In the video below, The Motley Fool's Brendan Byrnes and Author Lisa McLeod use the recent New York Times op-ed by former Goldman Sachs (NYSE: GS ) employee Greg Smith as an example to discuss how the internal culture of an organization's sales leadership is critical to long-term success.
Lisa says, "the way the sales leadership talk about their customers, influences the way the sales people will treat the customers." She further details the importance of a sales organization being focused on the best interest of the customer, saying, "If you treat customers like a number, they'll return the favor."
And while The Motley Fool isn't in the same business as Goldman Sachs, she notes the Motley Fools' own purpose -- "Help the world invest. Better." -- and how this critical difference in cultural mentality will drive customers either toward, or away from, a business like Goldman Sachs.
Big finance firms like Goldman Sachs are still trading at deep discounts to their historic norms. Investors everywhere are wondering if this is the new normal, or whether finance stocks are a screaming buy today. The answer depends on the company, so to help figure out whether Goldman Sachs is a buy today, despite the troubling exposures of the Greg Smith op-ed, I invite you to read our premium research report on the company today. Click here now for instant access!