This Is One Incredible CEO

The Motley Fool's readers have spoken, and I have heeded their cries. After months of pointing out CEO gaffes and faux pas, I've decided to make it a weekly tradition to also point out corporate leaders who are putting the interests of shareholders and the public first and are generally deserving of praise from investors. For reference, here's my previous selection.

This week, we'll dig into something we all love -- doughnuts, coffee, and ice cream -- and I'll highlight why Dunkin' Brands (NASDAQ: DNKN  ) CEO, Nigel Travis, has done a truly exceptional job at the helm.

Kudos to you, Mr. Travis
Despite its popularity now, Dunkin' Brands -- consisting of Dunkin' Donuts and Baskin & Robbins -- hasn't always had an easy path to success. In fact, the company unsuccessfully tried to enter the West Coast with its popular Dunkin' Donuts before, opening up 12 stores in California in 1999, only to close them a short time later after failing to achieve the desired results.

Source: New Donuts, commons.wikimedia.org.

Part of the problem working against Dunkin' Brands is that the public perception of obesity is changing. With obesity now a full-blown epidemic, healthier food and drink choices are in the spotlight, which has required companies such as Dunkin' Brands to innovate their menus. Still, it makes growing the company's core doughnut business difficult.

We saw both of these problems eat Krispy Kreme Doughnuts (NYSE: KKD  ) alive last decade. Krispy Kreme expanded zealously without really understanding the saturation level of the markets it was operating in. In addition, it didn't have much of a menu beyond doughnuts, only recently adding its own signature coffee blend, and healthier items such as yogurt as an option.

Yet in spite of its own growing pains, Dunkin' Brands and its CEO, Nigel Travis, have persevered.

The first factor that's led Dunkin' Brands to success has been its ability to stay fluid with its menu. The company's DDSMART menu (short for Dunkin' Donuts Smart) features items such as oatmeal, egg white flatbread sandwiches, and wake-up wraps. By giving health-conscious consumers more choices, it's keeping its current customer base loyal while also giving a reason for newer customers to walk through its doors.

Partnerships have been another key to Dunkin' Brands' success. It, not Starbucks (NASDAQ: SBUX  ) , was the first coffee chain to forge a partnership with Green Mountain Coffee Roasters (NASDAQ: GMCR  ) , the company behind the single-serve Keurig brewer and K-Cups. It was apparent to Travis early on just how revolutionary the single-serve brewing movement was, so he inked a deal to have Green Mountain sell Dunkin' Brands' blend in K-Cups. It was only weeks later that Starbucks had essentially little choice but to partner with Green Mountain as well or be left in the dust.

This partnership is also a key reason Dunkin' Brands has been able to fend off McDonald's (NYSE: MCD  ) , which has certainly made a name for itself in coffee by taking on the big boys like Starbucks and Dunkin' and offering an inexpensive brew. Dunkin' Brands has been able to use its signature coffee line to build a brand of loyalty that simply doesn't exist for McDonald's coffee.

A step above his peers
In addition to guiding the expansion of Dunkin' Brands, including bringing the company public in 2011 on the Nasdaq, Travis has overseen a growing dividend and a gaggle of happy employees, and he's instilled a giving nature among his company and its employees.

Although its dividend is relatively new, Dunkin' Brands announced in January that it'd be boosting its quarterly payout by a whopping 27% to $0.19 from $0.15 in the preceding year. For a restaurant chain, a 1.8% yield is nothing to sneeze at -- nor is a 27% dividend boost after being public for less than two years.

Dunkin' also isn't any slouch when it comes to keeping its employees happy through various perks and discounts. On top of offering medical, dental, and vision coverage, it also provides up to $5,000 in undergraduate and graduate college reimbursements for qualified individuals and programs. Dunkin' Brands can also help its employees get discounts on auto and homeowners insurance, pet insurance, and, of course, bulk coffee purchases.

Perhaps nothing is more endearing than the reminder that Nigel Travis hasn't forgotten about the communities that Dunkin' operates in. In April, the company donated $200,000 to The One Fund Boston to help victims affected by the tragic marathon bombing and set up 2,000 of its stores to be able to take donations on behalf of the public for The One Fund. All told, patrons raised an additional $467,000 for Boston. The company also donated $200,000 in November to the American Red Cross and to food banks to help people affected by Hurricane Sandy.

Two thumbs up
It'll definitely take innovative new products and a loyal customers base for Dunkin' Brands to stay competitive against the kingpin that is Starbucks and a resurgent Krispy Kreme Doughnuts; but if anyone's up to that challenge, its Nigel Travis. He has Dunkin' Donuts positioned perfectly to try its hand at a West Coast expansion again, all while ensuring that shareholders reap a generous dividend. Best of all, Dunkin's employees are well taken care of, and the communities Dunkin' operates in know that he and the company care about their well-being. I'd certainly say that's worthy of two thumbs up!

Will focusing on coffee and healthier food options turn these arches golden again?
McDonald's turned in a dismal year in 2012, underperforming the broader market by 25%. Looking ahead, can the Golden Arches reclaim its throne atop the restaurant industry, or will this unsettling trend continue? Our top analyst weighs in on the future of McDonald's in a recent premium report on the company. Click here now to find out whether a buying opportunity has emerged for this global juggernaut.


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  • Report this Comment On June 20, 2013, at 7:58 PM, jargonific wrote:

    Someone should tell the incredible CEO that the franchises in CT should allow all employees to accept tips. Not only did they remove their tip jars they also replaced them with collection boxes for charities.

    Absolutely reprehensible. Those employees were paying for gas to get to work, and for their kids food. This isn't the kind of job one dreams about but it should provide a living wage. It does not.

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