective will continue to decline very consistent with the market trends. I mean, that's really the massive churn that you're going to see in our business as we go through time, a very significant part of our business is still premise-based in terms of the -- a lot of the maintenance that's out there and that all has to work its way through.
So we expect that portion of the business to continue to face headwinds, as more of the business starts to shift to subscription in cloud and we'll start to see that more than offset it, obviously, with our growth projections for the full year and longer term. But just in the current period of time, you know, what really is coming from our traditional product -- premise-based product business and the maintenance is associated with it. All right, thank you.
Operator
Our next question is from Asiya Merchant with Citigroup. Please proceed.
Asiya Merchant -- Citigroup -- Analyst
Great, thank you for taking my questions and congratulations on a strong quarter. Kieran one quick question, as you kind of look forward, you gave us some great metrics on how to think about the transition from fiscal 2021 to 2023. And just want to kind of understand as we look at your long-term model, as you get to those cash flow metrics. What are some puts and takes that we should think about from the margin -- EBITDA margin perspective.
And as you look at fiscal 2021 as well, again, if you can walk us through some of the puts and takes to your guide if it, what could drive it coming to the lower end of your guide versus higher-end, some things to keep-out -- to keep a look at. Thank you.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Sure, so I mean. Firstly, I would be naive, if we didn't acknowledge that the COVID pandemic is still out there. And what we feel, we've got a pretty good insight into our customers, from a funnel perspective, as Jim pointed out, and we think we've got -- good control of the business. And quite frankly, we've seen some of our guys reporting in internationally, especially in some of our European countries that the businesses are shut-down almost entirely.
And that's always a concern that you have to acknowledge. So that's the one thing just tactically, that we would think about. Over the longer term. I mean, we really do see more of the business migrating to subscription as I pointed out in my prepared remarks. We expect that more of that subscription or our subscription bundles are going to be delivered more as a service. So more cloud content, which means we'll be taking more and more that ratably. So what we should see an increase in bookings as reflected in our ARR metric that we're talking about. More of that revenue is going to come after over time.
We are doubling down as Jim pointed out on the investments that we made from a cloud perspective especially from the CCaaS perspective. And then we're following obviously a lot of money into our go-to-market. We've had a good opportunity over the last six months to eight months to really learn a lot about selling public cloud and understanding what it takes to fully support that end-to-end.
So those are the types of things that are factored into the next year from an EBITDA perspective and I think, we have that pretty well bracketed in terms of where we should be. I mean, I think, we've demonstrated time and time again we're pretty prudent in how we manage our cost of expense and we should have that pretty tightly managed.
Longer-term, the opportunity to truly scale our cloud offerings is really going to give us the ability to expand, is going to give us the ability to expand our margins, will become more efficient from a cloud go-to-market perspective. And we think there is opportunity in our sales, go-to-market as well as we've always said. We think we'll continue to see some improvement in our product gross margins, as we start to move away from hardware.
Asiya Merchant -- Citigroup -- Analyst
Great, thank you.
Jim Chirico -- President and Chief Executive Officer
Thanks.
Operator
Our next question is from Rod Hall with Goldman Sachs. Please proceed.
Bala Reddy -- Goldman Sachs -- Analyst
Hi, thanks for taking my question. This is Bala Reddy on for Rod. I just want to double-click on the CCaaS momentum there. I wanted to see if there is, anything that you could do to help us understand the size of it, and how big it was. And then maybe talk about couple of the sustainability of that business too and I got follow-up.
Jim Chirico -- President and Chief Executive Officer
Yes, sure. Yeah, hi, this is Jim. I'll turn it over to Anthony to give you some perspectives into what we're doing on CCaaS and DPO [Phonetic]. I'll add a little bit at the end.
Anthony Bartolo -- Executive Vice President and Chief Product Officer
Sure. What we're seeing is that the take-up rate is quite interesting with our customer base. What we find is they're approaching us on the CCaaS pure cloud public part of our business. And as it starts to rollout in multiple countries, we started to see that funnel build. I mentioned a little bit earlier that it's double just within quarter alone.
In terms of the sizing that's going to depend on how quickly we get the rollout in each of those separate countries. And if we see that that customer, doesn't sort of roll immediately into a public cloud solution, lot of the times,they start to see the breadth of the portfolio and move into our private cloud solutions or our hybrid type of solution. So you may see, and we do see a distribution of the customer coming into our store front, looking for a public-cloud CCaaS solution, but end up leaving the store, procuring a hybrid or a private cloud solution or sometimes enhancing their own premise through subscription.
So that's what we're seeing. So you're seeing some of those numbers spread across that particular portfolio because we have that particular breadth.
Jim Chirico -- President and Chief Executive Officer
Thanks, Anthony.
Operator
Our next question is from Catherine Trebnick with Colliers. Please proceed.
Catherine Trebnick -- Colliers -- Analyst
Congratulations on the strong quarter. My question has to do with the change you're seeing in sales with the pandemic, you're seeing more digital marketing, even the bars looking to switch more to a digital marketing, same mark, lock fewer face to face meetings that you do noted even happening now in Europe.
So what initiatives are you putting together for this change and I think, my take, I think it will be the new normal. And that -- is that affecting the size of your sales force and are you shifting people may be to do more insight sales etc. Could you just kind of go through that for me. Thank you.
Jim Chirico -- President and Chief Executive Officer
Yes, sure, this is Jim. So it's a great question. And obviously one of the reasons why we brought Simon Harrison on -- and joined us back in January, as we sort of refocus and double down on our overall marketing efforts here within the company. And Simon and team have been doing a great job especially as you point out in the world of digital. And I'll ask Stephen Spears here with us to add a little bit more color to that. But as far as our overall workforce and what are we shifting. We are under a bit of a transformation within our go-to-market efforts. We are obviously adding to not only our inside sales teams globally, but also customer success teams, as well as we deploy more of our cloud solutions out into the marketplace.
And secondly, we're adding a number of what I'll call, specialist and really generating cloud, especially with our larger enterprise customers. And in fact, we've added a number of folks into the organization that have the experience to work with partners, as not only we're transitioning our current bars from hardware on-prem type sales. But also adding a number of new partners that are solely have their expertise and delivering cloud solutions to the marketplace. So there's been a fair amount of transformation under way. I think, you'll see a bit more here in the company. So that we're in a position to leverage and satisfy our customers demands with our overall cloud solution. So it's actually pretty exciting and even there, the current Avaya team is actually very excited about an opportunity to drive and sell and actually go to the customers with the solutions that they require. But a little bit more insight into the actual, what we're doing from an overall marketing perspective, Stephen, I don't know, you want to add anything on it.
Stephen Spears -- Executive Vice President and Chief Revenue Officer
Well, thank you. Catherine, for the question. I do believe that we're seeing a tremendous shift and a lot of momentum, as it relates to reaching to our customers and partners in digital methods. You can see that we were able to execute very strongly, we gave away a number of free trial licenses at the beginning of COVID that turns into really a windfall of net new business in the quarter. And I think, as we continue to evolve our offerings, we will continue to reach into those digital channels and really provide a lot more frictionless commerce opportunities for our customers to leverage during these unprecedented times.
As Jim alluded to, you can look to a number of changes that will continue to evolve within our sales methodology. But really that key focus on customer success and now as we transition these customers in the subscription, you'll see a renewed focus from Avaya on that customer success component.
Bala Reddy -- Goldman Sachs -- Analyst
All right, thank you.
Operator
Our next question is from Michael Latimore with Northland Capital Markets. Please proceed.
Michael Latimore -- Northland Capital Markets -- Analyst
Great. Yeah, congratulations on the strong results this year. In terms of the subscription bookings, I think, you said $400 million in fiscal 2020 year. What, how much of that $400 million are you likely to recognize in fiscal 2021.
Jim Chirico -- President and Chief Executive Officer
Kieran you want to take this one.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Sure. So, Mike as we've laid out illustratively we take anywhere from between 50% and 60% of the premise-based a point in time, given the -- pardon me, the subscription given the premise-based content within it. So I think, the illustration that we put out there that I've got $400 million -- you'll probably get somewhere on the magnitude of about 25% more per quarter, pardon me, per year in the following years. And then you had opportunity obviously when you renew it again to renew the point in time portion of it, again assuming that it doesn't change -- this bundle doesn't change in year four.
Michael Latimore -- Northland Capital Markets -- Analyst
Okay, got it. And then it sounds like you're having a lot of success in the contact center segment, I guess is there any way to highlight or describe what percent of some of your top contact center customers, whether it's top-line, your 50 or something that are on subscription already.
Jim Chirico -- President and Chief Executive Officer
Kieran, you want to.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Yeah. So honestly, I don't have it at the tip of my fingers right now, we did move some of our largest BPOs back in third quarter, in second and third quarter. So I know, that very clearly two of our largest contact center customers were moved.
We've also had a couple of big banks, I tell you what maybe -- give me a chance to come back to you guys on that one. I mean, we've been trying to manage it from a migration perspective, given when the natural renewal cycle comes up. But we have moved like I say, a couple of our bigger banks and a couple of our larger BPOs.
Jim Chirico -- President and Chief Executive Officer
Yeah, I think, Kieran -- I think, to Meta point is that we had a very early stages of that transition on the contact center. So very early innings. The other thing...
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Mike, the other thing, we're starting to see now in the last quarter is the fact that we've won a number of new customers with our subscription offer. So as originally designed obviously to go after our installed base and enhance our customer base that was predominantly on our maintenance contract and then provided the accessibility to new technology and drive, a few other opex model.
But solution has been so successful. We're starting to see a number of greenfield new customers sign on to subscription and we expect that will continue as well. So, again, another opportunity for us as we move into 2021.
Michael Latimore -- Northland Capital Markets -- Analyst
Great and then just last on professional services, how they've been doing lately, and I guess do you recognize those kind of it -- point in time as well or that get built into a ratable recognitions.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
This is Kieran. Services is all ties into 606 accounting to percentage of completion. So as you deliver, unless there is very specific milestones and acceptance criteria for the customers. I know, it tends to be just based upon deliverables.
Jim Chirico -- President and Chief Executive Officer
[Speech Overlap]. Yeah. Our APS revenue is basically flat from FY'19 to FY 2020, which is one could expect. Actually, I think, that's actually a very good performance, especially with COVID hitting a number of our customers and more importantly the sort of the large enterprise for people who are not at work. So obviously they do a lot of work virtually, but still APS is still sort of a person, sort of human interaction with the customer base.
So the fact that we were flat year-on-year, I think is actually really, really great performance and bodes-well for us as we go into FY 2021. So we're certainly pleased with our professional services revenue in the organization.
Michael Latimore -- Northland Capital Markets -- Analyst
Yeah. Yes, thank you.
Operator
And our final question is from Hamid Khorsand with BWS Financial. Please proceed.
Hamid Khorsand -- BWS Financial -- Analyst
Hi, good morning. I just wanted to see, is there a difference in economics between your Avaya Cloud Office and OneCloud, is there a particular product that you were looking forward to push this year versus the prior year.
Jim Chirico -- President and Chief Executive Officer
I'll start-off with that and then Kieran get into the specifics. We don't necessarily push any product over any other product. We have a very robust portfolio, which is great. And in fact, more than most of our competitors because we provide the opportunity to public, private and or hybrid. So when we sit down with our customers, we listen to our customers, we obviously have an opportunity and present the different optionality for what their needs are.
So we don't -- if you will, portray one versus another, we are a customer-led organization and it's great that we have the portfolio on offerings, really to tackle any segment of the industry we participate in. As far as the overall -- from a financial perspective, I don't know, Kieran what color you can add to that or not.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Sure. I mean, I think as we've laid out in the past, obviously the ACO offering because we're not hosting it is actually mirrors in many ways, it's sort of a premise-based license so high, relatively high gross margins and the like. And then, obviously you're ramping your own cloud, but I would think over time when we take into account, the full go-to-market cost, and then all the rest of it, they're all fairly consistent in terms of the bottom-line profitability.
Hamid Khorsand -- BWS Financial -- Analyst
Okay, thank you.
Anthony Bartolo -- Executive Vice President and Chief Product Officer
Yeah. Okay.
Operator
I would now like to turn the conference back over to Michael for closing remarks.
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Thanks for joining us everyone this morning. I appreciate your time. We look forward to speaking with you over the days and weeks ahead. We should be reporting the December quarter, early in February and we'll get noted that out as we get closer to that date. Thanks very much for your time and enjoy a good holiday season and take care.
Duration: 42 minutes
Call participants:
Michael McCarthy -- Vice President, Investor Relations
Jim Chirico -- President and Chief Executive Officer
Kieran McGrath -- Executive Vice President and Chief Financial Officer
Anthony Bartolo -- Executive Vice President and Chief Product Officer
Stephen Spears -- Executive Vice President and Chief Revenue Officer
Lance Vitanza -- Cowen and Company -- Analyst
Raimo Lenschow -- Barclays -- Analyst
Meta Marshall -- Morgan Stanley -- Analyst
Samik Chatterjee -- JPMorgan -- Analyst
Asiya Merchant -- Citigroup -- Analyst
Bala Reddy -- Goldman Sachs -- Analyst
Catherine Trebnick -- Colliers -- Analyst
Michael Latimore -- Northland Capital Markets -- Analyst
Hamid Khorsand -- BWS Financial -- Analyst
