Here's Why People Hate Bank of America

It's fair to say that Bank of America (NYSE: BAC  ) is the pariah of the banking world. It found itself at the bottom of the heap in a J.D. Power survey of mortgage customers; it was the worst-performing bank on last year's American Customer Satisfaction Index; and the industry publication American Banker recently announced that it has the lousiest reputation among both customers and noncustomers of any large lender in the country.

But I was nevertheless surprised at the outpouring of vitriol that our readers heaped on the nation's second-largest bank by assets in a series of articles that I've written of late. In one detailing allegations of abuse under the 2009 Home Affordable Modification Program, or HAMP, readers lambasted the bank for a multitude of slights. "If [Bank of America] were a person it would be in prison," one reader noted. "I hate that my mortgage was sold to these scumbags," says another. And a third expressed the opinion that "[Bank of America] should be shut down for fraud and cheat."

The same quality of responses was appended to a follow-up piece discussing Bank of America's performance on the aforementioned American Banker survey. "If I want to ruin my day, all I have to do is call up Bank of America," one commenter noted. "Bank of America engages in the biggest legal thievery in the USA," noted another. And "[Bank of America] takes perverse pleasure in hurting its customers," said a third.

Finally, though not surprisingly, the vast majority of readers who chimed in continued to unload on the bank in the most recent piece. "I would not use [Bank of America] if they were the only bank in the world." "[Bank of America] sucks and must be held accountable for their deceit and unrealistic demands from hard working homeowners!" And last but not least, "I hope that every robber who robs [Bank of America] is successful."

So, what's the point? Is the point that both I and the vast majority of our commenting readers take perverse pleasure in kicking Bank of America while it's down? Do the comments I quoted above reflect nothing more than the collective opinion of a vocal minority? Are the readers that took the time to share their experiences just a bunch of freeloaders who are unjustly blaming the bank for their own, preventable travails, such as buying a house at the peak of the market, taking on a second or third lien, or agreeing to an inappropriately structured mortgage?

While all of these are legitimate questions, they nevertheless miss the primary issue here. What people should be asking themselves, and particularly those who defend the big banks like Bank of America, is this: Are the nation's largest lenders intentionally exploiting their overwhelming market share by acting as economic predators? And are they doing so despite the fact that they owe their very existence to a massive multibillion-dollar bailout from taxpayers?

No reasonable and informed person would disagree with the contention that banks play an important role in society. Indeed, many historians believe that robust and advanced financial institutions were the reason that a tiny island nation like Great Britain was able to become a world power. And few people would disagree that American consumers should be more responsible with their personal finances -- though, this somewhat goes against the domestic consumer engine that's fueled the U.S. economy for the past 60 years.

At the same time, however, when a group of irresponsible, and now fabulously rich, financiers plunges the economy into the second-worst economic downturn since the Great Depression, from which taxpayers footed the bill to protect said financiers' jobs, I don't believe it's unreasonable for the average American to feel that banks should be more deferential in the way they treat customers. That is the issue here. And that, in my opinion, is why people hate Bank of America.

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  • Report this Comment On July 04, 2013, at 12:24 PM, manicraider wrote:

    what was the first-worst economic downturn since the Great Depression?

  • Report this Comment On July 04, 2013, at 12:38 PM, tcmitts wrote:

    Let's see, Bank of America aren't they the ones that wanted to fingerprint the guy that had no hands? My personal experience with them is paying off my daughter's car loan and they repossessed it the next week anyway.

  • Report this Comment On July 04, 2013, at 12:52 PM, Annbury wrote:

    The former CEO of Mellon-Bank of NY, Robert Kelly, was interviewed for the top job at BankAmerica. He reportedly turned them down because the many mergers that BAC had engaged in meant that their computer systems were totally incompatible, and a CEO could not have a clue as to what was going on in the company. Does anyone believe that any of the major bank CEOs know what is happening to their divisions?

  • Report this Comment On July 04, 2013, at 12:52 PM, Dewildman2004 wrote:

    Why bank with an entity that makes no secret of its disdain for customers? As a former Networking VP for a Savings Bank I can recall emphases upon customer service and account growth. I was frustrated with BofA for a number of reasons, but attitudes toward significant account Holders topped the list. I became a BofA savings account holder at the age of seven through a school program that took a few pennies a week. Fifty-six years later I closed a pair of six figure business and personal accounts for these and other reasons. The attitude was "don't let the door hit you in the ....."

  • Report this Comment On July 04, 2013, at 12:55 PM, spencermills wrote:

    I'm in Chapter 13. I am attempting to refinance my mortgage which Bank of America bought. They denied my HAMP request because they lost the authorization my attorney sent them 3 (three!!!) times. Finally got the letter into their system, filed an appeal, and they offered me a rewrite with over 8% interest. And they wouldn't send me a loan estimate. (I figured out the interest rate myself as everyone I spoke with refused to tell me.) So then I get a letter that the refinance was denied because I refused the loan! Last I heard, asking for information was not a refusal. I am now working on getting out of their clutches but I have little hope of staying out as many people have told me their mortgages are just resold back to the bank they started with. Where do I go to file a complaint and would it do any good?

  • Report this Comment On July 04, 2013, at 12:56 PM, geofly wrote:

    BOA is the worst. They had me on a credit card that I hadn't used in over a year, charged me an annual fee that I didn't know about (and then dinged my credit just when I was buying a house) and when I asked them to drop the fee (and they agreed over the phone) but then didn't in reality. Do not trust these crooks with a dime!

  • Report this Comment On July 04, 2013, at 1:03 PM, ltjbukem00 wrote:

    Hands down, BOA has to be the bottom feeders of their industry. I wish my loan was never sold to these irresponsible "professionals" as they call themselves. They tell you to be late on your loan to qualify for a government program, then two months later they say because I am late on my payment, I no longer qualify. I hate to wish ill on people, but if I woke up tomorrow and saw BOA vanished from the earth, it wouldn't bother me one bit. In fact, I'd have a smirk on my face. Be gone with BOA.

  • Report this Comment On July 04, 2013, at 1:05 PM, Jmers wrote:

    I avoid doing business with them at all possible. As I recall the Motley Fool used to have a nice fixed rate credit card, that was until Bank of America bought MBNA; they quickly fixed that error.

  • Report this Comment On July 04, 2013, at 1:05 PM, JoeHadenough10 wrote:

    I love Bank of America online banking rocks and Shop Safe is great.

  • Report this Comment On July 04, 2013, at 1:15 PM, llamamama44 wrote:

    BofA purchased Countrywide which was the most toxic of mortgages...not only did BofA investors sue BofA for the catastrophic purchase of bad loans but BofA was also ordered thru different programs and lawsuits to modify these loans for homeowners.They have not,will not.I would rather do business with a street thug than these scumbags.They have foreclosed on war vets,senior citizens families and every cross section of America. They have commited the biggest act of terrorism on this country than anyone else.

  • Report this Comment On July 04, 2013, at 1:15 PM, Wasatcher wrote:

    Bank of America is a criminal organization and its CEOs should be in prison for causing the housing fiasco that resulted in my dream home being sold in a short sale for less than the cost of building it 12 years ago. This thieving bank refused to help my family keep our only investment via Making Home Affordable, but had no problem practically giving it away to some rich guy who offered CASH in a short sale! Then we had to claim that amount as income! I'll never understand it and my family will never recover from the loss of our home. Anybody who does business with BofA is asking for the same thing to happen to them. I filed a complaint with the CFPB and BofA ignored the gist of my complaint and closed the case. BofA and others caused home values to be inflated and then deflated within a few years to benefit themselves! Somebody should be prosecuted and jailed because that's what would happen to any of us if we stole someone's life work!

  • Report this Comment On July 04, 2013, at 1:17 PM, wfsucks wrote:

    Bank of America is like the greatest place in the world, compared to Wells Fargo. human rights crimes in addition to financial crimes.

  • Report this Comment On July 04, 2013, at 1:19 PM, lappercad wrote:

    because, like the rest of the banks and wall street, they have managed to purchase congress and have complete ownership and run the place now, and are able to write the laws, retroactively protect themselves with this purchase, and anything they want they can easily implemented, and guarantee protection like the mob buy continuing ownership, along with wall street. When 8000 protestors spend more time in jail than anyone from Wall Street or banking has, it’s the wrong message, and totally wrong for America.

  • Report this Comment On July 04, 2013, at 1:20 PM, 110254545yy wrote:

    One wonders why Bank Robbers have not invaded Bank of America everywhere, as pay back for the atrocities they DELIBERATELY committed against American Home Owners.

    It is even more SAD to know that NOT a single management personnel of BOA has been brought to justice for destroying the lives of many families.

    Making Banks pay a fine is BS. Decisions are made by Humans in the name of the Bank, and if those humans rob people, they should be held accountable.

    Sometimes, I just wished BOA were a person that one could take out a contract on his head. That is how much I HATE BOA.

  • Report this Comment On July 04, 2013, at 1:28 PM, 110254545yy wrote:

    Paying employees bonuses to throw away refinance applications is treacherous.

    The Obama administration MUST not ignore these new allegations from BOA employers and contractors.

    There is no reason on earth to sweep this under the Rug, and throw an 18 years old kid in jail for having a Joint on his person.

    American dream turned into American Nightmare.

  • Report this Comment On July 04, 2013, at 1:29 PM, LuckyRetiree wrote:

    I guess I am in the minority but what I am tired of all these "Americans" complaining that is someone else's fault they are in the predicament they are in.

    If you don't like BOA bank somewhere else and if they own your mortgage - pay it.

    All of these people complain that BOA won't reduce their mortgage payment - why should they? Do you believe the original mortgage issuer would? was that in your mortgage contract? Fact is you made a mistake - you signed up for a mortgage you couldn't afford - you complain that BOA got a bailout but now you want one. Grow up! You made a mistake -deal with it - quit blaming everyone else - if you have to, dump the house- file bankruptcy and start over - you will be ahead by taking matters into your own hands and you have learned a valuable lesson

  • Report this Comment On July 04, 2013, at 1:34 PM, z28rgr8 wrote:

    I'm on my second mortgage with BofA. They agreed to lend me money at a set rate over 30 years - i repaid it on time as I said I would and there were no problems. I asked again for money to buy another house which they agreed to at a set rate over 30 years and I'm 2 years into paying that obligation. Again - no problems.. I have my checking account, my IRA and my personal investment accounts with them as well and get great services. My experience is now and always has been that they do what they say they will do. I too have consistently done what I promised to do and thus far there has never been an issue.. It sounds like trouble only starts when someone violates their obligations under their contract.. Who's fault is that? Don't blame BofA!! You are smart enough to enter into a contract - aren't you?

  • Report this Comment On July 04, 2013, at 1:43 PM, robertjdalton wrote:

    My latest experience with BOA pales in comparison with most posted here but it illustrates how petty they are. Gave a ride to an old woman neighbor to her BOA bank so she could cash in her jar of change. They refused. The woman was about to leave and I demanded a manager to know why since they obviously have change counters and my bank offers one to the public at large. The manager informed us they didn't offer that service because of the possibility of counterfeiting. Aghast I asked if she chose to deposit the change would they accept that? Turns out they would but there be a 7 day hold on the deposit while they verified that there was no counterfeiting involved. Anyone here ever heard of counterfeiter making change?

  • Report this Comment On July 04, 2013, at 1:48 PM, pksloope wrote:

    I think for articles like this, you will get a disproportional number of people with gripes, mainly because they are motivated to air their grievances. I have banked with BOA since their beginnings and have no complaints. They have treated me fairly, even dropped bounced check charges for me once and I do not pay a dime for services since I keep an adequate amount in savings. Their on-line services are outstanding and reliable. I have not had a mortgage directly with them, but did have one with Countrywide who they purchased. No complaints there either. I do probably keep a larger amount of money in savings than average, and that certainly helps with the service I get.

  • Report this Comment On July 04, 2013, at 1:50 PM, Denton01 wrote:

    I am not saying that some people who apply for loan modifications really didn't or don't need help however....I previously worked for a major bank and as most people know if you apply for a modification you are required to submit your bank statements. I looked at hundreds if not thousands of bank statements from homeowners who claimed they couldn't make their payment however they would eat out multiple times a month, they shopped at Zales, Victorias Secret, Kohls and many other places regularly and still made their monthly payment to Mercedes Financial, they have $200-$300 cable bills, expensive cell phone bills but they were just too broke to make their house payment. Its called priority people! You choose what is most important and pay it first. Heaven forbid you go without the newest iphone or the latest expensive handbag! Americans today are pathetic. Yes the market crashed home values went down, but why is it everyone else's job to support you? Principal forgiveness is by far the most ridiculous thing I saw. People demanded it left and right and for some it was granted. What about the people who didn't over extend themselves? The people who lived within their means? They aren't getting a large portion of their loan forgiven, they are doing what it takes to keep a roof over their head. I would say at least 85% of people who apply for loan modifications should be declined as their bank statements show they have the means to make their mortgage payment but choose not too. I also use to love it when people were approved for a loan modification and would be dissatisfied with the terms of the agreement. "What do you mean my principal balance went up, how is that possible?" It's possible because you haven't paid your mortgage in a year nor have you paid your taxes so all that is added onto the mortgage. "I didn't ask you to pay my taxes." We'll true but a bank has to protect its investment which means we aren't going to let a property go to a tax sale you idiot! Like I said some people really needed and deserved the help but the majority were just pathetic and thought since they lived beyond their means they DESERVED it, the bank OWED it to them. So I will sum this up by saying for all you people who hate Bank of America (or any large bank) because of loan modifications, have you done everything in your power to cut your living expenses and make your payment according to the original terms and agreement of your loan documents or are you just holding out your hand expecting a hand out? If its the latter or the two I feel no sympathy for you AT ALL!

  • Report this Comment On July 04, 2013, at 1:51 PM, VegasSmitty wrote:

    What do you expect, its backed by the Federal govt. Thieves backing up thieves. The sheeple will do nothing but complain a little.

  • Report this Comment On July 04, 2013, at 1:52 PM, MuricaPost wrote:

    "I guess I am in the minority but what I am tired of all these "Americans" complaining that is someone else's fault they are in the predicament they are in.

    If you don't like BOA bank somewhere else and if they own your mortgage - pay it."

    What about the case where BofA tried foreclosing on a couple that PAID off their home and owned it fully, not only that but BofA NEVER OWNED THE MORTGAGE. At no point in time had they EVER had their greedy hands in that house, yet that didn't stop them from trying to steal it.

  • Report this Comment On July 04, 2013, at 2:02 PM, MuricaPost wrote:

    "My latest experience with BOA pales in comparison with most posted here but it illustrates how petty they are. Gave a ride to an old woman neighbor to her BOA bank so she could cash in her jar of change. They refused. The woman was about to leave and I demanded a manager to know why since they obviously have change counters and my bank offers one to the public at large. The manager informed us they didn't offer that service because of the possibility of counterfeiting. Aghast I asked if she chose to deposit the change would they accept that? Turns out they would but there be a 7 day hold on the deposit while they verified that there was no counterfeiting involved. Anyone here ever heard of counterfeiter making change?"

    This is a scam, this is happening all over the nation to "encourage" people to use the counting machines that charge a % based FEE to count the money and give you a change ticket to be cashed.

    Big business decided that for the CONVENIENCE of exchanging your lower denomination money for higher, you need to pay 7%.

    Anyone that thinks this is ANYTHING other than a way to f-ck you out of your money so they can put it in THEIR pockets to buy new boats and cars, is a moron. They do it, because we let them. They keep doing it, because we KEEP letting them.

    Ask yourself why you're paying money to count change? And if you decided to save the 7% and count it yourself they say "oh but there could be counterfeit coins, sorry you gotta pay us."

    America has become a joke. Just 100 years ago practices like the ones we see today would have men in the streets with rifles and torches chasing these banks out of their counties.

    Now we just sit back and go, "well they gotta make money." Why?

  • Report this Comment On July 04, 2013, at 2:02 PM, plymster wrote:

    " Indeed, many historians believe that robust and advanced financial institutions were the reason that a tiny island nation like Great Britain was able to become a world power. "

    Um... historians may have forgotten the little matter of controlling the seas with an navy that soundly defeated the Spanish Armada.

    It's bank apologist claims like this that attempt to rewrite history and prop up the banks as critical institutions. If they're that critical to the infrastructure of the US, then they should be nationalized institutions, like the US military.

  • Report this Comment On July 04, 2013, at 2:09 PM, stacyswolf wrote:

    Three reasons I personally hate them:

    1. $3.00 ATM charge for non BOA. Really? TD and Chase charge $2.00 for other bank ATMs.

    2. My purse was stolen and I contacted my credit card companies to cancel them and get them reissued. BOA was the ONLY BANK to list the closure of my credit card on my credit report, causing a negative impact on my score. Chase and Capital One did not, as they should not. I did not close the account. I did what I supposed to do, call and let them know they were stolen. When I called, they said it was their "policy".

    3. When I was coming close to the limit on the same card around Christmas time (I usually pick the one card that has the most points at the time) I found out that they reduced my limit the next cycle to UNDER what my balance was and tacked on a "over the limit" fee. WTF? I immediately paid it off and will never do business with them again.

  • Report this Comment On July 04, 2013, at 2:17 PM, ohluucy wrote:

    I have banked with BofA since 1958 and anytime I had a problem it turned out it was my fault not the bank. I have had checking, savings and 3 home mortgages. I've never had a problem nor has the bank given me any problems. I also have two credit cards with them, one of them was taken over by BofA several years ago. Since then they have lowered my interest rate on both and never raised it. They, like every other bank and business, have those irritating phone recordings that I hate but I usually get thru to the person I need if I'm patient. I think a lot of people need someone else to blame their problems on when it is really their own problem/mistake.

  • Report this Comment On July 04, 2013, at 2:17 PM, Equalizer4u wrote:

    Don't know if they still do but while in Military, they went through Bank of American a lot. From my experience, they are like a bunch of monkey's screwing a football. Idiots and customer service sux.

  • Report this Comment On July 04, 2013, at 2:17 PM, Bluuline wrote:

    When purchasing my home in 08', my taxes were initially estimated higher than what they ended up being when my mortgage payment was set up. B of A recorded this as being "short" for the first ten months of the loan, and put me in the home retention division. Upon this discovery I proved that I had actually over paid them $3,330 in ten months. I had to go through 13 people at B of A before getting to VP of the home retention division and correcting it. They would have taken my home. To this day my credit is still messed up because of their error as my report showed I was 120 days, 180 days late with my payments when I had never missed a payment ever. It's unfair they can get away with this with no consequences.

  • Report this Comment On July 04, 2013, at 2:26 PM, sweetcutie43 wrote:

    I thought BofA had a personal problem towards me and I was the only person that hated them, but now I see that it is nothing personal, they are horrible to everyone else too. I really had no choice but to use them from 1997 to present due to the nature of my direct deposits but they did so many things wrong to me over the years and made things so difficult that I always have to maintain an account in another bank. After the 1st of the year, my deposits will no longer be coming in and I will finally be able to close my accounts (4) with them once and for all. Recently I was there and they wanted to take a customer satisfaction survey and I told them they didn't want to survey me because I hate them, "no, because I'll tell you right now, I hate you all, hate you all!!"

  • Report this Comment On July 04, 2013, at 2:31 PM, snoslyder wrote:

    Is Bank of Amerrica hated? Um...yes sir. I am currently in the process of changing banks to Wells Fargo because in the 19 years of loyal patronage of BofA I was never once offered anything other than more fees. Wells Fargo, out of the blue called to offer a refinance at a low 3.75% while my original loan was at 6.5% for the past 5 years. Wells offered free checking and new accounts for my college bound son; imagine that, customer service for the little guy. It is clear to me that BofA does not have a customer first business model. If they wish to service the commercial clientel only, then maybe they need to drop the "America" from their name and call it "Bank of Big Business".

  • Report this Comment On July 04, 2013, at 2:35 PM, pukaman2000 wrote:

    Most banks today are lazy. They have gotten fat off of the real estate crimes and student loan rip-off. Remember the days when a 3 and 4 party check was accepted? The banks don't want to work. Like a spoiled calf they need to be weaned off the public and forced back onto the chain gang. (Damn, I am sounding like a Republican)

  • Report this Comment On July 04, 2013, at 2:35 PM, kitty543 wrote:

    You people always blame someone else,something else for your lot in life! Been with bofa for 30 years and they have some kind of nerve expecting me to pay my bills on time,have enough money in my account to cover said bills. What kind of bank expects me to take charge of my own finances! I never bought a mortgage I couldn't afford.Never bought a car loan I couldn't afford. You idiots who took 2nd and 3rd mortgages out of your housing equity and spent it on silly stuff now blame the bank.Pretty convenient not to accept any responsibility for YOUR stupidity.No sympathy here because YOU screwed up.Not the banks fault you got greedy.Now,go save some money and pay your dang bills. Sheeeesh.

  • Report this Comment On July 04, 2013, at 2:38 PM, Rusty56 wrote:

    I love BOA, plain an simple have had nothing but good luck with them. I think most of the losers here crying there eyes out are bums who don't pay their bills. Doesn't matter who they bank with, they would be getting same repo notices from them as well. The reason BOA is hated is also because of the media and most people don't even know who Suntrust is - go figure.

  • Report this Comment On July 04, 2013, at 2:40 PM, Minasam wrote:

    Bank of America is a paper gangsta. They conned me into a credit card my freshman year thru and on campus event. Paid it off but when it was time to buy a house hubby and I hadn't forgotten about bofa and made sure out mortgage went with another bank even if it meant a higher Interest- see the depth of disdain? Went with country wide then bofa bought country wide. Then refied several years later. B4 our first mortgage was due and paid bofa had already bought our loan on the open market wtf.

    Then my sister who did everything properly went to college, got married bought a house and had kids lost her husband unexpectedly. They both worked hard and were county employees in social work. They bought a house within their means - but when he died she lost 50% of their income this is when the financial crisis was kicking in. She had three young children two of which were still in daycare and she needed to desperately refinance to save the house her children had their last memories of their father in. Bofa was NOT having it they didn't give a damn. This sister is and has always been a hard worker and a good person. Bofa could NOT have cared less. They took my sister thru the ringer one banker even told her to use the children's social security benefits to help pay the mortgage wtf. Since her hubby was gone she needed some way to pay the bills and save a little money for their college. Again bank of america- being the paper gangsta a that they are we're not having it. Then my sister just gave up there was too much battling she had to do being a single full time working mom. The flip side is she stopped paying the mortgage over a year ago- so bank if America would rather have no money and put a single mom and her children out? Paper f-ing gangstas!!

  • Report this Comment On July 04, 2013, at 2:41 PM, ronofnc wrote:

    I made a payment on line to BOA 3 days before it was due, when I hit enter the system seem to work fine but as I waited over 30 mins for it to conclude I decided it didn't do through so I went to a town 10 miles away and asked BOA if the payment was posted. The lady said it wasn't so I made the payment there at the bank. The next day I checked my bank account and noticed that BOA had indeed received the payment both times.

    I traveled the 10 miles to their office and found out that they could only refund me the extra payment by mail which would take 4 days. I told them I needed the money now because I had to make a payment to another bank. They said there was no way they could refund me the money so I slamed the door and left. Now I pay 29% interest to my other bank!

  • Report this Comment On July 04, 2013, at 2:44 PM, jmajbk wrote:

    They STOLE money from my college sons account . Try to talk to someone in charge you get nothing but a runaround. $2000.00. lost have been trying to get it back for 3 years impossible. BEWARE

  • Report this Comment On July 04, 2013, at 2:49 PM, Regina52 wrote:

    I had to deal with Bank of America as executor of two different family estates in the past year. Their callous incompetence was mind-boggling.

    The right hand doesn't know what the left is doing, so I had to repeatedly produce copies of the death certificate. One office paid to federal express notices that I was supposed to fill out notifying them of what the intentions of the estate were re: the property on which they held the mortgage for three weeks AFTER I had formally set up the pay-off date.

    Just a level of incompetence all 'round that feels like it must be deliberate.

  • Report this Comment On July 04, 2013, at 2:49 PM, MSCHB wrote:

    I decided back in 1966 never to do business with BOA. I was assigned to the San Diego Naval Base for training and opened a savings account wit BOA because it was right outside the gate. I closed it and decided never to use them again when they charged me $.50 because the deposit was so small.

  • Report this Comment On July 04, 2013, at 2:59 PM, jokerbishop wrote:

    If bank of America was a person, I would gladly strangle it to death with piano wire and drag it's hideous naked body through the streets. I'm sure parade of would break out to celebrate its death. I think more highly of the AIDS virus. The people that run this company should be hunted down and turned into pork chops. As a former victim of BofA, I can't speak harshly enough against these parasites.

  • Report this Comment On July 04, 2013, at 3:16 PM, Jacki88 wrote:

    Not too long ago, Bank of America came up with the idea of GIVING illegal aliens credit cards. People who do NOT have a regular income, much less the MINIMUM income required of the rest of us.

    I AM a U.S. citizen with a full time job, and have been refused credit cards several times; I am sure there are many like me out there.

  • Report this Comment On July 04, 2013, at 3:17 PM, payrownbills wrote:

    I don't use them as a lender, in fact, if I cant pay cash, I cant pay... That is one of the BIGGEST problems with people these days, we were taught to live off extended credit by our gvmnt, then when that doesn't go so well because our economy is shot and no pne that isn't on certain peoples payrolls is safe from not having a job from one day to the next... so why keep extending credit when, quite frankly, you don't know if you can pay it from one day to the next??? Doesn't make sense to me, but even more so, is that when things go south (of course, not through any fault of yours, right?!? Its not like it was your hand attached to your arm that signed the papers and signed your signature on the dotted line to whatever terms and fees you chose NOT to read... you arent the one that asked for the credit either, they probably suckered you into it somehow. I know you all just want to listen to everyone BASH BofA here, so Im going to just say this... I have used Bank of America for YEARS and they have always gone above and beyond for me! They have helped whenever I needed help, and met every standard and exceeded which is a lot more than I can say for other banking institutes! Don't believe anything you hear and only half of what you see... Make sure this isn't going to be another gvmnt wants you against them because they wouldn't comply with some gvmnt spylist or something. HAVE YOUR OWN OPINIONS based on FACT! Stop letting media overplay your imagination. THANK YOU BofA! You have excellent banking standards and your customer service and resolution is above and BEYOND! Again, I don't ask for credit or loans... (happy, satisfie, personal banker with BofA; local, out of state and international)

  • Report this Comment On July 04, 2013, at 3:18 PM, Michael1967 wrote:

    Had an account with BOA and thought I had closed it out. It had 10 cents remaining. One day, I received a card from them saying that I had an negative balance of 34.90. I had not used the account in 4 years. I went to the bank and was told that I owed $5.00 per month as a service fee...that was instituted 7 months earlier. I explained that I haven't had one transaction on that account in 4 years and I thought it was closed. I was told they would waive the fee (but I didn't get my 10 cents back).

    Fast forward another year. I go to open a business bank account at my credit union and....I can't. BOA has sent my account that they claimed they waived the fees on to ChexSystems. I can't open another bank account for 5 years. I went back to BOA and explained the situation only to be told that they "can't rescind anything sent to ChexSystems."...even if I paid them the stupid $35.

    Called ChexSystems and found out it was a lie. Got the account opened, but it took 3 months and it was only because of my history with the credit union. My BOA account is still stopping me from opening accounts anywhere else.

    BOA is the worst bank in the world.

  • Report this Comment On July 04, 2013, at 3:20 PM, cranialrectosis wrote:

    "No reasonable and informed person would disagree with the contention that banks play an important role in society."

    The premise being forwarded here is society and the economy cannot function without the banks "important role". Which may be true until you pierce that theory with the fact that banks are nothing more than a service sector industry.

    This bankster giant squid has integrated itself into every facet of the economy/governments and is no longer service oriented ... it consumes everything for its own profit and power. This has created distortions and malinvestment throughout world finance. This is why the economy no longer functions correctly.

  • Report this Comment On July 04, 2013, at 3:21 PM, ReallyLily wrote:

    As a long term customer of BOA, a year and a half ago, I was required to close my savings account or pay a monthly fee for THEM to use my money. How does this make any sense?

  • Report this Comment On July 04, 2013, at 3:21 PM, FrankThornton wrote:

    I used to have accounts with Bank of America. I got tired of their policies of using every single trick they can get away with (or buy politicians to get away with) take as much money out of my account as they could every month. They had ridiculous fees for everything imaginable. There is no way in the world I will ever go back to a so called Big Bank. Until they stop acting like greed is everything and treat customers with respect the way banks used to do.

  • Report this Comment On July 04, 2013, at 3:27 PM, GunSlingerDH wrote:

    I had a mortgage through First Franklin and paid by western union quick collect, apparently in 2009 BOA absorbed First franklin and took over all its loans, however they neglected to inform me that anything had changed so I kept making my payments just like I always did. In 2011 when i was out of work I called First franklin to see if they had any programs I qualified for only to have BOA answer and inform me that they hadn't received a payment since Apr 2009 and that i was in foreclosure.

    Still wrestling with Western union trying to recover my payments and credit is FUBAR. BOA's solution, short sell the house and lose all my equity.

  • Report this Comment On July 04, 2013, at 3:28 PM, BofArocks wrote:

    I have no doubt that the complainers are in the vast minority and most caused their own problem by purchasing a home they couldn't afford, falsifying their income on their mortgage application, missing payments, or some other self inflicted issue. So many posts refer to the poster's bankruptcy, missed payments, overdrawn accounts, etc. Wake up people and take accountability for your own actions. This by the way does include making sure you understand what you are buying!

  • Report this Comment On July 04, 2013, at 3:30 PM, ksnapz wrote:

    I have hated BOA for many years. My employer back in the90's used them to issue payroll checks when I lived in Florida. Every single employee would go on Friday and cash their check and then deposit the cash in their own banks.

    I had one teller refuse to cash my check one Friday because I had let my drivers license expire and she told me I had no ID so I could not cash my check even though I had been cashing my check their every Friday for the past 7 years! After making a huge fuss I got my check cashed then the teller told me I'm keeping your DL because it is expired and it is not good. I snatched it out of her hands which of course got the attention of the guards and I was ask to not return to the location ever again.

    10 years later I got a pre-approved credit card from them for $5000. Well I used it and wouldn't you know it I became to sick to work and had to file bankruptcy. I shed a tear when I was unable to pay back the $4000 bucks I owned them. NOT!!! If I ever see a news story that BOA is being shut down I would throw a party for the whole world.

  • Report this Comment On July 04, 2013, at 3:31 PM, MTCWBY wrote:

    Incompetence and arrogance are the two themes in every dealing I've had with B of A. I refuse to deal with them now and cancel any credit card that ends up in their hands.

    A coworker had 17,000 removed from his account because they routed a company's checks incorrectly. After spending hours on the phone with them their response was to freeze his account that had most of his money in it for 10 days. It took three branch visits with the manager and a letter from his attorney to get it straightened out. I'd put my money in a mattress before I'd deal with them. Too big to be anything but a failure.

  • Report this Comment On July 04, 2013, at 3:32 PM, Fraak wrote:

    My friends used BOA as their mortgage lender. In 1999, BOA tried to foreclose their home when BOA stated they had not paid their mortgage for 6 months. My friends took BOA to court when they produced 6 months of cancelled checks from BOA. They won the case and there was a court order to BOA to NOT foreclose on them as there was proof of payment. BOA went against the court order. My friends went into foreclosure. They sued BOA for going against a court order. BOA lawyers held it up for about 11 to 12 years. Because of the lawsuit they could not rent or buy a car and had to live in a hotel for that time period. WORST BANK EVER.

  • Report this Comment On July 04, 2013, at 3:32 PM, leuliny wrote:

    I had my mortgage and a checking account with B of A. I refinanced my mortgage and suddenly a noticed a $12 charge appearing on my bank statement. When I enquired about the charge I was told that the charge was for the significant reduction in my balance. In other words because I took my business elsewhere I was being penalized for that to the tune of $12 every month. So I shut down that account and took my business to a Credit Union. To say that B of A is a vulture, bloodsucker or a parasite would be insulting to bloodsuckers parasites and vultures the world over.

  • Report this Comment On July 04, 2013, at 3:39 PM, ChrisMcPhail wrote:

    A basic truth is that we may only loan what we have. If we have a dollar, we may loan a dollar. Yet, under the fraud of fractional reserve banking, banks loan more than ten times the money they actually have.

    Fractional reserve banking is a ponzi scheme whereby banks create money out of thin air through fraudulent book keeping, loaning non-existent money out at interest. It is no different than counterfeiting. In collusion, fractional reserve banks counterfeit more than 10 times the amount of money that they actually have deposited, and charge interest on it all. Since money represents labor, fractional reserve bankers are effectively robbing the value of everyone's labor through this fraudulent scam.

  • Report this Comment On July 04, 2013, at 3:44 PM, anne415 wrote:

    Wow. I see I am not alone. There are three things you never, ever say to me: PG&E, AT&T and at the top of the list: BANK OF AMERICA. I can not understand how this den of thieves gets away with what they get away with. It is so downright blatant I guess it is like the whole hiding in plain sight thing. I did not have a mortgage issue personally, but what they did to this country - I don't even have words. My problems with them were over a mere checking account. They stole and stole and stole money from me. They cherry picked what would clear and when so as to leave my account manipulated enough to return items, then charge $35 for each return. Then, they began charging me $20 a month for a service charge on what was a no fee, direct-deposit account. When I went in to straighten it out, I was told the policy was to not return money that was mistakenly or erroneously charged to accounts. WHAT? Granted, $20 is not a huge sum, but I didn't notice it for about 6 months, so I wanted my $120 back. They wouldn't budge. I called the cops. I honestly was at an absolute loss as to how this bank, MY BANK! Could steal from me so easily and get away with it. The cops arrived, I got my $120. There is more, but I am upset all over again. I can't understand to big to fail and I am sick to death of hearing our elected officials skirt the issue. WHERE IS THE LEADERSHIP???

  • Report this Comment On July 04, 2013, at 3:44 PM, crzyfrank wrote:

    My mother in law lives in China and we send her money every three months. The bank manager at a local B of A branch told us we could send the money to their sister bank with no charge as he could wave the fee for us. We transferred our money to B of A and opened a checking acct. and a savings acct. and got a credit card from B of A. About three months later we went to the bank to send the money to our mother in law in China but was told OH! I can't wave the fees you must pay. I was very upset I do not like being lied to. We closed all accts. and later was made happy when we found out B of A sold our home loan to another co. I will as others have said never do business with them even if they are the last bank on earth.

  • Report this Comment On July 04, 2013, at 3:49 PM, hynsun wrote:

    Been with BofA since the sale of countrywide, Tried to re-finance with BofA, they said "NO Can DO" so i went trough the NACA program, got re-financed, never been late once, now my mortgage got sold again, to a collection agency, again i've never been late with my mortgage since the NACA refi 5yrs ago, anyone out there got their mortgage sold to another company??????

  • Report this Comment On July 04, 2013, at 3:54 PM, pecee wrote:

    BOA...... organised crime with a business facade. Despite all the complaints, comments and concerns expressed by customers and others they continue to behave like the shameless predators truely they are.

  • Report this Comment On July 04, 2013, at 3:59 PM, slapnuts247 wrote:

    They are the WORST BANK IN AMERICA!!!!!! They should change their name to BANK OF FORECLOSURE!!!!! When I first bought my house in 2000,I had BofF(Bank of Foreclosure) and the customer service was HORRIBLE!! So I refinanced with another company and was delighted and very happy with all aspects of the company but the IRS thought differently and shut them down and my loan was purchased by BofF. They are like a BAD rash that you just cant rid of!!!! I tried making a payment with bill pay from my bank to B of F and it took them 3 weeks to post it to my mortgage account and after a late fee was charged. I showed B of F my bank statement show it was sent to them 2 days later. Long story short i had to pay the late fee and now I go into the local branch 1 a month and pay it in cash. The lines are long and no drive thru. 2 tellers and 5 employees walking/ sitting around doing nothing.But no late fees or the headaches of dealing with their sooooooo called customer service.

  • Report this Comment On July 04, 2013, at 4:06 PM, ECANAYA wrote:

    I'll be fair and not make negative comments about the above disatified BOFA customers. I have nothing but excelent customer service from BOFA. I have been a customer since 1972 when I bought our first home. My expirience with Bank of America has been very positive and I'm grateful for that. Thank you BOFA

  • Report this Comment On July 04, 2013, at 4:08 PM, xzimppledink wrote:

    Bank of America no longer exists, it was one of the most liked financial institutions before it's demise. Some years ago B of A was bought out by Nations bank, an eastern institution that had the WORST reputation in the industry.Nations Bank was seeking an aquisition that would give it a fresh well respected name. They fired their west coast Corporate Officers and moved operations back to their Nations headquarters in NC, it was business as usual. A monster with a new name is still monster.

  • Report this Comment On July 04, 2013, at 4:16 PM, vet212 wrote:

    It seems to me as though BOA is hard to get money from, and when you do they quite properly i9nsist you pay it back sounds reasonable to me

  • Report this Comment On July 04, 2013, at 4:17 PM, cdangelo77 wrote:

    I had a mortgage with Countrywide until BOA bought them. My husband and I made our payments on time and even made an few extra payments. Then after many years of marriage, husband walked out and left me with three children. His name is on mortgage lien, not mine. He and I are both on the title. When he left, BOA wouldn't tell me that he quit paying although he withdrew every penny we owned from our savings. He told me that he was making the house payments, which of course was a lie. I started working cleaning condos and tried to begin my life over financially. I was able to get a judge to order my husband to tell BOA that they could discuss my options. He has blown through the money, so he says, and BOA is foreclosing on my home that I and the three children life. I have tried repeatedly to get someone to work with them in waiving some of those exuberant foreclosure fees,attorney fees, inspections bogus fees, etc..although paperwork I have seen does show that some people DO get their fees waived, not for me. My experience in working with these crooks and nonhumane people is horrible. They hire kids that are clueless in answering any questions or offer any solutions. I do feel that they should work with me after all these years and refinance or add some charges to the back end of the mortgage. They have charged me crazy high fees and exuberant interest rates now that it's in foreclosure after one year of no payments. They even have tacked on something called "inspections fees at 60-200 a pop for coming to the property and inspecting, but no one has EVER come from BOA to my house,,I have cameras and have been charged for 10 times..I HATE BOA!!!!

  • Report this Comment On July 04, 2013, at 4:35 PM, Bazerkly wrote:

    Bank of America is in the top of the worst banks in the US. They are Rude not only to their customers but to their employees! Bank of America thinks they have the right to tell their customers what to do with their money! When it's My Money.. I give the orders and not the bank! Needless to say I stopped all business dealings with Bank of America over 5 years ago and I have not returned! In shirt, Bank of America are true Anal Orifices!

  • Report this Comment On July 04, 2013, at 4:43 PM, JacquesHughes wrote:

    I am not one who supports Big Business, but it was our government/congress that dismantled all the interstate banking and securities regulations.

    BOA was bought by another bank which also took over Countrywide and other banks which had failed. They are, first and foremost, a business. Most of these complainers are blaming the bank for their own problems. Bankruptcy, illness and divorce are sad events, but it's NOT the bank's fault. Blame the legal system. Blame the Ex.

    I must say that my banking experience with BOA has been excellent. However, I am very fiscally conservative, and careful with all my financial transactions.

  • Report this Comment On July 04, 2013, at 4:49 PM, tiredtired wrote:

    JPM Chase just got away without paying $10 million dollars owed to appraisers and sales agents for appraisals and BPOs they ordered through their Appraisal Management Company, ES Appraisal, as ordered by a Bankruptcy Judge in Florida. When every bit of federal rule and Dodd Frank, and Interagency guidelines say that appraiser independence requires that appraisers be paid, and either/or the lender or the management company collected the appraisal fee from the borrower, how does a judge let this misappropriation of funds not be accountable to the thousands of appraisers and sales agents that performed services for those borrowers, the lender and management company?

    Is this no longer America, but is now Corporica?

    .

  • Report this Comment On July 04, 2013, at 4:50 PM, cdkeli wrote:

    Their lousy acronym, BOA, says it all. They think (?) of their customers as little more than subhuman fodder to be used as fodder to squeeze every penny from their accounts and rob them blind at every opportunity cuz its "just business" and their system of bureaucracy is designed to deflect guilt from any individual so they can blame it on the nebulous capitalist "system" rather than admit to their own perfidity and cold greed. Would be more far more appropriate had they called themselves a less endearing term thinly designed to capture the gullible, perhaps The Soul Drinkers or Blood Suckers Bank would be more accurate.

  • Report this Comment On July 04, 2013, at 4:50 PM, rah2132 wrote:

    In 2010 I did a home loan with Bank of America. This February , 2013, I was told I wasn't suppose to be paying for monthly checking services since I have a mortgage with the Bank. I remembered then that the Loan Officer had said this when i received the loan.

    I contacted the Bank, asked for a refund. They said it was my fault, and that they shouldn't have to do a refund. I pushed and received half, or 400 dollars.

    That night I called my sister. She too has a loan with B of A. She too was paying monthly services. She went to the Bank. It was her fault, but they gave her two months payment.

    I have been trying to change loans since then. I have cancelled my credit cards.

    As soon as I get my new loan I will leave the Bank.

    When I received a new loan they will lose the interest for 20 years. That will be so much more than the 400 they stole from me.

    I ask you, DOES THIS MAKE GOOD BUSINESS SENSE?

    Sign me Fed Up

  • Report this Comment On July 04, 2013, at 4:54 PM, louismoore1 wrote:

    This article is so right! Why do I hate Bank of America? Let me count the ways. . . oh but they are too many to list here. The bank is merely reaping what it sowed in the midst of its greed, corruption, stupidity, arrogance, and ignorance not just in its mortgage department but in all of its business and personal segments.

  • Report this Comment On July 04, 2013, at 5:00 PM, greedforsome wrote:

    In order to earn my business, we must establish a trust. Banks who buy notes and other security instrument already know the risk they are taking when buying these instruments, that's why the original lender sold them. When the customers discover the wrongdoings, Bank minions scream, you should have this, you should have that. Turn the table and say Bank, you should have cleaned up your paperwork. If a homeowner screwed up on his paperwork, surely the bank would be pointing the finger and screaming "your fault you kept sloppy accounting of your loan" , that same logic applies to the other party in the contract. You fugg up, there are penalties, same goes for banking institutions, they are not above the law. I find that the bank/lender did something wrong, the law works for me too, its call Breach of Contractual duties, voidable contract. Meaning you failed to keep your end of the bargain and I discovered your failure.. And by the way, the purchaser of a Note was not the original lender, and failed to notify me of the sale of the note, breach 1, purchaser did not establish trust agreement with homeowner, breach 2, failed to record the assignment, breach 3, that's only three strikes, your out, but the homeowner discovers more strikes. Unilateral contracts, notes and security deeds, don't work when the bank that making the rules break them. Own up minions, BOA is just one of the corrupt ones, most of the loans they purchased were in default when they bought, that is fraud, read the law.

  • Report this Comment On July 04, 2013, at 5:02 PM, Estrogen wrote:

    I'm a BOA customer via a Security Pacific Account I signed for in college 30 years ago. They've held my mortgage, I have savings and checking accounts with them as well as my teenage daughters.

    I love their ubiquitous ATM's, ease of online banking, and the friendly "hello" from the pretty girl when you walk into a branch.

    As far as purchase of Countrywide, I believe they were "encouraged" to make that purchase as Ken Lewis has alluded to on the Netflix documentary around the sub-prime mess. Fed says purchase countrywide, BofA says no thanks, Fed says, lets see we loan you money at really favorable rates, hmmmm. We'd really like you to purchase them. Could you reconsider? Don't have all the facts straight, but do believe there is more to it than plain stupidity.

  • Report this Comment On July 04, 2013, at 5:05 PM, Meechymi wrote:

    I work as a legal assistant for foreclosure attorneys. We see the modification paperwork that is sent to BofA, and the bank statements of those we are foreclosing on. YES! There are plenty of people who need help, and our office informs the client "hey you should really work with so and so they really need it", however as I have seen in statements above, there are the jerks that took the loan, signed all the paperwork and didn't give to hoots about their mortgage payments. Example: a "single Mom" is in foreclosure and wants a loan Modification stating she doesn't make enough money since her husband left. Well, if she stopped shopping, having her hair and nails done for $80-100 monthly, stopped eating out everyday at 1-3pm, her $485 a week child support would be of good use. We saw her bank statements, she makes between 675-700 weekly, but she cannot afford her mortgage at $1175 per month. She is not the only one. There are MANY MANY people doing this trying to get into government reduced programs to save a few bucks. When they are denied, funny how most of these people find the money to pay all the missed payments and fee's to stop the foreclosure.

  • Report this Comment On July 04, 2013, at 5:15 PM, greedforsome wrote:

    Meechymi, you mean as in foreclosure attorneys like offices of David Stern. Why did he run if he was doing foreclosures things the right way. What about Docs, Nationwide and all the other robo signers, why did these foreclosure mills shutdown, evidently something was being done wrong, They Got Caught. Bet if a customer went into the bank with a robo-signed check, that customer would be thrown in jail faster than printing a deposit slip.

  • Report this Comment On July 04, 2013, at 5:17 PM, rudyprojekt wrote:

    BofA will lie and deceive you to get what they want. Be very careful when dealing with this bank. I would recommend CitiBank or Chase -- don't be deceived by the false friendliness of their people -- please avoid this ghetto bank.

  • Report this Comment On July 04, 2013, at 5:20 PM, greedforsome wrote:

    Meechymi, also, reading some of the caselaw, a lot of the foreclosing attorneys go to court with Lost Note Affidavits. Tell me or any other person, how is that legal, bank wants to foreclose, but can't find the Note or Deed, that is a no-brainer of fraud and not a noteholder. Banks producing computer blue ink notes to show up in court. Blame the borrower for discovering this charade, right.

  • Report this Comment On July 04, 2013, at 5:26 PM, mkmebd wrote:

    I've read the comments here and the ones that are glowing about BofA are few and far between. My personal experience is as follows. I had a credit card thru MBNA and when they were bought by BofA the rewards dwindled to nothing. When I started paying my bill on their website I scheduled a payment but they failed to let me know it would take 2 days to pull funds from my account. I was hit with a late charge (lesson learned) I stared paying early and saving the payment screens. 7 to 8 months after that I scheduled another payment had the authorization code. Three weeks later I got a letter telling me I was late again. I called BofA and gave them my authorization code they agreed I scheduled a payment but they never presented it to my bank and never told me why so I made two payments at that time. Since it was my second late payment they were going to double my interest rate unless I closed the account. So I closed the account and within a year I called asking what the payoff was, and schedule the payment that day. Then the next month I got a bill for interested on a closed account. It took me four phone calls before they agreed to waive the interest fee and a year later I’m still waiting for the letter from them saying they did so

  • Report this Comment On July 04, 2013, at 5:38 PM, SonyaTerri wrote:

    http://www.salon.com/2013/06/28/new_bank_of_america_whistle_...

    Read this - and then go to facebook and look for Occupy Fights Foreclosure

  • Report this Comment On July 04, 2013, at 5:38 PM, baco63 wrote:

    I have had BOA as my bank for my loans and checking & savings accounts and love them would trade them for any of the others. But I pay my bills on time so maybe that's why I haven't had any problem with them.

  • Report this Comment On July 04, 2013, at 5:42 PM, greedforsome wrote:

    mkmebd, you are right they are glowing, they are paid to do this. The banks have their minions watching every word posted, its called image control. Never understood this "late payment" whipping tool. If you made the payment within the month, it should be okay right. Oh no, you are a day late, you're suppose to pay on the 4th day and get charged 25 to 30 bucks on the 5th day as punishment for the bank using their profits to send to the investors when you didnt send the payment on the 4th day, what a joke.

  • Report this Comment On July 04, 2013, at 5:47 PM, lm1b2 wrote:

    Bank of America keep the fact that they were charging Me 33% interest for 3 Years Until they sold my account to a collection agency,they told me. I would never do Business with these shysters even if they were My last hope!

  • Report this Comment On July 04, 2013, at 5:51 PM, 401King wrote:

    Glad to see I'm not the only one!

  • Report this Comment On July 04, 2013, at 5:52 PM, f23ghost wrote:

    I now use chase because when i signed up for them they said if i had direct deposit, which i already had. the monthly (fee) would only cost 8$. 7 years later i found out they have been charging me 12$ a month (the non direct deposit amount). when i asked them to pay me back 2 guesses what they said!

  • Report this Comment On July 04, 2013, at 5:57 PM, greedforsome wrote:

    SonyaTerri, good article. But it failed to mention that this was against the law. Selling bad notes and security instruments when they purchaser knows they are bad.. risky would you say.

    In other words, buy a damaged car, you know of the damage and then try to blame the seller... guess not. Same case here, buy a bad note, and then blame the borrower, oh no, knowledge of the bad note is a stronge defense against the purchaser. These shysters will get caught in the cookie jar once again.....but the minions are here defending the meek BofA, which is a good bank that does nothing wrong, nothing corrupt, always has its customers best interest, yeah right, well, I have dry land at the bottom of the Pacific I wish to sell.

  • Report this Comment On July 04, 2013, at 5:57 PM, wooleebooger wrote:

    Been using BOA for years, never had anything but a helpful, good experience. Want to deal with some real pain-in-the-toosh folks" Try Wells Fargo.

  • Report this Comment On July 04, 2013, at 5:57 PM, duziggy wrote:

    Tried to refinance with boa, kept getting off shore agents who would only say "you not eligible"..Finally gave up and just moved out..That company sucks and are not trying to help anyone but themselves.

  • Report this Comment On July 04, 2013, at 6:07 PM, ohio1970 wrote:

    We've had our mortgage with BofA for 5 years, a reasonable 5% rate on a 20 year. Although we did not choose BofA when refinancing that's who picked up our loan. Honestly we were thrilled to have not have to deal with CCO mortgage, they were a nightmare. Actually lost our home equity loan during a transition of some sort, couldn't find it for years despite our constantly insisting the it exisited. Fortunately I continued to make the payment via an online banking service so I had records when they finally found it and suggested that we had defaulted. Long story short we ended up with BofA after refinancing, and I couldn't agree more with the minority in terms of our service being acceptable. Having said that I do have an opinion regarding the thousands and thousands of home owners who over extended themselves, bought houses they couldn't afford in the first place. Why do people in this country think they are entitled to request assistance because they choose poorly. I've owned a home for 20yrs, I've considered moving a few times but in the end I remember that I can comfortably afford the home we currently have. I would love for my children to live a larger home and have an extra bathroom or two but it's not the right choice for my family. My husband and I work hard, pay our bills on time if human possible. This is what our country was built on, not asking for hand outs and assistance. I think there are very few families that actually deserve financial assistance. For those asking for assistance, I certainly hope you aren't sharing your experiences with your children, because the last thing this country needs is more children growing up thinking it's okay to ask for assistance because you choose poorly. For those in real need of help I'm certainly glad this programs exist I just wish Americans would really think about those who have fallen on hard times and deserve the help rather then thinking in terms of entitlement.

  • Report this Comment On July 04, 2013, at 6:14 PM, DaveC64 wrote:

    BoA isn't just hated because of their illegal mortgage practices, they violate the law in almost all of their business.

    I purchased a car in 1988 and at the dealership we were told BoA accepted our loan application for the lowest interest rate. We signed the contract and were told we would receive a payment coupon book in the mail in a week or so. Two weeks went by and we received nothing so we called the dealer who gave us the number to BoA's car loan division. We called BoA and spoke to a person working there who advised us to wait until the coupon book arrived and that the coupon book was "in the mail" according to her computer read-out. Antoher week went by and still nothing so we called again and were told again to wait. We explained that the due date was two days away and we wanted to make a payment arrangement over the phone so we would not be late, especially on the first payment. The lady at BoA said she could not help us with that because we needed an account number to reference the payment to. Another week went by and we called again and were told the same thing-just wait. We asked if we could get our account number since by then it surely must have been processed. We were told by the BoA employee she did not have an account number yet and we would still have to wait for our coupon book. We explained that according to our contract, we were now four days late. We were told not to worry, that this happens and we would not be penalized nor would it report negatively on our credit. Guess what? It DID! The coupon book didn't arrive but when we had a friend of ours in another car dealership check our credit, sure as anything, there was a report from BoA for a 30 day late payment! We called BoA and explained we were angry that we have been told to wait by three different BoA employees and the fourth told us there was no record of us ever calling them. Fortunately, we kept records of what day and time we called and the names of each person we spoke to. When we told the fourth person we had spoken to these other three BoA employees and they all told us the same thing-wait, #4 told us that could not be the case because the loan had been processed three days after the car purchase and the loan number was showing on his computer. Then he called us "liars". We demanded to speak to his supervisor and he refused. We hung up and called back to another person and asked for a supervisor. #5 transferred us to someone claiming to be a supervisor who insisted we were mistaken and that #4 would never call someone a liar. We asked how we could fix the error and the supervisor told us that we should have made arrangements to make the payment over the phone even if we hadn't received a coupon book. When we expalined we had tried and that #2 and #3 had both told us they could not make arrangements to take a payment without an account number to reference, the supervisor told us that was wrong and that we "...must be mistaken". We told the supervisor that on a certain, at a certain time, we called the BoA car loan number and spoke to a certain person and that person told us there was no help they could give us, the supervisor became rude and HUNG UP THE PHONE! We ended up going to our local credit union and explaining the situation and they were kind enough to pick up the loan, although it was at a higher rate. We asked them to inform us when the transaction was done and they had the pink slip and about a week later they said they had the title to the car. Guess what, after our credit union had the title, BoA had the car reposessed anyway. Mind you, this was before the second payment was even due! We called the credit union to ask what the heck and they said they didn't have the car reposessed and to report the car stolen. We did that and were informed by the sheriff that they had been shown a legitimate order for reposession and that it was authorized by BoA. Fortunately the sheriff was willing to contact the credit union who told him THEY were the lien holder of the car and they were in posession of the title. The sheriff had to go to the reposession yard and take control of the car pending sorting out the whole mess. The credit union sued BoA and kindly let us join their lawsuit since we clearly did not have the means to fight the BoA scum lawyers. It took the judge about five minutes to rule against BoA and order the car returned to us, legal fees paid to us and to the credit union, and ordered BoA to remove the ding from our credit. The scum lawyer for BoA tried to ask the judge to stay his ruling until BoA could appeal but the judge refused and informed scum lawyer that he would be held in contempt should he attempt to delay or otherwise interfere with the return of our car. The judge had the sheriff pick us up and take us to our car. When we contacted TRW to check on the removal of the ding on our credit report they said it still had not been done so back to court we went. This time we didn't need a lawyer since we were simply asking the judge enforce his ruling. He ruled on the spot that BoA was in contempt and fined them $500 for every day they ignored his ruling. When everything wwas said and done, BoA spent over $15,000 on trying to steal a car that was sold for under $10,000. Because the judge wasn't in the mood for any of BoA's shenanigans, he ordered TRW to remove the ding from our credit, which they finally did.

    BoA doesn't just violate ethics, they commit grad theft.

  • Report this Comment On July 04, 2013, at 6:42 PM, deb373 wrote:

    I've never had a mortgage with B of A but I had a checking account with them in the early 90's. They said I pulled $100 out of my checking account from an ATM from a grocery store that I had never been to which made my account overdrawn. This was on a day that I was moving from a city that was nowhere near the city that the money was taken from. When I refused to pay it back and explained the situation, they put me on check systems for 7 years. I couldn't open a bank account anywhere.

  • Report this Comment On July 04, 2013, at 6:42 PM, GPSGary wrote:

    If the Supreme Court has said corporations have similar rights as people, why isn't there a corporate death penalty?

  • Report this Comment On July 04, 2013, at 6:44 PM, curiousone1 wrote:

    There was a time where you could take your business to another bank but in the last several years banks have been buying each other out so you end up with the bank you were trying to avoid. I will be a bank of America customer for a very long time. I have done business with other companies. I know how to call them if something isn't correct. We don't always agree however I say if you don't like the answer, hang up and call again. My home purchased is being handled by "countrywide" who messed up my last loan with incorrect paperwork, it was a mess. I got it straightened out and didn't lose any money during this process. I vowed never to use Andy company ever again. This company is now owned by BOA. I didn't know this until I was at the closing table. Do I back out because of the lender (countrywide) to whom BOA bought and now doing my mortgage? So, I called BOA to let them know of the previous experience because I was paying my mortgage separate from my escrow. I explained to them why. I still had to pay them together but my account is flagged. Now there are worse companies out there like Nation Star. I wouldn't touch them with a 10 foot pole. Just Google them.

    You must pick and choose the people you do business with and just move on and keep your mojo balanced. Overall I like Bank of America. I would pick them again as my Bank.

  • Report this Comment On July 04, 2013, at 6:46 PM, FrostyOne wrote:

    In the late 80's I was doing handyman work, just having to recover from lead poisoning and had to work for myself as I wasn't able to be able to report regularly to a real job as I had days that I still felt bad. Had a BofA checking account and if someone bounced a check I deposited I wouldn't hear about it from BofA until over a week later by mail and then they had played the game of bouncing the largest checks I wrote first and then the smallest until I had accumulated upwards of $500 in insufficient funds charges. Finally I closed my account telling the manager and all that could hear my loud voice why I was closing my accounts and that they should learn that the bank needs me and I do not need the bank. I was going to conduct my life and money from then on without any banks and that I would be back once a month to remind him that I still did not have any bank accounts and I was getting along just fine and I didn't need them and they needed me.

    So every month thereafter I would enter the bank and loudly for all to hear tell everyone why I closed my accounts and still had no accounts and that they the customers did not need banks and that the bank needed them. Boy he sure hated to see me coming every month.

    Until I retired and had to receive my SS check I never had another bank account and still wouldn't except they have forced me to or I couldn't receive my SS money.

    Take notice people...they have brainwashed you that you have to have checking, savings, credit cards and etc.

    I have lived 71 years and except for that brief period have not had any bank accounts. I have always rented homes..I have never bought a new car...I always bought low mileage luxury car cream puffs owned by some little old man that that always had them in the garage.

    The cars at the worst I sold after driving 5-6 years with only doing the small stuff...tune-ups, water pump, alternator, starter repairs that i did myself and then sold them for at least 1/2 of what I originally paid for them. Cheep car driving huh?

    I only paid rent, never loan interest, never had to reroof a home, replace the water heater or any other plumbing repairs, pay property taxes or etc. My rental payments were always a heck of a lot less than if I was making house payments to a bank.

    In other words I avoided all the ways that banks and other businesses siphon off your buying power and leave you broke at the end of every month.

    All you young people listen to this. If you buy into all this credit business you will spend your life working to make these people rich and you will be miserable in your life chained to these people and institutions. They don't give a poop about you personnaly. They only see you as a dollar sign and they are off some where driving their expensive cars eating out expensively, and laughing at what fools you are.

    Take a good hard look at the current financial crisis they caused and wake up to the reality of the false goods they are selling.

    Only buy something if you can pay cash and you will be the most free person in the world...do credit and be their slave.

  • Report this Comment On July 04, 2013, at 6:48 PM, Larsco wrote:

    I have three reasons to never do business with Bank of America. And, I had two businesses that banked at B of A and my personal banking accounts and I was part owner of another company that banked at Bank of America.

    1. If your accounts are based in Washington state, then you will have trouble when banking at any branch outside of Washington or if you use a Bank of America credit card while outside of the state. This is a legacy of Bank of America's purchase of the old SeaFirst (Seattle First National) Bank, which was a money grab for some of Boeing's cash flows. But, Washington accounts are not in the same computer system as all other B of A accounts so getting declined is both normal and very embarrassing. Also, making a deposit while out of state if somewhere between difficult to impossible.

    2. My father co-signed my home equity loan, as I was not working and caring for him at the same time. When a Bank of America representative called about late payments (obviously my responsibility), I was literally unloading my father from my truck. After I explained this detail to the Bank of America person, he committed to call me at a more appropriate time or in about a week, which we agree was reasonable. The next day my father passed away, yet the same Bank of America person called his house 18 times in about 6-7 hours, which, I believe, is illegal. And the Bank of America person stated that a B of A Vice President he worked for had full knowledge and full approval of the phone calls. I do know how those people can sleep at night or be a good people or good bankers, etc. It is just shocking to believe that the last person my father spoke to was a Bank of America banker while my father was in discomfort or probable distress.

    3. My home equity loan had a balance of $48,500 with a $50,000 limit. When the home was sold for $375,000, the first mortgage was for $254,000, which leaves about $75,000 in equity. But, Bank of America sued me for $101,000 and continues to harass me for that amount - even though the loan was secured with the home. Bank of America claims that they incurred over $50,000 in legal expenses, yet B of A has nothing to show for said expenses. There is no reason to believe that a few phone calls or a few letters can cost over $50,000 in services or legal fees.

    In my opinion, Bank of America is both criminal and unethical. My lawyer explained to me that technically speaking B of A was insolvent in that the true value their assets were too low to cover their liabilities and that the reason was the value of all of the underwater mortgages they are holding. While that is the opinion of a lawyer and not the official opinion of the bank, it is no wonder that the bank's primary focus is income from fees.

    Anyone can do much better by banking at any number of credit unions, which banks such as Bank of America despise and lobby against. But, a credit union will provide better options, higher returns, and the same features as a bank and certainly better than Bank of America, which, in my experience, is the worst of all banks.

  • Report this Comment On July 04, 2013, at 7:00 PM, Anonymous987 wrote:

    BoA is the worst bank I have ever dealt with. I opened my mortgage with Countrywide purposely bypassing BoA, but of course BoA has my mortgage.

    Since having BoA: $3000 in escrow is missing and unaccounted for, different story from each person. A home owners insurance policy has been purchased by BoA for my home of their choosing, on top of my current full coverage hurricane policy I had/have and escrowed. I was able to cancel the policy they purchased but was stuck with a cancelation fee, late charges for payments that were made on time but due to review they did not tell me till after the negative escrow amount increased my monthly payment - so I essentially did not pay in full for 5 months. Why, how did it take 5 months to tell me I was not paying the "new" adjusted amount? Why not let it show up on my statement the new adjusted amount...their excuse, I was disputing the escrow balance and they could not reflect my dispute. Yet, they could charge me and not tell me?

    I tried to refinance with another institution and found out my payoff amount was $8K over my loan amount owed to BoA because of the escrow error, which started out at $3000. Repeated calls to find out how my paperwork shows a $3000 overage after escrow payments goes to a negative $3000 and then $8K in two years? Their excuse they paid out $5K in escrow payments - I do not have $5K a year in escrow payments and I was paying extra into escrow monthly and watching it build up in my statements. Again, 5 people, 5 different excuses, 5 different reasons, 5 different theories, 5 different solutions. I finally waved the white flag and paid the $8K to clear it up and hopefully get back on track - next statement I showed a negative escrow amount again. I have not been able to get out of escrow payments because no matter what I pay it suddenly disappears with a myriad of reasons that cannot be proven or followed up on. Each time I attempt to do what is suggested the next person/department says something totally different.

    Fast forward to 2012 and I decided to apply for a remodification loan since the negative escrow was raising my mortgage price through the roof, BoA was holding my escrow hostage and keeping me from getting ahead, and they would not release insurance funds for roof damage that my insurance sent to BoA to pay. The roofer got paid but the excess money of ~$6500 is being held for the work we did ourselves and/or was overage from my insurance company. My ins. co. has stated this is our money not the banks but the bank says until my account is brought up to date it cannot be processed or applied to my loan. I got accepted for the modification and my note became still a tad more than it was when I first made the loan - fine at least I am getting a clean slate, right? Wrong! I did my trial payments, never late, never missed. BoA however reports to the credit bureau that we were behind on payments for 6 months (trial period) and essentially ruins our credit. 2013, off trial and making payments still but credit is still damaged, pay off amount is still higher than the original loan, and we are stuck with BoA because no one will refinance us.

    HATE BoA - yet they were more than happy to take money that I contributed via taxes to keep them afloat in their hard times and I have not seen any interest but they sure don't appreciate the help they received. Its not the same when a customer reaches a point of going under - for them its a necessity for us its bad improper money management of living beyond our means. Yes, living beyond my means after BoA gave us no way out and we had to survive by spending more on the house and still eating, not giving myself a raise, bonus, and using everyone I belittle around me to become larger than I can handle.

    Oh and beside the unethical tactics, their CSR's are just plain rude, unethical, obnoxious, and make up any excuse to get your off the phone or out of their face.

  • Report this Comment On July 04, 2013, at 7:01 PM, Irisheyes1219 wrote:

    Bof A does not treat their employees any better than their customers, I had the misfortune of working for them years ago, when I was hired they agreed to the hours I could work and a few months later they changed it without notice to hours I was unable to work due to child care issues. As a single mom, I had to work the hours that child care was available, when I spoke to the supervisor about it I was told to work the hours I was scheduled or be fired! I was absolutely nothing to them, I feel for anyone who has to deal with those soulless demons!

  • Report this Comment On July 04, 2013, at 7:01 PM, MTarbert1956 wrote:

    I am a small contractor,employing 5people. I inform perspective customers that I do not accept payment if their checks are drawn on BOA. This practise has cost me a few jobs but, most customers (even those dealing with BOA) agree with me and have made other arrangements .

  • Report this Comment On July 04, 2013, at 7:11 PM, mrscori2006 wrote:

    I had a BOA account when I was in my twenties. Even though I was careful with my finances, it seemed to frequently overdraft. I chalked it up to my own mistakes, and probably paid thousands in fees over the years.I would check my statements and some transactions were suspiciously posted in the wrong order than I made them. I eventually closed it out. Fast forward to my late thirties. I received some correspondence about a year or so ago notifying me that I was elligible to participate in a class action lawsuit against BOA, for manipulating transactions to benefit the bank. I remembered back to that account I had, and it all made sense. I happily took the check I received in that lawsuit, and deposited it into my Wells Fargo account which I've had for years now. I have no problems with Wells Fargo, we have all our accounts and our mortgage there and are perfectly happy. Screw Bank of America

  • Report this Comment On July 04, 2013, at 7:11 PM, Z0N wrote:

    If you think their customers hate them, you should ask for the opinions of their employees. The customers would be kind by comparison.

    Bank of America management has selected for leadership positions based on the intensity of a person's psychosis and incompetence. The more psychotic, sadistic and incompetent they are, the more they are promoted.

  • Report this Comment On July 04, 2013, at 7:28 PM, leola65 wrote:

    When I bought a car in 2006 I asked that the financing not go through BofA and left believing it was through Wells Fargo. Few weeks later, I get a payment statement that BofA bought it from Wells Fargo and no matter how many ways I tried to refinance or change the lender, it wound up back at BofA. Cut to 2011, lost my job, had just paid off my car and BofA is still calling (harrassing) me to pay off the vehicle once they found out I was trying to file bankruptcy. It took me going to 5 different BofA's talking to managers with my backup before they finally stopped calling me and threatening to take my car. I now see why so many people pay cash for their vehicles.

  • Report this Comment On July 04, 2013, at 7:43 PM, JINNMINER wrote:

    I hate Bank of America, because the fools run the bank. Fools operate Merryl Lynch, fools break the laws, fools beg for tax payers money(bail out), fools make decisions, fools like Warren Buffet invest in and pulls out 5 billion. All congressmen invest in Bank of America. The BofA is fraud and this bank should be shut down.

    Look at the law firm the hire for foreclosure: David Stern, ALBITT SCOFIELD, and Marshall C Watson.

    All these firms are sanctioned by several states for fraud and robo signing.

  • Report this Comment On July 04, 2013, at 7:46 PM, JINNMINER wrote:

    Also I heard a secret rumor Bank of America is in 500Billion + deficit and may shut down US operation and continue business in China.

  • Report this Comment On July 04, 2013, at 7:50 PM, Martininsocal wrote:

    BofA is the bank that opened 3 simultaneous credit card accounts in my name, all with different account numbers. When I pointed out the problem, they cancelled 2 of them. A year later, I attempted to refi my home and guess what? The 2 accounts showed still open and with multiple 30 day lates for non-payment. I contacted them and asked to have this fixed. In person, they said no problem, they see what happened. In real life, THEY SUCK! Their 'Back Office' refused to remove the improper credit reporting and would play the 'transfer you to someone who can do something' phone game for hours. It finally got to the point that I would be on the phone for 3-4 hours and get hung up on during a transfer. Finally, they had me talk to someone who obviously was hired for their skills at being an A-hole on the phone. He just continued to say I was a late payer, I was a late payer, and I should make good on the behind payments for the 3 credit cards I did not have. Bank of America is run by Douche Bags and hires obnoxious morons to belittle customers who are trying to get things fixed. I suppose it was my fault they ended up with my mortgage when the U.S. Gov't. gave them Countrywide on a platter and they really must have hated having my 30 year fixed mortgage at 5.75%. Every time I attempted to refi, they told me I don't qualify because I was not behind on my payments and every time I went to a different lender, guess who kept popping me with a late payment report on my fico? That's right, wonderbank BofA. Now that I have refi'd with a different lender, I am going to turn the case over to the California AG, I hear she just loves BofA too.

  • Report this Comment On July 04, 2013, at 7:50 PM, sls10jak wrote:

    After my husband joined the Army, we tried working with B of A to lower our mortgage rate, sign us up for the Making Home's Affordable, and help us keep our house. Me and my two sons had to be away from my husband until we could get the situation resolved. B of A led us on for months while taking our money and assuring us that it would all work out. In the end, they tell us that we never qualified for assistance to begin with. They contributed to some of the worst times in my life and I hope they go up in flames.

  • Report this Comment On July 04, 2013, at 7:58 PM, ratfur wrote:

    Bank of America cashed an obviously washed check against my acct. They insisted on closing the account and opening me a new one. they transfered all my money to the new account and then proceeded to stop all my online bill pays. they told me not to worry because those bills had already been paid; however, they then took all the money back for the bill pays leaving me with late charges for all my bills. Then they shut down all my accounts because the closed acct. was overdrawn. I got my edison bill which said thank you for your last payment of $20.14 and then said I had a late charge for $20.14 plus the new charge. That is when I caught on to what was happening.

    It took me 4 weeks to get everything

    straight between the branch, online bill pay and

    check fraud department. One department tells you one thing another says do not listen to them and they transfer you back and forth between the same departments. I finally had to get the check fraud department to remain with me on the phone while I was transferred to every other department back and forth until it was cleared up

    To my knowledge they still have not closed my original acct. I have filed a report with the police so that BofA cannot come back at me for any future problems from that acct.

    Why do I stay with BofA?? Because they make a lot of mistakes in my favor. When they bought out my bank they lost my last month statements on all my checking accts from that bank. I got to keep all that money I had spent. To this day they even manage to loose atm withdrawals.

    Also, I use Quicken which is free with BofA and that is how I noticed the forgery so quickly.

  • Report this Comment On July 04, 2013, at 7:59 PM, Punxsyboy wrote:

    My personal experience.....I was approved for, & paid for a HELOC with B of A, but when I wanted to use it they wouldn't allow me to as the value of my home had decreased. So I was out the cash I paid to get the HELOC approved & of course they won't give me a refund but continue to send me statements of the $0.00 balance I OWE on the loan & how much I have "AVAILABLE" to borrow. I will NEVER use them again. (My original mortgage was sold to them as well)

  • Report this Comment On July 04, 2013, at 7:59 PM, pookemp wrote:

    Applied for a home equity loan in Texas. After countless forms, meetings, and phone calls and with perfect credit and being loyal customers for years and after three months our loan was turned down because of timber rights on our property taxes.

    Went to the credit union the next day and our loan was approved in three days.

    Go to HE$$ BOA !!

  • Report this Comment On July 04, 2013, at 8:16 PM, nomadman14 wrote:

    Having read a couple dozen posts there is a clear theme of BofA poor business practices, and I have experienced them too. What irks me is the posts that say those who have a problem are losers and pitiful people that don't pay their bills, etc, etc. If these writers would just READ a few dozen posts they would maybe see that the treatment and mistakes made by BofA have nothing to do with making payments on time or any other actions by the customer. If you do anything else with the bank besides pay your mortgage on time for 30 years, maybe you critics of those with BofA problems would get to see first hand how they handle your business. BofA messed me up twice on circumstances I had no control over where I simply went to a neighboring bank and got normal good business from them. No problem. I can't figure out how BofA is still in business.

  • Report this Comment On July 04, 2013, at 8:24 PM, trhsmc wrote:

    I am so glad to see that I am in good company with these complaints! I have had several problems with them but these two were my most frustrating!!

    1) Had a payment to my BOA credit card scheduled but I got paid early so I called them and made my payment over the phone. The representative said that the scheduled payment would not take place since I paid that day. Well....a few days later....the scheduled payment did come out of my checking account causing many bounced checks to other accounts and overdraft fees from my checking! After MANY attempts to get this straightened out, I finally connected with a BOA rep that promised to get all of this fixed and reimburse me with all the charges. About a week later, nothing had been fixed and I contacted them again....I was told that the rep I talked to had no right to tell me that it could be changed. After a scathing email complaint from me I received a reply stating that it was no fault of the bank!!

    2) I also have a 2nd mortgage with BOA after Countrywide sold it to them. I had been going to the local branch to make my payments for many years when I got a call one day from a rep stating that it would be better if I mailed it instead...said it would get processed more quickly and be posted faster. So, for my next payment I mailed it in only to finally have it posted 2 and 1/2 weeks later. I called several times asking about it. Because of this, it was reported more than 30 days late and I cannot qualify for HARP because of it!!! I was told by another mortgage company that BOA could easily have this removed but they refused. I then had a BOA rep tell me that when I called to check up on where this payment was that they could have easily let me make a payment by phone and then stop payment on the check I sent thus keeping my credit report good. The rep appealed it only to have her superior turn it down!

    To say that I don't care for them is an understatement!!!

  • Report this Comment On July 04, 2013, at 8:26 PM, Doggedbygovt wrote:

    i'm not gonna tell anyone what they don't already know, experienced or posted here, etc.

    SAME bull happened to my wife and i re: mortgage.

    any insinuation as mentioned in motley article re: ppl buying at the "height of the market"...

    neglects the factors of HIGH APPRAISALS, then the bust, job loss, etc.

    MOST Americans don't want things for free, they/we were conned, then many lost jobs, etc.

    BUT the banks made a ton of $ on American's backs, then we bail them out, they get bonuses, no jail time, etc.

    MANY Americans struggle to keep their home, lost their home, underwater, in arrears, slammed credit rating...

    usa citizens, got screwed real good and will pay for years becos of it.

    if it didn't effect u, great. ur very lucky. but i kno too many it HAS effected. like a couple who have cancer and r 72 yrs. old... lost their home, now live in an RV.

    the banks don't care, nor does gov't. and some ppl want to blame ppl who bought at the height.

    the blame should be pointed where it belongs.

  • Report this Comment On July 04, 2013, at 8:30 PM, Merri88 wrote:

    Interesting way to celebrate the 4th with the readers.

  • Report this Comment On July 04, 2013, at 8:33 PM, Kodter wrote:

    Hahaha, Zon! SO true! I used to work for/with BOA through a 3rd party vendor and BOA is a complete nightmare to deal with on an employee/ employer level.

    They would have us doing one thing at 10:00 am and then by 10:08 am, it would have changed and then the next day or week, we would go back to how we were originally doing something. They are a complete joke from the inside out.

    Also, there were a lot of times that the customers would call in advising us of updated policies, on the Federal level. We would ask BOA about these changes & they would have to "get back with us". Then a week later, what the customer had advised us, was correct!

    Everyone I worked with when we were dealing with BOA, would NEVER bank with them.

    Especially, since we know what is actually going on and how dysfunctional they are, we would NEVER trust them.

    One last thing, never try to use common sense when dealing with BOA, they have proven time and again that whatever makes the most sense, they will do just the opposite!

    Funny though, they were always pushing, "world class customer experience" it became a JOKE at my company! Everyone was so happy when we finally cut ties with BOA! It was a good day!

    Bad Customer Service is what BOA is known for, it is what BOA will always be known for due to the simple fact that the people from mangers / team leads and higher, all have bad attitudes and they have huge egos which leads them to believe that they are always right and never at fault. This alone is the MAIN reason for their issues, all of the different departments are ran by different teams of managers and they compete against each other. They think they are perfect and the other departments are bad. They do not communicate with each other and it can be more than a month before one department can get a simple answer from another department. Hence, all of the phone transfers back and forth with all of the departments and no one really knows what they are supposed to do.

  • Report this Comment On July 04, 2013, at 8:44 PM, barb1987 wrote:

    I am with BofA because of Wells Fargo. I detest Wells Fargo. When Wells Fargo decided to close our branch they wanted us to move to a branch that was 80 miles away. I chose to close my account which I did at the branch (in person). They pro-rated my monthly fee and I left enough money in the account to cover that and one check that I had outstanding. They immediately charged me again for a monthly fee (using up most of the money in the account that was there to cover the check) and when the check came in they bounced it and charged me a bounced check fee. Then the next day they did it again. When I went in and demanded that they back out the extra fees and clear my check they refused.

    BofA is a big bank and has gotten bigger since I started doing business with them in the mid 1980s. I did prefer them when they were a smaller bank and were only in California, but I personally have not had problems with them. I know a lot of people have had VERY bad problems with them, but they aren't the only banks people have problems with.

    In addition to detesting Wells Fargo, I also do NOT like Citi Bank. I had had 2 credit cards with them for years and then one day out of the blue they raised my interest rate to 29.99% on both of them. I had been on time paying and had paid at least (and sometimes more) then the minimum each month. I have asked them repeatedly to lower my interest rate, but they have refused and have refused my request to talk to someone about it. They say that they do this in February and August.

  • Report this Comment On July 04, 2013, at 9:02 PM, lcr123 wrote:

    My husband and I decided to close our account at Bank of America because they insisted on posting all debits on a given day at 11:59 pm and then posting deposits made that same day at 12:01. Then they would charge multiple overdraft fees that of course you wouldn't see until you got up the next morning. This was evident and intentional and they eventually lost a class action suit over it. The kicker came when I went to close the account...one individual checking account, in my name. Thought I was polite and patient, They took one and a half hours to close the account. By comparison, closing a different account at Union Bank took 5 minutes.

  • Report this Comment On July 04, 2013, at 9:17 PM, scrumrob wrote:

    Not my favourite bank by any means, but my experience with other big banks isn't much better. Chase holds my mortgage. During three years of unemployment for me, I worked hard not to get behind, but as time went by it happened. I got a job and was able to get a mortgage adjustment on my primary mortgage after faxing the same documentation four times but I am also working on an adjustment for my line of credit account also held by Chase.

    Chase lost my faxed application for the adjustment to the line of credit five out of six times then sent a letter after receiving the sixth attempt saying they needed more documentation to complete the application. The documentation required was all the documentation we faxed with the all six application attempts.

    Earlier this week, my wife received a $30 check drawn on Bank of America. When she went to the branch next to her job to cash the check, the bank would only do it if she paid a $6 fee. That is why, I will never go back to Bank of America. They are worse than airlines with their nickle and dime fees. Fortunately, I have a choice with banks.

  • Report this Comment On July 04, 2013, at 9:33 PM, oceanbroker wrote:

    Turn all these negatives of BOA into positive results. The 2nd largest Bank in the Country will survive and it's stock will someday recover to represent the second largest bank in the country. By becoming a shareholder you become involved with the company and have voting rights. At the same time your investment may just quadruple. Just remember when Bank of America was growing and everyone was in love with them.

  • Report this Comment On July 04, 2013, at 9:42 PM, liv2cthedawn wrote:

    My husband and I bank with BOA only because my husband recieves VA pension and the checks are direct deposit. But I do all "Online" banking. One day while checking our acct online, the bank made a mistake in our acct. overcharged us for something that I never even did, used or made. So I had to drive down to the bank to correct their mistake. Walked up to the teller, showed her the mistake they made, and she corrected it. On my next online bank statement, it showed another charge of $9.00 saying monthly bank fee. I was like..what the heck is this?! So I had to go back again to the bank and ask what the heck was this new charge? Get this..your gonna love this! I was charge $9.00 because I physically came into the bank to speak with a teller. Yes! $9.00 to speak with a teller, for their mistake! I was told that if I have to come into the bank for any reason, and speak with a teller, I will be charged $9.00!! Then it didn't end there. My sister owed me money, so she went to her bank, which is also BOA in California. She walked up to the teller and had them deposit the money into my acct. from her Cali branch. They didn't charge her $9.00 for using in bank services, but they charged ME instead the $9.00 because she walked into her BOA in California and deposited the money into my acct.

    You really have to watch out for those bogus charges...they will get you one way or another.

  • Report this Comment On July 04, 2013, at 9:58 PM, AMNP wrote:

    I have had inside experience with BofA. I bank with another bank that I have used for almost 20 years. I have never had an overdraft fee or a monthly maint. fee because I know how to manage my money. I'm not rich. I have listened to customers tell me they will overspend ON PURPOSE and then complain they were charged $35. People will complain that they are charged $8 to see a teller, but FORGET that that is the account they signed up for to avoid the monthly maint. fee.(as the person that posted above me is complaining about) Anything that can be done online or with an ATM must be done that way...if not, hello fee. On the flip side, you don't have to have direct deposit or a minimum balance for this type of account. I see so much laziness and irresponsibility that it makes me crazy on a daily basis. Take responsibility for your actions or inaction as the case may be...If your account is overdrawn constantly but your nails are always done...we have a problem.

  • Report this Comment On July 04, 2013, at 10:15 PM, 4toforeclose1 wrote:

    Here I go,

    2008 in Florida, Lost my job, my Wife the only one working in the house expenses went over 3500.00 monthly, I Asked BOA to help me low my Mortgage payments, The answer, WE CAN'T HELP YOU, WE DON'T HAVE ANY PROGRAM RIGHT NOW TO LOW YOUR PAYMENTS, I asked them in so many ways to reduce my payments of $1,596 a month, BIG NOT EVERY TIME, 2009 went foreclosure, and they auctioned my house after i left, for just $39,900.00, after i expended in remodeling while i was there more than 65,000.00. Those M#@$%^%!ERS DIDN'T CARE,

  • Report this Comment On July 04, 2013, at 10:26 PM, notme77 wrote:

    I was serving my county (USA) in Korea in 2008-2009 when this bank took over my mortgage. I fell behind one month due to family emergency. I called them to work out double paying the next month or working that month into increased payments. They refused to work with me at all. This was the first and only time I ever fell behind. They chose to foreclose on me. Meanwhile you had people living in homes 6-9 months behind or longer not trying to catch up or fix things. I am still waiting to hear on a settlement from them for there wrong doings.

  • Report this Comment On July 04, 2013, at 10:32 PM, WKanger wrote:

    If everyone hates this bank and others, why are they still in business. I vote with my money and left BofA years ago. Never looked back once. If you have mortgage with them either direct or as a result of the loan being sold to them, refinance now. I agree with just about every quote in the article but, especially this one: "I would not use [Bank of America] if they were the only bank in the world." !!!

  • Report this Comment On July 04, 2013, at 10:48 PM, Any78way wrote:

    I have a couple of credit cards with Bank of America (open, but not being used since I stopped using credit cards), and my mortgage was once owned by BofA. I also had some negative experiences with BofA, but nothing that was STRICTLY a BofA issue: no luck refinancing my mortgage (when NO one was having any luck refinancing), and just before the new credit card laws went into effect, they drastically reduced my credit limits on my cards to JUST ABOUT where my balance was. (Other creditors, such as AmEx, had done this to me in the past, WAY before the new laws were passed, and went BELOW my balance and charged me Over-the-limit fees, like one commenter wrote BofA did.) By stopping at my balance, I did not get charged OTL fees (though I would have if I had made any significant charges, since the charges plus interest would have put me there). What it DID do was massively decrease my credit score; As I said, this wasn't a strictly BofA thing, but MOST of my credit cards were BofA, and 30% of your credit score is determined by how much of the your AVAILABLE credit is USED UP. I went from an unsecured credit line balance of 25% of available credit to almost 90%! However, many creditors made this underhanded “adjustment” before the new laws went into effect. The only one that didn’t pull it on me was Citibank (though I’ve heard other people with perfectly valid complaints against them as well).

    My point is this: it has always been my experience that individuals have varying experiences at different banks for myriad reasons. I have EXCELLENT credit, but I can’t get a credit card through Capital One or Wal-Mart to save my life, and I eventually learned to stop applying because they are obviously NOT interested in my business. However, both my best friend, whose credit is in the dump, and my father, who has good credit but mediocre income, can both get Capital One credit cards like picking up a gallon up milk at the corner store. . . which tells me a little something about Capital One.

    I’ve also had close friends and family members work for several banking institutions, including Citibank and – yes – Bank of America. You think customers have gripes about B of A. . . wait till you hear it from an insider who knows firsthand JUST HOW BADLY they treat their customers – he should know, he’s a customer service call center rep who is instructed HOW to “direct calls.” Citibank reps complain as well; however, I’ve NEVER had a problem with them.

    The bottom line is this (and if ANYONE takes ANYTHING away from this, please let it be THIS): JUST because YOU have never had a bad experience with someone or something, that isn’t an excuse to disbelieve someone who says that s/he HAS, and it’s certainly not a reason to lob personal attacks against said person, insinuating, indicating, or outright stating that it must be his/her fault. It’s called EMPATHY, people, and LACKING it is a symptom of sociopathy…speaking of sociopaths, let me use one in an analogy…

    Ted Bundy, a very charming, very attractive law student in Florida in the 80’s, brutally raped and murdered over 50 young women before being caught and executed . . . however, he MET a lot more than those 50 young women that he DIDN’T rape and murder, and they all thought he was a perfectly normal, bright, ambitious, attractive young man. One could argue that those 50+ women should have known better than to get lured into the trap of a good-looking, clean-cut, well-dressed serial killer…the question is, would you? In fact, many do, in order to separate themselves from the victim to allow themselves to believe this could never happen to them. In this case, you want to believe you could never lose your home, your credit, your savings, your sense of safety and security, when in reality, it is EXACTLY underhanded creditors like these that will take these things and more from you.

    If BofA isn’t doing it to you, there’s another creditor out there that will. If you are like me, and doing everything right, one of these days, they will find a way. Just because it hasn’t happened to you doesn’t mean it hasn’t, doesn’t mean it hasn’t happened to them, and doesn’t mean they brought it on themselves. In some cases, yes, but NOT in all! And when BofA has ratings as HORRIBLE as these, it ISN’T because a massive group of irresponsible, ignorant deadbeats “masterminded” a boycott of sorts. . . it takes all kinds, but so does Bank of America…and when they are buying up every mortgage in the country and literally making themselves inescapable. . . the Black Hole of the mortgage industry. Nothing can escape.

  • Report this Comment On July 04, 2013, at 11:02 PM, amynewsmith wrote:

    I lost my ATM/credit card. Realized it the same day and called immediately to have it locked and a new one issued. BOA let charges go through for a full three days after I called them, and then charged me insufficient funds fees for all the bounced charges that they never should have allowed. It took at least 20 phone calls to get the funds put back in my account (per the fraud guarantee on the card) and 10 more to get the NSF fees removed.

    My office mate at the time had her purse stolen with her BOA checkbook and ATM/credit card. She was still trying to clean that mess up years later. Like me, she had dozens of calls to get the first mess cleaned up, then years later the thief ordered more checks on the closed account and BOA started dunning my colleague for the bounced checks on an accounts that had been shut down and marked as a fraud risk years earlier. Evil and/or incompetent. Take your pick.

  • Report this Comment On July 04, 2013, at 11:05 PM, TailaMKinCA wrote:

    I used to work for Bank of America and Wells Fargo. Neither bank are saints, but my experience with B of A, especially in recent times, was far worse.

    Twenty years ago, I actually had a pleasant experience with B of A when I got a letter of apology from them dinging me with an overdraft fee that never should have been there in the first place, and they admitted their mistake. (It took 6 months for them to remove the fee and the subsequent fees that piled on after that, but that least they acknowledged that it was their mistake.) But that was 20 years ago, and boy have times have changed.

    These days I'm telling people to stay totally clear of the big banks and start banking with credit unions.

  • Report this Comment On July 04, 2013, at 11:22 PM, njellis59 wrote:

    Several years ago I had a checking account with BofA. I got tired of their fees and asked them to close the account. They wanted to charge $25 to close the account. I advised them I did not want to pay to close the account. After a month of arguing, they finally closed the account without charging the $25 fee, then blacklisted me so that every bank I did business with for the next 10 years knew what had happened. I would NEVER

    do business with them again.

  • Report this Comment On July 04, 2013, at 11:31 PM, Bobes915 wrote:

    I think my biggest fear of them as their de-facto customer (mortgage was sold to them) is their incompetence. I pay 1 month ahead on my mortgage payments so that they will not decide to file for foreclose on a mortgage that is current - which they have done. They also tried to file for foreclosure on someone who never had a mortgage with them.

    About every 3-6 months, they tell me that I do not have insurance on my property associated with the mortgage. And every 3-6 months I have to spend at least 3-4 hours in order to get them to acknowledge that:

    1. I do still have insurance on the property

    2. It's the same insurance that I have had all along

    But if I didn't do this every time they conveniently forget that I have just given them this information or that it's their mistake, I'm sure they would charge their own exorbitant rates to insure the property themselves.

    I don't necessarily think BOA is evil, but in my own experience, they have redefined incompetence time and again. I am paying as much extra on my monthly mortgage payments as possible to get these fools out of my life.

  • Report this Comment On July 04, 2013, at 11:35 PM, 110254545yy wrote:

    BOA has messed up more Americans than HITLER and HOLOCAUST combined.

  • Report this Comment On July 04, 2013, at 11:57 PM, sawslow wrote:

    BOA calls my home 3-4 times a day, everyday! I have never paid my mortgage until the 15 of every month but it is paid, after the 15 the calls stop and start again on the 1st of each month I blocked them now the phone rings once and that's it. They encouraged us to apply for modification about 4 years ago, had us jump through hoops for at least 2 years finally, they wanted copies of our taxes and we had not gotten them done...yet, and the modification was denied because of that.... worst people ever!!!!!

    BUT the branch employees are very nice

  • Report this Comment On July 05, 2013, at 12:30 AM, nopunk wrote:

    It all started over 7 cents which snowballed into owing $527.00 to B of A. As much as it hurt I made the 7 cent error so I directed next check to be direct deposited to pay the charges. Without my knowledge or approval B of A closed my account before the direct deposit was made. When they received my payment they sent it back to me because there was no account to put it in they also sent me a statement showing zero balance to the account.

    If it is not clear, they credited the account with the payment but sent the payment back to me. Over a seven year period they tried to get me to give the money back but I refused asking that they admit there mistake in exchange for the payment. They would not admit they closed the account prematurely, or that they made a mistake in sending the payment and statement to me so I said to hell with them. Every time a collection agency contacted me I would send them a copy of the B of A statement showing that I paid the charges and they was leave me alone.

    Sometime the greedy get what they deserve! They did not allow an honest man a chance to pay. In yo face B of A!!!

  • Report this Comment On July 05, 2013, at 12:40 AM, 9997florence wrote:

    I have 3 mortgages with Bank of America (sold to them by the original lender)

    I have to take the payment into the local bank to make sure it is dated. It seems that no matter when I mail the payment they always get it the day after when they can charge a late charge.

    The same thing happens with my Alaska Airline credit card.

  • Report this Comment On July 05, 2013, at 12:45 AM, Supremacy28 wrote:

    Bank of America would not clear my paycheck when I deposit it every Friday, it won't clear until Tuesday or Wednesday. They re waiting for me to use my debit card to purchase something so they can charge me overdraft fee, after that, they cleared my paycheck deposit and took $40 out for overdraft fee. I did play game against Bank Of America by not use debit card....my paycheck deposit did not clear until Thursday, I went to office and demand them clear the deposit so I can use money to pay bills. They did cleared. I left and put gas in my car. I end up overdraft fee.

    And I made decided, I went on cash the check every Friday and went to BoA and deposit cash in. Guess what? It have to wait 3 days to clear deposit. I was like, it is this a joke? Cash is a real cash it is not a check. I feel like BOA treat me a criminal to make sure cash is legal. Anyway, after I deposit cash in my account and it did happened to me overdraft fee again, this is what they want me pay something on my debit card so they can charge me overdraft fee before they post my deposit.

    They will not clear your deposit until you get overdraft fee first before they clear your deposit, so they can take $40 out of your paycheck.

    I closed account and refuse to pay $230 overdraft fee to BOA. I'm on lawsuit against BOA.

    Credit unions can't open account for me because of BOA on my credit I owe BOA $239. I explained it to credit union that BOA is on lawsuit for overdraft, they said they are follow policy that can't open account for anyone who owe to other banks. So I got mad at credit unions...I feel like credit unions work for BOA something.

    Why can't we the people go out and destroy BOA office?

  • Report this Comment On July 05, 2013, at 1:06 AM, tanstaafl3 wrote:

    My hubby consolidated his debt for a loan of $25,000.00. We paid for about 3 years [@$19,500.00 at $550.00 a month] We were never late on a payment ~ but he had a $2,000 medical debt he had not paid, forgot about. So they CLOSED the account for it Then claimed he owed $22,000.00! See payments paid above! We said fine after all they closed the account .... with no late payments! Go figure!

  • Report this Comment On July 05, 2013, at 1:20 AM, jay3069 wrote:

    The absolute worst mortgage banker on earth. I have had nothing but bad experiences with them. Every time I would call customer service I would get someone in India who was no help. We tried to get a mortgage modification...go figure. Our paperwork would always get "lost" and we would have to resubmit paperwork. And talk about delaying. They are the king of delay. They have all sorts of evil tricks up their sleeve to make life a nightmare for their customers. We would get a different story about the same issue from every single person we talked to at BOA. As soon as possible, I am going to refinance with another lender. Bank of America should be dismantled.

  • Report this Comment On July 05, 2013, at 1:20 AM, mel1259 wrote:

    To whomever made the comment "I hope every robber who robs (b of a) is successful" I hope you never have a sawed off shotgun held to your head while a "robber" is robbing your staff including one that is deaf not aware of what is going on around you until it's in your face! It can stay with you forever! Please think before you say such ignorant things1

  • Report this Comment On July 05, 2013, at 1:45 AM, Xletmekno024 wrote:

    I have no problem with BOA. I have my checking and savings with them and wouldn't go anywhere else. I love that you can deposit cash right into the ATM. It seems everyone has a problem with BOA because they made a mistake and BOA couldn't do much to help them. It's your fault not theirs.

  • Report this Comment On July 05, 2013, at 1:49 AM, rainman0001 wrote:

    I started hating them when a man jumped to his death after having his job offshored to India. Nearly every engineering and programming job in big business since then has gone overseas. And these people wonder why we can't buy their products. BECAUSE WE MAKE MINIMUM WAGE NOW.

  • Report this Comment On July 05, 2013, at 1:58 AM, spydi wrote:

    I have never banked with Bank of America because my credit union kisses my butt. I am treated like I'm their best customer even when my balance is $2.46.

  • Report this Comment On July 05, 2013, at 3:20 AM, btc909 wrote:

    BofA - Bastards Of America.

  • Report this Comment On July 05, 2013, at 3:22 AM, poorvic2 wrote:

    Why do Americans love to moan so much when the solution to most problems lies in their own hands. If BoA (i never banked with them and never will) is so terrible, just close the account and move elsewhere. Same thing with politics - everyone complains about the politicians we have then re elect them! Tired of high prices and horrible service (hello airlines) - stop flying with the companies you despise the most and bombard them with emails letting them know why you will no longer fly them. Since this is a country based solely on money and humans be dammed, then hit them where it hurts - BOYCOTT.

  • Report this Comment On July 05, 2013, at 7:54 AM, pjsommer wrote:

    I have a credit card with BoA - ran it right up to nearly $30K after my divorce, which wiped out 25 years of great credit - they wisely stopped me and stated they were going to raise my rates if I charged any more - I got great financial advice from BoA customer service - and they worked with me to keep my rate at 5.9% - this was about 5 years ago - I bought what I bought, and BoA deserves to have it's money back - I now owe $13K on that CC - I would have had to file bankruptcy if they hadn't worked with me - I am now within 3 years of being completely debt-free, except my house. It took a wakeup call and BoA's financial advisers to help me make better financial decisions.

    Thanks, BoA!!!!

  • Report this Comment On July 05, 2013, at 8:06 AM, TRConnie wrote:

    I hate Bank of America not because my mortgage was sold to them (it was), but because of my credit card. I never made a late payment on either mortgage or credit card, but one month I shorted my minimum payment by $2. This event coincided with the economic meltdown. 30 days later when my account was past due by $2, they jacked up my interest rate to 29.9% and slashed my available credit. That act changed my available credit to debt ratio putting me over some magic number known to credit reporting agencies causing my credit score to plummet. This caused a chain reaction with my other credit cards. I went from very good credit to poor credit in a matter of months all because of one $2 mistake after years of on-time payments. I have since paid that card off, but can't close the account because if I do, that will drop my credit score due the age of accounts thing. Now since I seem to be such a poor credit risk, BOA has sold my mortgage (still never a late payment) to some lowlife high risk mortgage service company that, if you can fathom it, has even worse customer service. In the next month or so, I'll be paying off that mortgage. I will never ever do business with BOA again. And should I ever refinance the house, I'm adding a clause to the agreement that my mortgage can never be sold to or managed by BOA or any of its subsidiaries.

  • Report this Comment On July 05, 2013, at 8:14 AM, Gizmo929 wrote:

    After dealing with all the expenses of my wife's stroke, what wasn't covered, I had to use credit cards for - I had a $15K balance with them. I explained our circumstances, and they lowered our interest rate down to 1% till I could pay it off.

    I'm not disagreeing with the comments, however in my circumstances due to them dropping the interest to almost nothing, I was able to get this paid of much quicker.

  • Report this Comment On July 05, 2013, at 10:05 AM, ivanp01 wrote:

    I was employed in the medical field when I lost my job 5years after BOA bought my mortgage. I had never missed a payment or been late. I called to let them know I had lost my job and asked if there was anything they could do like deferring a payment to allow me time to find another job. They stated they did not do that anymore and there was nothing they could do because i was current. I was told to call back in 3monthswhen i was behind.

  • Report this Comment On July 05, 2013, at 11:32 AM, phatandfoolish wrote:

    years ago when i closed all my b of a accounts, the teller asked me why as she looked at her available choices on the computer screen. I asked, 'is arrogance on there?' and of course, she replied 'no.'

    just confirmed my decision...

  • Report this Comment On July 05, 2013, at 12:51 PM, FlyBoyRDJ wrote:

    30 years ago a small student loan of mine, mostly paid off by then, was transferred to BoA. I was immediately dinged as 'late' (had never missed a payment) and spent the next 6 months fighting them every month, until I finally just paid the whole thing off in full in disgust, months early. It still took them 6 months to finally admit the loan was paid in full and to stop harassing me. I've used a small regional bank that has given me superior service ever since. Their utter incompetence, lack of concern for their customers, and sheer immorality based on other stories I've heard lead me to believe that if the Anti-Christ is here on Earth BoA is the company he's managing.

  • Report this Comment On July 05, 2013, at 1:50 PM, Rickster111 wrote:

    I was late with a payment. I asked them if I caught it up and paid an additional amount $3000 total if they would keep the account active. They said they

    would. I paid the amount and 1 week later they closed the account and raised the interest payment to near 30 percent. They are the worst.

  • Report this Comment On July 05, 2013, at 4:04 PM, SonyaTerri wrote:

    Here is another facebook site where folks are trying to help each other fight foreclosures.

    https://www.facebook.com/pages/Home-Defenders-League/1192457...

  • Report this Comment On July 07, 2013, at 12:56 PM, valuman0513 wrote:

    First, the author is saying it is the second worst economic crisis and the Great Depression was the first.

    Second, everyone remembers the money that was given to banks, and other industries, to prevent a total economic collapse, however everyone fails to mention the fact the money was paid back WITH INTEREST to the "tax payers" (aka Government). The REAL question is why the tax payers didn't see a penny of the interest paid back to us. Oh wait, we did, we are giving away free cell phones and health care to those that don't pay taxes, that's right.

    Lastly, this is the United States of America where we still have freedoms to make our own decisions (like where to bank). If so many people have such a hatred for BAC, why bank there? Switch banks and move on with your life. Don't get me wrong, I'm not defending BAC, but I fail to understand why people bank there and hate it. If you don't like it, change your bank!

  • Report this Comment On July 07, 2013, at 1:26 PM, valuman0513 wrote:

    One other thing, remember BAC purchased Countrywide and all of the ill dealings that came with it as a plan to "save" our economy. Unfortunately, now BAC is dealing with all of the crap that Countrywide had created and getting a bad reputation for it. However, they are one of the few companies that could take on such a mess and still withstand the blows.

    For that...you are welcome America!

  • Report this Comment On July 12, 2013, at 4:38 PM, LetsSue wrote:

    The banking institution including Bank of America does not want to help the homeowners, that is obvious by now; And these third party modification companies are hit and miss and get denied by the banks as well. The ONLY proven way to get results is by suing your lender and twisting their arm. You have to fight fire with fire and not be bullied by these institutions. Here's where to start www.LetsSue.com

  • Report this Comment On July 12, 2013, at 5:22 PM, LetsSue wrote:

    The banking institution does not want to help the homeowners, that is obvious by now; And these third party modification companies are hit and miss and get denied by the banks as well. The ONLY proven way to get results is by suing your lender and twisting their arm. You have to fight fire with fire and not be bullied by these institutions. Here's where to start www.LetsSue.com

  • Report this Comment On July 20, 2013, at 2:32 AM, somethingnew wrote:

    I think that regardless of a good experience someone has with an institution, it doesn't change how they truly are. I have never had a Boa account so I can't say. I do have a Chase card though and a lot of people hate Chase as well. I have had nothing but good experiences with them, Great customer service, awesome reward points and easy internet billing...I always pay my balance off each month....However, I think they are a horrible institution based on what they've done to other people and I have no respect for them based on that. That's the reality..they are not a moral company no matter how well they've treated me. I think someone should look at the reality for other people's experiences with a company, not just their own experiences

    .

  • Report this Comment On July 20, 2013, at 12:43 PM, Fayejay9704 wrote:

    We had a homeowners claim check from a fire at our house... And when I went to BOFA to cash it they treated me like a thief when I've had an account with them since I was a sophomore in high school and now I'm 48 years old. They pulled me the back office and started calling the agency that issued the check to see if I stole it or something I guess if you are black you shouldn't have so much money.

  • Report this Comment On July 20, 2013, at 1:45 PM, BNMwton1 wrote:

    Here's my current story: I was trying to work with them to have the PMI removed from my mortgage since we owe much less than 80% on the house (per appraisal). BofA selected and sent an appraiser to appraise our house (with me paying for the appraisal of course). The appraisal came back confirming that we are able to have PMI removed. However, they declined to remove it because the appraiser was not on their "approved list." When I told them that they were the ones that selected the appraiser, they said there was nothing that I could do and that I would need to pay for another appraisal. I'm still waiting for return calls from "managers." In the meantime, we are going to refinance elsewhere.

  • Report this Comment On July 31, 2013, at 12:11 AM, dreamsound wrote:

    Bank of America is the best bank out there. You can travel to 90% of the nation and have access to ATMs vs. Wells Fargo and Chase. I travelled to Spain, Mexico, U.K, and other countries and they have the global alliance network there. No ATM fees! Best and safest Online Banking. Why do people expect the banks to pick up the tab if you cant pay your darn mortgage!!! PAY YOUR BILLS people and stop complaining!! If you can't get a job, and overdraft their accounts or can't get credit I feel bad for you but DONT BLAME IT ON THE BANKS!

  • Report this Comment On December 10, 2013, at 1:00 PM, rckc3837 wrote:

    BAC is the WORST bank EVER! They really don't know what customer service is!! The folks on the phone lines are complete and utter idiots! NO COMMON SENSE!

  • Report this Comment On March 19, 2014, at 2:54 PM, yesi wrote:

    "If I want to ruin my day, all I have to do is call up Bank of America," one commenter noted. Dido. I feel ya. B of A is absolutely the worst, banking, customer service, etc.

  • Report this Comment On April 07, 2014, at 8:55 PM, Otterbio wrote:

    Nine years ago I had a credit card with Bank of Fraud. My never paid anything toward it like she said she would. We split after 2 years and I agreed to take over the payments. Of course she had run the card way up. The interest rate was at 21 percent. I called to get it lowered. They told me if I paid on time for six months straight they would lower the rate to 14 percent. Over the course of the next six months I made the minimum payment as well as more than than minimum. On the sixth month I wrote a check for xxxxx.01 instead of xxxxx.10. Honest mistake on my part. When I went to the bank for the next payment the interest remained 21 percent. Even though on 4 of the six months I paid more than the minimum they did not care. I told them I'd send them the 9 cents,......no dice. They should be ashamed of calling themselves Bank of America.

  • Report this Comment On April 29, 2014, at 3:06 AM, micadukey wrote:

    I have worked with all of the large banks in both persona; and corporate roles. While it is true that every one of them will take the pennies off your dead eyes, BofA is, by far the most arrogant and least customer focused one of the bunch. They don't even make a pretense of caring. Just today I discovered that they are closing all credit card accounts and issuing new cards and account numbers to all their customers.

    Apparently they've had this account number conversion planned for some time, but don't think it necessary to ward their cardholders. You just try to sign into your account and get a "no active accounts" message with a phone # that, after a lengthy hold, goes to a rep who doesn't know anything and has to transfer to someone else who, after a lengthy hold, tells you tough luck, they are doing this in phases to all their customers and you'll have your new credit card with its new # in 10 to 14 days. Too bad if you don't like it.

    I'm guessing they have huge heartbleed risk, but leaving their customers in the lurch without notice is unbelievable!

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