Bank of America (NYSE:BAC) and PNC (NYSE:PNC) have been rapidly changing the way they interact with customers by closing and altering branches. Why are these banks just now doing this? And is it the right move?

In this segment of The Motley Fool's financials-focused show, Where the Money Is, banking analysts David Hanson and Matt Koppenheffer debate the future of bank branches, the downside of closing locations, and what it means for shareholders?

David Hanson owns shares of PNC Financial Services. Matt Koppenheffer owns shares of Bank of America and PNC Financial Services. The Motley Fool recommends Bank of America. The Motley Fool owns shares of Bank of America and PNC Financial Services. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.