Visa (V) Q3 2022 Earnings Call Transcript

Visa (V -0.59%)
Q3 2022 Earnings Call
Jul 26, 2022, 5:00 p.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Welcome to Visa's fiscal third quarter 2022 earnings conference call. [Operator instructions] Today's conference is being recorded. [Operator instructions] I would now like to turn the conference over to your host, Ms. Jennifer Como, senior vice president and global head of investor relations.

Ms. Como, you may begin.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Thanks, Jordan. Good afternoon, everyone, and welcome to Visa's fiscal third quarter 2022 earnings call. Joining us today are Al Kelly, Visa's chairman and chief executive officer; and Vasant Prabhu, Visa's vice chair and chief financial officer. This call is being webcast on the Investor Relations section of our website at www.investor.visa.com.

A replay will be archived on our site for 30 days. A slide deck containing financial and statistical highlights has been posted on our IR website. Let me also remind you that this presentation includes forward-looking statements. These statements are not guarantees of future performance, and our actual results could differ materially as a result of many factors.

Additional information concerning those factors is available in our most recent reports on Forms 10-K and 10-Q, which you can find on the SEC's website and the Investor Relations section of our website. For non-GAAP financial information disclosed in this call, the related GAAP measures and reconciliation are available in today's earnings release. And with that, let me turn the call over to Al.

Al Kelly -- Chairman and Chief Executive Officer

Jennifer, thank you, and good afternoon, everybody, and thank you for joining us. Before I talk about the quarter, I wanted to acknowledge the passing of Dee Hock, Visa's founder and chief executive officer emeritus. The whole Visa family deeply mourns the loss of a true visionary and a great man. Even with several global and macro events from the war in Ukraine to inflation, to concerns over a broader recession, Visa's business model has proven to be very resilient with strong financial performance.

Net revenues grew 19% year over year, and non-GAAP EPS was $1.98, up 33%. Total Q3 payment volume was 136% versus three years ago, up 1 point from Q2. In the U.S., payments volume index to 2019 was 146% in the quarter. U.S.

debit volumes were 155% and credit 138% of 2019, both up modestly from Q2. Card-not-present, excluding travel volumes in the U.S., remained significantly ahead of pre-pandemic levels at 170% of 2019, consistent with Q2. International volume was 120% of 2019, down 1 point from Q2. Excluding China and Russia, it was 146% of 2019, up 6 points.

Q3 Cross-border volumes, excluding intra-Europe, were 123% versus three years ago, up 11 points from Q2, and this includes Russia in prior-period numbers. Travel-related cross-border volumes rose 22 points from 82% of 2019 in Q2 to 104% in Q3 as we continue to see strong recovery in consumer and commercial travel. Process transactions were 139% versus 2019, 1 point above Q2. Credentials increased 8% year over year and are up 11%, excluding Russia.

Before I dive into the client wins and progress toward our strategy, I wanted to take a moment to discuss two topics: recession and inflation. On the first, we're not economic forecasters, so I'm not going to predict the future or a potential likelihood of a recession. Instead, let's focus on the facts. From the numbers I just reviewed relative to 2019 levels, growth has been stable or improving in overall domestic payment volume, credit, debit, card present and card backwards, and volume.

And this indicates the most of 2022 with no indication of any slowdown, including in more recent weeks. In cross-border, of course, the recovery has continued to strengthen. While growth has been stable in aggregate, there are big shifts under the surface that continue to demonstrate the momentum of the recovery. First, from goods to services.

Early in the pandemic, goods surpassed services. We were seeing the historic trend. Even as services have rebounded in the last six months, the percentage spending on goods in our payments volumes still remained high, higher than the pre-pandemic levels. For example, while U.S.

home improvement and retail goods spending during the third quarter grew only low single digit year over year, it remains well ahead of pre-pandemic trend line. Second, many discussionary segments have further strengthened. If you look at U.S. travel spend, it is not back to the pre-COVID trend line but grew more than 40% versus last year.

Third, the affluent spend continue to recover, particularly in the areas of restaurants, travel, and entertainment. At the same time, non-affluent spend remained relatively resilient. We mentioned the affluent spend returning to restaurants last quarter. That trend continued this quarter with affluent restaurant spend indexing in the 160% to 180% range versus 2019.

Similarly, in Europe in the last six months, luxury hotel payments volume and average ticket size outpaced growth in the overall hotel category versus 2019. At the same time, budget and mid-priced hotels saw modest improvements. Based on our numbers, we haven't seen any evidence of consumer pulling back spending in our markets. Now, a few words on inflation.

It's just too early to draw any definitive conclusions. A few observations, though, on inflation. One, keep in mind that the headline CPI inflation number does not necessarily apply to Visa as our basket of goods isn't the same. Consumers just don't buy homes or use cards with their Visa cards, for example, so we see a several point gap between headline inflation and inflation in card-related spend categories.

Two, thus far, U.S. transaction growth relative to 2019 is strong and stable. Ticket sizes remain around 15 points above 2019 levels, as they had for much of the pandemic, due to several factors. Three, historically, in the U.S., we have seen PCE growth, which is the most important metric that drives our growth, remain strong, even during inflationary periods.

That said, lastly, excessive and long-term inflation is not good for consumers or the overall economy. Looking ahead, we'll continue to monitor the potential impact of inflation to ticket sizes, transaction counts, as well as volumes, across spend categories. With all of that as backdrop, I'll now provide an update on progress with clients. Traditional issuers remain a key component of our consumer payments growth.

And this quarter, we had several important partnership renewals globally. First, in China, we renewed our partnership with ICBC, the largest bank in the world in terms of assets and the biggest credit card issuer in China in terms of the number of cards. In Japan, we renewed one of the country's largest credit issuers, Credit Saison, and expanded our issuing relationship with Toyota Finance. In Australia, we extended our credit and debit issuing agreements with NAV and CDA, two of the largest banks in the country.

And in the U.S., we recently renewed our relationship with Green Dot, a top 20 issuer in debit and a top 10 issuer in prepaid. Fintechs are also key to our consumer payments growth. In Europe alone, we have more than 100 fintech programs that continue to deepen our relationship with these partners. Revolut is a great example.

They already utilized a number of our capabilities, including Visa Direct and Currencycloud, and we just renewed our global issuing partnership. They also recently selected Tink for payment initiation services which will allow users across Europe to seamlessly move money into their Revolut accounts. In many countries, the mobile operators are particularly important partners. We previously mentioned our partnerships with M-Pesa Africa and Safaricom, and I'm happy to report that we have begun issuance with these partners who are part of the Vodacom Group that cover 130 million customers in Sub-Saharan Africa.

In a similar light, we also recently signed partnerships to issue Visa credentials, and in some cases, also enable Visa Direct with other mobile operators around the world: Mobily in Saudi Arabia with 10 million customers, Ooredoo in Qatar with around 2 million customers, Azercell in Azerbaijan with 5 million customers, and Orange Egypt with 27 million customers. I now want to dive a little deeper on two important markets: Brazil and India. Starting in Brazil, over the past two years, we have grown our business through issuing agreements with Itau, Mercado, Pago, Pataday, and Caixa with a 70% increase in credentials. In addition to traditional credit card issuance partners like Banco do Brasil have been growing their credit base by utilizing Visa's digital acquisition platform that allows them to instantly issue cards in a digital environment.

Further, our fintech partners in Brazil, including Banco XP and Neon Pagamentos, have issued more than 20 million credentials over the past two years. On the acceptance side, we've doubled acceptance points since 2020, reaching more than 10 million merchant locations in Brazil. The results of our efforts over the past eight to 10 quarters is evident in Brazil's payment volume, which, in the third quarter, was more than 200% of 2019 with e-commerce nearing 300%. In India, our efforts over the last few years are paying off, and Q3 payments volume was 184% of 2019 with e-commerce above 300%.

Building on that momentum, we had co-brand wins with two of the largest multibillion-dollar revenue Indian conglomerates that collectively represent millions of potential credentials, one with TataNeu, a super app for e-commerce financial services and loyalty programs across the Tata Group; two, with Aditya Birla Finance and SBI Cards provide rewards for spending across all of their group companies. We also signed a co-brand with IndiGo, India's largest airline by number of passengers. And let me briefly touch on the U.S. where there's still great opportunity for cash digitization.

We're excited about Tap to Pay, which has now reached 24% of face-to-face transactions in Q3. We're seeing positive trends in terms of additional spend and transaction lift in the U.S. In 2021, the average contactless active debit cardholder had two more transactions and $65 in additional spend each month. We expect this trend to continue, driving incremental payment volumes and transactions for contactless card issuers through faster, simpler POS experiences.

Now moving to new flows which in Q3 had over 20% revenue growth. In B2B, our Q3 commercial payments volume was 145% of 2019, up 6 points from Q2, driven by the return of travel. Q3 was the first quarter in which spend on business travel surpassed 2019 levels. This quarter, we're excited to have reached a significant multiyear agreement with WEX to enable their travel, health, and corporate clients to make payments using Visa virtual card capabilities.

WES is a global leader in financial technology solutions for commercial payments, and we are proud to partner with them. In the fleet space, we reached an agreement with M-PESA, a fintech based out of Kenya. Their fleet and expense management digital platform will address the problem of paying cash in the African trucking business through Visa prepaid reloadable credentials. Visa Direct is a powerful capability for many of our new flows.

In this quarter, transactions grew 35%, excluding Russia. On the remittance side, Western Union has enabled Visa Direct for their U.S. customers to send money to select countries globally, expanding upon their initial rollout across Europe in 2021. We also expanded our agreement with Remitly, one of the world's premier digital service remittance companies, to offer Visa Direct cross-border payments originating from Canada to bank accounts globally.

Another Visa Direct P2P expansion is with LINE Pay in Japan. Already a large wallet issuer, 6 million Visa credentials, LINE Pay is now enabling Visa Direct for cross-border and domestic use cases, such as remittances and cash outs. On wage disbursement, GrubHub, a leading food ordering and delivery marketplace available in over 4,000 U.S. cities, will enable drivers to quickly send their earnings to their eligible debit cards using Visa Direct.

We are excited for them to join our other food delivery platforms, including DoorDash and SkipTheDishes. We also reached an agreement with the U.S. tip enabler, TipSend, to enable millions of tips disbursements to be pushed to employees' accounts through eligible debit cards at thousands of restaurant locations they serve. For TipSend, 90% of tips in the United States are still dispersed with cash today.

In Canada, we reached an agreement with a large fintech, Wealthsimple, for accounts funds in and funds out for their over 2 million clients. Finally, enablers are key to our success in Visa Direct, and we recently signed a deal with Finastra, one of the world's largest financial services software companies and open banking platforms with 8,600 customers and serving 90 of the world's top 100 banks. Together, we will offer Finastra's clients access to cross-border business, the small business at B2C payouts to eligible accounts in multiple currencies and countries. While the U.S.

was one of our first markets to achieve scale for Visa Direct, we have many other countries and regions that are growing and scaling. For example, in Latin America, third quarter transactions quadrupled versus last year. We have over 20 domestic and cross-border P2P programs commercially launched or in pilot, such as PLIN and Yape in Peru, WhatsApp in Brazil, and Cash across Central America, in addition to many other programs for other use cases. Now let me move to value-added services which had Q3 revenue growth of almost 20%.

Evaluated services grow through new and existing clients, existing services, expanding geographically, and adding new services, both organically and through acquisitions. Today, I'll provide an update on recent wins with some of our acquired entities. First, one of our earlier acquisitions, CyberSource, recently added NCR and Global Payments as partners, both intend to offer CyberSource capabilities to their merchant clients. This is an important strategy as our merchant base utilizing CyberSource through acquirers is growing payments volume twice as fast as the rest of our CyberSource business.

Cardinal Commerce, our network-agnostic authentication capability, has grown transactions 30% globally year to date with more than double that in Europe, where the secure customer authentication requirement has driven faster adoption of 3D Secure. VERIFI, our network-agnostic dispute resolution solution, recently extended its agreement with PNC for VERIFI's cardholder dispute resolution network product. YellowPepper, the network-agnostic connectivity platform, just signed Vex, the Brazilian bank that offers its $50 million corporate and individual clients worldwide trade, e-commerce, staff solutions, and most recently, an FX API platform. Vex will use YellowPepper's payment initiation services to enable cross-border money movement, starting with Visa Direct, to send payouts to eligible cards.

I mentioned Tink's recent win earlier. Our other acquisition from this fiscal year, Currencycloud, has signed more than 100 fintech clients since December to provide innovative foreign exchange solutions for cross-border payments. And finally, the tokenization capabilities we acquired, now called Token ID, have been selected by several partners. First, Global Payments will use Visa's Token ID as their strategic, go-forward solution for multiple EMV network tokenization services to reduce card-not-present fraud and realize operational efficiencies for their clients.

Second, the Clearinghouse, the first U.S. real-time payment network in one of two US ACH networks, chose Visa's Token ID solution to power the secure token exchange. This industry-first account tokenization solution in the United States is utilizing Visa's Token ID payment account tokenization technology to replace sensitive customer account data with unique tokens and reduce the amount of exposed payment data. Our internally developed value-added services are just as important.

One very compelling solution is from Visa consulting and analytics. Together with FIS, we recently launched a risk-as-a-service solution powered by data and risk experts. Key components of progress over the past 12 months include our real-time monitoring through our AI-enabled platform has blocked over $2 billion in fraudulent payments volume. Our analysis of potential fraud for a proactive testing identified a $15 million exposure to clients.

Our capabilities to proactively detect and mitigate cyber criminals attempts to inject payment skimming malware onto online merchant checkout pages has prevented over $10 million in e-commerce-related losses. And our ability to detect terminal cloning has successfully blocked $3 million in fraud from attempted downloads. In sum, we had a very strong quarter, and our results showed it. We made progress continuing to build relationships and solutions across consumer payments, new flows, and value-added services that will fuel future growth around the globe.

We remain vigilant in monitoring the trends in our business and the economy and confident on our strategy as we enable the movement of money globally. With that, let me turn it over to Vasant.

Vasant Prabhu -- Chairman and Chief Financial Officer

Thank you, Al. Good afternoon, everyone. Our fiscal third quarter results reflected continued strength in domestic spend and a robust recovery in travel with net revenues up 19% and GAAP EPS up 36%. Non-GAAP EPS was up 33%.

The ever-strengthening dollar dragged down reported net revenue growth by almost 3 points and non-GAAP EPS growth by nearly 3.5 points. In constant dollars, net revenue growth was over 21%, and non-GAAP EPS growth was 36%. Adjusting for Russia, constant dollar net revenue growth was 26%. A few key highlights.

Global payments volume growth has remained strong and stable relative to pre-COVID levels. In constant dollars, the U.S. index was 2 points higher than the second quarter, up 46% versus 2019. The international index, ex-China and Russia, was up 6 points from the second quarter, also 46% above 2019.

The robust cross-border travel recovery continued. Index to 2019, cross-border travel volume, excluding transactions within Europe, jumped from 94 in March to 112 in June. This was helped by much of Asia opening up at the beginning of the quarter. The U.S.

inbound corridor picking up steam, as well as strong growth in and out of Europe, as we head into the peak summer travel season. Our three growth engines, consumer payments, new flows, and value-added services, all grew revenues around 20%. During the quarter, we bought back almost $2.5 billion in stock at an average price of $202.16. We also added $600 million to the MDL litigation escrow account.

This had the same effect as a stock buyback at $200.25. We issued EUR 3 billion in debt with maturities ranging from four to 12 years. We obtained attractive coupons on our inaugural eurobond issuance, ranging from 1.5% to 2.375%, well below rates achievable on the equivalent dollar-denominated debt. We have now prefunded debt maturities coming up in September and December.

Finally, as a reminder, we suspended operations in Russia late in the second quarter. As such, there are no volumes, transactions, or revenues from Russia in our third quarter numbers. Any comparisons to prior periods include Russia, unless otherwise noted. Now on to the details.

In constant dollars, global payments volume was up 12% year over year and 36% above 2019. Excluding China and Russia, total payments volume growth was 17% and 46% higher than 2019. In the U.S., credit grew 21% and improved 3 points to 38% over 2019, helped by travel and fuel spend. Debit grew 4% year over year, lapping the big spike from the stimulus last year.

Relative to 2019, debit was up 55%, sustaining significantly above the pre-COVID trend line, even as credit has recovered. Debit has benefited from accelerated cash digitization through the pandemic. U.S. card present spend grew 13% and was 27% above 2019, up 6 points.

Card-not-present volume, excluding travel, grew 7% and was 70% higher than 2019. Relative to three years ago, e-commerce levels remain well above the pre-COVID trend line, even as card-present spend continues to recover. International constant dollar payments volumes, excluding China and Russia, grew 24% and was 46% above 2019. A few regional highlights.

Latin America was up 40% year over year and 107% higher than 2019 with robust performance across the region fueled by cash digitization and client wins. Our CEMEA region, excluding Russia, grew 34% year over year and 102% higher than 2019, led by client wins and cash digitalization. Europe was up 17% year over year and 37% higher than 2019, impacted by a portfolio conversion underway in the U.K. Ex U.K., Europe was 66% above 2019, reflecting share gains in multiple markets.

Excluding migrations, U.K. payment volumes have been stable in the third quarter, while Germany improved more than 15 points from the second quarter. Asia Pacific, excluding China, remains our weakest region but has improved significantly from the second quarter, up 24% year over year and 30% above 2019, up 5 points in the second quarter. Across Asia, most borders are open and domestic restrictions lifted.

Only China remains mostly closed off, and Japan is gradually normalizing. Global process transactions were up 16% year over year and 39% over 2019 levels. Since we did not process domestic transactions in Russia, our reported process transactions are not materially impacted by the suspension of Russia operations. Now on to cross-border.

Constant dollar cross-border volume, excluding transactions within Europe, were up 48% year over year and 23% over 2019. Cross-border card-not-present volume growth, excluding travel and excluding intra-Europe, grew 4% year over year and 62% above 2019. Cross-border travel-related spend, excluding intra-Europe, grew 129% year over year and exceeded pre-COVID levels for the first time, indexing at 104 of 2019. The cross-border travel index went from the low 90s in March and April to 108% in May and 112% in June.

We continue to see a rapid ramp-up in travel as soon as borders reopen or restrictions are lifted. A few highlights. Canada removed testing requirements for vaccinated travelers in April. Travel inbound to the U.S.

jumped 16 points in the third quarter to 86% of 2019 levels, helped by Canada, Europe, and Asia. The lifting of testing requirements in June will hopefully help sustain the recovery of travel into the U.S. Travel into Latin America and the Caribbean has been very strong through the COVID years, especially to Mexico. With more countries, including Costa Rica and Jamaica, lifting COVID protocols in April.

Inbound travel to the region climbed nearly 20 points in the third quarter to 50% of our 2019 levels. European Union member states removed previous testing and vaccination requirements for non-European citizens in April and May, resulting in travel to Europe recovering a sizable 30 points in the third quarter with more than half of that from North America. Inbound travel to Europe was 21% about 2019. Central Europe, Middle East, Africa, CEMEA region, outbound travel increased 6 points in the third quarter despite the loss of Russia, driven by Ukraine and travel for religious holidays from the Middle East and was 13% above 2019.

In Asia, borders continue to open and travel restrictions eased for international travelers, resulting in inbound travel recovering 22 points in the third quarter to 58% of 2019 levels. Japan opened to tourists and increased the entry limit from 10,000 to 20,000 people per day. Australia dropped pre-arrival testing requirements in April. Several countries, including Malaysia and Vietnam, dropped testing requirements in May.

The pace of travel recovery to and from Asia will be a key driver of the future trajectory of cross-border travel. Most Asian borders are now open, except for Mainland China and some restrictions in Taiwan and Japan. In the third quarter, travel into China indexed below 25% of 2019 and outbound from China below 40%. Moving now to a quick review of third quarter financial results.

Service revenues grew 13%, slower than the 14% nominal growth in Q2 payments volume. Reported Q2 payments volumes include Russia, whereas revenues in Q3 do not since we recognized second quarter service revenues for Russia before we suspended operations last year -- last quarter. Data processing revenues grew 8%, below the 16% process transaction growth. Revenue growth lags transaction growth, primarily due to the suspension of Russia operations.

As I mentioned earlier, Russia domestic transactions were not included in our reported process transactions. And as such, the loss of Russia does not materially impact transactions growth. However, we did have data processing revenue from Russia transactions in prior periods, which we do not anymore. This negatively impacted data processing revenue growth by over 4 points.

There was also about a 2-plus point exchange rate drag. International transaction revenues were up 51% versus the 38% increase in nominal cross-border volume, excluding intra-Europe. Revenue growth was helped by high currency volatility and select pricing actions. Other revenues grew 26%, led by consulting services and travel benefits.

Revenue growth was robust across our three growth engines, each growing around 20%. Consumer payments growth was led by the recovery in cross-border volumes, high currency volatility, and continued strong domestic volumes and transactions. New flows growth was driven by carded B2B recovery. Commercial or B2B volumes grew 27% year over year and are up 45% versus 2019.

Growth was driven, in part, by increased travel and was broad-based globally across small and large businesses. Excluding Russia, Visa Direct transactions grew 35% due to strong growth outside the U.S. Value-added services growth was led by consulting services, as well as risk and identity solutions. Revenue growth drivers include higher volumes from existing clients, greater clients and attrition, and select pricing actions.

Client incentives were 26.1% of gross revenues below our expectations. This was primarily driven by the faster-than-expected recovery of higher-yielding cross-border volumes which improved revenue mix. Currencycloud and Tink added about 0.5 point to revenue growth. Exchange rates were an approximately 3-point drag on reported revenue growth.

The suspension of Russia operations reduced revenues by approximately 5 points. GAAP operating expenses grew 51%, inclusive of a $716 million provision associated with the interchange multi-restrict litigation. Non-GAAP operating expenses grew 15%. The inclusion of Currencycloud and Tink added about 3 points.

The suspension of Russia operations reduced expenses by about 3 points. Exchange rates were about a 2-point benefit. We recorded losses from our equity investments of $246 million. Excluding investment losses, non-GAAP non-operating expense was $73 million.

Our non-GAAP tax rate was 13.3%. GAAP and non-GAAP tax rates benefited by 6 points from the resolution of certain U.S. state and foreign tax matters related primarily through prior years. Our recurring tax rate remains in the 19% to 19.5% range.

GAAP EPS was $1.60. Non-GAAP EPS was $1.98, up 33% over last year, inclusive of nearly 3.5-point drag from the stronger dollar. With a quarterly dividend of $0.375 per share and our stock buybacks, we returned $3.3 billion of capital to shareholders in the quarter. Through the first three weeks of July, business trends have remained strong and stable.

On a year-over-year basis, U.S. payments volume was up 12% with debit up 6% and credit up 18%. U.S. spend growth versus 2019 was up 46% with debit up 55% and credit up 38%.

These trends are consistent with the third quarter and with performance in major markets around the world. Processed transactions grew 14% year over year, up 40% versus 2019. Constant dollar cross-border volume, excluding transactions within Europe, grew 60% year over year and 29% over 2019. Card-not-present non-travel growth was 57% above 2019.

Travel-related cross-border volumes were 16% above 2019. Moving now to our outlook for the fourth quarter. As Al indicated, we're seeing no evidence of a pullback in consumer spending. U.S.

payments volumes have indexed in the mid-140 range versus 2019 since January through July 21. Excluding Russia and China, international payments volumes have also indexed about 140 since January. Process transactions have been stable at around 140 versus 2019. As such, we are assuming that the trends we have seen in payments volume and processed transactions will continue through the fourth quarter.

We will, of course, stay vigilant and on the lookout for any changes caused by rising interest rates, high inflation, and declining consumer confidence. Through July, the cross-border recovery has progressed faster and further than we had expected last October. For the fourth quarter, we're assuming stable growth versus 2019 in cross-border e-commerce and some improvement from travel in and out of Europe and into the U.S., especially from Asia. The next and perhaps the last leg of the cross-border travel recovery will have to await a full reopening in China, which we do not expect in the near future.

With these assumptions, fourth quarter net revenues could grow at the high teens to 20% range in constant dollars. This includes Tink and Currencycloud, which add approximately 0.5 point to net revenues, and the suspension of operations in Russia, which subtracts approximately 5 points. The dollar has continued to strengthen, significantly increasing the exchange rate drag, which we expect will reduce reported net revenue growth by 4 to 5 points. Q4 client incentives are expected to range between 26% and 27% of gross revenues, driven primarily by anticipated strong volume performance across all regions.

For the year, we now expect client incentives as a percent of gross revenues in the middle of the 25.5% to 26.5% range. We expect non-GAAP operating expenses in constant dollars to grow at the low end or high teens. This includes 2 points of added expense from Currencycloud and Tink, offset by 3 points from reduced costs due to Russia. Personnel costs will be higher since we are granting annual salary increases a quarter earlier than normal to all employees below the SVP level.

This will add 3 points to Q4 operating expense growth. Exchange rates could reduce reported operating expense growth by about 2 points. Our tax rate is expected to stay in the 19% to 19.5% range. While there's uncertainty, consumer spending remains strong.

Growth has been stable across payments volume, cross-border volume, and processed transactions globally. We have demonstrated our ability to adjust to different environments and are prepared to do so again if warranted. We will stay vigilant, flexible, and agile. We are fortunate to have a resilient business with great momentum and extraordinary longer-term growth opportunities.

With that, I'll turn this back to Jennifer.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Thanks, Vasant. And with that, we're ready to take questions. Jordan?

Questions & Answers:

Operator

[Operator instructions] Our first question comes from Sanjay Sakhrani with KBW. Your line is open.

Sanjay Sakhrani -- KBW -- Analyst

Thanks. I know we're indexing well below where we normally would be if the pandemic didn't occur for cross-border travel. However, I guess there's a fear that we're seeing the strength, partly because it's pent-up demand and then inflation. Could you help us think about how you feel about the risks associated with the drop-off in cross-border? And then, Vasant, you talked about Asia being the key, how much more strength can we see out of the non-China region? Thanks.

Al Kelly -- Chairman and Chief Executive Officer

So, I'll start, Sanjay. I actually think cross-border travel has come back very, very strongly and quicker than what we thought and that still, what you have suggested, Asia being quite low. You heard the numbers, both inbound and outbound, in Vasant's remarks.Plus inbound to the U.S., somewhat up until recently because of the COVID -- required COVID test and now the strength of the U.S. dollar still has upside as well.

So, yes, for sure, there is some element of pent-up demand, but I think that that demand is going to remain strong for some time. And I don't see people being deterred, even by higher cost of airline tickets that people are experiencing.If anything, probably the experiential element of waiting in airports for a longer period of time because of understaffing that exists in a number of places around the world is probably the thing that weighs more on my mind, but I expect that to normalize at some point here soon. Vasant, do you want to add anything?

Vasant Prabhu -- Chairman and Chief Financial Officer

Yes. Clearly, I mean, there's a variety of factors at play here. First, there has been a general shift in consumer preferences. You've heard this from other people to move away from goods to experiences, and travel is very much a beneficiary of that.

It's not just cross-border travel. As Al said in his remarks, it's all travel, including domestic travel. So it's a pretty broad-based desire to travel.The second is people are keen to travel. So as soon as restrictions are lifted, you see the reactions right away.

In terms of where the strength is, clearly, the recovery in Asia has been quite strong. You saw how much it improved this quarter, almost 20 points, if I remember right, and it is continuing. It's happening all across Asia, except for places like China. And they're still -- it's not that easy to get in and out of Japan and Taiwan.

But elsewhere, it's very strong across Asia.There's a huge amount of interest in traveling to Europe and significant interest in Europeans traveling out of Europe. So Europe has been also recovering very fast and is indexing at pretty high levels relative to pre-COVID volumes.The other area that continues to surprise is Latin America. We told you that it was always quite high because Latin America stayed fairly open. But in the last quarter, it jumped another 20 points and is indexing in the 150 range for people traveling into Latin America.So as you look across it, this looks pretty durable.

There's still recovery left to come, as you can see. Asia still was indexing well below 2019 levels. The U.S. is still below 2019 levels, so we don't think this ends anytime soon.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Great. Next question, Jordan.

Operator

Our next question comes from Lisa Ellis with MoffettNathanson. Your line is open.

Lisa Ellis -- MoffettNathanson -- Analyst

Hi. Good afternoon, guys. Al, you had a number of call-outs in the prepared remarks related to Visa Direct. I was hoping to get your perspective on the news that the CFPB is investigating the levels of fraud in Zelle and other domestic P2P services.

Can you just comment a bit or give us a little bit of color on how the fraud protections associated with Visa Direct are different or similar to those services and sort of how that type of investigation might impact Visa Direct's role in P2P over the long term? Thank you.

Al Kelly -- Chairman and Chief Executive Officer

Well, thanks, Lisa. One of the terrific things about Visa Direct is that it isn't running on a different new platform. It runs on VisaNet and therefore has the ability to utilize all of the same capabilities that we have on VisaNet, including those related to KYC and those related to fraud prevention. So certainly, this is something that we're well aware of and we'll continue to watch closely.

I do think that consumers value this P2P capability in very, very big ways, not just in the United States, but around the world. And I certainly expect it to be a use case that continues to grow around the world, and we'll just have to make sure that we're working closely with Zelle and other partners to make sure that we're contributing as much as we can to make sure that that service is secure as can be because, as you know, trust is a basic underpinning of money movement in every single use case around the world.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Next question, Jordan.

Operator

Our next question comes from Darrin Peller with Wolfe Research. Your line is open.

Darrin Peller -- Wolfe Research -- Analyst

Hey, guys. Thanks. I really want to touch on your willingness and ability to manage expenses and margins going forward in different outcomes, different scenarios. You pulled forward.

It looks like salary increases. So does that pull forward some of the opex growth we normally see in fiscal 2023? And then just thinking through, if we were to see downturns economically, what kind of willingness and an ability do you have to really manage margins going forward?

Vasant Prabhu -- Chairman and Chief Financial Officer

Yes. The pull forward of salary increases means that when we get to the fourth quarter of next year, we'll lap the increase that we have. So in that sense, yes, it moderates a little bit the impact on next year since some of it comes into this year. You've seen us in the past adjust based on external circumstances, and we will be monitoring trends and will stay flexible and move fast if we have to again.

That said, this is a business with tremendous long-term growth opportunities. We think the new use cases that are being developed in the new flows business and the opportunities we have across value-added services for global expansion, for deeper penetration of existing clients, as well as adding new services are very significant. So we have to be keeping an eye on the long-term opportunity and not under investing. Having said that, if times get tough, we -- as we did during the pandemic, you prioritize, you sequence things, you pace things.

You don't pull back on all the investment. You just try to do it based on a new reality. So during the pandemic, for example, we scaled back in certain areas, like cross-border, where spending on marketing or things like that wouldn't have made any difference because borders were closed. And we'll try and do things like that if we have to again.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Next question.

Operator

Our next question comes from Tien-Tsing Huang with JPMorgan. Your line is open.

Tien-Tsin Huang -- JPMorgan Chase and Company -- Analyst

Hi. Thanks so much. Great results, very clear. The consumer is strong here.

And I know, Al, you said you don't want to predict the macro, but I figured I'd ask if you can comment here on how resilient Visa might be now versus past recessions. Because on the one hand, I'm thinking of this product credentials, acceptance, contactless that would suggest more resilience. But on the other side, you have more value-added services revenue that might be more cyclical. So I know aside from shocks like the financial crisis and pandemic, your growth premium to PC has been clear.

But what about now? Do you feel differently? Any new thinking on how Visa might be different versus past recessions? Thanks.

Al Kelly -- Chairman and Chief Executive Officer

Well, thanks, Tien-Tsin. I think we're a very different company from any past recession, I guess, going back to 2008, 2009 time frame. First of all, we're strong -- much stronger in debit, which tends to be the vehicle, the card of choice for people in a slowdown period. We're stronger in everyday spend categories.

We're stronger in e-commerce. We benefited from this acceleration in cash utilization that happened during the pandemic. Since the last recession, we've added Europe, which is a very important part of the company today and contributes to our growth. And then as you alluded to, we've added an emphasis on value-added services and new flows.

Some of those value-added services are tied to volume. So the degree that some volumes might go down, those might go down as well. But on the other hand, for volumes that we will have today that we -- that will have the opportunity to sell more value-added services than we would have in the prior recession. The last thing I would say is that it is very possible that, today, people are changing what they're buying, but they're not changing how they're paying, and we fall into the latter category.

And we see overall spending levels, as we talked about, remaining high, and we continue to see people choosing to pay with Visa, not depending on any change that they might be making in what they're buying or the baskets that they have.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Next question.

Operator

Our next question comes from Harshita Rawat with Bernstein. Your line is open.

Harshita Rawat -- Bernstein Research -- Analyst

Hi. Good afternoon. So, Al, I want to follow up on your comments on the banking. So now that you closed the Tink acquisition earlier this year, can you elaborate on your efforts in open banking and what role can Visa play? And just taking a step back, how excited are you about the opportunity that in open banking for Visa? Thanks.

Al Kelly -- Chairman and Chief Executive Officer

Well, I think open banking is in its early days, but I think that we're quite well-positioned. As you well know, that the ground zero for open banking happens to be Europe. We have a very good business there. And obviously, Tink has a footprint in 18 markets in Europe.

It has a single API that allows customers, primarily developers, that access financial data. It has connectivity to 3,400 banks and financial institutions and greater than 10,000 developers. And we believe the thesis for us is that takes capabilities with our capabilities, and our relationships will allow Tink to be stronger where it already is. And will -- with our help, we'll be able to broaden their footprint in which Tink operates.

And that's certainly one of the things that we're in discussions internally with Tink as to where we go next in the world. We also think that our infrastructure and our cyber and fraud capabilities and our capabilities related to protecting the customers' transaction at all the steps along the way is going to just help accelerate the adoption of open banking in Europe, so we're excited about the prospects of it. We think we're really well-positioned. It's just going to be a matter of how quickly it takes off, but we're in good shape to the degree that it does.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Next question.

Operator

Our next question comes from Bryan Keane with Deutsche Bank. Your line is open.

Bryan Keane -- Deutsche Bank -- Analyst

Hi, guys. I wanted to ask about the three key drivers, all growing over 20% in consumer payments, the new flows, and value-added services. As we think about going forward and how this is likely to normalize some, I assume consumer payments growth will slow as cross-border eventually lap some tougher comps, but maybe new flows and value-added services still has some extra juice for growth. Just hoping maybe you could parse through some of the pluses and minuses for the three segments.

Al Kelly -- Chairman and Chief Executive Officer

Well, Bryan, that's been the thesis from the beginning that we want to make sure that we generate on a sustained, ongoing basis attractive revenue growth. And you're certainly correct that, at some point in time, depending upon the pace at which Asia cross-border comes back and U.S. inbound cross-border continues to come back that will settle back into some more normal-level growth rate for consumer payments. I'm not going to predict when that will be, whether that's in two quarters or six quarters or seven quarters, but it will happen at some point in time.

And our expectation and aspiration has been that value-added services and new flows will grow at numbers of percentage points higher than consumer payments that will, therefore, allow us to get to sustained revenue growth rate that we think, over time, will be attractive to the investors in the company.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Next question.

Operator

Our next question comes from Don Fandetti with Wells Fargo. Your line is open.

Don Fandetti -- Wells Fargo Securities -- Analyst

I just want to confirm, so just given all the weakness of some of the retailers, you're not seeing any signs on the low-end consumer weakness. And then does your data historically show any correlation around a wealth effect for the more affluent U.S. consumers at Visa?

Al Kelly -- Chairman and Chief Executive Officer

Don, you're touching on -- there's a number of elements that impact our volumes, and we'll touch on a few of them. Affluent spenders are returning to the economy and their higher spending in restaurants and travel, among other categories. And this isn't necessarily inflation but a mix shift. The impact of people working from home and hybrid work definitely continue to have impact on smaller tickets that are things that people buy in the mornings and at lunch time when they're actually commuting and working in an office environment.

Certainly, small tickets, as a percentage of overall tickets, are still below pre-pandemic levels as a result. Last year, stimulus clearly drove ticket sizes up, particularly in discretionary categories, and we're kind of lapping that now. What we don't know are what level of substitutions are taking place, where people might be buying more staples and less discretionary items, but they're spending at the same level they did, or whether, as some retailers have said, people are trading down from brands to private labels. But it's also difficult for us to understand consumption reduction.

So, for example, consumers could be buying less fuel but spending at the same amount or buying smaller package sizes of things like snacks and yet spending the same amount. So, I think, Don, clearly, inflation is in our numbers. And people are likely to change, making some changes on what they're buying. But as I said earlier, I think in response to Tien-Tsin's question, they're not changing how they're paying.

Vasant Prabhu -- Chairman and Chief Financial Officer

Yes. I mean, going back to your question on whether we're seeing any slowdown in spending by lower-income consumers, no, we're not. We keep looking for it because we've heard some other people say it, and we're not seeing any evidence of that. Your second question, I presume, was the wealth effect on affluent consumers of what's happening in the stock market and things like that.

As Al said, I mean we're not seeing that. If anything, affluent spending has been on the rise and is one of the reasons why we've seen some of the robust growth we saw this quarter. Remember, we're lapping a very significant growth quarter last year that included sizable stimulus payments. And despite that, we had some very good growth this quarter.

And a lot of that is driven by affluent consumers, by discretionary spending coming back, and no evidence of a wealth effect that people are holding back.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Next question, Jordan.

Operator

Our next question comes from David Togut with Evercore ISI. Your line is open.

David Togut -- Evercore ISI -- Analyst

Thank you. Good afternoon. You've clearly been continuing to be very aggressive on share repurchase. But could you update us on your capital allocation priorities in this particular environment? We've seen obviously a pretty big pullback in valuations and payments.

How has your acquisition appetite and pipeline changed today versus, let's say, a year ago?

Vasant Prabhu -- Chairman and Chief Financial Officer

Yes. Capital allocation has -- approach has not changed. As we've said before, our first priority is investing in our core business. We generate a lot of free cash flow.

Our first priority is to invest in what is a fabulous business we have which has tremendous growth opportunities, as we've discussed, around some of the new use cases and new flows around value-added services, and of course, in our core consumer payments business. After that, clearly, it's how can M&A enhance what we do, and we can do that by buying something that expands our capabilities like we've done in the past, or something that gives us new capabilities like Tink does with open banking or like Currencycloud does with the capabilities they have that are geared toward real-time FX and serving the needs of newer enterprises, the fintechs rather than traditional companies. So we will continue to look for things that can enhance what we have. In terms of timing and opportunities, clearly, as valuations have come back in, we've stayed disciplined when things are bubbly.

We have a very strong balance sheet. We have tremendous capacity. We are definitely interested in acquisitions where the value is justified. Time will tell where the valuations in private markets get to levels that are attractive and companies have to be for sale.

But clearly, M&A is an important component of our future. We have clear ideas on where we want to expand M&A-wise. And as they come up, we'll talk about it.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Next question, Jordan.

Operator

Our next question comes from Rayna Kumar with UBS. Your line is open.

Rayna Kumar -- UBS -- Analyst

Good afternoon. Thanks for taking my question. In your remarks, you mentioned pricing actions helped your cross-border revenue. As you look across the breadth of your products and services, do you think there's still more opportunity to improve pricing in certain areas?

Al Kelly -- Chairman and Chief Executive Officer

Yes. Something that we will watch and be very thoughtful about over time. But we have -- we've got years and years of experience in pricing in the consumer payments business, and we're building our sophistication in terms of pricing in our newer lines of business in new flows and value-added services. As we said many times, our philosophy is that we want to make sure that we're pricing in a way that balances all the various parties within the ecosystem and ideally stimulates more and more cash digitization and more and more money movement across our network.

So, in short, we think there definitely is still more opportunity in the pricing lever.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Next question, Jordan.

Operator

Our next question comes from Ashwin Shirvaikar from Citi. Your line is open.

Ashwin Shirvaikar -- Citi -- Analyst

Thank you. Hey, Al. Hi, Vasant. Great quarter here.

It's pretty clear based on your results and comments that the consumer seems unaffected so far. My question was, are you seeing an impact in your conversations with enterprises, so basically banks, merchants, and fintechs, given what's going on in terms of either the pace of decision-making or the types of products or services that they're seeking out now? If you could comment on that.

Al Kelly -- Chairman and Chief Executive Officer

I have not heard that from any clients or partners that I have talked to. Look, I think everybody is out there wondering whether we're going to or not going to face a recession. We're certainly undeniably in a high inflation environment right now. But given that, that was really driven by a shortage of workers leading to a shortage of production of goods and services, and then you throw the Ukrainian war on top of it, which had some impacts along the way, and all of this coming off of a pandemic, there really isn't a history that provides any kind of insight into exactly what might happen here.

We're continuing to do two things. One is to make sure that we're smartly investing in the future to drive our three growth levers. And as Vasant alluded to in response to a question earlier, we're being very vigilant in looking into the numbers and seeing if we see anything that requires us to be proactive in any action that we might take. But at this point, as I think we've said a few times now, the level of consumer spending up through July 21, which reported on in Vasant's remarks, the consumer spending has remained very resilient.

And for how long that will be, one, it remains to be seen. But again, I'd remind everybody that we don't have the same input costs and COGS as other businesses, and we're a company that facilitates payments. So regardless of whether people are consuming differently or substituting one good for another good, they still need to pay for it, and they're utilizing our services to do that.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Next question.

Operator

Our next question comes from James Faucette with Morgan Stanley. Your line is open.

James Faucette -- Morgan Stanley -- Analyst

Great. Thank you very much. Thanks for all the color and commentary, Al and Vasant. Obviously, you can track quite well how the consumer is tracking now across all the different metrics, as we've talked a lot about.

When you look forward, can you talk a little bit about what you look at as potential indicators? And I guess, especially since as Sanjay started off the questions around travel, what are you seeing in things around forward bookings and any changes or indications there or elsewhere? Thank you.

Vasant Prabhu -- Chairman and Chief Financial Officer

Yes. As Al said, I mean, we don't view ourselves as economic forecasters and don't want to get into that, and we've said before that we are not leading indicators. We probably coincident indicators. If there's a change in spending, we'll see it as it happens.

The only area of our business where we see a little bit ahead is, as you said, in travel bookings, and those are holding up well, whether it's cross-border bookings or domestic travel bookings. If you look at the card-not-present element of travel which is where those bookings happen, there is really no change in trend. So at least looking out 30, 60 days, which is what the lead time is on those kinds of things, there is no change in trend. Other than that, a lot of what we see is quite intuitive.

There's -- as Al said, there's a shift toward discretionary purchases. There's a shift toward things people couldn't do before during the pandemic, experiences around restaurants, entertainment, and travel. As we said, while goods may not be growing as much as they were year over year, they're still well above the COVID -- pre-COVID trend line. So there's nothing there that is out of the ordinary at this point.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

last question, Jordan.

Operator

Our last question comes from Jason Kupferberg with Bank of America. Your line is open.

Jason Kupferberg -- Bank of America Merrill Lynch -- Analyst

Thanks, guys. I just wanted to come back to cross-border travel. Now that you were at, I think, 116% of 2019 levels in July, I know your prior target was to be at 100% by the end of the fiscal year. So what would be your new target there? And then can you just comment on inbound versus outbound U.S., kind of where that's tracking versus 2019 levels and your thoughts going forward there, just given the strength of the dollar? Thank you.

Vasant Prabhu -- Chairman and Chief Financial Officer

Yeah. I mean, outbound from the U.S. is very strong. It's been about 2019 levels now for a few, if not weeks, a couple of months.

Inbound to the U.S., we told you, was indexing in the high 80s, so it's still below 2019 levels. And we think that there's room for recovery there. What we've seen on the cross-border side is a little bit of a stair step where you have periods where there's rapid growth like you saw in April and May and we saw in October and November. When a variety of countries removed restrictions, you see a huge amount of travel happening fairly quickly.

And then you see a certain amount of stabilization after that, like we saw, partly because of Omicron in December and January and we saw in March and April. As you look at the fourth quarter, most of the world is open. And so we are assuming steady improvement in travel out of Asia, steady improvement of travel into and out of Europe, improvement of travel into the U.S. But there are no big openings left, which is why we don't think there'll be a big stair step up in the fourth quarter.

We'll wait and see. The big openings left would be China, of course, which we gave you the index. It's still very low. And there's recovery left in Japan, because letting in 20,000 people is one-fifth of what the normal amount of people who go into Japan were.

It's more like 100,000 people. So there's a few left. So the short answer is a modest recovery in the fourth quarter, and we'll see what happens.

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

And with that, we'd like to thank you for joining us today. If you have any additional questions, please feel free to call or email our investor relations team. Thanks again, and have a great day.

Operator

[Operator signoff]

Duration: 0 minutes

Call participants:

Jennifer Como -- Senior Vice President and Global Head of Investor Relations

Al Kelly -- Chairman and Chief Executive Officer

Vasant Prabhu -- Chairman and Chief Financial Officer

Sanjay Sakhrani -- KBW -- Analyst

Lisa Ellis -- MoffettNathanson -- Analyst

Darrin Peller -- Wolfe Research -- Analyst

Tien-Tsin Huang -- JPMorgan Chase and Company -- Analyst

Harshita Rawat -- Bernstein Research -- Analyst

Bryan Keane -- Deutsche Bank -- Analyst

Don Fandetti -- Wells Fargo Securities -- Analyst

David Togut -- Evercore ISI -- Analyst

Rayna Kumar -- UBS -- Analyst

Ashwin Shirvaikar -- Citi -- Analyst

James Faucette -- Morgan Stanley -- Analyst

Jason Kupferberg -- Bank of America Merrill Lynch -- Analyst

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