Ford (F 0.17%) has had a great deal of success with its SYNC "infotainment" system -- and the MyFord Touch add-on to it, introduced a couple of years ago, has proven to be very popular with buyers as well.
SYNC and MyFord Touch have done wonders for Ford's profits, but MyFord Touch has been a big source of headaches for many consumers, and its problems have dented Ford's once-strong quality rankings. In this video, Fool contributor John Rosevear looks at why MyFord Touch is so important to the company and its quiet plan to address complaints over the next couple of years.
