Based on the aggregated intelligence of 180,000-plus investors participating in Motley Fool CAPS, the Fool's free investing community, electronics retailer Best Buy (NYSE: BBY) has received a distressing two-star ranking.

With that in mind, let's take a closer look at Best Buy's business and see what CAPS investors are saying about the stock right now.

Best Buy facts

Headquarters (Founded) Richfield, Minn. (1966)
Market Cap $10.3 billion
Industry Computer and electronics retail
Trailing-12-Month Revenue $50.4 billion
Management CEO Brian Dunn (since 2009)
CFO James Muehlbauer (since 2008)
Return on Equity (Average, Past 3 Years) 19.9%
Cash/Debt $2.12 billion / $2.53 billion
Competitors (Nasdaq: AMZN)
Apple (Nasdaq: AAPL)
Wal-Mart (NYSE: WMT)

Sources: S&P Capital IQ and Motley Fool CAPS.

On CAPS, 16% of the 3,393 members who have rated Best Buy believe the stock will underperform the S&P 500 going forward. These bears include pfountaine and Louebsch.

Earlier this fall, pfountaine warned Fools about buying into Best Buy: "They seem to have completely lost their way regarding customer service. As online companies increase their ability to efficiently deliver products of this type, volume will slip, and profit will disappear."

Over the past year, in fact, Best Buy's top-line declined 0.5%. Meanwhile, rivals Amazon, Apple, and even Wal-Mart have posted revenue growth of 42%, 66%, and 5%, respectively.

CAPS member Louebsch expands on the underperform argument:

Best Buy doesn't sell anything that you can't buy off the internet for ... less. Unless someone has an immediate need for a DVD player or video game, there is no reason to go to this store. Even Target and [Wal-Mart] are carrying similar products at much lower prices. Until Best Buy figures out what it wants to be known best for, this stock is going to tank.

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