Help Desk Articles

IT Management

ITIL provides a framework to navigate the complexities of technology implementation. The Blueprint covers how the ITIL processes can help your organization.

IT Management

Improve your IT help desk processes with service request management. The Blueprint covers how the service request management process works.

IT Management

ITIL problem management can streamline and standardize many of your IT department activities. The Blueprint covers how to help implement problem management.

IT Management

ITIL V3 consists of 5 core processes within the IT service lifecycle that should be integrated into your business. The Blueprint shows how to implement ITIL V3.
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