Advanta Weaves Web 2.0

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The DEMOfall 07 conference is a big gathering of upstart tech companies, so I was surprised to see credit card company Advanta (Nasdaq: ADVNB) exhibiting there. The company's promoting its cool new Web 2.0 social-networking site, ideablob.com.

For more than 50 years, Advanta has served mostly small businesses, boasting a customer base of about 1.3 million people. From 2003 to 2006, the pre-tax income from its business card segment increased from $56 million to $136 million.

However, it's not easy to reach small business customers, or to compete against big names like American Express (NYSE: AXP). Moreover, traditional marketing techniques -- such as direct mail -- are losing their effectiveness.

That's why Advanta has an "innovation team," and why it thinks more like Google (Nasdaq: GOOG) or Amazon.com (Nasdaq: AMZN) than a crusty old  financial institution. In a Fool interview, Chief Innovation Officer Ami Kassar said, "If we don't continue to innovate, we die."

Ideablob.com, is an online community for anyone to post novel business and product ideas. Examples include a combination of a karaoke machine and mechanical bull; a website to allow people to donate used books to educators; and a food container that changes color when the food gets old or spoiled. Some are less original, such as a yoga studio that sells supplies. Isn't that lululemon athletica (Nasdaq: LULU)?

The community has the power to vote on the ideas, with a $10,000 prize for each month's top idea. 

This is kind of wacky, but it can help Advanta build a strong brand and customer loyalty. Ideablob may also allow for some viral marketing, especially if people start urging their friends to vote on their ideas.

It's not advisable to buy a stock based solely on innovative ideas -- but it's still something to consider. Large companies can have a tough time launching new concepts like ideablob. Advanta seems serious about innovation, and given the strong growth of websites like Facebook and MySpace, its ideablob site could hold lots of promise.

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  • Report this Comment On August 27, 2008, at 8:45 PM, cardoctor100 wrote:

    Everyone needs to be very wary of doing business with Advanta. This month my interest rate was increased from 11.99% to 25.39%. When I questioned why this was since I was an excellent customer and have excellent credit, I received the following reply. It seems now it doesn't matter how good you are at paying your bills, you are punished for what the rest of the country does. I am paying off this credit card immediately and cancelling my account. Buyer beware!!!!

    Thank you for contacting us about the terms of your Advanta account.

    Your Advanta rates are based on a variety of factors including information about your Advanta account, such as credit line utilization and payment history and information we obtain from credit bureaus about your personal and business credit. The information we obtain from the credit bureaus can include your activity on any other accounts you may have including mortgages and other credit cards.

    In addition to factors such your account history with us and your credit scores, our evaluation also considers the economy. Given the current difficult economic environment, we expect accounts with similar behavior and credit profiles to your account to now have a greater likelihood of defaulting than before and your new pricing reflects that higher risk.

    We appreciate the opportunity to serve you and your business needs. If you have any other questions or concerns, please feel free to contact our Customer Service Center. You can visit us online 24 hours a day at www.advanta.com or call us toll free at (800) 705-7255, Monday - Friday 8:00 am to 8:00 pm and Saturday 8:00 am to 5:00 pm Eastern Time.

    Charles Regazzi

    Account Manager

    Advanta

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