Recalls happen, it's a part of being in the automotive industry. There've been many recalls this year but what's different about this recall for Ford (NYSE:F) is how it was handled. I've been a shareholder for years and I can truly count on one hand how few situations Ford has bungled, but this seems to count as one of those times. Ford is paying the maximum $17.35 million in a single fine to resolve a claim that it took too long to notify consumers of defects in its Escape model. Is this a one-off event, or something that could shake consumers' confidence in Ford?
By the numbers
Last summer Ford recalled over 420,000 vehicles for a defect in the Escape, that would leave the gas pedal down after the driver removed his foot. Some regulators believed Ford took way too long to notify customers of the defect and some expressed irritation with the company. "If there was ever a company that deserved a civil penalty for failing to do a timely recall, it was Ford," Clarence Ditlow, executive director of the Center for Auto Safety, said in a statement according to Automotive News.
Ford isn't the only automaker to have issues with gas pedal recalls. Toyota (NYSE:TM) paid a similar fine of $17.35 million to settle claims that its gas pedals got stuck on the floor mats. Including all of its settlements from gas pedal issues, Toyota paid three fines totaling nearly $50 million.
Enter Joe Hinrichs
Joe Hinrichs has been climbing into the top tier of Ford's management for years now, and has had huge success in multiple positions that include being CEO of Ford China and brokering UAW deals in 2007 and 2009 that helped return Ford to profitability. His new position will tackle a different challenge: As president of Ford's Americas region, his biggest job will be to fix launch problems that have plagued Ford recently. Due to quality glitches and part shortages, the Lincoln MKZ launch was a debacle earlier this year, and both the Escape and Fusion have had multiple recalls.
If Hinrichs can succeed with this project, multiple recalls and massive fines should be a thing of the past. That's great news for Ford investors because there are two huge redesign launches coming around the corner, with the next generation F-150 – Ford's most profitable vehicle by a landslide – and new Mustang dropping for the 2015 model year.
The headlines around the Internet posting Ford's massive penalty are striking, but in reality Ford has had fewer recalls than just about all of its competitors. In fact, if you look at the 10 largest recalls this year, both Ford and crosstown rival General Motors (NYSE:GM) managed to avoid the list. Chrysler can't say the same, taking the largest recall by a large margin with its 2.7 million Jeep Grand Cherokees and Liberty models. Toyota also had more than a million vehicles recalled due to faulty airbag issues.
This will be an important development for Ford investors over the next couple of years as multiple vehicles are redesigned and launched – especially regarding the Lincoln luxury line that needs flawless launches to help repair the brand. If Ford fixes its launch problems and recall issues, it will easily be a more profitable company and investment. The good news is that Ford's management has a track record of fixing big issues.
Fool contributor Daniel Miller owns shares of Ford and General Motors. The Motley Fool recommends Ford and General Motors. The Motley Fool owns shares of Ford. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.