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Lies, Statistics, and Apple's Marketing

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Apple (Nasdaq: AAPL  ) released a new version of the Safari web browser yesterday. Somewhat lost in the coverage of the new iPhone, it's a major update to an important piece of software. Safari 5 is really good, but the Cupertino gang messed up the marketing message.

Full speed ahead
First off, Apple makes some dubious performance claims. Safari 5 is rightly described as faster than Mozilla Firefox and the mainstream version of Google (Nasdaq: GOOG  ) Chrome. Some fancy new code under Safari's hood has boosted the browser's speed significantly, especially when you're loading programmatically challenging sites like Gmail.

Kudos; job well done. But Safari is still lagging far behind Chrome's bleeding-edge version by a fair margin, according to independent testing. If browsing speed is all you want, Safari is a fine choice but not the pinnacle of achievement. Also note that Apple doesn't even mention Internet Explorer in these comparisons; Microsoft (Nasdaq: MSFT  ) had better shape up with the next version of its still-dominant web browser, or else the drawn-out death of that platform is guaranteed to continue.

That's just the appetizer
OK, so omitting a faster competitor is a minor quibble, especially since the faster Chrome version could be less stable than the program Apple just outperformed. Fair enough.

The bigger issue here is the way Apple praises HTML5 as the savior of the web -- much to the chagrin of Adobe Systems (Nasdaq: ADBE  ) and its Flash platform -- while also undermining the very principles that make HTML5 a game-changer.

Apple provides a neat showcase of what Safari's HTML5 support can do, just one click away from the browser's download page. So far, so good. But you're not allowed to compare and contrast the demos with other browsers; any attempt to do so is met by a curt, "You'll need to download Safari to view this demo." And in most cases, that's a bald-faced lie.

The same HTML5 toys are available on a developer-oriented version of the same page, where most of them run just fine in other modern browsers like Chrome or Firefox. I get that it's a marketing ploy, and Apple wants to encourage you to download Safari 5. Still, there's no need to lie about it. Call a spade a spade, and be done with it.

Digging a hole
Saying that you really, truly need Safari to run something that works just fine elsewhere is worse than a misguided marketing effort. Mozilla evangelist Chris Blizzard says that "HTML5 is in a dangerous place since everyone wants to own it, but everyone is in a different place in terms of support or even what it means."

In other words, if Apple really wants its favorite new standard to be all that it can be, the company should get behind the community effort to define what HTML5 is. Flash was always meant to give programmers a cross-platform medium for advanced digital media, including online video, animation, and typography control. HTML5 does many of the same things, only backed by a cross-industry consortium rather than a single company. The idea is to keep the Internet open, easy to use, and technologically advanced enough to keep up with the changing expectations of both users and programmers. That just won't work if a major player like Apple starts playing games with the process.

What it all boils down to
The HTML working group of the World Wide Web Consortium (W3C) is co-chaired by Apple, Microsoft, and IBM (NYSE: IBM  ) , and the HTML5 effort runs under Ian Hickson of Google. It just won't do to have dissension in the ranks at this high a level. I mean, Cisco Systems (Nasdaq: CSCO  ) and Juniper Networks (Nasdaq: JNPR  ) fight to the death over networking business deals, but you won't find them claiming that some demo or common networking task will work only through their routers.

What I'm trying to say is, Ethernet networking is a solid standard, and HTML5 should emulate that model. That includes Apple putting its back into the effort instead of digging pitfalls for the entire effort. All it takes is some honest labeling of Apple's marketing projects. The Cupertino crew is better than this.

Is Apple laying traps at its own feet, or is it all just standard business practice? Go to the comments box below and start the discussion -- it works in any browser you'd like to use.

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Fool contributor Anders Bylund owns shares in Google, but he holds no other position in any of the companies discussed here. Microsoft is a Motley Fool Inside Value recommendation. Google is a Motley Fool Rule Breakers choice. Apple and Adobe Systems are Motley Fool Stock Advisor picks. Motley Fool Options has recommended a diagonal call position on Microsoft. Try any of our Foolish newsletters today, free for 30 days. You can check out Anders' holdings and a concise bio if you like, and The Motley Fool is investors writing for investors.


Read/Post Comments (7) | Recommend This Article (9)

Comments from our Foolish Readers

Help us keep this a respectfully Foolish area! This is a place for our readers to discuss, debate, and learn more about the Foolish investing topic you read about above. Help us keep it clean and safe. If you believe a comment is abusive or otherwise violates our Fool's Rules, please report it via the Report this Comment Report this Comment icon found on every comment.

  • Report this Comment On June 08, 2010, at 3:26 PM, DefunctAcct wrote:

    Much ado about nothing?

    Technically speaking, the HTTP server side code gets a request for the demo page to load. The request may identify the browser type and possibly the version that is asking for that page. If Apple had tested every single browser versions out there, the it is possible for Apple to decide which one to block and which not to block. If Apple had not expended the effort to test every single browser out there, then it is simple logic and perfectly convenient to just support only Safari.

    If Chrome wants to show off its HTML5 capability, or Firefox wants to do the same, let them do it. What is wrong with that?

    Do you know how many different versions are out there? Have you tried them all? Do you know for a fact which version is actually fully compliant? If not, the claim of a "lie" may be overdone?

    Sure, Apple is absolutely trying to show off what Safari can do. Are you saying Motley Fool will start touting another competing service?

    It is fine to pick on performance tests and discuss who is faster, slower, better in one area or worse in another. Claiming Apple is lying without any meaningful supporting fact is weak at best and sensationalism at worst.

    At least you got me to respond.

  • Report this Comment On June 08, 2010, at 4:52 PM, TMFZahrim wrote:

    @silivalley, I understand what you're talking about. The HTTP_USER_AGENT string is the trick here, and could certainly help Apple do something reasonable -- like telling you that you might not see what Apple meant to show you in an unsupported or untested browser. Just shutting you out, while making the whole demo page sound like it's a representative demonstration of what HTML5 can do in general, well that's what I have a problem with.

    2 easy fixes:

    1. Warn instead of block untested browsers, as discussed above

    2. Say upfront that this is a demo of what Safari5 can do -- not HTML5 as a whole.

    Either one would work, but the current situation is just wrong.

    Can we agree on this?

    Anders

  • Report this Comment On June 08, 2010, at 5:50 PM, Archipeligo wrote:

    I don't know how HTML5 can be the new web standard. I've been to the bookstore and there aren't any books on HTML5 in print yet.

  • Report this Comment On June 08, 2010, at 6:10 PM, TMFZahrim wrote:

    @Archipelago, HTML5 has been worked on since 2006 -- and won't be fully approved as a standard for several more years. Remember the 802.11n "draft" version products for high-speed wireless networking? HTML5 is kind of like that right now, with products like Safari, Firefox, IE, and Chrome implementing bits and pieces. Meanwhile, the working group(s) are still hammering out exactly what the standard should be. You'd have to revise a HTML5 book several times if you started today.

    Which is why it's so important to have the people involved (like Apple) doing it right. It will be the standard at some point in the future. Let's hope they manage to give us a good standard, then.

    Anders

  • Report this Comment On June 08, 2010, at 6:11 PM, TMFZahrim wrote:

    ... of course, that won't stop some people from giving HTML5 books an early try:

    http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Dap...

    Anders

  • Report this Comment On June 08, 2010, at 10:20 PM, celgart wrote:

    Anders,

    I completely agree with you. I think this was a very self-serving and devious marketing ploy by Apple. However, very little the company does surprises me these days. Sure Apple has done wonders for my investment accounts, but the entire image of the company has changed in my mind, and in the minds of many of my friends and family.

    They have gone from the underdog that only really cared about doing the right thing and building great products, to control thirsty corporation focused only squeezing every penny they can out of consumers, even it means lying and playing tricks like this one.

    So this is the solution that's supposed to unseat Flash huh? Not likely, I think this whole thing is going to blow up in Apple's face. Why would everyone abandon a working solution like Flash in exchange for something that ....

    a. is not clearly defined yet.

    b. clearly cant even match up with current functionality available in Flash.

    c. even when it does eventually catch up, is guaranteed not to work the same way across different browsers.

    d. Apple says is what we should do.

    I tend to think technology sector is more methodical and practical than that. Why would anyone do the above when they can support both? I think that's whats going to happen, that Flash and HTML5 will coexist for a long, long time.

    In the end, it will just be Apple's iPad and iPhone customers that lose out because everyone else intends to support both too.

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