Why Wal-Mart Won and Sears Is Burning

Sears Holdings' Sears stores dominated American retailing for years, but the company has recently faded. In this video, Austin Smith and Jeremy Phillips review the single fundamental reason why Sears lost its dominance and why Wal-Mart continues to grow, even after becoming a $250 billion company.

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  • Report this Comment On March 17, 2013, at 4:04 PM, jasonrothman1 wrote:

    Sears doesn't "focus on data?" I've heard from their cashiers that if they don't get enough customers to sign up for credit cards or become a ShopYourWayReward member that this data gets uploaded to the "mother ship" and then their hours get cut or get a "write-up." Now that seems like a great way to use "data" efficiently. Pretty soon they won't have any cashiers up front, and then customers can just use the "self serve" lanes to checkout and sign themselves up for credit cards and SYWR membership. Oh....wait a minute...they no longer offer "self checkout" lanes like Walmart does. Oh well, there's probably not enough customers to worry about anyways...

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9/29/2016 4:00 PM
SHLD $11.00 Down -0.01 -0.09%
Sears Holdings CAPS Rating: *
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Wal-Mart Stores CAPS Rating: ***