Specifically, Amazon's two new Kindle HDX models come with what's called a Mayday button. Press, and you'll be connected to tech support 24/7, 365 days a year. Tim says to think of it as the tablet equivalent of General Motors' OnStar emergency assistance system.
Therein lies the problem. Drivers have accidents, but tablet owners? Do we really need near-instant access to an Amazon Kindle support specialist any time of day or night? (The e-tailer's stated goal is to begin providing help in 15 seconds or less.)
As nice a feature as it could be for some, the very act of adding a Mayday button suggests to users that Amazon's Kindles are too complicated for everyday use. Do you agree? Are you in the market for an HDX? Please watch the video to get Tim's full take and then leave a comment below to let us know what you think.
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