CRM Software

Bitrix24 Review

If you’ve ever walked down the cereal aisle and thought there were just the right amount of options, then you’ll be right at home with Bitrix24. This CRM offers a vast assortment of features and customizable options to ensure that every business gets what it needs.

Sometimes too many choices is not a pro but rather a con, and we quickly found ourselves overwhelmed by the learning curve with Bitrix24. That said, it is a CRM, so how difficult could it be?

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Quick Hits

What We Like

  • Mostly free software
  • Incredibly long list of features
  • Free domain and website tools

Could Be Better

  • Challenging learning curve
  • Premium packages are a little pricey
  • Bare-bones marketing tools

Recommended For

  • Tech Savvy
  • Free Version
  • Open source
  • Small Business
  • Sole proprietor

The Blueprint Score

Determined and ranked by our resident expert based on firsthand knowledge and unbiased research.

Ease of Use 6/10
Support 6/10
Pricing 9/10
Features 8/10
7.0 out of 10
Updated September 18, 2019
Audience

Who is Bitrix24 for?

If you're interested in a CRM that also serves as a social networking tool, look no further. Bitrix24 combines all the elements that make open and active communication a breeze for small- and medium-size businesses. Not to mention the fact that you can use at least 90% of their tools for free.

Summary Screen

Every feature in this dashboard is available in the free plan.

Bitrix24 contains everything a small- or medium-size business would need to manage, collaborate, and communicate across the company and beyond. You get a seamless platform for all your documents, messages, tasks, calendars, contacts, leads, and more.

You gain access to the software by creating an account and inviting team members to join. Bitrix24 calls their dashboard and data center an "Activity Stream." From here, you and your team can collaborate, view each other's progress, and assign tasks to different team members.

At first glance, you get a lot with this product. It's actually a lot more than just a CRM.

You get social networking tools, project management, CRM, document management, calendars, team management, email marketing, phone management, and HR controls. It even has mobile software that works with both Android and Apple products.

For pricing, it looks like Bitrix24 has a free plan for businesses to start out on. The free package gives you the ability to add up to 12 users and provides different collaboration tools. From there, you'll have to upgrade to a paid version.

Right off the bat, something that stands out about Bitrix24 is that it's more like a company social network than anything else. Other CRM's have many tools to promote productivity and time management, whereas Bitrix24 seems to support wasting time and distraction.

Maybe we're wrong, but maybe not. Let's dive a little deeper.

What is Bitrix24 used for?

Okay, I know we said that Bitrix24 feels more like a goofing-off tool than a CRM. That's not entirely true. When you first land on your Bitrix24 intranet, you're greeted with something that looks quite similar to Facebook, but if you head over to the CRM dashboard, that is where you'll find all the productivity tools you usually see. Here's a general overview of some of the things you can do with Bitrix24:

  • Create leads
  • Generate invoices
  • Close deals
  • Record information
  • Assign tasks
  • Share information with the team
  • Sort records
Lead Screen

The lead management workflow is pretty comprehensive.

Something interesting about this service is that you can customize almost anything. You can change what you display on your activity stream, which allows people in different positions to see less of what they don't need and more of what they do. You also have the ability as the moderator to filter specific messages only to the people who have permission to see them. This feature is critical because it prevents you from sharing sensitive information across the entire company, but you also don't have to send everything individually.

Overall, Bitrix24 doesn't offer that many features outside of the communication space. If you were looking to compare this to a Hubspot or Salesforce CRM, you're out of luck. That factor doesn't mean the service is useless, though.

Features

Features of Bitrix24

We've talked a little about some of the features that make Bitrix24 what it is, but let's get into some more detail. Bitrix24 breaks down its services into five main categories:

  • Communications
  • Tasks
  • CRM
  • Contact center
  • Websites

Communications

If Bitrix24 does nothing else for your business, it will at least help you open up the communication lines in your business. If you struggle to convey information and assign tasks across the company, this software might benefit you.

You can chat via video, chat room, workspaces, and get it all in one place. There is an HR management system that helps you with attendance, reports, workflow, payroll, and employee directories. Bitrix24 also offers unlimited cloud storage and document management systems to ensure that no file gets lost and that employees have the proper permissions to access information.

Lastly, you can create individual workgroups so teams can work together on projects and communicate via the platform. This strategy works well both in house and remotely. You have the choice of managing Bitrix24 on your own server or using Bitrix24’s.

Tasks

The next feature you get with Bitrix24 is its task management software. With this one, you can plan and execute tasks properly to ensure that everything stays on track and on time. It offers a group task manager that allows you to monitor time spent on projects as well as who is working on what at each point. The most important thing you can do is hold employees accountable to give yourself peace of mind.

You get to plan projects and manage them every step of the way. You can pick what employees you want working on a specific task, and you can track their progress as they complete certain milestones.

At the center of everything is that astounding communication channel. While all of this progress is made, the team members can continue to share their concerns, issues, and successes with you.

CRM

Next, the reason you came here: You want more information about the Bitrix24 CRM. For your sales team, you get funnel management tools, pipeline management, sales reports, and support for repeat customers as well as sales automation tools.

Your sales team can get a quick snapshot of their current pipeline and see who is moving through the funnel and who is standing still.

The CRM also tracks all the marketing costs and determines your return on spend to see which marketing campaigns you can continue and which you should shut down. The platform even tracks things like keywords and channels that will offer you the lowest acquisition cost.

For your marketing team, you get a variety of different ways to promote your brand. You can use email marketing, text messaging, calling, voice broadcasting, video, social ads, retargeting, and more. With the free package, you can send as many as 1 million emails a month.

Yeah, we said that it's still free … as long as you have 12 or fewer users, you get basically all of this included for no cost.

When you combine a lot of the communication and team management tools with the CRM, you'll find yourself with a seamless way to capture leads, track them, manage the project, and keep track of the team. If it all works together in perfect harmony, congratulations. If it doesn't, oh well, at least it's free.

Contact center

The contact center is another great feature that allows you to have a live chat on your website and provides social networking tools that help you keep the communication active with your clients. That's right; the tools are not only useful for your team. You can use them to improve your customer service as well.

As we said, when you put all of this together, you realize how powerful Bitrix24 is. Now you have incredible tools to manage your team members and keep communications open with them. Plus, you have a CRM that gives you the ability to track leads, push them through the funnels, and close them. Lastly, you can now talk with your clients to extinguish fires and quickly relay any necessary information to the parties involved.

Communication is powerful! Use it wisely, young one.

Websites

Now it's time for something I bet you never thought would be include for free. You get an amazing visual website builder with landing pages and even e-commerce stores that are entirely drag and drop. Bitrix24 even has free domains and hosting. All the templates are mobile optimized and responsive.

When you combine all five of these elements, you find yourself with not only an incredible CRM but an entire enterprise management system.

Did we mention it's still free?

Website Screen

You can create mobile responsive dashboards within the CRM itself -- how cool is that?

Benefits

Why choose Bitrix24?

So, you might be wondering whether Bitrix24 is the right choice for your business. As we said, it's mostly intended for small- to medium-size businesses, and it looks like it's most useful for companies that want to improve their communication.

If you have a hard time with openly communicating across the team and things get "lost in the shuffle," you'll likely love Bitrix24. You can communicate via live chat and video. You can also share calendars and have group calendars organized by department. The social intranet it has on the dashboard is useful to quickly and openly talk about issues or concerns without having to repeat yourself in various message threads.

There is also the data and information safety factor. When all the communications are in a slightly public forum, you don't have to worry as much about people hiding things or being dishonest.

The software also has a variety of HR tools to help you keep track of the employees and ensure that everyone is doing well.

What about the Bitrix24 CRM?

Yes, the CRM offers an assortment of useful features that you'll love. You get pipeline management so you can manage leads and deals as they make their way through the funnel. There is lead management that helps you generate more leads and capture them with landing pages and sales forms. The service has email marketing tools with great templates and dozens of sales automations to help keep things moving even when you're standing still.

One of the best things about this service is that it's entirely free for up to 12 users; you cannot beat it with the number of features you get. With a CRM, website builder, landing pages, email marketing, automation, communication tools, and more, Bitrix24 could certainly charge top dollar for this service.

The benefits of choosing Bitrix24

Probably the biggest benefit Bitrix24 has going for it is the fact the free plan comes with all of the features. Nothing is locked away.

This makes it a great option to try out and get used to CRMs as a whole. With the extensive free plan, you can test out different workflows and sales processes, and put into practice the goals you want to achieve with a CRM software.

Whether you then use Bitrix24 as your permanent CRM solution is up to you -- but with the easy upgrade system (higher payment plans just give you more space, users etc.), it’s a pretty good starting point.

An additional benefit for advanced users, or those with access to a crack team of developers, is the open-source nature of the software. Because it’s open source, it can be bent and shaped into anything you need it to be. For example, if you needed to add an additional API call, or create a custom view or dashboard for your sales page, you’ll be able to build that into Bitrix24 a lot easier than with other CRMs.

The tradeoff there is that you shouldn’t expect the staff to come help you should you mess anything up. That’s the blessing the curse.

Pricing

How much does Bitrix24 cost?

Alright, so you've probably assumed that there is no way this entire service can be free from top to bottom.

You're kind of right.

The way it structures its free versus paid plans is confusing because some things are in, and some are out. For free, you get 12 users, 5GB of cloud storage, CRM, task management, and document management. All their communication tools and customer service management tools are free forever. The collaboration and team management tools of Bitrix24 are also always free. This factor means you'll get all the communication and collaboration tools with the messaging, mobile optimization, and some of the website options.

Here is a general breakdown of their payment plans:

  • Free Tier – All the benefits mentioned above
  • Plus Tier – $39 per month, up to 24 users, 24GB storage, change history, logs, 500 records
  • Standard Tier – $99 per month, unlimited users, external users, 100GB storage, logo customization
  • Professional Tier – $199 per month, unlimited storage, time management tools, meetings, records management, domain customization

The upper-tier plans might sound expensive, but they aren't when you consider you get unlimited users and all the features of the lower tiers. Cheaper services usually offer features “al a carte,” and you end up paying much more to add on features as you go.

Usability

How easy is it to use?

Bitrix24 is one of the more straightforward CRMs to use, but you have to learn to love the interface. It isn’t the flashiest, and some of the features you need to setup beginner and intermediate campaigns can be a bit tricky to find. Other times, it can be downright ugly to navigate.

The support can be somewhat lacking at times, which means it can be a bit harder to get up and running compared to, say, a Hubspot or Pipedrive CRM.

FAQ

Frequently Asked Questions

You have questions, and we have answers. Here are some of the most frequently asked questions about Bitrix24.

Is Bitrix24 open source?

Yes, you can add or customize features to tailor the platform to fit your needs.

Is Bitrix24 secure?

According to the company, it offers the most secure cloud solution, and your data is only accessible to you and your colleagues.

Where is Bitrix24 located?

The company was founded in 2012, and it is located in Alexandria, Virginia.

How Bitrix24 Compares

Free Trial/Demo Fast Onboarding Flat Rate Pricing User Forum In-Person Training
Bitrix24 x x x
Sugar x x x x
Zoho x x x x
Close x
Pipedrive x x x

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If you made it through the entire review, I would like to commend you on your commitment to finding the best CRM. We believe that Bitrix24 is one of the best on the market. It provides a laundry list of features, and most of them are free.