How PayPal Wins Over Consumers

By the end of the year, eBay's (NASDAQ: EBAY  ) PayPal will be accepted in more than 2 million retailers across the U.S., giving it a unique opportunity to enter the offline-payments business. But before PayPal can become the dominant player it hopes to be, there are a number of challenges it must address. In this video, Fool contributor Steve Heller discusses PayPal's most obvious challenge and how it should overcome it.

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  • Report this Comment On June 04, 2013, at 11:01 PM, Intuos wrote:

    As someone who has sold online since 1999 I wonder why would I want anything to do with PayPal or eBay. I can write a book on the number of times these companies have outright lied to me. They are not even good lies either as they can be quickly verified as such by even a child. Call them 7 times and you will get 7 different stories. How about a story on ebay's free shipping scam which forces higher shipping costs onto buyers as punishes sellers who do not agree to take part in the scam. I see PayPal losing customers to the credit card companies and new e-wallet solutions from Apple which has a lot larger customer base in its itunes store. Does not the itunes store have over 400 million users verses 100 million paypal and that's without Apple even without a e-wallet product from Apple. Are your stories based upon hunches or real world experiences such as selling on ebay for over 10 years, but being forced to leave due to their anti small business policies.

  • Report this Comment On June 05, 2013, at 12:19 PM, NobodysFool2011 wrote:

    I agree with Intuos. As a long time online merchant, selling on eBay, Amazon and various platforms, I have to say Paypal is absolutely the worst company I have ever dealt with. I just wish Mastercard and Visa would get their digital wallets out to the public already.

    The sad part for eBay and Paypal is once Mastercard and Visa have their services in place, will eBay allow them to be used in place of Paypal? Everyone knows eBay forced Paypal on all it's users. Can't believe the government didn't step in to break up that monopoly. Point it, if eBay shuns Visa and Mastercards services like they did Google checkout, Visa and MC can just pull the plug on payment intermediary Paypal.

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