Telecom giants such as AT&T
A foolproof defense strategy ...
In a nutshell, the telcos' strategy had two parts: Invest heavily in the wireless services for which many consumers would be abandoning their landline phones, and begin offering a "triple play" package of voice-over-IP, Internet, and TV services to better compete against both independent voice-over-IP firms such as Vonage
Until recently, this looked like a solid plan. Wireless revenues for the major carriers had been steadily growing, thanks to a combination of subscriber growth, increasing demand for data services, and a healthy pricing environment. Demand for monthly voice-over-IP plans was easily outpacing that for per-minute plans -- even if much of the early subscriber growth went to cable giants such as Comcast
... that's now coming under fire
But in the last year or so, the telco gameplan has begun to crack. While demand for data services continues to climb, wireless subscriber growth has fallen considerably as the U.S. wireless market nears its saturation point. And this, in turn, has stoked a brutal price war, with Verizon and AT&T choosing to follow Sprint's
Meanwhile, the spread of voice-over-IP apps that can provide dirt-cheap phone calls is set to make a bad situation worse for the telcos. 3G data services have improved enough in speed and reliability that Internet-based phone calls placed via services such as Skype are acting as a credible alternative for cost-conscious users who don't want to add minutes by upgrading to a more expensive service plan.
From the standpoint of the telcos, Google Voice is now shaping up to be an even bigger headache than Skype. Having already gotten under the skin of wireless carriers by offering free text messaging and other ancillary services, Google has now raised the stakes by offering free phone calls within the U.S. and Canada using a phone application now built into Gmail. For the time being, Google
According to a recent report from Citi analyst Jason Bazinet, the percentage of American households relying only on a wireless connection has soared from 15.2% as of March 2007 to 29.7% as of June 2010. And with the pace of landline cancellations having actually picked up in recent quarters, I think it's safe to assume that the nonstop bleeding seen by the likes of AT&T and Verizon in their local voice revenue bases will continue for quite some time.
And now, thanks to an emerging price war and the spread of dirt cheap voice-over-IP services, I don't think the telcos can count on their wireless divisions for salvation from the gradual demise of their landline monopolies.