Can Halo’s Cortana Help Microsoft Tackle Siri and Google Now?

In the world of voice-activated digital assistants, Apple (NASDAQ: AAPL  ) and Google (NASDAQ: GOOGL  ) respectively lead the market with Siri and Google Now. Google Now has been gaining ground against Siri ever since its iOS version was updated with voice search last November.

Microsoft (NASDAQ: MSFT  ) , on the other hand, offers its Windows Phone 8 users a simple voice command function -- which only understands basic commands such as Call, Text, Note, Find, and Open -- that fails to measure up to either competitor. Microsoft's assistant is so underwhelming that Windows Phone sites frequently recommend replacing the app with Indigo, a personal assistant that is also available for iOS and Android devices.

Halo's Cortana. (Source: Maximumpc.com)

That's where Cortana, the beloved AI voice inside Master Chief's head in the Halo games, comes in.

Cortana is Microsoft's answer to Siri, and will be included in its upcoming Windows Phone 8.1 update, according to a recent report in The Verge. Cortana won't appear as the humanoid female AI best known to gamers, but rather as a circular animated icon that matches a user's current Windows Phone color theme. Cortana will launch through a dedicated hardware key, replace Bing search, and merge together some of the best features of "Siri and Google Now".

But just how well does Cortana measure up to those two services? Take a look:

Service

Main search engine

Main location data services

Behavior & predictive tracking/scheduling

Siri

Bing, Wolfram Alpha

Yelp, OpenTable, Apple Maps

iCal, search histories, personal data

Google Now

Google

Google Maps, Google Places

Google services search histories, Calendar

Cortana

Bing

Foursquare, Bing/Nokia Here Maps

"Notebook" (personal info, calendar, contacts, scheduling/behavior history)

Sources: Industry websites. Main services listed, additional websites are accessed by all three.

Microsoft is certainly raising the bar with Cortana, which could convince Windows Phones users to uninstall third-party personal assistants such as Indigo. Here are three key takeaways that consumers and investors should consider about Cortana before it arrives later this year.

1. Cortana can grow in an undisputed niche market
Apple clearly doesn't like Google stomping around in its backyard -- it made that clear when it tried to replace Google Maps with Apple Maps and dumped Google as Siri's default search engine. Meanwhile, Google has refused to offer first-party apps on Windows Phones, so Windows Phone users still lack dedicated apps for Google Maps, YouTube, or Google Drive.

Yet Google's refusal to develop apps for Windows Phones is actually a blessing in disguise. The last thing Microsoft wants is for Google to release Google Now for Windows Phone and undermine the importance of its own first-party features. More importantly, Microsoft, like Apple, isn't keen on letting Google generate ad and search revenue from its hardware platforms.

For now, Microsoft has a small but growing share of the global smartphone market, which represents a stark contrast to Google's high market saturation and Apple's sluggish growth.

Smartphone OS

Global market share

YOY growth

Apple iOS

17.6%

6.7%

Google Android

78.1%

40.3%

Windows Phone

3%

46.7%

Source: IDC, 4Q 2013.

Therefore, Microsoft's market share is small enough to matter, but not big enough to warrant Apple and Google's attention. This is a major advantage, since Cortana will be able to flourish and evolve unopposed on its native platform -- unlike Siri, which is now battling the iOS version of Google Now in its own backyard.

2. Fan appeal
Meanwhile, naming its personal assistant Cortana was a brilliant move. Microsoft's Halo franchise, which has spanned six main games since 2001, has sold more than 54 million copies worldwide. Cortana is also featured prominently in the expanded universe of Halo novels and comic books.

The Cult of Cortana: Comics, toys, and cosplay. (Source: Halotoynews, Deviantart, Marvel)

That's a lot of customers who recognize Cortana's name, which is instantly associated with the game character, rather than Siri or Google Now, which have not been portrayed as anything more than a microphone.

That's not to say that every iPhone and Android using Halo fan will suddenly buy a Windows Phone to get cozy with Cortana like Theodore Twombly in Her, but it certainly helps elevate the profile of Windows Phone above its reputation as an underdog platform with colorful tiles.

3. The key to the living room
Last but not least, Cortana could be a shot in the arm for the Xbox One as well.

The Xbox One has been slipping behind Sony's (NYSE: SNE) PS4, with sales of 3.5 million compared to 5.4 million, according to the latest sales figures from Vgchartz. Both consoles launched last November, but they still trail Nintendo's (NASDAQOTH: NTDOY) Wii U, which launched in November 2012 and has a narrow lead with 5.7 million units.

The main reason that the Xbox One is falling behind is its price tag of $499, which is $100 higher than the PS4 and $200 more than the Wii U. This has led to speculation that Microsoft could eventually remove the Kinect, the headset, and the optical disc drive to match Sony's price point.

The biggest problem, in my opinion, is that many gamers simply don't think the Kinect is terribly important. The Kinect currently allows users to operate the console via voice commands, but the commnads are fairly basic.

If Cortana is successful on Windows Phones, however, Microsoft could use it to replace the current Kinect voice commands system as a true digital assistant for the living room. In addition, it could keep personal searches, data, and appointments synchronized properly across the cloud on the Windows Phone, Xbox One, and Windows PCs.

The bottom line
Although Cortana won't immediately tip the scales back in Microsoft's favor in the smartphone war, it represents a major step toward eventually catching up to iOS and Android. Cortana and Windows Phone 8.1 are expected to arrive this spring.

What do you think, dear readers? Will Cortana boost Windows Phone sales when she arrives later this year, or is this just a gimmick designed to cash in on the popularity of the Halo games? Let me know in the comments section below!

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Help us keep this a respectfully Foolish area! This is a place for our readers to discuss, debate, and learn more about the Foolish investing topic you read about above. Help us keep it clean and safe. If you believe a comment is abusive or otherwise violates our Fool's Rules, please report it via the Report this Comment Report this Comment icon found on every comment.

  • Report this Comment On February 27, 2014, at 7:06 PM, elderjlward wrote:

    2014 The Next Big Thing: Microsoft’s Cortana vs Apple’s and Samsung’s Move on Health

    Are HEALTH and WELLNESS devices the “Next Big Thing” this year or can MICROSOFT’s CORTANA rule the mobile conversation in 2014?!?

    The updates coming to Windows Phone this year via the 8.1 update are amazing and will bring the Windows Phone platform on par with iOS and Android. But to date the leaks from the 8.1 SDK haven’t revealed anything ground breaking or game changing. Except maybe the hints we have seen of Cortana. Microsoft has a vision of a digital assistant that surpasses everything we have seen so far. If Cortana is the realization of that vision “she” can be, and just may be Microsoft’s ace. Cortana very well may be an industry Game Changer!

    I think that Microsoft has a chance to control the message around the artificailly intelligent Digital Assistant this year. Both Apple and Samsung are going all in with what they are trying to define as the “Next Big Thing” in MOBILE HEALTH and WELLNESS, while not focusing a great deal of attention on the digital assistants they have developed.

    Microsoft’s CORTANA promises advances beyond both Siri and Google Now. If it is indeed the REVOLUTIONARY product Ballmer promised I think Microsoft has a real shot of ruling the mobile dialogue in 2014! If not they may miss the boat on the next big thing, “Mobile Health and Wellness”, since they have no horse in that race. They need to usurp this years mobile message with Cortana or they may be left behind.

    What Do You Guys Think?

    •Does Cortana have to be a Game Changer?

    •Is providing a ” good enough” digital assistant enough for Microsoft to continue it’s upward trajectory in the face of Apple’s and Samsung’s health focused devices and paraphernalia that are being released this year?

    •Is 2014 the year of “The Next Big Thing” – Health and Wellness Tech? Is Microsoft missing the boat yet again?

    Is it too late for WindowsPhone? Have Apple, Samsung and Google won? Join the discussion. CORTANA and 8.1 http://wp.me/p48xNB-8w

    Why Windows Phone 8.1, Particularly Cortana, Must Be Revolutionary- “A Cautionary Tale” | Tech Word – Wards Word on Tech

    http://jltechword.wordpress.com/2014/02/25/why-windows-phone...

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