The reason for the fall was simple. On Thursday, the office supply retailer said it will close 225 stores over the next two years. That equates to roughly 12% of its North American locations.
On top of this, its fourth quarter and full-year results for 2013 were dismal. Same-store sales were off by 7% compared to 2012 (if you exclude the 53rd week in 2013, they were 4% lower), and top-line revenue dropped by 10.6% (excluding the extra week, the measure was down 3.8%).
"We're certainly not happy with our fourth quarter results," said CEO Ronald Sargent. "Our customers are using less office supplies, they're shopping less often in our stores and more online, and the focus on value has made the marketplace even more competitive."
You can see the impact of this on Staples' long-run stock chart. Since peaking at the end of 1998, it's off by 75%. On a dividend and split-adjusted basis, it's 32.6% lower.
What's the answer to Staples' travails? While the market's reaction on Thursday doesn't imply it -- that's when the majority of the week's decline took place -- the retailer is taking the appropriate measures.
Roughly half of its sales come from Staples.com, and, as the above announcement makes clear, it's steadily reducing its bricks-and-mortar presence. In short, this is the only viable way to survive and perhaps even thrive in the e-commerce era.
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John Maxfield has no position in any stocks mentioned. The Motley Fool owns shares of Staples. Try any of our Foolish newsletter services free for 30 days. We Fools don't all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.