It seems customer service and the name "Maxwell" just don't mix.
Back in July, I told you about Canadian country act Sons of Maxwell, and its lead singer's attempt to get United Airlines
Almost half a year later, it's Sears Holdings'
Say what you want about the owner's responsibility to keep his dog contained when there was a big truck pulling into the driveway. The lesson here is how companies respond -- and often don't respond -- to customer complaints. With the rise of social media -- from Twitter to Facebook to News Corp.'s
Fool Rich Duprey recently sounded off about his own experience with customer service at Wal-Mart Stores