As brick-and-mortar retailers continue to look for ways to level the playing field in terms of customers' data relative to their online brethren like Amazon.com, they're experimenting with an increasing number of technologies. A recent New York Times article detailed how Nordstrom (NYSE: JWN) recently ended such a test with Euclid Analytics that used customers' smartphones to track their movements within stores; in-store signs detailing the practice drew negative customer feedback, leading to the end of the experiment.
In the video below, Fool.com contributor Doug Ehrman discusses some of these new technologies and considers the costs and benefits, and why the approach simply feels different than that of their online counterparts.
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