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Will "Undercover Boss" Save Corporate America?

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Maybe CEOs aren't the evil, overpaid, bonus-gobbling pigs that many people think they are.

We're now just two episodes into CBS' (NYSE: CBS  ) Undercover Boss series, and it's proving to be more than just another reality television show. The helmsmen of Waste Management (NYSE: WM  ) and Hooters have been featured in the first two episodes, going undercover to see what it's like at the front line of their companies.

Waste Management President and COO Larry O'Donnell came out shining in the debut episode. He may not have been much of an artisan in plucking trash from a landfill or draining a portable toilet, but his down-to-earth demeanor, compassion for his hard-working underlings, and personal challenges in his family life humanized the corporate chieftain.

Obviously this is a television show. Company executives aren't going to sign off on a show that makes them or their companies look bad. They may hang a few middle managers out to dry, but the top and the bottom of any profiled company is going to come out looking sparkling.

Right now, I can think of several consumer-facing companies that should be bombarding the show producers with requests to be featured in the next season.

They better hurry. Time isn't kind, folks. This may be a compelling show in theory, but it's not going to be able to have much of a run. Just as filming Borat 2 would be a challenge, it's going to be hard to surprise front lines in the future when a film crew happens to be following around a middle-aged white guy who is new to an entry-level job.

Not just any CEO, President, or COO will work. The Waste Management episode worked because of the variety of tasks performed. It would be boring if Starbucks (Nasdaq: SBUX  ) CEO Howard Schultz goes from town to town as a barista.

Here are a few CEOs that could benefit from the exposure.

  • Disney (NYSE: DIS  ) . This is a no-brainer. CEO Bob Iger can go from park janitor to Disney Store cashier to ESPN intern.
  • Darden Restaurants (NYSE: DRI  ) . This may be strictly a restaurant company, but the variety of concepts should make it fun. There's the casual-dining mainstays of Olive Garden, Red Lobster, and Longhorn. There's the upscale Capital Grille and the smaller Seasons 52 and Bahama Breeze concepts that could use a little publicity. The Darden exec can also try different back or front of the house gigs through the concepts to keep things fresh.
  • Warner Music Group (NYSE: WMG  ) . The music industry may be dying, but it would still be fun to watch CEO Edgar Bronfman, Jr. try his hand as an A&R assistant in entertaining a visiting band, working distribution, or botching a recording session.

Surely there may be better companies to profile, so let us all know. Pitch your choice in the comment box below.

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Walt Disney and Waste Management are Motley Fool Inside Value recommendations. Walt Disney and Starbucks are Motley Fool Stock Advisor picks. Waste Management is a Motley Fool Income Investor selection. Try any of our Foolish newsletters today, free for 30 days.

Longtime Fool contributor Rick Munarriz doesn't watch as much television as he used to, but he is enjoying this show. He does own shares in Disney. He is also part of the Rule Breakers newsletter research team, seeking out tomorrow's ultimate growth stocks a day early. The Fool has a disclosure policy.


Comments from our Foolish Readers

Help us keep this a respectfully Foolish area! This is a place for our readers to discuss, debate, and learn more about the Foolish investing topic you read about above. Help us keep it clean and safe. If you believe a comment is abusive or otherwise violates our Fool's Rules, please report it via the Report this Comment Report this Comment icon found on every comment.

  • Report this Comment On February 18, 2010, at 2:40 PM, catoismymotor wrote:

    I think DAR would make for a good candidate.

  • Report this Comment On February 18, 2010, at 5:53 PM, chtickle wrote:

    Actually, I think Howard Schultz or better yet another top Starbucks executive would learn a lot on Undercover Boss. Do the execs really know what it's like to work a morning rush at a drive-thru Starbucks? Or work under labor restrictions as a store manager? How about pulling the night shift at one of the coffee roasting plants?

    Many of today's executives are out of touch with their workforce.

  • Report this Comment On February 22, 2010, at 2:51 AM, Melody206 wrote:

    It would be great fun to see Howard Schultz undercover but he is so incredibly recognizable. Lots of customers would recognize him pretty fast. If he were doing a variety of things - register, lobby sweeps, and at the espresso bar, it might not be a boring tv idea.

    The 7-11 CEO was incredibly fun to watch!

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Related Tickers

2/10/2012 4:01 PM
CBS $29.90 Up +0.13 +0.44%
CBS Corp CAPS Rating: **
WM $35.21 Up +0.03 +0.09%
Waste Management,… CAPS Rating: *****
WMG $8.25 Down +0.00 +0.00%
Warner Music Group… CAPS Rating: *
SBUX $48.82 Down -0.38 -0.77%
Starbucks CAPS Rating: ***
DIS $41.45 Down -0.08 -0.19%
Walt Disney CAPS Rating: *****
DRI $49.45 Up +0.03 +0.06%
Darden Restaurants… CAPS Rating: ***

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