FreshBooks vs. QuickBooks: Which is Best for Your Business?

Trying to decide between FreshBooks and QuickBooks for your accounting needs? Check out our in depth comparison to help you decide.

FreshBooks

FreshBooks is an intuitive application dressed in an easy-to-use interface. Even computer novices will feel comfortable navigating FreshBooks, and the product offers a ton of features usually found in more robust (and more expensive) products. Full Review

Recommended for
Fast Onboarding Cloud Hosted Phone Support Sole proprietor Freelancers

The Blueprint Score

Ease of Use 10/10
Support 10/10
Pricing 8/10
Features 8/10
9.2
out of 10
Visit FreshBooks
QuickBooks

QuickBooks Online brings the best of its original desktop application into an easy-to-use online accounting application that continues to improve with each version. Full Review

Recommended for
Finance Cloud Hosted Small Business Sole proprietor Freelancers

The Blueprint Score

Ease of Use 9/10
Support 7/10
Pricing 8/10
Features 9/10
8.4
out of 10
Try It Free
Updated November 8, 2019

Okay, you’ve read our accounting software reviews, and have narrowed it down to two applications; FreshBooks and QuickBooks Online. Both are great choices, but which one would be best for your business? To make your decision a little easier, we’re taking a look at both FreshBooks and QuickBooks Online.

Overview

An overview: FreshBooks vs. QuickBooks Online

Who is FreshBooks for?

FreshBooks is designed for sole proprietors, consultants, and micro-business and small-business owners. FreshBooks currently offers a Self-Employed edition, for those who work solo, as well as a Teams edition, which is designed for small businesses with employees or contractors who are used on a regular basis.

Ideal for those just entering the business world or the first-time consultant, FreshBooks makes it easy to manage your business, even from your cell phone.

Who is QuickBooks Online for?

The QuickBooks name has been associated with small businesses for decades. QuickBooks applications have all been designed with small business in mind, and QuickBooks Online is no exception. With the introduction of QuickBooks Online, a flexible, accessible-from-anywhere application was born and has continued to evolve nicely.

While small businesses can outgrow QuickBooks Online at a certain point, the application can support up to 25 users, so it may take a while.

Features

FreshBooks vs. QuickBooks Online: Features

Both FreshBooks and QuickBooks Online are designed for small businesses, although FreshBooks’ features fit much better for sole proprietors and consultants, while Quickbooks Online is a better solution for a growing business. One nice thing about both applications is that new features and enhancements are added on a regular basis.

What FreshBooks offers

FreshBooks has added a lot of new features in the last few years, so if you’ve looked at it before and passed, you may want to look again. Some of the new features include the addition of ACH payment acceptance, and a Retainers option, ideal for self-employed professionals such as attorneys or accountants.

Most importantly, FreshBooks has moved to double-entry accounting, so every financial transaction entered will have a corresponding transaction made. This addition alone makes FreshBooks a much stronger competitor with other online accounting applications.

The dashboard in FreshBooks offers a nice summary view of your business, including outstanding revenue, total profit, spending, and a chart that displays exactly where your money is going. FreshBooks invoicing is a simple process, and you can add a new client at the same time that you create their invoice.

Options to the right of the screen allow you to change the settings from invoice to invoice, including payment options.

FreshBooks invoice template with sample information filled out

FreshBooks offers easy invoice customization from their invoice entry screen.

You can also customize your invoice directly from the invoice entry screen or make any invoice recurring, if you wish. FreshBooks expense management is equally solid, allowing you to add a vendor and create an expense, make the expense recurring, and even mark the invoice as billable if it can be charged back to a client.

FreshBooks is designed to automatically import banking transactions, including expenses, so unfortunately there’s no way to pay invoices with a check. Another nice feature that makes FreshBooks stand out is its time-tracking capability, which can be used when creating estimates, proposals, or invoices. Client and vendor management capability is limited, though you can add a reminders prompt that will go out when an invoice is past due.

You can also add late fees and choose your preferred currency and language for any client. FreshBooks will also allow you to invite your CPA or accountant to access your data at no extra charge.

What QuickBooks Online offers

QuickBooks Online offers many of the same features that you'll find in FreshBooks, such as quick invoice creation, the ability to make an invoice recurring, and the ability to customize an invoice directly from the invoice entry screen. QuickBooks Online also offers retainer management, though it requires more data entry than its FreshBooks counterpart.

The features available in QuickBooks Online vary from plan to plan, with Simple Start offering basic features, while other plans offer time tracking, inventory, and bill payment capability. You can connect your banking institutions in QuickBooks Online for automatic reconciliation, assigning rules to particular accounts for automatic classification, which will eliminate the need to manually enter the expense.

QuickBooks Online also offers an Accountant option, so you can share your account with your CPA or accountant.

QuickBooks customer information screen with fields to fill out about clients

QuickBooks Online Customer Management screen tracks extensive information.

QuickBooks Online offers excellent customer and vendor management capability, something that is lacking in FreshBooks, with customer data such as billing and shipping addresses, notes, tax information, payment and billing details, and language preferences that can be adjusted in each customer account. You can also attach documents to any customer account, such as an invoice, statement, or other correspondence.

The same level of detail can be tracked for vendors for things like billing rates, terms, account number, and Tax I.D. number, along with the ability to track any vendor and contractor payments for year-end 1099 processing. Attachments can be managed in the vendor file as well.

Results

QuickBooks Online is the winner. While FreshBooks offers many of the same features found in QuickBooks Online, the application offers better customer, contractor, and vendor management, and easier app connection.

Support

FreshBooks vs. QuickBooks Online: Support

The product model for software is much different than it was 20 years ago, with many of today’s applications requiring little in the way of training or support. Software companies today provide their customers with numerous help resources like knowledge bases and in-product help options, but sometimes you just need to pick up the phone and talk to somebody. Both FreshBooks and QuickBooks Online offer live support options to their customers.

What FreshBooks offers

FreshBooks users have access to both telephone and email support during extended business hours, with a toll-free number available to subscribers. In addition, FreshBooks offers the following support resources:

  • In-product help
  • In-product messaging
  • FAQs
  • Searchable knowledge base

What QuickBooks Online offers

QuickBooks Online offers numerous support options for its users, including the following:

  • Connect with a support agent by telephone
  • Connect with a support agent through email
  • Connect with a support agent through messaging
  • Featured articles
  • In-product help
  • Product training options
  • Searchable knowledge base
  • User community

Results

The winner is FreshBooks, which encourages telephone support as the first line of customer support. Yes, QuickBooks Online offers live support options as well, but QuickBooks Online strongly suggests other resources be accessed first.

Ease of Use

FreshBooks vs. QuickBooks Online: Ease of use

Both FreshBooks and QuickBooks Online are easy to use; both offer intuitive user interface screens as well as help options throughout each application.

What FreshBooks offers

The FreshBooks dashboard offers a nice welcome screen, which conveniently displays your setup progress. FreshBooks does prefer that the system be set up prior to using, but there are plenty of work-arounds for those that prefer to add as they go.

Freshbooks home page for client information

FreshBooks main navigation screen offers easy system navigation.

FreshBooks uses a vertical menu bar to the left of the screen, but once a category is chosen, a series of options and information is displayed on screen, including recent activity, a summary of all activity, and various actions that can be taken. Help is available from any screen in FreshBooks, and all data entry screens offer easy look-up options to help expedite the data entry process.

What QuickBooks Online offers

QuickBooks Online offers an easy setup process, so if you want to jump in and get started, you can just tend to the basics and add other details as you go along. QuickBooks Online includes an intuitive user interface, with a vertical menu bar to the left of the screen offering easy access to all system functions. Data entry screens contain solid look-up options in all fields, and you can access the help option from any screen in the application.

Results

This one is a dead heat, with perhaps a slight edge given to FreshBooks for offering activity summaries and various task options in each category.

Pricing

FreshBooks vs. QuickBooks Online: Pricing

Pricing levels are similar in both FreshBooks and QuickBooks Online, though the main driving force behind FreshBooks’ pricing levels is number of billable clients, versus number of system users for QuickBooks Online. Both offer similar features in each of their respective applications, with additional features in the more expensive plans.

What FreshBooks offers

FreshBooks offers a variety of plan options, mostly based on the number of clients that you will be billing. The plans offered are:

  • Lite: $15/month for up to five billable clients
  • Plus: $25/month for up to 50 billable clients
  • Premium: $50/month for up to 500 billable clients
  • Select: Custom pricing for more than 500 billable clients

What QuickBooks Online offers

QuickBooks Online provides good scalability by offering four plan options ranging from Simple Start for single users, to an Advanced Plan that supports up to 25 users. The plans offered include:

  • Simple Start: $12/month for 1 user
  • Essentials: $20/month for up to 3 users
  • Plus: $35/month for up to 5 users
  • Advanced: $75/month for up to 25 users

Results

FreshBooks, though it’s close. Remember, while QuickBooks Online comes in slightly lower than FreshBooks, initial pricing for QuickBooks Online typically increases after the first three months, whereas FreshBooks pricing remains the same from month to month.

Integration with Software

FreshBooks vs. QuickBooks Online: Integration with other software

FreshBooks and QuickBooks Online both offer good integration options, which can extend product functionality tremendously.

What FreshBooks offers

FreshBooks offers integration with more than 200 apps, including Gusto for Payroll, Stripe for online payment acceptance, and Avalara Tax for easy tax management. Integrations with e-commerce, inventory, CRM, and time-tracking apps are also available. In addition, you can connect to more than 1,500 apps using Zapier.

What QuickBooks Online offers

QuickBooks Online lets you connect with apps from within the application. By clicking on the Apps feature, you can search for an app, browse popular apps, and view any recommended apps.

Quickbooks external app integration home page

QuickBooks Online offers easy access to app from their Apps option.

There are apps in a variety of categories, including online payment apps such as Stripe and PayPal, as well as Bill Pay for QuickBooks, which allows you to pay bills from within QuickBooks Online. There are also numerous CRM and time-tracking apps you can easily connect to.

Results

No clear winner in this one, since both FreshBooks and QuickBooks Online offer easy connection from within their respective application to connect with numerous apps in a variety of categories.

Reporting

FreshBooks vs. QuickBooks Online: Reporting

Only you know how important reporting is to your business. If you have the financial statements you need, do you still care how many other reports are available, or do you want as many reporting options as possible?

What FreshBooks offers

FreshBooks offers a total of 14 reports, with limited customization capability, though you can export those reports to Microsoft Excel for customization if desired. FreshBooks does offer a nice report management screen, where you can save your favorites for easy future access, but reports are limited to financial statements and basic management reports. Reports can also be saved as a PDF.

What QuickBooks Online offers

QuickBooks Online includes more than 50 standard reports in a variety of categories. You can also create and save custom reports in QuickBooks Online, export reports to Excel for further customization, or save any report as a PDF.

Results

With their 50-plus reports available, QuickBooks Online wins the reporting contest hands-down. While FreshBooks reports are useful and provide the information you need, QuickBooks Online offers a much better variety of reports with much better customization options available.

How They Compare: FreshBooks vs. QuickBooks

FreshBooks QuickBooks Online
Bill payment Yes
Free version available
Invoice customization Yes Yes
Live support Yes Yes
Mobile apps Yes Yes
Multiple plans available Yes Yes
Reporting Yes Yes

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