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What: Shares of customer contacts specialist Sykes Enterprises
So what: Last night's third-quarter report was a very mixed bag with reported earnings and next-year earnings guidance far above estimates, but less impressive revenue figures. The bottom-line windfalls come partly from Chinese tax refunds and an insurance claim filed in 2009, but cost-cutting efforts made a far greater impact on earnings.
Now what: Sykes has taken the foot off the revenue accelerator to focus on widening margins lately, leading to terrific earnings growth. If you allow me to jump across industries for a bit, this is reminiscent of how Dell
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