Northern Trust Corp (NTRS) Q3 2021 Earnings Call Transcript

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Northern Trust Corp (NTRS 0.05%)
Q3 2021 Earnings Call
Oct 20, 2021, 10:00 a.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Good day, everyone. Welcome to the Northern Trust's Third Quarter 2021 Earnings Call. [Operator Instructions]

At this time, I will turn the call over to Mr. Mark Bette. Please go ahead, sir.

Mark Bette -- Senior Vice President, Director of Investor Relations

Thank you, Alan. Good morning, everyone, and welcome to Northern Trust Corporation's third quarter 2021 earnings conference call. Joining me on our call this morning are Mike O'Grady, our Chairman and CEO; and Jason Tyler, our Chief Financial Officer. Our third quarter earnings press release and financial trends report are both available on our website at northerntrust.com. Also on our website, you will find our quarterly earnings review presentation, which we will use to guide today's conference call. This October 20th call is being webcast live on northerntrust.com. The only authorized rebroadcast of this call is the replay that will be available on our website through November 17th. Northern Trust disclaims any continuing accuracy of the information provided in this call after today.

Now for our Safe Harbor statement. What we say during today's conference call may include forward-looking statements, which are Northern Trust's current estimates and expectations of future events or future results. Actual results, of course, could differ materially from those expressed or implied by these statements, because the realization of those results is subject to many risks and uncertainties that are difficult to predict. I urge you to read our 2020 Annual Report on Form 10-K and other reports filed with the Securities and Exchange Commission for detailed information about factors that could affect actual results.

During today's question-and-answer session, please limit your initial query to one question and one related follow-up. This will allow us to move through the queue and enable as many people as possible the opportunity to ask questions as time permits.

Thank you again for joining us today. Let me turn the call over to Mike O'Grady.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Thank you, Mark. Let me join and welcoming you to our third quarter 2021 earnings call. During the third quarter, we continued to have success executing on our growth strategies across each of our businesses. In our Wealth Management business, we've driven strong growth across each of our regions and our Global Family Offices business. We continued to see improved levels of engagement in new business activities with both existing and new clients.

During the quarter, we've also invested and strengthened our depth of expertise. There is no question that labor markets are tight and competition for talent is fierce, but even amid this environment, we are very pleased with the additions to our team across the country.

Within Asset Management, we continue to see momentum in our quant active FlexShares' ETF and ESG strategies. We launched six new climate-themed ETFs, which incorporate our new ESG Vector Score. Two of the launch funds were in Europe, marking our second launch of FlexShares offerings in Europe. We've also continued to have growth in our liquidity products and our money funds surpassed $300 billion in assets under management during the quarter for the first time. Additionally, our Asset Management business was recognized by Investment News as the 2021 Excellence in Diversity, Equity and Inclusion award winner for the third consecutive year.

Our Asset Servicing business continued to see growth that is well-diversified across regions, products and client segments. We remain focused on driving profitable growth, while investing and expanding our asset servicing solutions. The current environment has continued to pressure margins earned by investment managers and as they rethink their operating models and whether to move to outsourced solutions, our whole office approach has put us in a position to help them achieve their goals. We're also positioned well to benefit from the trends of asset owners managing more assets in-house, as the flexibility of our model and ability to combine capabilities for these clients has been an area of strength.

Our growth strategies within each of our businesses resulted in 11% year-over-year growth for our trust fees and 10% growth in our revenue. Our expenses also increased year-over-year, albeit at a lower rate, as we continue to invest in technology and our staff, including higher levels of compensation as we build a diverse engaged workforce with skills for the future. Taken together, this resulted in both positive fee operating leverage as well as positive total operating leverage.

To close, I also wanted to express my sincere and immense appreciation for our employees around the world, whose commitment, expertise, and professionalism in serving our clients, communities and one another continues to be truly extraordinary.

Now, let me turn the call to Jason to review our financial results in greater detail for the quarter.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Thank you, Mike. Let me join Mark and Mike in welcoming you to our third quarter 2021 earnings call. Let's dive into the financial results of the quarter, starting on page two. This morning, we reported third quarter net income of $395.7 million. Earnings per share were $1.80 and our return on average common equity was 13.7%, which matches our performance from the prior two quarters. You can see some historical market data on the bottom of page two. Recall that a significant portion of our trust fees are based on quarter lag or month lag asset levels. And both the S&P 500 and EAFE Local had favorable sequential performance based on those calculations. As shown on this page, average 1-month and 3-month LIBOR rates were modestly lower during the quarter.

Let's move to page three and review the financial highlights of the third quarter. Year-over-year revenue was up 10% and expenses increased 3%. Net income was up 34%. In the sequential comparison, revenue was up 4% and expenses were up 1%, while net income was up 7%. The provision for credit losses reflected a release of $13 million in reserves in the current quarter compared to a release of $27 million in the prior quarter.

Return on average common equity was 13.7% for the quarter, up from 10.5% a year ago and consistent with the prior quarter. Assets under custody and administration and assets under custody were both up 21% compared to the prior year and flat on a sequential basis. Assets under management were $1.5 trillion and were up 17% from a year ago and also flat on a sequential basis.

Let's look at the results in greater detail, starting with revenue on page four. Trust, investment and other services fees, representing the largest component of our revenue, totaled $1.1 billion and were up 11% from last year and up 3% sequentially. Foreign exchange trading income was $66 million in the quarter, up 8% year-over-year and down 6% sequentially. The year-over-year growth was driven by higher volumes, while the sequential decline was due to lower volumes and lower volatility. The remaining components of non-interest income totaled $110 million in the quarter, up 21% from one year ago and up 11% sequentially. Within this, securities commissions and trading income was up 40% from the prior year and up 10% sequentially. Higher levels of interest rate swap activity benefited both the year-over-year and sequential results, while higher core brokerage revenue also benefited the performance versus last year.

Other operating income totaled $62 million and was up 17% from one year ago and up 15% sequentially. The increase compared to a year ago was driven by distributions from certain investments in community development projects, as well as higher banking and credit-related fees partially offset by lower miscellaneous income. The sequential increase was primarily driven by lower expenses related to Visa swap agreements and the higher income from investments in community development projects. Net interest income, which I'll discuss in more detail later, was $357 million and was up 6% from one year ago and up 4% sequentially.

Let's look at the components of our trust and investment fees on page five. For our Corporate & Institutional Services business, fees totaled $630 million and were up 8% year-over-year and up 3% sequentially. Custody and fund administration fees are $460 million and up 17% year-over-year and up 1% sequentially. Both the year-over-year and sequential increases were driven by favorable markets and new business. Unfavorable currency translation and lower transaction volumes also impacted the sequential comparison.

Assets under custody and administration for C&IS clients were $14.8 trillion at quarter end, up 21% year-over-year and flat sequentially. The year-over-year growth was primarily driven by favorable markets and new business. The sequential performance was driven by new business and favorable markets offset by unfavorable currency translation.

Investment management fees in C&IS of $114 million were down 17% year-over-year and up 13% sequentially. The year-over-year performance was driven by higher money market fund fee waivers, partially offset by favorable markets and new business. The sequential performance was driven by new business and favorable markets. Fee waivers in C&IS totaled $49.9 million in the third quarter, essentially unchanged from the prior quarter, but up compared to $0.9 million in the prior year.

Assets under management for C&IS clients were $1.2 trillion, up 17% year-over-year and down 1% sequentially. The growth from the prior year was driven by favorable markets and client flows. The sequential decline was driven by modest unfavorable impact from markets in currency, partially offset by positive net flows.

Securities lending fees were $20 million, up 2% year-over-year and up 3% sequentially. Average collateral levels were up 22% year-over-year and up 3% sequentially.

Moving to our Wealth Management business, trust, investment and other servicing fees were $481 million and were up 15% compared to the prior year and up 4% from the prior quarter. Fee waivers in Wealth Management totaled $26.7 million in the current quarter compared to $29.2 million in the prior quarter. And $4.4 million in the prior year.

Across the regions in Global Family Office, the year-over-year growth was driven by favorable markets and new business, partially offset by higher fee waivers. For the sequential performance, the growth within the regions was mainly due to favorable markets, as well as slightly lower fee waivers. Within Global Family Office, the sequential growth was primarily due to new business, favorable markets and lower fee waivers. Assets under management for Wealth Management clients were $373 billion at quarter end, up 17% year-over-year and essentially flat on a sequential basis. The year-over-year growth was driven by favorable markets and client flows, while the sequential performance primarily reflected client flows, mainly offset by unfavorable markets.

Moving to page six, net interest income was $357 million in the quarter and was up 6% from the prior year. Earning assets averaged $144 billion in the quarter, up 11% versus the prior year. Average deposits were $130 billion and were up 15% versus the prior year, while loan balances averaged $38 billion and were up 16% compared to the prior year.

The net interest margin was 0.98% in the quarter and was down 5 basis points from a year ago. The net interest margin decreased primarily due to lower average interest rates, partially offset by the benefits of balance sheet volume and mix. On a sequential quarter basis, net interest income grew 4%. Average earning assets and average deposits increased 1% on a sequential basis, while average loan balances were up 6%. The net interest margin increased 1 basis point sequentially primarily due to changes in balance sheet volume and mix.

Turning to page seven. Expenses were $1.1 billion in the third quarter and were 3% higher than the prior year and up 1% from the prior quarter. This quarter's results included a $6.9 million pension settlement charge within the employee benefits expense category, while the prior quarter included a pension charge of $17.6 million. Also recall that last year's results included a $43.4 million charge relating to account services activity -- account servicing activities. Excluding these items, expenses were up 7% versus the prior year and up 2% sequentially.

Compensation expense totaled $496 million and was up 7% compared to the prior year and was up 2% sequentially. The year-over-year growth was primarily driven by higher cash-based incentive accruals, as well as higher salaries. The sequential increase was primarily due to higher cash-based incentive accruals. Excluding the previously mentioned pension settlement charges, employee benefits expense was down 3% from a year ago and down 6% sequentially.

Outside services expense was $211 million and was up 13% from a year ago and down 3% from the prior quarter. Revenue and business volume expenses accounted for approximately three-quarters of the year-over-year growth. The remaining year-over-year growth within the category included higher technical services, consulting and data processing related costs, reflecting investment in the business as well as the timing of engagements. The sequential decline was driven by lower technical services, legal services and third party advisor fees, partially offset by higher sub-custody related costs.

Equipment and software expense of $185 million was up 8% from one year ago and up 4% sequentially. Both the year-over-year and sequential increases reflected higher software support and amortization costs. Occupancy expense of $54 million was up 4% from a year ago and up 3% sequentially. Higher real estate taxes and building operation costs were the primary drivers of both increases. Excluding the prior year's charge, other operating expense of $81 million was down 3% from one year ago and up 20% percent sequentially. The year-over-year decline was driven by lower miscellaneous expenses and staff related costs, partially offset by higher business promotion spend. The sequential increase was impacted by higher costs associated with the Northern Trust-sponsored PGA golf tournament, partially offset by other miscellaneous expenses within the category.

Turning to page eight. Our capital ratios remain strong, with our common equity Tier 1 ratio of 11.9% under the standardized approach, down slightly from the prior quarter. Our Tier 1 leverage ratio was 7.1% in line with the prior quarter. During the quarter, we purchased 860,000 shares of common stock at a cost of $100 million. We also declared cash dividends of $0.70 per share, totaling $148 million to common stockholders.

The current environment continues to demonstrate the importance of a strong capital base and liquid balance sheet profile to support our clients' needs. And we continue to provide our clients with the exceptional service and solution expertise they have come to expect. Our competitive positioning across each of our businesses, Wealth Management, Asset Management and Asset Servicing, continues to resonate well in the marketplace and is generating organic growth across each business.

Thank you again for participating in Northern Trust third quarter earnings conference call today. Mike, Mark and I'd be happy to answer your question. Alan, will you please open the line?

Questions and Answers:

Operator

Certainly, sir. [Operator Instructions] And we will take our first question from Glenn Schorr with Evercore.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Good morning, Glenn.

Glenn Schorr -- Evercore ISI -- Analyst

Hi, thanks. Good morning. Thanks very much. Of course, first one is a question on custody and fund administration fees. Usually, we're beating you up and saying why didn't they grow as much as assets. At this time, you have 17% growth almost at pace with the 21% growth in assets. So I guess the underlying question is what's the nature of the new business that you're adding on? How is that average fee compared to the overall average? And if there's anything else you could add on in there, that'd be great, because it's interesting. Thanks.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Sure. Well, I'll start and if Mike wants to jump in. In looking at what's been added on, what was interesting to me is that it's a really good blend across geographies and across client channels. And so there has been good business that's been on-boarded in EMEA, APAC, but also in North America. And then you look at the client channels, whether it's our traditional Institutional Investor Group, IIG, or our Fund Services Group, there has been business that's been on-boarded across the board. Interestingly, we don't look that much at kind of the average fee per the assets coming on board. We look much more at what are we doing for those clients. And so I think what jumps more to me is how we've been able to continue to build in some of the other ancillary services that we were doing for clients. Things overall, like core brokerage, and you see FX down mostly because of the summer dynamic, but it's up nicely over year-over-year. Mike, anything to add?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

I would just add, Glenn, two points. One is that with some of the new business that came online during the quarter, it was, as Jason mentioned, in North America, it was in Fund Services and specifically Fund Administration, plus other services related to that. So think about those as kind of full service clients to your point where per dollar of assets is going to be higher. So good client wins on that front.

And then the second thing is that we also get growth through the, I'll say, success and growth of our clients. And we've seen that particularly in the alternative assets area, where they've had good flows and good appreciation and that has flowed through to some of the increase in fees that you've seen for us.

Glenn Schorr -- Evercore ISI -- Analyst

That makes a lot of sense. Maybe just a quick follow-up, now that you mentioned the alternative world, obviously it is a big push and ongoing momentum in the high net worth individuals increasing their allocations to alts. We've seen that at bunch of the big broker dealers, we've seen the alts getting success in distributing their products, the big Wealth Management platform. Can you just talk to us about where you're at in terms of that evolution? Thanks.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Strategically, we see that as -- it's been successful to your point, Glenn, but still as a big opportunity for us across the company, so meaning each of our businesses. And with each of those, I would say we are trying to provide more in the way of services around that. So within Asset Management, our 50 South business is completely focused on providing alternative solutions for our both Wealth Management clients, but also institutional clients. Certainly within Asset Servicing, I mentioned there a little bit alternative asset managers. As you know, we have a relatively meaningful business in hedge funds. With hedge funds, we're looking to expand that more to private capital, where again we have a strong client base, but looking to grow that faster.

And then also within Wealth Management, if you just look at the asset allocation of our Wealth Management clients, at this point, it would indicate that overall their allocation to alternative should be higher over time. And so how can we provide that. We have some solutions on our platform in addition to 50 South, where they can invest directly in alternative funds. But we believe that there is more we can do across the spectrum of clients that we have. Okay, thank you.

Glenn Schorr -- Evercore ISI -- Analyst

Thanks, Glenn.

Operator

Your next question will come from the line of Steven Chubak with Wolfe Research.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Good morning, Steve.

Steven Chubak -- Wolfe Research -- Analyst

Hi, good morning. So just wanted to start off with a question on organic growth and maybe specific to the Wealth Management segment, some of your peers have been citing that flow rates have been running hot, expecting some moderation or normalization in the coming quarters. And I was hoping you could speak to where organic growth within the Wealth segment is running today? And what do you believe is a sustainable flow rate for that business longer term?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Well, the -- I'd start with separating the regions from GFO. And in general, over the last several years, the GFO business, which obviously people who are less familiar than you are, Steve, that serves the very upper end of our market clients with dedicated family offices. And we think that, that matches our brand particularly well and we've seen strong growth there on a consistent basis. And so, within the Wealth segment, that's where we've seen higher levels. And then I think progressively the -- in general, the higher the client base in terms of assets, that's where we've done well. And so that's been a continued theme for us. And as we look year-over-year, there is -- we've always talked about the fact that Wealth will be the lower organic growth relative to C&IS through a cycle, but still positive. And that's what we've seen even if we look year-over-year.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

I would just add there is also a tremendous amount of activity right now, which is difficult to predict how that will continue. But when you think about family owned businesses and other liquidity events for business owners, that wealth creation where it goes from a business to being liquid wealth creates the opportunity for us to work with those clients in a different way. And so there has been a high level of activity on that front and we'll see what happens through the end of the year here, potential tax changes, things like that, that generally creates opportunity for us.

Steven Chubak -- Wolfe Research -- Analyst

Well, that's great. And then just for my follow-up on the NII outlook, now certainly encouraging to see the uptick in securities yields in the quarter. Just curious if the forward curve holds, have we reached a point where we've lapped reinvestment headwinds? And just bigger picture in terms of the NII outlook more broadly, given strong loan growth and improving rate backdrop, should we expect to now grow off the current NII base level?

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

So we're still -- we're not fully all the way through from an NII perspective. The whole balance sheet is, call it, 85% to 90% through. But obviously we're not quite all the way there yet from a securities perspective. We're getting close. We're still losing, I'd call it based on the reinvestment rates right now, about $1 million a quarter in reinvestment, but that's going to eventually taper off and it's not as big of an impact as it was a year ago obviously, just having a $1 million quarter drag. And so you're right in that from here, mostly the drivers are going to be based on what's happening in the business. And so you saw strong loan growth and other factors of where we're investing be the key drivers of the movement in NII. And the drag from reinvestment is definitely much, much lower than what it was before.

Steven Chubak -- Wolfe Research -- Analyst

That's great color. Thank you so much for taking my questions.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Sure. Thank you, Steve.

Operator

And your next question comes from the line of Brennan Hawken with UBS.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Hey, Brennan. If you're talking, you're on mute, Brennan.

Brennan Hawken -- UBS -- Analyst

Man, it's happened to me again. Sorry about that. I'd like to follow up on Steven's question. And his point I think is really fair. We've seen a pretty significant acceleration from a lot of the wealth management firms and it's happening broadly. It's happening in the mass affluent space. It's happening in the high net worth space. It doesn't seem like you guys have seen a similar magnitude of acceleration. But we're not sure, because we don't get the granular disclosure. So number one, could you maybe juxtapose -- do you juxtapose your growth versus some of those peers? And then maybe if the growth hasn't accelerated the way we've seen at some of the others, why do you think that is? Do you think it's because you were focused on ultra-high net worth? Do you think it has something to do with your approach in how you market to clients where face-to-face meetings are a lot more important? What do you think might be going on there? Thanks.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

I'll start, Mike?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

So, I'll start. And I think to your point, our business is different than what I would call the broad market for wealth managers. And as we've talked about many times, we're more focused upmarket, where some of that activity can be lumpier, if you will, where there are large transactions that either our clients are a part of or large wins where we're bringing on new clients with very meaningful wealth. And so I think in that sense, you are going to have different dynamics that happen there. Now we do internally track closely the flows in the revenues that are coming in from the different types of clients. And as much as there has been some variability in the proportion that's coming from the ultra-high net worth versus the high net worth, it's still relatively steady. So I would say to your point, we are participating in this very kind of broad base. Whether we're participating as much as any one of the other particular competitors, I can't speak to. But on the higher end, it has its own set of dynamics.

Brennan Hawken -- UBS -- Analyst

Okay, thanks for that. And Jason, you've recently flagged some upward expense pressure at an industry conference, which has been a big focus for investors. So understand that and it's probably too early to get much of a sense for magnitude on that front, but if it is possible to try to frame the magnitude, that would be helpful. Number one. And number two, even with that upward pressure, is the commitment and the focus still on generating fee revenue, operating leverage or organic operating leverage ex the fee waivers?

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Thanks. I don't want to ramble. Would it be helpful for me to just give a little bit of an overview expenses in general or do you want me just stay specifically on the -- on kind of what happened with technology, equipment and services, outside services?

Brennan Hawken -- UBS -- Analyst

No, it's much more about the outlook and thinking about next year versus what's happened here recently.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

So -- sounds good. So, we mentioned historically that we think about expenses in four categories, it's inflation, efficiencies, investments and growth. So just keep that framework in mind and I'll give some of the key themes that we're thinking about as we're thinking about 2022 expenses. So first, inflation is going to hit in a couple of areas. Mike talked earlier about the pressures we're feeling there. In comp, we're going to see higher growth levels. Every firm is talking about the challenges of retaining and attracting top talent or no different. So this will hit. It's affecting the salary base now, but it's going to continue to embed over time and we'll see a larger than historical adjustment in second quarter when our normal base pay adjustments actually hit. It also though -- it affects incentives and that's already hitting the income statement. We've got a -- there is a higher incentive accrual in third quarter of 2021 as we're addressing these issues.

And then secondly, as you talk -- you highlighted kind of the equipment, software and outside services lines, which I think are -- we should really talk about those in concert with one another, because there is some movement between those lines. And we want to -- we're going to continue investing and strengthening the technology foundation, given that we've got the digital transformation that's happening in Wealth Management and everything we want to do to maximize defenses against cyber threats. That means the equipment, software and outside services are going to -- they'll continue to be on a higher growth rate relative to the other expenses -- relative to the other expense categories. Now, just remember, about half of those lines are tied to business growth, but we're going to see the foundational element of those continue to be invested in.

The third theme I'd call out is call it a return to normal. And that's going to touch on occupancy and then travel, which hits in other operating expenses. We're going to be on the road more often. And that will hit that line item. And we're not going to likely get to pre-COVID levels, but -- by the end of next year, but that will be significantly higher.

And then the last theme is on efficiency actions. And we embedded efficiency and productivity targets into our plan every year. We made a big push on efficiency this year with the staff actions. We took out 100 roles mostly in North America and that drove the savings we talked about, of about $50 million. We're going to continue to push for opportunities across all the expense categories to find efficiencies. But those are the big four themes that have been on my mind is -- in our minds, not mine, all of our minds as we talk -- as we start to talk about 2022. So, hopefully, that's helpful in giving you a little bit of an outlook of how we're thinking about expenses.

Brennan Hawken -- UBS -- Analyst

It is helpful. Just the last piece, to remind you about is the fee operating leverage, like despite this pressure, is that still committed?

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Thank you so much for reminding me that. Because that -- it's -- that is -- it's super important. And I think a lot of people try and think about, are Northern's expenses going to be flat, up, it depends. We consider ourselves still a growth company. We want to drive revenue growth. And so that fourth element of the framework I gave in the beginning of those comments around growth, if we're growing expenses because of that, because we've got good revenue growth, that's fine, that's good. And so the key thing we look at when we put all that together, what does the operating leverage look like for the company.

Brennan Hawken -- UBS -- Analyst

Okay, thanks.

Operator

And next, we'll go to Mike Mayo with Wells Fargo Securities.

Mike Mayo -- Wells Fargo Securities -- Analyst

Hi. Yeah, this follows --

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Good morning, Mike.

Mike Mayo -- Wells Fargo Securities -- Analyst

Hey, good morning. This follows from the last question -- I'm not sure you answered that last question, maybe that was intentional, because you're going to wait. So do you think you'll have any operating leverage based on fees relative to expenses even with the higher comp, T&E and cyber? But the general question is where are you on the broader investing curve? I mean, headcount this year should probably grow only by about 1% and for the prior five years, it grew by about 5%. That's a dramatic reduction in the number of people that you're adding. So it looks like a lot more productivity. So the question is how much is that driven from technology and is sustainable and it should help drive positive operating leverage in the future? And how much is simply more productive employees might cost more in the future?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

So Mike, I'm going to start with that because you've highlighted, I think, a really important dynamic, which is we have seen this meaningful increase in productivity. That said, looking at the drivers of that, yes, some of it is from technology that has enabled us to automate activities and other initiatives that we've been executing on for some time period. That said, another driver is the tight market for talent, and so -- and just the remote working environment, it's changed the operating environment. And to your point or question on sustainability, my judgment would be that it's a little tight. It's too tight at this point. So we've continued to grow. As Jason has highlighted, some of that growth, yes, comes through the markets, but we've also added new clients, net new business for us. We've added people as a part of that. We've tried to do it very efficiently. But also it's -- it's been a heavy burden I would just say on the employees to be able to deliver that in a remote working environment. And so back to this broader question on what we're driving toward, it's profitable growth, which does mean growing fees, growing revenue faster than we're growing our expense base with that.

Now, in any quarter, in any year, it can ebb and flow a little bit, but that's the objective over time. And when we look at the profitability in this quarter, whether you want to look at the ROE, the pre-tax margin or the fees to expenses, they're all at pretty attractive levels. Could they be better particularly on the pre-tax margin if the rate environment changes, absolutely and we'd like to see that. But we think we're operating pretty efficiently today. Certainly look to do more, but we're in an unusual operating environment.

Mike Mayo -- Wells Fargo Securities -- Analyst

And then one related question, as far as the investments in your back office which you retold, as it relates to the cloud, I think you are more conservative with your plans to move more workload to the public cloud. And I'm just curious as to why the more conservatism on your part versus some other financial firms?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

So I would say we -- our cloud strategy is absolutely focused and tailored to our business, our client base. And so the pace or how it would be characterized, Mike, relative to somebody else could be viewed differently. I don't have a problem with that. We're looking at how does it fit with what we're doing. Given the nature of our client base and what we do for them, yes, we are highly sensitized to all the potential impacts and risk of a transition like that. And now with that said, we have been very focused, first, on the private cloud. And beyond the fact that, that's been a strategy that we've been executing on for years, in this past year, we completely upgraded the capabilities of the private cloud for us and have many, many of our applications and activities in the private cloud. As far as public cloud, we're taking a hybrid cloud approach to that. To your point, I would say being thoughtful about how we do it and we are still in the earlier stages of the actual transition of applications and activities into the public cloud. The strategy is there to continue to do that, but in a thoughtful secure, stable way for our business and for our clients.

Mike Mayo -- Wells Fargo Securities -- Analyst

Thank you.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Sure.

Operator

Next, we'll go to Gerard Cassidy with RBC.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Hi, Gerard.

Gerard Cassidy -- RBC Capital Markets -- Analyst

Good morning, Mike. Good morning, Jason. Hi. Jason, can you give us some color on you had real good loan growth this quarter sequentially, just what was driving the loan growth? And then also with the balance sheet, your average deposits you pointed out grew sequentially, but the period end numbers fell. So maybe if you could give us some color on that as well.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Sure. So let me start on loan growth. Two buckets. One is in the personal side and again in that bucket, those are extremely -- those can be extremely high net worth clients that want to use our balance sheet to sell for liquidity needs. And the reason I highlight that is because it can be very volatile and unpredictable, but roughly half of the sequential increase came from that general bucket. The second bucket is commercial which was about the other half. And that's more stable. And that's been in various areas, but we've talked about going to our existing clients and doing more of the existing loan types with them, but explaining term that we've got appetite to do more with them. And part of our business model, not just financial model, is to grow with our clients. And I think that's one of the things that's driven our loan growth as our clients have been -- they've been active and we've told them we're happy to participate with them more in those ways. And so that's hit on the commercial line. And so again, I think part of it is the base there has definitely risen, but part of it is more -- is -- some components that might be more volatile over time.

And then on deposit volumes, and as you know well, because I know you follow this closely, that can also just be volatile. And we've got -- our clients will -- they'll call us and ask to put not millions, but sometimes hundreds of millions or billions of dollars on the balance sheet. And so we don't -- we tend not to look at the deposit at the quarter end balances. I do look clubbing into the quarter and after the quarter how they trend and this quarter, what didn't look very different in terms of how balances trended coming in or out, so I didn't over-read the dynamic that you mentioned of the average versus quarter end.

Gerard Cassidy -- RBC Capital Markets -- Analyst

Very good. Thank you. And then you and your peers have had strong year-over-year growth in your fee revenues. You've talked about it already on this call. Can you pull out for us what percentage would you attribute the growth, in the custody fees and the wealth management fees that is, from market appreciation versus new business or additional flows from clients? Can you parse through that?

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Sure. So, I can split it. Let's just start, we give year-over-year, and if we think about the C&IS business, there is I'd say a good chunk has come from markets, call it, high -- mid to high single digit. And then there is also the organic or net new business and other dynamics would represent the rest and that adds up overall to kind of again mid to high single digits, but a little bit less, call it, 5%, 6%, 7%, 8%.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

And that's on total C&IS trust fees.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Yeah.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Right.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Yeah, yeah. And then on Wealth, I can do the same type of split for you and a little bit more weighted toward market there, which is -- that had an impact that's stronger, if we looked year-over-year, more like 15%, 20% type. And the organic piece, if I add it up, also strong, but more in the low single digit range on a percentage basis.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

And the waivers are certainly in that mix too.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Yeah.

Gerard Cassidy -- RBC Capital Markets -- Analyst

Got it. All right. Thank you.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Absolutely.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Thank you.

Operator

And your next question will come from the line of Betsy Graseck with Morgan Stanley.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Good morning, Betsy.

Betsy Graseck -- Morgan Stanley -- Analyst

Hi. Hi, good morning. I had a question just a bit more strategic to kick off on how you're thinking about the returns that you're going to be generating from the investments you're making today in the various sleeves and across the globe. I'm just wondering if we think about where we are today versus pre-COVID, has the return profile changed much for your incremental investment spend? Thanks.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Betsy, I wouldn't necessarily say that the return profile has changed. In many respects, what I think has been interesting through the crisis here is that although there was a pause in some of the execution of projects and programs around investments in the initial stages of the pandemic, it picked up pretty quickly thereafter. And instead of groups all being in one room working together on the digital project, they figured out how to do it by WebEx, Zoom or Teams. So in that sense, we've continued to make really good progress on investments such as -- just to give you an example, the digitalization of our Wealth Management business, where there is a number of components to that journey as we call it. And so that progress has been very good. And I'd say, in general, to your point on the timing or the profile for the returns on that should be similar to what we would have expected when we started it. The one thing I would say is just the characterization or the character, if you will, of investments in the different businesses. I talked earlier in the call about launching new funds in Asset Management, for example. So there is meaningful investment that goes into product development. And again throughout the last couple of years here, they've continued to put out new products and then it takes some time period for those to obviously build AUM, but then are very profitable over time. That profile is very different than Asset Servicing where a lot of the investment -- the return you're going to get is near term in the sense of bringing on a large client, there are some integration and transition costs with that. But then once that's up and running, essentially you're getting the return for that investment. And then finally just Wealth Management, I talked about some additions that we've made, not just in the last quarter, but could go back. And there you're hiring people and teams that are in different parts of the country. Again, it takes a little bit of the time for them to get on and get acclimated, but they're productive relatively quickly as well. So we look at all of those when we put together, both our longer-term strategic planning, but also the annual plan.

Betsy Graseck -- Morgan Stanley -- Analyst

Okay. And then just a little more nitty-gritty, wondering if there's any update on how you're thinking about the reinvesting the expenses that have been associated with the golf tournament. Is that going to flow through in other types of marketing or is that really gets thrown into the bigger bucket of opportunity set and we could see that migrate into other areas of investment, not specifically around that sleeve of client that you've been investing in with the golf tournament? Thanks.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Yeah, the way I would characterize it, Betsy, is the golf tournament was a great opportunity for us to build our brand, and particularly focused on a certain target market. And that was highly successful. Going forward, we'll continue to invest in the brand. So, yes, some of that investment will go into brand-building and marketing. However, there are also a portion of that, to your point, will be considered more broadly in the investments we're making, whether that's in people or technology or other areas to continue to grow the company.

Betsy Graseck -- Morgan Stanley -- Analyst

Okay, thanks.

Operator

Next, we'll go to Ken Usdin with Jefferies.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Hi, Ken.

Ken Usdin -- Jefferies -- Analyst

Hi. Good morning. Good morning. Just, Jason, wondering if you can give us an update on your thoughts around fee waivers from here. That looked it came down a little bit. Obviously, rates moved a touch, but not that much. Just any updated thoughts on where you expect those to sit and vis-a-vis waiting for bigger movements in rates going forward? Thanks.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Sure. A couple of thoughts. One, even though we saw a little creep this quarter purely relative to what we thought, it was actually -- if you think about it, it was driven more by volume. And we -- and Mike talked in his opening comments about the fact that money market mutual funds are over $300 billion. That's a record for us. And so -- and I think people sometimes forget that we're participating in the growth, but it also causes higher waivers. And so -- but what's more important is that the overall base of business that we have there is good. And so if you add that -- if you add up the waivers plus what we're earning, and so you think about the overall capacity that we have at the current volume level, it's something like $475 million to $500 million. And that's a strong capacity that we have there. Now, will volumes stay in as rates go up, probably -- maybe not. But it's nice that we've had good volume growth there. And the other thing to remember is it doesn't take a big lift in rates for the waivers to come down. And a lot of our AUM there is more institutional pricing, even our -- even on the Wealth side, even the waivers that are associated in the Wealth Management side, our big -- the nature of our client base means they price themselves more like institution. They have got the purchasing power to have more of an institutional approach. And so the fees aren't that high. And it doesn't take that much more yield to clear those hurdles and start to get back to that capacity level.

And then the other dynamic is run-rate wise, we're still -- as we sit today, we're still a little over $300 billion that held in over the quarter end. And the run rate on waivers is right at $75 million a quarter.

Ken Usdin -- Jefferies -- Analyst

Yeah. Okay, great. And then second question, just coming back to the operating leverage point, this year bit of like easy comp for market levels, right, driving the huge trust fee growth and then kind of a harder comp for costs off of last year's really low base. So this year, you've got this really wide gap, but an absolute revenue and absolute cost growth rate that are both above trend, so to speak. And so I think the reason why the questions keep coming up about cost growth is next year when presumably we don't get as much of that back-end lift from markets alone, what happens with the absolute growth of expenses relative to what might be a slower and naturally a slower overall revenue growth rate? So how much of this year's 5%, 6% growth rate was also influenced by just kind of easy comps from last year, so to speak, as it helps to think this about like absolute levels of expense growth next year?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Thanks. Yeah, just a perspective on that for you, Ken, is I think you're right. I mean, we did get a meaningful benefit from the market in the fee growth. And that helps that positive operating fee leverage, fee operating leverage. The other way that I think about it is what is the absolute level of expenses to fees. And so now, for this quarter, we're at about 102%. That is a much lower level than we've been. And that's evidence of this positive fee operating leverage over time. And so, at that tight level, to your point to then say in the next year, can you continue to drive that down at that same rate? That's why I say it kind of ebbs and flows, right. But we want to be in that range around that 100%, 105% somewhere in there to make sure that we are appropriately investing in the business, etc., but also growing. We don't want to squeeze that so much that it impinges on our ability to serve our clients into growth.

Ken Usdin -- Jefferies -- Analyst

Yeah, good perspective on reminding about that expense to trust fees. Thanks.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Yep.

Operator

Next, we'll go to Jim Mitchell with Seaport Research.

James Mitchell -- Seaport Global Securities LLC -- Analyst

Hey, good morning.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Hi, Jim.

James Mitchell -- Seaport Global Securities LLC -- Analyst

Hey, just maybe on the balance sheet, if I look over the last few quarters, securities, average security levels have been declining while cash levels have been growing. Is this you positioning for higher rates or is this -- is there something else driving that?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Something else driving that. And there is a hard line that people see externally between cash and securities. But there are so many different security types that are actually within the cash and within the securities. And on the cusp of cash and securities are some areas where we've strategically gone back and forth into and out of, and that's frankly where the change in classification that you see has been driven. And so there could be securities that are -- that have a risk return profile that are very similar to one another, one of which would be classified as cash and one would be classified as securities. And that's strategically where we'll make some of the kind of portfolio decisions of where we want to be playing based on what we're seeing in the marketplace and how we think about the risk return characteristics. And just in a sentence, that's what's been driving that, the distinction that you see based on the external reporting classification.

James Mitchell -- Seaport Global Securities LLC -- Analyst

Okay. But can you maybe speak to whether you, A, believe asset sensitivity increased quarter-over-quarter and how much of that central bank cash do you think is available to invest when you feel the time is right?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Yeah, so plenty of availability from a non-HQLA perspective. And we -- from our perspective, we're not constrained by that. We feel -- we've got plenty of liquidity, plenty of buffers to be able to react, if we see more opportunities in the marketplace. And we've just -- we've been running the portfolio based on consistent risk return characteristics and where we want to be from a liquidity perspective, but certainly no constraints and plenty of dry powder, whether it's from a regulatory perspective or even our own view of what we want to do from more of an economic liquidity perspective for us to be able to put more to work if we see the opportunity to do so.

James Mitchell -- Seaport Global Securities LLC -- Analyst

Okay. And the asset sensitivity question?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Yeah, we've actually stepped out a little bit. One way to get at that, just to give you more of a quantitative, we've stepped out to about 2.7 in duration. And so -- and there are other ways we can -- say it again.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Securities.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Portfolio, securities portfolio. Thank you. That's not the overall balance sheet, but the securities portfolio. But it gives you a sense of how we've managed. And that's from 2.6 last quarter. And there are other things we can do even within that to provide more flexibility if we see opportunities coming on the yield curve. But haven't done -- we haven't done much strategically there to change asset sensitivity.

James Mitchell -- Seaport Global Securities LLC -- Analyst

Okay. That's all helpful. Thank you.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

You bet.

Operator

All right. Next, we'll go to Brian Bedell with Deutsche Bank. Great.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Hey, Brian.

Brian Bedell -- Deutsche Bank -- Analyst

Good morning, folks. Hey, good morning. Most of my questions have been asked and answered, but I do have two more. One, sorry if I missed this, but the growth in C&IS investment management up, linked quarter up 13% with money market waivers being flat. What was the main driver of that?

Mark Bette -- Senior Vice President, Director of Investor Relations

Hi, Brian. It's Mark. So you're looking at the sequential growth in C&IS investment management fees?

Brian Bedell -- Deutsche Bank -- Analyst

Yeah.

Mark Bette -- Senior Vice President, Director of Investor Relations

Just to make sure, yep. So, yeah, it was a combination of both markets and organic growth. And to Jason's point, we did have with the higher money fund levels, even though waivers go up, that does come with fees, with net new fees. And that would have been partly behind that, but if you were going to break it down, I'd say that the new business or organic growth, I would say, drove a little bit more than the market growth did on that sequential growth.

Brian Bedell -- Deutsche Bank -- Analyst

Okay. Okay, perfect. And that actually is a good dovetail into my second question, a little bit broader, but ESG Asset Management, I think last time I thought that you guys were $155 billion, correct me if I'm wrong on that, on Northern Trust ESG AUM. Maybe just the question I guess would be from the organic growth side of your investment management business and as you think of that coming, both from the institutional side and then especially on the Wealth Management side, how are you viewing that, first of all, as an importance to your Wealth Management clients to have this capability -- investment management capabilities, and I think, Mike, you mentioned the launch of six new products in the quarter, but then also the organic growth potential for Northern Trust Investment Management from developing those ESG capabilities, is that going to be a major driver going forward?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

So, Brian, I would say that, that is another major trend obviously that's in the marketplace, but also big driver for our strategy going forward. Yes, across the company, but as you've highlighted, particularly within Asset Management. And at that $155 billion in AUM now, the growth rate over the last five years, there has been about double of what the market growth rate has been for ESG best we can measure it there. And to your point, this hits across our client spectrum. So a lot of that, it started more outside the U.S., in EMEA, where we initially saw that the greatest growth with institutional clients. But now we're seeing it more through funds and in the U.S. and with both institutional clients, but also with our wealth clients. And we think we're still in the early days. We think that, that ESG or sustainability investing will be at a higher growth rate than the rest of the market overall.

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

And the $155 billion number is still ballpark good number in AUM.

Brian Bedell -- Deutsche Bank -- Analyst

And the plan is to develop even more product there or do you think you're fairly set where you are?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

No, definitely more product.

Brian Bedell -- Deutsche Bank -- Analyst

Yeah, yeah. That's good.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

A lot of it is leveraging this ESG Vector Score that was developed, which gives us a lot of capability to do more.

Brian Bedell -- Deutsche Bank -- Analyst

Great. Great, thanks for the color. Thank you.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Sure.

Operator

All right. Next question comes from the line of Rob Wildhack with Autonomous Research.

Rob Wildhack -- Autonomous Research -- Analyst

Good morning, guys. A question on capital allocation. You've been very transparent on the components of your overall capital allocation strategy, racy relevant to peers, paying dividends, supporting growth, etc. Any change in your outlook on any of those components that could impact the capital return trajectory going forward?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

The one I'd -- thanks for reminding the framework for everyone. But the key element there that has been a driver has been, we've been able to see the RWA growth because we've seen the loan growth coming. And that is a -- it's a big factor and how things get driven. And there are other things too, we could see from securities lending and other components of RWA. And at this point, we don't see the same type of RWA lift. Now that it's not to say that it can't happen. And if it does happen and if we see it, then we'll then look at the other factors and determine where we want to be from a CET1 perspective and other areas. But as we sit today, we don't see the type of organic growth coming in RWA. That's the one component of that overall mosaic I would highlight.

Rob Wildhack -- Autonomous Research -- Analyst

Got it. Thank you.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Sure.

Operator

All right. Next, we'll go to Alex Blostein with Goldman Sachs.

Alex Blostein -- Goldman Sachs -- Analyst

Hi, good morning. Thanks. Hey, guys. Thanks for squeezing me in. So, I had a question around the money market fund business. You've had quite a lot of success growing that business in AUM and really gaining share against a large sort of book of inflows that the whole industry is seeing. How sticky do you think those assets are going to be in light of tapering off near term, but also sort of longer term as we start to contemplate interest rate increases? I think we've also had gotten accustomed to thinking about, all right, deposits will probably start to lead the industry, but how intertwined do you think the money market fund business is with that as we sort of contemplate how much of fee waivers could ultimately come back?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

I'll start, Alex, and then Jason, who knows that business well, can give his perspective. But I think what's interesting is coming into the pandemic a couple of years ago, you had a combination of two things. One is the obvious, which you're pointing out, which is just significant easing on the part of the central banks, increased liquidity and that absolutely drove the flows into the money market funds is one place. But the other dynamic is that was also at a point in time where strategically and TAM was expanding its distribution for money funds. And so, not only having a portal, but being on other portals, and so it was an intentional strategy that hit at the right time to essentially capture more, a greater share of the increased flows coming from the additional liquidity in the marketplace. So then if you take that and then try to answer your question of what happens to the extent that you have tapering and some contraction there, I think, yes, of course, you're going to see it go down. But I think it's going to be stickier than you might think in the sense of it wasn't just the one factor.

Alex Blostein -- Goldman Sachs -- Analyst

Got it. Yeah, that's helpful, because the share gain dynamic doesn't help there. My followup is sort of related to that. Sorry to go back to the operating leverage dynamic again, but, Mike, I appreciate you framing it the way you did, it is like, look, we're doing 100% to 105% expenses to total fees, that's kind of where we hope to be. As we contemplate fee waivers coming back, should I think of the expenses to fees going below 100%, which I guess would imply almost all of the fee waiver benefit will come through to the bottom line at 100% margin? Or 100% to 105% is kind of where you see yourself living, even with a normalization in sort of interest rates? Thanks.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

So, kiddingly, if you could also tell me what equity market levels are going to be at that point in time, that would help as well, because -- but you're highlighting the right thing, Alex, that we are benefiting out from the strong markets with regard to that ratio. And we're being penalized, if you will, by the money market fund fee waivers. And so that's playing out in there. But I would say, more importantly to your question is, yes, that's going to ebb and flow. But I don't believe that, that is a ratio that just continues to grind down below zero and well below zero etc., because I think that, that would actually -- again that would impact our ability to have the right talent, make sure that they're compensated appropriately and fairly for all the value that they're delivering, to invest in the technology, to take care of our clients, but also to grow the business. So simplistically, it would be a draw on the business if you tried to squeeze it too tight, so to speak. So that's why my own view is that range is more importantly, more important. Now, that said, that is not the only ratio that drives overall profitability and returns, as you know. And right now with rates where they are and net interest margin where it is, the other revenue, so to speak, which are a bigger driver in driving the pre-tax margin are at a lower level than they have been. And so the point being you can be in that range and yet have the other revenues growing in such a way that your profitability is growing up -- going up and your returns are going up.

Alex Blostein -- Goldman Sachs -- Analyst

Got it. Yep. That all makes perfect sense. Thanks very much.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Sure.

Operator

All right. We'll take another question. We'll go to Vivek Juneja with JPMorgan.

Vivek Juneja -- JPMorgan -- Analyst

Hi, thanks for taking my questions. A couple of them. Firstly, balance sheet, given the plans for Fed tapering, your average deposits have been gradually going up. What do you see as the outlook for that, given the tapering thing that I just mentioned? Do you see yourself being able to continue to grow that?

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Well, I think it's hard to tell. I think our clients right now see the flat yield curve. And I've been saying, I think it's less about the very short end of the curve and in some ways, that's more to do with the shape of the curve. And if there is some lift in the medium, then I think that, more than anything else, what might cause clients to move off of the overnight effectively to try and get some yield. Right now, with rates flat so far out, there is just no enticement to do anything else.

Another dynamic is that some clients think about cash as an asset allocation. And equity -- we were just talking about that, equity markets have done well. And so with markets now where they are and everyone is seeing their overall portfolio so much stronger, we should also assume clients are going to want to have more allocation to cash. And so I think both of those dynamics need to be played through as we think through. But we certainly think that the things Mike talked about with the money market mutual funds and the strength of our balance sheet are things that do attract clients to think that it's a good place for us to be able to provide liquidity resource for them.

Vivek Juneja -- JPMorgan -- Analyst

Thanks. A separate question for both of you. What are you seeing in the alts space in terms of pricing? This pricing compression overall that all of you talk about in the custody business, but specifically alts, which has always had a higher fee rate. Do you see that coming down more than the overall fee rate pricing? Do you see more compression there, given it's higher or any thoughts and color on that?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Vivek, are you speaking to the investment product side of it?

Vivek Juneja -- JPMorgan -- Analyst

No, to the custody business, C&IS business, Mike.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Yeah, OK.

Vivek Juneja -- JPMorgan -- Analyst

Thinking more from that perspective, both hedge funds and the private side, especially with new players like you getting in as you mentioned, trying to grow that more, what -- how do you see that dynamic playing out?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Yeah, I would say that particularly on the hedge fund administration side of it, some of that has already played through in previous years. And so, like, it would be similar then to other asset classes. On the private capital side, so, PE and infrastructure and real estate and things like that, to your point, it's earlier in the development of that market. More of it I think will be outsourced over time. The size of the funds obviously are increasing. And so just from a pure rate perspective, yes, I do think that, that will play out in more compression on that, if you will, than in some of the other asset classes.

Vivek Juneja -- JPMorgan -- Analyst

Okay. Thank you.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Sure.

Operator

All right. We have one more question. We'll take that from Jeff Harte with Piper Sandler.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Good morning, Jeff.

Jeff Harte -- Piper Sandler -- Analyst

Hey, good morning, guys. So pretty much everything's been asked. But this is the one I had left, is there anything to highlight on the sequential increase in non-accrual loans in the quarter?

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

No. Those did tick up, it's more episodic. We don't feel like we're going to have losses there. And we've obviously -- the reserves are very, very strong, given the quality of our portfolio, but nothing to highlight there that jumped at us as a concern.

Jeff Harte -- Piper Sandler -- Analyst

Okay, thank you.

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

You bet. Thank you, Jeff.

Operator

All right. It looks like we have no further questions at this time. So I'd like to turn it back to our speakers for any additional or closing remarks.

Mark Bette -- Senior Vice President, Director of Investor Relations

Thanks, everyone, for joining us and we'll talk to you in January for our fourth quarter results.

Operator

[Operator Closing Remarks]

Duration: 71 minutes

Call participants:

Mark Bette -- Senior Vice President, Director of Investor Relations

Michael G. O'Grady -- Chairman, President and Chief Executive Officer

Jason J. Tyler -- Executive Vice President and Chief Financial Officer

Glenn Schorr -- Evercore ISI -- Analyst

Steven Chubak -- Wolfe Research -- Analyst

Brennan Hawken -- UBS -- Analyst

Mike Mayo -- Wells Fargo Securities -- Analyst

Gerard Cassidy -- RBC Capital Markets -- Analyst

Betsy Graseck -- Morgan Stanley -- Analyst

Ken Usdin -- Jefferies -- Analyst

James Mitchell -- Seaport Global Securities LLC -- Analyst

Brian Bedell -- Deutsche Bank -- Analyst

Rob Wildhack -- Autonomous Research -- Analyst

Alex Blostein -- Goldman Sachs -- Analyst

Vivek Juneja -- JPMorgan -- Analyst

Jeff Harte -- Piper Sandler -- Analyst

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