Even though shares of Bank of America (BAC -0.98%) skyrocketed in value in 2012, the bank's operational performance was abysmal. However, according to the bank's CFO, that underperformance won't last forever.

At a recent conference, CFO Bruce Thompson discussed B of A's targets for its future returns and how the bank will achieve those goals. In this video, Motley Fool banking analysts David Hanson and Matt Koppenheffer discuss the bank's future and tell investors what to expect.