Customers Bancorp, inc (CUBI) Q3 2021 Earnings Call Transcript

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Customers Bancorp, inc (CUBI 1.67%)
Q3 2021 Earnings Call
Oct 28, 2021, 9:00 a.m. ET

Contents:

• Prepared Remarks
• Questions and Answers
• Call Participants

Prepared Remarks:

Operator

Good day and thank you for standing by. Welcome to the Customers Bancorp Incorporated Third Quarter Earnings Conference Call. At this time all participants are in a listen-only mode. After the speakers' presentation, there will be a question-and-answer session. [Operator Instructions]

And now I would like to hand the conference over to your first speaker today, David Patti, Communications Director at Customers Bancorp. Thank you. Please go ahead.

David Patti -- Communications and Marketing Director

Thank you, Paul, and good morning, everyone. Thank you for joining us for the Customer Bancorp's earnings call for the third quarter of 2021. The presentation deck you will see today has been posted on the Investor Relations page of the bank's website at customersbank.com. You can access the deck by clicking a red button marked latest earnings presentation. Our investor presentation includes important details that we will walk through on this morning's webcast. I encourage you to use, download or print the document.

Before we begin, we would like to remind you that some of the statements we make today may be considered forward-looking. These forward-looking statements are subject to a number of risks and uncertainties that may cause actual performance results to differ materially from what is currently anticipated. Please note that these forward-looking statements speak only as of the date of this presentation, and we undertake no obligation to update these forward-looking statements in light of new information or future events, except to the extent required by applicable securities laws. Please refer to our SEC filings, including our Form 10-K and Form 10-Q for a more detailed description of the risk factors that may affect our results. Copies may be obtained from the SEC or by visiting the Investor Relations section of our website.

At this time, it is my pleasure to introduce Customers Bancorp Chair, Jay Sidhu. Jay, the audience is yours.

Jay Sidhu -- Executive Chairman

Thanks. Thank you, David, and good morning, ladies and gentlemen. Thank you so much for joining us for this third quarter call. I'm joined today by my colleagues, Sam Sidhu, the President of Customers Bancorp as well as the Chief Executive Officer of our subsidiary bank Customers Bank; Carla Leibold, our Chief Financial Officer; and Andy Bowman, our Chief Credit Officer. Andy, Carla, Sam, and I make up what we call the office of the chair as Customers Bancorp.

We are very excited to be able to report another record quarter for our company. This quarter, we generated more income in a single quarter than we have in any previous full time year daily earnings. This milestone was achieved through incredible hard work by our teammates consistently working very hard, being very focused on priorities, being innovative and delivering the highest quality service to our clients, which has been one of our company's hallmarks since its founding almost 12 years ago. Even more exciting than our performance this quarter is where we are, where we stand today as a company, which we are very excited to share with you this morning and you will be pleased with our outlook for the future.

We are proud to have stepped up last year through our innovative approach and our tech capabilities to help small businesses all across America by funding approximately 350,000 PPP loans and for almost $10 billion and being number two in the nation among those who gave out the numbers of loans. This outstanding execution has generated $350 million approximately in SBA deferred origination fees, which has and will continue to significantly improve our capital levels and allow us to expedite investments in our continued growth in shareholder value and very important and gratifying to ourselves that we are seeing thousands of businesses all across America, who are now our clients thriving.

Let me briefly share with you the results for the third quarter. Total loans outstanding excluding PPP and mortgage warehouse were up 10% year-to-date annualized led by 19% year-over-year growth in C&I and 32% year-over-year growth in consumer installment loans. Total deposits grew about 57% year-over-year and an incredible $3.1 billion during third quarter with practically all the growth coming in non-interest bearing demand deposits. Broad-based organic growth drove our strong performance for the quarter. Net interest income was up about 100% year-over-year, and quite importantly, tangible book value per share increased 35% over last year. The safety and soundness of the bank continues to reflect the very strong credit quality and significantly improving capital ratios. Our strong performance supports further investments in the delivery and scalability of our business model by investing in capabilities and product lines that further serve our clients' needs and provide on the ground support as we continue to build our company.

Exemplary opportunity and speed is that this quarter we entered and a few quarters before that we entered several new businesses. So this has been a remarkable year for us. Some examples, as you can see on slide three, are everything that's in green, you can see that we now entered the fund finance business. We've included teams in technology and venture capital banking. We've recruited teams in the financial institutions group, and we have embarked on CBIT or Customers Bank Instant Token, which is our digital payments system. And we are very excited about digital asset banking and a small business services as well as SBA and credit card services that you can see from there.

So we offer a full suite of community banking, specialty banking, digital banking, both for the consumer and also for the commercial and we are laying the footprint to be a nationwide bank over the next couple of years. We will continue to leverage our best-in-class technology to efficiently deliver high-touch community banking, specialty banking, and digital banking services, keeping our customers at the core of everything we do. I want to thank you all for your continued support and it's amazing to think that we are just getting started.

I'll now turn it over to Sam Sidhu, President of Customers Bank, to take you through more details. Sam?

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Thank you, Jay. It has indeed been another great quarter and a very strong year so far. Our momentum has picked up pace and we have benefited from continued growth across the company, which highlights the broad-based strength of the franchise. Let me briefly summarize our results in a little bit more detail. We recorded a record $3.36 in core EPS, which represented net income of $113.9 million up an impressive 178% over the year ago quarter. This translates to a core ROCE of 42% ROA of 2.35% and a pre-tax pre-provision ROA of 3.36%. And our net interest margin came in at 3.24% for the quarter.

Now moving to the balance sheet, we ended the quarter with $14.2 billion in core assets, excluding PPP. Our loan book was $10.6 billion at quarter end. Importantly, our loan pipeline and backlog have grown to all-time high levels across the franchise, and we expect loan growth to continue to accelerate in the fourth quarter and into 2022. As you heard from Jay, our total deposits grew by $6.1 billion with $3.1 billion of that in the last quarter, driven by our efforts on the Customers Bank Instant Token or CBIT launch, which brought in $1.5 billion of non-interest bearing deposits as of September 30.

Strong asset quality is at the core of our franchise and we continue to have superior credit quality to peers with NPAs of just 27 basis points and our coverage ratio now at 1.65%. And very importantly on capital, our TCE ratio crossed 8% ending at 8.1% as we continue to experience tremendous capital bill, thanks to both strong core earnings, as well as PPP revenue recognition, which is accelerated by our efforts to partner with the SBA on their direct forgiveness platform. Our book value has increased an incredible 46% in the last six quarters, which is unprecedented growth of a bank of our size. And importantly, we reached these levels and achieved this growth without any dilution to our shareholders.

Flipping to slide five, let me update you on our strategic initiatives broadly across the company. This is what makes Customers Bank so unique and this is what has, and we expect will continue to drive value creation for our shareholders. Firstly, on the commercial side, as you heard from Jay, we seated a new team in the Carolinas to be based in Bloomington. This brings this year's total to four new expansion markets to date with additional teams in the recruitment pipeline. A reminder that this recruitment is driven by a single point of contact team looked out strategy, which has proven to be a very successful part of the business model, especially in 2021, given the disruption caused by the M&A industry amplified by the great resignation.

Moving to specialty lending. Weve launched two new verticals, as you heard from Jay and technology and VC banking, as well as the financial institutions group based in Dallas. As you can see, these teams are strategic fill-ins, both geographically or for our footprint and new business lines in verticals that are close to our existing core competencies, enabling cross sell to existing customers and their affiliates.

We are supporting the strong demand across the franchise by continuing to add experienced senior bankers to our existing teams as well to help support the growth from that demand. Our SBA team continues to perform very well with traditional 7A loan originations in the third quarter double of what we saw in the first half of 2021. On digital 7A, a reminder that many of these businesses dont have pre-existing banking relationships. And a number of them came to customers bank with their PPP loan. This is why we created a digital 7A product, and we believe we are the only bank that has a platform where a digitally sourced customer for loans under $350,000 can apply online, receive quick decisioning, and close in 30 days, which is unheard of an unprecedented in the SBA world.

The digital 7A pilot continues to progress well with nearly a $1 million originations in the month of September, which who would like to scale up as we previously stated to $3 million to $5 million of monthly originations. We achieved $4.3 million in year-to-date SBA gain on sale. Well in line with our $6 million stated full-year target. And our multifamily business, we experienced faster than expected runoff in the current rate environment. And as such, we have put a plan in place to grow the portfolio back to our stated target of 15% of total loans.

Now, moving to the middle on our consumer business, our digital direct personal loan business crossed the $1 billion in the quarter of customers crossed a $1 billion in the quarter of customers source applied underwritten by our credit program. Customers bank direct originations. We ended up with digital personal loan portfolio of $1.3 billion of which 70% has been sourced directly. To put this in perspective this is compared to a portfolio of $845 million as of December of 2019 of which only 15% had been sourced directly under the customers bank banner at that time.

As you can see, weve created an extremely profitable credit-led neobank within our bank with over 130,000 active profitable, personal loans, student loan, medical, dental, specialty loan customers, all sourced through digital channels and partnerships. When we add in our digital bank savings account customers and our 2020 and 2021 PPP customers that total increases to over 450,000 active customers coming in through our digital branch. It is worth mentioning that to date, we have cross sold additional products to less than 5% of that pool. This presents a tremendous opportunity for our data science and digital marketing teams who are advancing our data analytics capabilities to help our team to prioritize products in our roadmap and importantly, create digital cross sell journeys for these customers.

Moving to our consumer gain on sale initiative, our digital team originated and created loan pools, which were sold to investors in two separate transactions in the quarter, bringing our year-to-date total to $4.5 million already in excess of the $4 million target for the year. We have sold $140 million of loans originated for sale to date year-to-date. As previously mentioned, we are also working on our first marketplace lending partnership expected to launch in 2022, which has been led by our embedded fintech team, which was recruited and joined in the last 100 days or so. Were also working, continuing to work as you heard from Jay on a new credit card launch and additional consumer products in an effort to have an opportunity to earn multi-product relationships with our digital customers.

Now, moving to the right side of the page, firstly, in conjunction with the anticipation of our real-time payments platform as we mentioned, we on-boarded a significant number of non-interest bearing deposits toward the end of the quarter to assist us in these efforts. We recruited an experienced team to help with payments product launch, business development, customer on-boarding, and customer success to form the digital asset banking vertical.

Moving to our digital SMB bundle. This is an advanced rollout starting with the digital 7A, which has already launched term loans, revolving line of credit, commercial credit card are all in the near term roadmap. This is critical to build on our PBP with small businesses.

Finally, as previously discussed, we have engaged a leading global digitally digital consultancy to rebrand and relaunch our omni-channel online presence, which reflects the digital maturation and institutional growth of customers bank. This is on track to be completed by the end of the year.

Moving to slide six, as you can see our partnership with the SBA and direct forgiveness has proven to be incredibly smart decisions. We had a soft launch in August and it has resulted in significant acceleration of forgiveness for our 2021 PPP originations. We have been able to process over 30% of these loans for forgiveness in just a matter of weeks. Im proud of the teams technical agility and entrepreneurship to collaborate on such an important technology initiative that many other banks will now have the ability to take advantage of.

As you can see, we still have just under 50% of our deferred origination fee still to be recognized in the coming quarters. This will further improve our capital and more broadly our franchise position and strength.

Flipping to slide seven. Here, youll see a summary of the timeline and overview of the CBIT launch of process. We launched with a nine months of commencement of our comprehensive opportunity analysis, which first started with a build by partner evaluation. This summer after selecting our partner and signing our contract, we integrate the platform into our environment and implemented compliance processes and began our business development in earnest. In late September, we began opening up PDAs and anticipation of our eminent payments platform launch and after we completed testing and had a fully functional platform, we soft launch earlier this month. Our soft launch will include around 20 customers plus or minus, and we expect to remain in soft launch for a few months before opening up more broadly to all commercial banking customers.

With our non-interest bearing deposit group today, we will be focusing on balance sheet, capital and profitability discipline. We are taking actions on the following items, some of which are already in flight. Firstly, we paid down our PPP LS funding by $3.9 billion in the third quarter and saving an associated 35 basis points or $3.4 million per quarter. We currently have no PPP LS funding remaining. Next, we are focused on improving our deposit mix and cost of funding and by reducing or running off higher cost deposits.

For example, our digital bank deposits totaled over $1.2 billion and have savings rates around 50 basis points. We also have a planned runoff off by the end of 2020 of our bank mobile associates deposits, which were around $2 billion as of September 30. In addition to further improving our deposit franchise, we are also laser focused on interest earning asset deployment. We increased the size of our investments portfolio by $357 million in the quarter. And we will continue to deploy cash and excess of balances necessary to fund organic lending growth in the fourth quarter and thereafter.

In terms of loan growth, we have been very tactical through 2021 gearing up for the launch of our real-time payments platform by adding commercial teams and our expansion geographies and lending verticals like fund finance, technology venture capital real estate specialty finance, and digital asset banking. These teams are hitting a stride and well be ramping up nicely in 2022.

With that I'll pass it to Carla to cover the financials in more detail.

Carla Leibold -- Chief Financial Officer

Thanks Sam. And good morning, everyone. Ill keep my comments focused on five key topics. First, strong organic loan growth with a favorable loan mix. Second, transformational improvements in the quality of our deposit franchise. Third, growth in net interest income and net interest margin; fourth, significant capital accretion, and fifth tangible book value.

Turning to slide eight. Ill start with loan growth and overall loan mix. You can see from this slide that since 2018, we've had a compound annual growth rate in core loans excluding PPP of 8%. Over the past year, our core C&I portfolio group by $516 million or 19% and our consumer personal loan portfolio grew 32% or 391 million. As expected our mortgage warehouse portfolio decline $1.3 billion year-over-year and ended the third quarter at $2.6 billion, also as planned our multifamily loan balances declined over the year ago period by $563 million ending the third quarter at $1.4 billion.

When we think about the overall loan mix over time, we are still targeting previously reported ranges with our core C&I, including specialty lending, making up about 35% to 45% of our total loan book, multifamily about 15% of the loan book, investment creates, approximately 10% mortgage warehouse, 15% to 20% of the loan portfolio and the consumer personal loan portfolio. No more than 20%. As Sam mentioned, you can expect to see growth in the multi-family to hit the 15% target. The mortgage warehouse portfolio is still expected to put the clients and we're expecting to end the year somewhere between $1.9 million and $2.1 million. The growth in the multifamily business along with other lending verticals is intended to dampen the volatility, resulting from our seasonal mortgage warehouse books. As Sam mentioned, we have strong pipelines across all of our lending verticals and are on track to hit our 2021 growth targets that we communicated earlier this year.

Moving on to slide nine, you can really see the transformational improvements that we've made toward the positive franchise and overall funding profile. A few items to highlight here since 2018, we've had a compounded annual growth rate of 37% in total for profits, year-over-year, we had total deposit growth of $6.1 billion or 57%, which included a $5.3 billion increase or 115% in total demand deposit. At the end of the third quarter, our GDAs accounted for 59% of our total deposit portfolio. Cds also declined $379 million or 39% year-over -year making up only 3% of total deposits at the end of the third quarter.

We also continue to make significant progress on reducing our overall total cost of deposits. The average cost of deposits in third quarter 2021 drops 25 basis points from the year ago, period. Our spot costs of deposits dropped to 32 basis points at September 30. And we now expect our cost of this deposits to be below 30 basis points by year end 2021.

Turning to slide 10, you can see the growth in net interest income over a rolling five quarters from the core bank, excluding PPP. I'll also make a few comments here. First net interest income of $108 million for third quarter 2021 increased 23% over the year ago, period, and second net interest margin. Again, excluding PPP for the third quarter 2021 was 3.24%. It's important to highlight here that excess cash balances that were held on our balance sheet negatively impacted our third quarter net interest margins by about 16 basis points, absent these higher cash balances. We would have seen that interest margin expansion by about 10 basis points.

Briefly turning to slide 11, a few high-level comments related to credit quality. Overall, our asset quality remains excellent. Our credit reserves are strong and our near term credit outlook remains stable. Moving to slide 12, this slide really highlights the significant improvement in our total risk based capital ratio over the periods presented. The estimated total risk-based capital ratio at the end of third quarter 2021 is up about 240 basis points over the year ago, period, despite the $82.5 million preferred stock redemption on September 15, which on a stand-alone basis decreased the total risk-based capital ratio by about 70 basis points.

The significant accretion in our TCE ratio, excluding PPP shown on the right side. The right side of that slide really demonstrates the Slingshot effect in our capital ratios that we've been discussing all year. At September 30, our TCE ratio was 8.1% up 36% from the 5.9% reported a year ago. This accretion is driven by the profitability of the core bank, as well as PPP related revenues. Lastly, moving to slide 13, you can really see the appreciation in our tangible book value over the past 12 months. At September 30, our tangible book value was a little north of 35 rewind one year from September 30 and our tangible book value was close to 36 or 26.

That's a 35% increase year-over-year. Now, if you fully pro forma in all the expected net revenues from the PPP program, our tangible book value is at or above $40 given where we were trading as of October 20 or prior to September 30 tangible book value was 134%. And this is where we continue to see the significant potential upside.

Before turning it back to Jay to wrap up a comment on our core EPS guidance, excluding PPP. For full year 2021, we are projecting $4, for 2022 we're project projecting between $475 and $5, which is about a 20% to 25% increase over 2021. And we are now projecting a core EPS of $6 sooner than the previously reported 2025.

And with that, I'll turn it back to you, Jay.

Jay Sidhu -- Executive Chairman

Thanks so much, Carla, a great report. Let me just summarize for you some of the key accomplishments very quickly. And then we'll open it up for questions from any of you. On the financial performance front, as you heard we reported record earnings $167 million pre-tax and $110 million after tax. So, and that like I mentioned, it was higher than any annual performance in the company's history. On the deposit side, that's been a very high priority for us to dramatically improve the deposit franchise of the company.

And we are really pleased with the growth in non-interest bearing deposits and an even excluding CBIT related deposits year-to-date growth was 37% and practically all of it came in non-interest bearing deposits. On the shareholder value, stock price performance. As you know, a Customers Bank Corp stock was one of the best performing publicly traded stocks in 2021 with 160% plus appreciation, but we still believe that we are only trading at about 10 times earnings.

And as Carla mentioned, about 134% of tangible book value. And just to remind you for the last few years, I and most of our colleagues have taken 100% of our bonuses in stock not cash. It was pretty good now from a technology driven perspective, as you know, CBIT was launched $101.5 billion in deposits already here, and we are very poised for significant additional growth on the PPP front. As you know weve not only taking, not only help 350,000 or so businesses, but more than 95% of these businesses, we help. We're all classified as real micro businesses. And many of them being minority owned and women owned businesses, and we are thrilled that we were able to help them as well as make hundreds of millions of dollars simultaneously for our shareholders. From a gain on sale business, this is a new initiative technology based let's base the loan sale.

And then that resulted in about it almost $8.8 million in gain on sales year-to-date in 2021, we will continue to opportunistically look at more FinTech partnerships to grow digital businesses. We think that it's a huge untapped opportunity. At the capital front, as you heard from Carla and Sam, we dramatically improved our TCE ratio, excluding PPP. We are now over 8% and we are only about halfway through the realization of our PPP non-interest income, as well as interest income.

From the capital front, we completed our redemption of the $82.5 million preferred stock, which is going to add about $13 million in our annual DPS run rate, as well as we executed, started to execute on our common stock purchase program, where we bought back a few hundred and some thousand shares last month while we were in the quiet period, and we are committed to building shareholder value and blow to remain opportunistic. And on any weaknesses, we are prepared to buy back our stock.

As of October 20, like I mentioned to you earlier the exact number was actually 167,000 shares that we purchased. So we remain extremely optimistic about the future and the guidance that Carla has given you on EPS that is something which we are committed to executing.

So with that operator, please open it up for questions from anybody.

Questions and Answers:

Operator

Thank you, sir. [Operator Instructions] Your first question comes from the line of Steve Moss with B. Riley Securities. Your line is open.

Steve Moss -- B. Riley Securities -- Analyst

Good morning.

Jay Sidhu -- Executive Chairman

Good morning, Steve.

Steve Moss -- B. Riley Securities -- Analyst

Good morning, Sam and Jay. And maybe just starting with the CBIT deposits here, $1.5 billion before the soft launch is quite impressive. I am kind of curious, how many customers comprised $1.5 billion. And if you could maybe give us some color here on equipment balances are now that you're, call it, a week or two past the soft launch.

Jay Sidhu -- Executive Chairman

Sure, Steve. Happy to provide a little bit more color. So the soft launch, as we mentioned, is somewhere between sort of 18 and low 20 around 2,000 and type customers. most of whom have either already funded their accounts or on the or have opened their accounts and in process of funding and beginning sort of payments testing and transactions. Over a period of time, we'll continue to share more information on the composition once we have a more stabilized ecosystem. The way that the ecosystem was programmed today was to create three to five nodes of important counterparties with each other. And many of those nodes also connect through at least one counterparty, so that we're starting to create the beginning of a web and a network. And over time we'll be able to share more information on the number of customers, the average balance size, and potentially even payments volume once that ramps up.

Steve Moss -- B. Riley Securities -- Analyst

Okay. And so just as we think about, you're here in soft launch mode, kind of, how long do you think you'll be here? And, when you maybe go to a formal launch, how many customers do you envision maybe adding on at a time, just kind of get a feel for the potential growth here over the next couple of quarters if you will.

Jay Sidhu -- Executive Chairman

Sure. So it's difficult to fully say with certainty, but I'll sort of answer it the best I can to kind of give you perspective on how we'll approach it. So, firstly, from a timing perspective, we anticipate will remain in soft launch through the quarter and there's only 60 days left and we need to make sure that we have all of our customer service and testing and monitoring buttoned up. And we'll continue then sort of onboarding new customers more likely in the first quarter. The way to think about it is, is that as I mentioned, we'll continue to add more nodes these three to five sort of customer type nodes, common customer type nodes, and then we'll add to the existing nodes.

So there's going to be a combination as you think about deposit growth and customer growth. There is existing growth from customers were already on the platform or we'll eventually be moving over more dollars as they start to see more of their counterparties on the platform. Similarly, the counterparty is a little bit bringing on deposits as well, and then we'll be continuing to add more nodes as well. So that's sort of how we think about the programming and really we'll onboard as quickly as makes sense from a compliance and a technology monitoring perspective.

Steve Moss -- B. Riley Securities -- Analyst

Okay, that's helpful. And then you guys hired a number of the new commercial teams here, just color on the book of business you're expecting to bring over and also your thoughts on the digital asset lending in particular kind of curious as to how to think about that.

Jay Sidhu -- Executive Chairman

Sure. so, firstly on the teams, I think that the better way to think about it is that there's only so many players who are actively targeting in banking, the payment space, digital asset ecosystem, so over a period of time in the medium to long-term, we feel that we should have an opportunity to take our fair share of payments transactions as well as the associated deposit float to fund those payments.

Steve Moss -- B. Riley Securities -- Analyst

Okay.

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

And Steve, from an earning asset growth point of view overall, we are very optimistic that as a result of these teams that we have onboarded as well as we've added and as well as we are much more focused on earning asset growth, but maintaining our credit standards. We are looking at something like $350 million to $500 million growth per quarter in earnings assets.

Jay Sidhu -- Executive Chairman

And specifically on the digital asset banking, Steve, it's on, as you can appreciate and trying to sort of build a moat around these digital asset banking customers, who are entering Customers Bank and our payments ecosystem. We want to make sure these are multi-product relationships, especially for the more institutional more keystone anchor customers. And as such, we are exploring in an early stages of diligence on launching lending into that vertical as well.

Steve Moss -- B. Riley Securities -- Analyst

Okay. That's all helpf Ul. And then in terms of maybe just on the digital SBA initiatives and the originations there, a good quarter in terms of everything in one sales. Just talk about, I've talked about a couple quarters of a gain on sale income. I mean, are you guys just thinking of putting it on balance sheet longer? I am just kind of curious as to how you're thinking about the strategy on that side?

Jay Sidhu -- Executive Chairman

The gain on sale that we view as we we are looking to make sure that we have sort of a minimum threshold of four times what we were in 2020 as an example in 2021 and that's something that we would like to maintain some sort of $6 million plus or minus type recurring revenue, gain on sale stream. We're currently originating at a pace of about $10 million a month and our traditional 7(a) business. And that feels like a good number to be building off. So we're continuing to hire more individuals to join that team to have an opportunity to grow in 2022 and 2023.

Today with the 90% guarantees sort of falling off a little bit potentially this year, we have still seen our gain on sale premiums at north of 10%. We were north of 10% this quarter where we're north of 10% in the second quarter. So in a market where you're sort of in that 10% to 12% gain on sale situation, it does make sense to continue to sell the guaranteed portion of our loan book. Having said that over time, we may reevaluate this, but that's more of a long-term decision.

Steve Moss -- B. Riley Securities -- Analyst

Okay. All right. Thank you very much. I'll step back into the queue.

Jay Sidhu -- Executive Chairman

Thanks Steve.

Operator

[Operator Instructions] Your next question is from Bill Dezellem of Tieton Capital Management. Your line is open.

Bill Dezellem -- Tieton Capital -- Analyst

Thank you. I believe that you all purchased roughly $529 million of PPP loans in the quarter. And if that's correct, what was the discount that you paid on those loans? And is there any difference in timing that you would anticipate for when those will be forgiven?

Jay Sidhu -- Executive Chairman

Sure. Good morning, Bill. So we repurchased those loans at approximately 1% discount plus we have the ability to put 1% interest income. Having said that we thought this is an interesting opportunity in conjunction with the launch of the SBA direct forgiveness platform. This was a global fintech who wanted to rationalize and move PPP off their books and put it behind them, so they could focus on other initiatives. And as such, we had an opportunity to not only acquire the loan book at a discount, but we also feel we're going to have an opportunity to forgive these loans at a faster pace than you would have seen in 2020. And as such, there is an opportunity to recognize most of that gain in the next two quarters.

Bill Dezellem -- Tieton Capital -- Analyst

And so Sam, if we understand correctly, the benefit or gain to you all will be double the normal PPP as opposed to 1%, it will be the 1% plus the 1% discount or a total of 2%.

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Well, the 1% interest income is on an annualized basis. So the discount will be realized, but the interest income will be for on our balance sheet.

Bill Dezellem -- Tieton Capital -- Analyst

I understood my ear. Thank you very much.

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Thanks Bill.

Operator

[Operator Instructions] Your next question is from Peter Winter with Wedbush Securities. Your line is open.

Peter Winter -- Wedbush Securities -- Analyst

Hi, good mornings. I want to it's very helpful to give the updated EPS guidance for next year. I was wondering, could you just provide maybe some big picture details, maybe on the balance sheet income statement trends that you're thinking. And then secondly, does that include share buybacks and potential for additional preferred stock redemption?

Jay Sidhu -- Executive Chairman

Yes, let me take a stab at that, then Ill pass it onto Carla and Sam for any additional comments. So Peter, we are looking at like I mentioned earlier, owning assets and deploying some of our excess cash. So that's going to be contributing then the continued non-interest income growth, continued net income growth, as well as continue to manage our expenses. But we have been weve been making all the investments that are needed to make for our future growth. So, I think the drivers of our revenue last next year will be good by maintaining our expense growth, and getting the net interest income going from burning asset generation capabilities and we set the stage for that. We set the foundation for that. And we are up a very, very bullish that well be able to execute on that. Carla, anything you would wish to add?

Carla Leibold -- Chief Financial Officer

No. Jay, I think you hit the comment on non-interest expenses in that we're remaining very diligent on managing those expenses. And as we think out longer term for 2022 and beyond we're projecting no more expense for 5%.

Peter Winter -- Wedbush Securities -- Analyst

And does the-that guidance, does that include any share buybacks or potential for additional preferred stock redemption?

Jay Sidhu -- Executive Chairman

I think we've been not included any significant share buyback. That'll be opportunistic, because we think there might be a lot of volatility in the markets who knows over the next several quarters. And we are going to be prepared to execute aggressively if needed for our share buyback. But at the same time, we see revenue growth and deploying the capital. Then that gives us a higher return. Then we will allocate the capital in that direction. So, we really, what we've done is that we positioned ourselves for capital allocation in the best possible way. And so we are very well positioned in our opinion to make the net income guidelines that you've given to you without share buyback. And Carla, do you want address that part of the question on the preferred?

Carla Leibold -- Chief Financial Officer

Yes. And from a preferred perspective what we're thinking about right now is, as of December 15 our last series of preferred stock will ultimately reset and become redeemable. So, as we think about that longer term we're considering potentially refinancing them or redeeming them and refinancing them in 2022.

Peter Winter -- Wedbush Securities -- Analyst

Okay, thanks. I hear you on credit quality that you've got a positive outlook on credit quality. I guess I was a little bit surprised that you added $6 million to reserves that's a little bit of an outlier versus other banks. And part of it is to support the consumer loan growth. But I'm just wondering if you could talk about the rationale for the-anything else, why you added to reserves, and then maybe just what the outlook is for provision expense?

Carla Leibold -- Chief Financial Officer

So, I can give a couple comments on that. First of all, during the quarter we recorded $13 million of provision expense, and that was offset by about $7 million of charge-offs for a next $6 million increase in our ACL. And we have a very disciplined governance process surrounding the estimation of our ACL. And when we looked at mostly the consumer installment portfolio, just the change in the mix there, we had some increase in the provision expense, but nothing, no emerging trends. And the guidance that we're given is still within that $10 million to $15 million per quarter. So, we felt this quarter with right in the middle of that previously reported.

Peter Winter -- Wedbush Securities -- Analyst

Great. And then just my last question. That $6.2 million to make whole feed to a single high deposit growth customer, can you just provide a little bit more color on that and why it's transitory?

Jay Sidhu -- Executive Chairman

Yes, let me take that on now two years ago, a year and a half ago, when there was a very different environment as part of our hedging strategy, we accepted a large deposit from a national company with a fixed rate for a five-year period. And we just didn't think in this kind of an environment that it made any sense to keep that on our balance sheet, plus the fact that we have a tremendous culture in non-interesting bearing deposits, and that we could get rid of it very effectively by not really effect on our income statement. So it is-it was a right move for us, and that's going to help us with our margin and you thought it helped us with our margin, and then we think it's the right thing to do.

Peter Winter -- Wedbush Securities -- Analyst

Thanks. Congratulations on a really nice quarter.

Jay Sidhu -- Executive Chairman

Thank you so much.

Operator

Your next question comes from the line of Frank Schiraldi with Piper Sandler. The line is open.

Frank Schiraldi -- Piper Sandler -- Analyst

Good morning.

Jay Sidhu -- Executive Chairman

Good morning Frank.

Frank Schiraldi -- Piper Sandler -- Analyst

I wonder if, I just want to make sure I have the loan growth expectations, right. I think in the last quarter you talked about mid-single-mid-to-high single-digit loan growth, excluding PPP and warehouse, and now with some more, I guess, growth in multi-family, I'm just wondering if that still holds true and any thoughts for as we head into 2022?

Jay Sidhu -- Executive Chairman

Carla you want to take that?

Carla Leibold -- Chief Financial Officer

Yes. So yes, that does still hold true as and we talked about, we have record pipelines across all of our lending verticals, and we're expecting most of that to come into the fourth quarter. Maybe some of that will come into the first quarter of next year. So, right now we're on target and hit those growth expectations.

Frank Schiraldi -- Piper Sandler -- Analyst

And any thoughts on 2022? I know, it's still 2021, but just given the teams you've added and everything you're doing, it seems like there could be some acceleration in those expectations?

Carla Leibold -- Chief Financial Officer

Yes. So at this point in time, we're waiting to see what comes through in the fourth quarter. And then as we complete our strategic planning process later this year, early next year, we'll come out with more guidance in 2022 up for growth expectations, on our January call.

Frank Schiraldi -- Piper Sandler -- Analyst

Okay. And then just lastly, on the-on efficiency. I'm wondered if there's any color you can provide, Jay, you already talked about, these investments having been made for these new business lines you're entering. Wondering if you could either, Carla talk about expense growth or maybe more easily-it's more easy to talk about core efficiency levels that you anticipate for the bank?

Carla Leibold -- Chief Financial Officer

Yes, so couple of comments there. And I think we talked about it with the addition of the new teams. Some of those were added very late in the third quarter, somewhat comes through the fourth quarter, so not fully baked into our run rate at this point in time. But as we mentioned, we remained very diligent about managing our expenses as we strive for operational excellence. We will be very diligent in controlling those expenses in 2022 and beyond. And so as we go through that strategic planning process, again, we will continue to win fast in our future in technology with the balance of managing those expenses.

Frank Schiraldi -- Piper Sandler -- Analyst

Okay. And if I could just sneak in one last one on buybacks. Jay, you mentioned, sounded to me like you might be more opportunistic just given some of the volatility, you think you could see in the marketplace. So is it safe to assume maybe at these levels it's more about keeping powder dry, and then if there is volatility in the market being opportunistic there?

Jay Sidhu -- Executive Chairman

Frank, you're right, because we are very focused and we don't want to get our eye off the fact that we want to improve and have best-in-class TCE ratios and overall capital ratios. And unlike majority in the banking industry who are really struggling to see any kind of revenue growth we are not struggling to see revenue growth. We are sort of a very unique very few banks like us who are seeing such opportunities. So that's why from a capital allocation process we want to make sure that we allocate the capital in a manner that is most effective from a safety and soundness point of view. That's most effective from the shareholder value creation point of view, and that we use all types of capital to support our growth. We are not backing away from our targets for TCE ratios to be dramatically higher than where they have been. And we want to maintain those. We are conservative and we've been building our reserves like we shared with you, and you want to have a fortress balance sheet that is much more related to shareholder value creation, then constant regular buybacks, do support earnings-per-share growth. Revenues, in our opinion, must support earnings-per-share growth with buybacks whenever there is an opportunity, that's our philosophy.

Frank Schiraldi -- Piper Sandler -- Analyst

Alright, OK. Thank you for all the color.

Operator

Your next question comes from the line of Michael Perito with KBW. Your line is open.

Michael Perito -- KBW -- Analyst

Hey, good morning everyone. Thanks for all the color thus far. Obviously a lot of my questions have been asked and answered, but I did have a couple additional questions on CBIT launch. I wanted to drill down on, I guess number one, we appreciate any color around how you guys are thinking about kind of the volatility of the deposits that come onto the platform and how that kind of impacts your ability and your appetite to deploy them, whether it be in cash, securities or loans, over time as they seize them. Love a little bit more color about how you guys are thinking about that dynamic, because I know, the volatility, quarter-to-quarter, week-to-week can be pretty high at, with some of the other banks that are doing something similar to this.

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Sure, absolutely. Good morning, Mike, happy to take the question. So I think that some of the other banks are seeing payments volatility, but not necessarily seen deposits and volatility. They're seeing more velocity which makes sense as there's market volatility. There's more transactions between some of the institutional investors. So first and foremost we have enough our loan to deposit ratio is almost, it's just slightly above 60% sitting where we are today ex PPP. So we have a tremendous amount of cash to continue to deploy to fund our even sort of opportunistic loan growth, above what one would expect in all of 2022. That's the first point I would make. That's just important to note, as we think about the ramp up of this business.

The second thing that I would say is that, being a fast follower in the business, we have the luxury, the benefit of choosing some of the most institutional, but also key anchor clients who have grown a lot in the last, couple of years since they first started payments data based banking relationships. So we have an opportunity to be very selective, especially in the beginning, as we programmed the beginning of the foundation of the payments platform. So I think the two of those combined give a lot of, it should give a lot of medium term comfort. And then from a long-term perspective, we talked about a strategy of investment securities being on standby for loan growth that's that helps our short to medium term profitability. And then we'll be able to disclose all of the types of statistics and disclosures that will help give you comfort that these are sticky deposits, as opposed to me just telling you today that they will be sticky.

Michael Perito -- KBW -- Analyst

Yes. And no, I mean, I think if the question wasn't more so that whether they're sticky or not, I think it just, if there's a lot of velocity and the movement, it can just be a little trickier to deploy. I think generally speaking the deposits, seem to be pretty operational in nature. Right. Which should make them sticky over their lifetime, I would think.

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

That's right. That's right. Yep. Absolutely. I think that. And one thing to, just to mention when those market stability, yes. When there's market volatility the customers actually fund more in deposits, so higher volatility actually leads to higher deposit balances, which is counter intuitive. When you think about it

Michael Perito -- KBW -- Analyst

Right on the digital assets side you're talking about specifically. Right?

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Correct.

Michael Perito -- KBW -- Analyst

Correct. Yes and I apologize if you guys clarify this, but the $1.5 billion of digital asset deposits that wasn't, I was kind of, I was a little confused with the way it read that, just kind of operational deposits that opened up with Customers Bank. Right. That's not necessarily funds that were opened up specifically to be on the CBIT platform, which launched, post quarter end is that right? or am I misinterpreting that?

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

No, it's actually the ladder. They joined the platform in anticipation of the real-time payments platform launched. They started opening up DDAs and funding accounts prior to the launch.

Michael Perito -- KBW -- Analyst

Got it. Okay. Alright and just lastly, as you, I think the, obviously with the are very digital asset focus, but you guys are not kind of, limiting your to that. As in terms of only focusing the cash platform there, I was just curious though. I mean, it's the digital asset space kind of the likely to be the most nearest growth opportunity, but was curious if you were willing to provide a little bit more color around what other use cases you think the platform could have that maybe we could see some momentum in, inside the next 12 months versus, kind of multi-year build out

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Thanks for that question. It's something we didn't cover. So firstly, there's a maritime client, that's part of our soft launch to give you perspective. So we've already brought a new corporate client that was not part of the Customers Bank already, into, and that's a multi-billion dollar customers. So they there's an opportunity while the account balance is not very high today. There's a tremendous opportunity as counter parties come in.

Second thing that we've done is, we have about 10% of our customer base that, of our deposit customer base that is already engaged. And in discussions about look either learning more or joining the CBIT platform, specifically $375 million of that is in process of integration and onboarding to eventually join the platform in the next quarter or so. So that doesn't increase our deposit, but it just talks about the engagement. And then obviously those folks will need counter parties to be joining Customers Bank as well to make the payments platform successful.

Michael Perito -- KBW -- Analyst

Got it. Okay, very helpful color. Sam, thank you and thank you for all the other insights. Appreciate it.

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Thanks, Mike.

Operator

We have completed our hour. [Operator Instructions]

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Sorry go ahead.

Operator

Apologies, sir. Our last question is from Steve Moss with B. Riley Securities.

Steve Moss -- B. Riley Securities -- Analyst

Just a couple of follow-ups here. Just in terms of the PPP fees, just kind of curious on the disclosure, the PPP fee totaled, does that include the $529 million purchase or did that exclude?

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Yes, it does.

Steve Moss -- B. Riley Securities -- Analyst

Okay. And then in terms of just the timing of the PPP fees here, as we think about realization, it looks like had really good acceleration into quarter end. Don't think we'd talk necessarily about how to think about, what you think could be paid down here in the upcoming quarter to?

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Sure. Steve it's we, unfortunately don't have a great sense. What I can say is that you can tell there was a big search, 70,000 loans forgiven in just seven weeks after the soft launch of the direct forgiveness platform. I mean said that, that as you can appreciate, we're a couple of weeks into the quarter and that has the pace has definitely slowed down, but we're continuing to engage in digital marketing campaigns and data with those customers. Understanding who has started an application, who has questions and what's really fascinating. This also translates into our cross-sell opportunities.

As we have a 70% to 80% email open rate for these customers. So there's a beyond the forgiveness, there's an incredible upside opportunity to continue to sell products and services into these customers.

Steve Moss -- B. Riley Securities -- Analyst

Right. And that ties in to my next question. Sam in terms of just the digital SMB, you guys highlight the pilot launch here in the first half of 2022, just kind of, I mean, I see the 315,000 unique customers, but kind of curious, how do you think about, the potential size of those customers and if you could size it up in any way kind of frame out how to think about the potential of that initiative.

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Yes, it's a good question. And it's something that we're going to have to share more over time, because we're also learning about the customer and customer health, and we've actually gone so far as to partner with third-party data providers, just to try to triangulate transaction data for many of these merchants. We're also, in some cases, treating the business owner as a individual say for a personal loan product. But first and foremost, the demand that we think is going to be top of mind, is going to be the Digital 7(a) product, which is what we prioritize for us. So over time, we'll continue to share more information. We just wanted to take this opportunity this quarter to share what the gross customer pool looks like, which is very unique of a bank of our size.

Steve Moss -- B. Riley Securities -- Analyst

Right. Okay, great. Well, thank you very much and a great quarter.

Jay Sidhu -- Executive Chairman

Thanks everybody. Sorry,

Operator

And that concludes the question-and-answer session. Now I'd like to turn the call back to Jay Sidhu, Chairman and CEO of Customers Bancorp, Inc and Executive Chairman of Customers Bank for closing remarks. Jay?

Jay Sidhu -- Executive Chairman

Yes. Okay. Thank you very much, everybody. Really appreciate your interest in Customers Bancorp. If you have any further questions, please don't hesitate to call any of us. Thank you and have a good day.

Operator

[Operator Closing Remarks]

Duration: 61 minutes

Call participants:

David Patti -- Communications and Marketing Director

Jay Sidhu -- Executive Chairman

Sam Sidhu -- Vice Chairman, President and Chief Executive Officer

Carla Leibold -- Chief Financial Officer

Steve Moss -- B. Riley Securities -- Analyst

Bill Dezellem -- Tieton Capital -- Analyst

Peter Winter -- Wedbush Securities -- Analyst

Frank Schiraldi -- Piper Sandler -- Analyst

Michael Perito -- KBW -- Analyst

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