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Every business tackles projects. With each project, customers and people across the company contribute a seemingly endless array of requests for the project task list.
Acquiescing to too many of these requests at once can sound the death knell for a project -- or even the business.
No company has infinite resources and staff. A company that cannot focus its efforts will spread its resources too thin and thus accomplish little. That’s the danger of project scope creep.
Scope creep refers to how a project’s objectives or extent of work tend to grow over time, exceeding the initial parameters of the project. When this happens, the project is adversely affected.
The results can be missed deadlines, exceeded budgets, or staff pulled away from other initiatives to address the scope creep. It is among the project manager’s responsibilities to minimize scope creep risk.
To effectively address this problem, it’s important to first understand the concept of project scope. A project’s scope defines the intended project objectives and deliverables along with the specific tasks required to achieve those goals. The more clearly defined the project scope, the less likely scope creep will happen.
Scope creep is a normal part of the project management process. It usually happens slowly or seems innocuous on the surface, so it can be difficult to detect. Let’s examine the various causes of scope creep and what you can do to mitigate the issue.
A poorly defined project scope is one of the biggest causes of scope creep. Many projects are initiated by a business need, but these needs are not outlined in project terms, so they often lack the clarity and quantifiable outcomes required to properly define a project’s scope.
For example, a sales team may find they need a way to manage their customer relationships. A project manager is then tasked with finding a solution and implementing it within three months.
On the surface, this request seems straightforward. However, to get to a true project scope, a good project manager should ask and get answers to many clarifying questions, such as:
As this example illustrates, business needs are often amorphous, and until translated into a tightly-defined project scope, the project is vulnerable to scope creep.
To avoid a poorly defined project scope, use the fundamental project management principles. Beyond applying these project management basics, you can zero in on the following areas:
Since projects address business needs, the stakeholders who stand to benefit must be involved from the beginning. If not, the project scope may not accurately reflect the solution necessary to meet their needs, and the project can fail.
Going back to the sales team example, if the project team does not capture stakeholder input to clarify their requirements, the sales team’s need to better track leads may be overlooked.
Consequently, the stakeholders will insist this feature be added to the project scope, and if it isn’t, the entire project can miss the mark.
In addition, maintaining stakeholder involvement throughout the project can be a challenge. At the start of a project, everyone’s excited, but that excitement wanes over time.
If stakeholders or project sponsors don’t remain involved, the project team can fail to get the necessary support when confronted by challenges, or they may be forced to make decisions without stakeholder input.
Because project success relies on stakeholder engagement, use these tips to keep them involved.
Even if you’ve established a clear project scope, it’s possible for that scope to get out of hand. This happens for many reasons. Some scope creep examples include:
It’s challenging to handle demands coming from customers and throughout the organization. Here are some suggestions to help manage project scope in a fair and balanced way.
The longer a project takes, the greater the opportunity for scope creep. People do not want to wait weeks or months for their ideas to be implemented.
Longer project life cycles also expose the company to greater business risk as market conditions or the competitive landscape change. These changes may suddenly require wholesale revisions in project scope, which can lead to a frustrated team and wasted time and money.
Here are some approaches to address long project schedules based on the nature of the project.
Project teams want to do a good job. This can manifest as a desire to add deliverables beyond the project scope to please stakeholders or customers. This is called gold-plating.
The problem is, these additions are often unnecessary to the point of diminishing returns. Since the extra deliverables were never evaluated to determine if they add value, this gold-plating behavior often ends up wasting time and effort.
Curtailing gold-plating is not easy because team members can engage in this behavior without the project manager’s knowledge. Here are some tips to help.
An excellent method of avoiding scope creep is to use project management software. These tools can help you manage scope and keep your projects on track.
A well-rounded project management solution, monday.com offers many of the features necessary to successfully manage projects to conclusion. It covers the basics, such as creating, assigning, and tracking tasks, in an interface that makes it easy to chart project progress.
This allows you to quickly identify if scope creep is encroaching on your timelines. Moreover, monday.com offers templates for a wide range of project types to streamline project creation.
The features offered by monday.com make it easy to start and stay on top of your projects. Tools such as workload capacity by team member allow project managers to spot signs of scope creep.
If capacity suddenly maxes out for an employee, it could be a sign of gold-plating. Monday.com’s flexibility and depth of features make it one of the best project management software solutions available.
Scoro is another highly-rated project management solution. Its feature set is comprehensive, including several budgeting capabilities such as invoicing and the ability to track time spent by team members. The latter allows team members to assign billable hours to a client, which is a deterrent to scope creep.
Another great feature is Scoro’s ability to prioritize tasks. The tasks related to project scope can be labeled high priority, enabling the team to stay focused on key items, not on tasks that lead to scope creep.
Scoro’s dashboard is packed with information. In this one location, the software makes it easy to closely monitor project progress so you can quickly identify and address scope creep.
Its plethora of reports also simplify the process of keeping stakeholders updated on project status, and they enable you to deliver the data most pertinent to each of them.
Asana enhances a team’s ability to communicate and collaborate as well as partner closely with managers, which allows project managers to closely watch the project to identify and stop scope creep.
Also, Asana’s Progress View feature enables team members to stay on top of project changes by delivering updates through software notifications. This helps catch scope creep issues quickly.
Via Asana’s Workload tool, you can easily see if a team member is overworked (or underutilized). If an employee had a reasonable workload last week and is suddenly overworked this week, it could be that extra work is made up of tasks related to scope creep.
One of the challenges with scope creep is that it’s often introduced by those you or your project team want to help the most. It could be your customers or co-workers who always treat you warmly. You want to help these people succeed, so you are more likely to accommodate scope creep from them.
This is why a change control process is your ally. As much as you’d like to help, it’s best for the success of the project for everyone to submit their requests through the change control process and allow a more objective approach to determine which scope changes make sense for the project and the business.
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