Raise your hand if you think the folks at Synchronoss Technologies
Synchronoss, you may recall, was the company that allowed iPhone purchasers to activate their smartphones through Apple's
Apple and AT&T
In part, Apple may have cut Synchronoss loose because of its inability to prevent some users from hacking their iPhones to work on other networks besides AT&T. Synchronoss blamed such "jailbreaks" for the significant drop in revenue it experienced last quarter, since the company only gets paid for iPhones it activates, not the total number of iPhones sold. With demand for unlocked iPhones surging, Synchronoss was obviously on the outs with Jobs.
Instead, Apple and AT&T opted to require users to buy and activate the phones in-store, ensuring that every iPhone buyer left with a service plan with AT&T. Considering that AT&T subsidizes the iPhone to keep its price low, unlocked phones were a serious drain on revenue that AT&T wanted to disconnect.
Trouble is, the activation process was anything but smooth, both here and in the U.K. Software compatibility problems prevented many users from getting their iPhones up and running. In yet another slip for Apple's killer strategy, iTunes was also apparently overwhelmed by the phone's worldwide launch in 21 countries, making it equally aggravating for owners of older iPhones who needed to upgrade to the new software.
Considering the ease with which people were able to activate their iPhones from the comfort of their home last year, Synchronoss can only feel smug at the snafus, delays, and ill will wrought by Apple and AT&T's decision to kick the company to the curb. Of course, the feeling of satisfaction will be fleeting. Even though Synchronoss has inked a deal with Time Warner Cable
While many iPhone users spent hours in line, only to go away empty-handed, it's doubtful they'll switch to a Nokia
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