November 8, 2012
Although we don't believe in timing the market or panicking over market movements, we do like to keep an eye on big changes -- just in case they're material to our investing thesis.
What: Shares of TeleTech Holdings (Nasdaq: TTEC ) have popped by as much as 12%, after the company reported strong third quarter earnings.
So what: Revenue in the third quarter was $286.3 million. That was lower than expected, as well as a year-over-year decline, but was mainly due to the company exiting certain underperforming businesses. TeleTech made up for it by posting a healthy beat with non-GAAP earnings per share of $0.39.
Now what: CEO Ken Tuchman said the company continues to invest in revenue diversification and innovation. Top line revenue was also negatively affected by foreign currency fluctuations. Excluding those impacts, as well as adjusting for exiting certain businesses, revenue actually grew 4.7%. TeleTech inked additional customer relationships that it estimates will generate $90 million annually, 75% of which should be recurring revenue.
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