Based on the aggregated intelligence of 180,000-plus investors participating in Motley Fool CAPS, the Fool's free investing community, movie rental service Netflix (Nasdaq: NFLX) has received a distressing two-star ranking.

With that in mind, let's take a closer look at Netflix's business and see what CAPS investors are saying about the stock right now.

Netflix facts

Headquarters (founded) Los Gatos, Calif. (1997)
Market Cap $7.1 billion
Industry Internet retail
Trailing-12-Month Revenue $3.2 billion
Management Founder/Chairman/CEO Reed Hastings CFO David Wells
Return on Equity (average, past 3 years) 52.5%
Cash/Debt $797.8 million / $400.0 million
Competitors Amazon.com Blockbuster LLC Redbox

Sources: S&P Capital IQ and Motley Fool CAPS.

On CAPS, 18% of the 9,482 members who have rated Netflix believe the stock will underperform the S&P 500 going forward.

Late last year, one of those Fools, All-Star ikkyu2, offered some customer insight into the Netflix bear case:

No moat. And no longer really even best of breed. Failing to compete on price; on user interface; and on quality of stream. My new TV (Samsung, 2011) shipped with 4 media players installed out of the box, and a QWERTY remote; the NFLX app is the only one you can't use the keyboard with, and it's the only one that has no true HD and no 3-D content.  

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Fool contributor Brian Pacampara owns no position in any of the companies mentioned. Motley Fool newsletter services have recommended buying shares of Netflix and Amazon. The Fool owns shares of Amazon. Try any of our Foolish newsletter services free for 30 days.

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