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Wal-Mart’s Savings Catcher Is a Step in the Wrong Direction

Wal-Mart (NYSE: WMT  ) has announced that it plans to expand Savings Catcher, its experimental price comparison service, nationwide this summer. The service, which was developed by Wal-Mart's @WalMartLabs R&D center, was tested in a pilot trial in seven test markets.

Most price comparison apps scan a barcode and search for better deals online. Wal-Mart's Savings Catcher does the opposite -- customers purchase an item first at Wal-Mart, but receive credit in their account if the product was available for a lower price elsewhere. Savings Catcher will initially only be available on the web, but will be added to Wal-Mart's mobile app during the summer.

Source: Wikimedia Commons.

Major retailers like Wal-Mart have struggled with the practice of "showrooming" -- where customers check out products at brick-and-mortar stores but use price comparison apps to find better deals online. Wal-Mart's industry peers Best Buy (NYSE: BBY  ) and Target (NYSE: TGT  ) have aggressively pushed back against Amazon (NASDAQ: AMZN  ) and other e-tailers by sacrificing margins and matching online prices.

Wal-Mart's Savings Catcher appears to be a defensive move against both challenges. Yet upon closer examination, the service feels more like a conservative, half-hearted effort than focused strike against e-tailers.

More limited and complex than it seems
The biggest problem with Savings Catcher is that it is blatantly designed to retain Wal-Mart shoppers.

Here's how it works. Customers enter the number of their receipts on the Savings Catcher website, along with the date of their visit. The service then examines the purchased items, compares the prices to local retailers such as Target, Walgreens, Dollar Tree, and Kroger, then refunds the difference in an eGift card within 72 hours. However, Savings Catcher doesn't scour storewide comparisons across a competitors' entire inventory -- it only includes prices listed in weekly print ads. Most importantly, Savings Catcher does not compare its prices to Amazon.

Now consider this scenario -- two customers go to Wal-Mart to purchase an item. The first customer, using Amazon's barcode scanner, simply scans the package, finds a better price online, and makes a purchase. The second customer, using Savings Catcher, buys the product, finds out later that there was a better deal, then receives Wal-Mart store credit. The second customer is now obligated to spend the difference back at Wal-Mart. What's more, he or she might still have missed out on a better deal online.

That example notably doesn't work for groceries (although Amazon is trying to change that with AmazonFresh), but Savings Catcher feels fairly restrictive compared to other price comparison tools. Wal-Mart shoppers also won't know how much they overspent until after they leave the store.

Wal-Mart's own barcode scanner, Scan & Go (which is part of Wal-Mart's mobile app), has similar problems as Savings Catcher. Instead of encouraging customers to scan products at competitors' stores, Wal-Mart promotes Scan & Go as an express check-out device for its own stores. Moreover, many U.S. shoppers haven't even heard of the feature, since it is only available in select stores in seven states.

Wal-Mart's Scan & Go. Source: Wal-Mart.

Simply put, it feels like Wal-Mart built its entire mobile strategy around keeping its customers out of competitors' stores.

The margin-crushing practice of price-matching
Retailers employing price-matching practices is certainly great for consumers, but it can crush bottom line growth.

Best Buy's promise is bold -- it will match the price of any "new, identical, and immediately available products" from Amazon, Staples, Target, Wal-Mart, and other competitors at the time of the purchase. Best Buy will also refund the difference if it lowers its price within 15 days of the purchase.

Last January, Target followed suit and claimed that it will match prices at Amazon, Wal-Mart, Best Buy, and other retailers year round. Target also promises to refund the difference if a lower price is found within seven days at Target, Amazon, Wal-Mart, Best Buy, Toys "R" Us, or a local competitor's printed ad.

This simple comparison of margins, revenue, and earnings growth shows the brutal cost of price matching on the bottom line:


Revenue growth (mrq)

Profit margin (mrq)

Earnings growth (mrq)









Best Buy








Source: Yahoo Finance, June 6.

Amazon is still squeezing out big bottom line growth with tiny margins, thanks to its much stronger top line growth. In other words, brick-and-mortar retailers simply lack the revenue to support a prolonged pricing war against Amazon.

Wal-Mart, which has made 12 e-commerce acquisitions over the past three years, is trying desperately to catch up to Amazon in e-commerce. Last quarter, Wal-Mart's e-commerce sales rose 27% year-over-year, but it only accounted for 0.3% of its overall U.S. sales, or $203.5 million -- pretty underwhelming compared to Amazon's $11.9 billion in North American sales last quarter.

The Foolish takeaway
In conclusion, Wal-Mart's Savings Catcher is an interesting attempt to address the problems of showrooming and price-matching, but it's clearly more restrictive and inconvenient than barcode scanners and Best Buy and Target's broader price-matching promises.

Wal-Mart needs to either fully embrace e-commerce or abandon it altogether. Half-hearted attempts like Savings Catcher and Scan & Go just seem too concerned with keeping customers coming back to Wal-Mart than boosting long-term e-commerce revenue.

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Read/Post Comments (17) | Recommend This Article (13)

Comments from our Foolish Readers

Help us keep this a respectfully Foolish area! This is a place for our readers to discuss, debate, and learn more about the Foolish investing topic you read about above. Help us keep it clean and safe. If you believe a comment is abusive or otherwise violates our Fool's Rules, please report it via the Report this Comment Report this Comment icon found on every comment.

  • Report this Comment On June 08, 2014, at 3:45 PM, ARBE123 wrote:

    There are so many reasons this will fail.

    1) Most People do not have the time to price match items.

    2) Back in the 70's and 80's when I worked retail, we would go to our competitors with a notepad and write down their prices vs our prices.

    3) We would then undersell our competitor by a nickle.

    4) Walmart is dropping millions into this new app to help 'save you money' and put it on gift cards, which they will assume that you will lose.

    5) Walmart then assumes that you'll assume that Walmart, being the good guy, will actually give you in actual value, the difference between what they sell the item for and what joe-smoe's grocery store sells it for. (Ain't going to happen)

    6) When has a retailer actually tried, and succeeded in 'saving you money'?

  • Report this Comment On June 27, 2014, at 11:40 PM, JoyPCS wrote:


    FYI, since I found out about Savings Catcher 2 months ago, I have already received back $32.65. You set up a digital "gift" card and print the bar code. When Savings Catcher funds are available, you "Redeem" to your card. You then scan card at checkout to apply that credit to a purchase. I really appreciate this money back from Walmart!

  • Report this Comment On July 11, 2014, at 4:32 AM, carizanc wrote:

    I appreciate your comments - I had not thought of the program quite that way! However, I have noticed that the longer the program goes on the less money I get back. I figured it was a way for Walmart to lower their prices after discovering what they were overpriced on. Even so, I don't have time to compare everything I buy to every other store. If I can easily type in a code and have it re-checked, great! The effort involved in all that checking, and traveling, shopping, standing in line, somewhere else... just isn't worth the 30 cent savings.

    Also, if you sign in to the Savings Catcher website you can see each item and what the price difference was at the other store. No, it doesn't say where.. but does it matter? YOu've already bought it! You got the difference back... If you must know, look for yourself.

    Maybe this isn't the best overall idea and obviously has a catch, but I'll take the savings and as it's SAVED ON MY PHONE, not a gift card, I won't lose it.

  • Report this Comment On July 28, 2014, at 3:33 PM, cjenn3345 wrote:

    I have just had the WORST experience with the 'savings catcher'. Their system made all of the receipts disappear that I had uploaded and when I tried to clear up their mistake with the customer service I got horrible responses, which is apparently only a email. I dont think they actually want to talk to people when they mess up and offer no assistance. They first of all have been giving me the run around, first it was "well it's a new system' and then it was 'well you must have entered the number in wrong' to which I forwarded the conformation email to them and then their next excuse was 'well there is nothing we can do'. What a SCAM, I went out of my way to save money because of this new saving catcher, never again. The new program is nothing more than a way to get your money, your information and rip you off.

  • Report this Comment On July 29, 2014, at 1:00 PM, lkrause1997 wrote:

    As a customer this is my thought. I don't have time to price match first and then run to several different stores. This way I can go to Wal-Mart, make my purchases and save anyway after the fact. I've already earned quite a bit back and this is MUCH more effective for me than the other price match apps.

  • Report this Comment On August 10, 2014, at 9:55 PM, reddwarfone wrote:

    Not mentioned in this story is the savings catcher searches for local competitor's lower printed advertised prices. The savings catcher hand out material in Walmart stores stresses the words "We search for lower advertised prices." This is telling me savings catcher will NOT match a competitor's every day low prices. However, if I get an eGift Card from Walmart for shopping there, I will use the card to buy gasoline in their parking lot. Walmart's gasoline prices are among the lowest in the city and well worth the price. Also, I still shop at other stores like Best Buy and Target for merchandise not found at Walmart. And Best Buy has a rewards program issuing email gift cards when you build enough points through purchases.

  • Report this Comment On August 11, 2014, at 5:52 PM, mamabear13 wrote:

    Can someone please give me step by step on how to get my egift card. I have already set up an account, got money back and I put it on an egift card it keeps saying that it was emailed to me but there is nothing in my email or junk folders. Can someone help me find it

  • Report this Comment On August 14, 2014, at 4:58 PM, Bennehftw wrote:

    While I get the premise of the topic, and do mostly agree with what it's saying. I'm probably not going to stop using this app. This app is gaining popularity so fast it's crazy. It's ease of use and the illusion that it saves you money is there in the fact that you buy something and if it's cheaper somewhere else that they'll refund you the money through an easy to access method. It's too easy too streamlined for anyone to not use it. Only for those who really fickle into spending hours to price check everything will not use it. But for the rest of society (being basically the huge majority) will easily accept this app as free money. And everyone will probably follow suit into using it. It's just too easy and accessible to not use it. Sure we can save a lot shopping somewhere else, but as much as I dislike Walmart, this is a homerun, even if they're fooling everyone in the process.

  • Report this Comment On August 18, 2014, at 10:29 AM, bethk1973 wrote:

    Here is what I see as a problem. They say it will take 72 hours. However, this process on several occasions has taken much longer and then the response is "we could not process your receipt". "technical errors", oh really. How convenient when all the information is accurately inputted. Trying to resolve is the equivalent of convincing a horse that is really a pig.

    Then there is the "fine print". You can only accumulate $599 a year. For someone like me who is a price comparison shopper, this is ridiculous. Wal Mart wonders why they are not retaining customers as they had. Bad policies (such as coupons), bad customer service, badly trained employees, and horrible quality products. . . you figure it out Wal Mart.

  • Report this Comment On September 04, 2014, at 2:36 PM, trendychick wrote:

    What I found is this... Wal-mart (purposely) mislabels items to avoid the price match; ( I bought 6 Ocean Spray Cranberry juices which were BOGO at Publix - 2 were accurately labeled (barcoded) "OCN SPRY JCE" on the receipt and I received the matching price with Publix for those 2) however; 4 of them were labeled simply "BEVERAGE" and no credit was given. Along the same lines - if you do the price match at the register, you get both items at the price Walmart sells it for - not so here - they "match the price" with the lower retailer price. Takeaway - match them yourself - you spend less money (keeping your savings to spend wherever you wish) when you insure they give you the BOGO at THEIR OWN price and that items are the correct item regardless of the mislabeling. Sneaky, sneaky Walmart.

  • Report this Comment On October 08, 2014, at 1:21 PM, FastOffice wrote:

    Wal-Mart's Savings Catcher program has had a lot of trouble from the start. There's really no way to know what qualifies and what doesn't. I switched over to Target several months ago. Now, I try to shop at Wal-mart, but I'm still only grabbing a few things.

    As far as price matching goes, it's way easier to price match nowadays because tons of websites do it for you. I genuinely don't think Wal-mart made any accomplishments with this program. I think that they just made items cheaper for their regular shoppers. Target still blows them out of the water on sales, couponing, etc.

  • Report this Comment On November 01, 2014, at 2:42 PM, rippedmeoff wrote:

    I have getting the run around for the past 2 weeks. I confirm they will accidentally lose your receipts & send the gift card to where ever they want. To show how unprofessional they are, they spell my name incorrectly in their response...How concerned are you when you can't take the time to enter a name exactly as it appears on the contact form ? There are easier ways to get your savings !!

  • Report this Comment On November 06, 2014, at 3:44 AM, SassiBoem wrote:

    I enjoy the Savings Catcher feature. Though I haven't saved much so far (only about $3.60), I still think it's neat. My e-mail tells which store had the lower price, the difference in price, etc., and I entered the Savings Catcher e-Gift card from my e-mail while making an online transaction in the wee hours this morning. Sadly, when I received the confirmation e-mail, it did not list my e-Gift card as one of my payment methods, so I will be contacting them later to make sure it took.

  • Report this Comment On November 12, 2014, at 7:45 AM, ecsa0014 wrote:

    My family and I have been using the savings catcher program for the few items we buy at Walmart. It started off pretty interesting and it was nice to get credited back on some of our purchases but It seems the longer we do this program, the more annoyed we get with it. The biggest problem I've found is that many items simply are not matched to other stores, despite those stores selling exactly the same items. On our last shopping trip we purchased over 50 items (almost all groceries) and well over half of those items weren't used in the price comparisons because they weren't matched to the same items sold in other stores. It seems Walmart with has a very poor matching system or is deliberately limiting their system to help minimize losses. Either way, It undermines my family's confidence that we are, in fact, getting the best deal because of this program and has led us to do even more shopping elsewhere.

  • Report this Comment On January 04, 2015, at 3:12 PM, KnoxCop wrote:

    It's BOGUS--basically worthless. Excluded are electronics and groceries. Clothing. Jewelry. Auto care. Ok--not much left, but I'VE SCANNED MORE THAN 20 RECEIPTS WITH ZERO REFUNDS!

    They "catch you" by refunding you like a total of $2 on your first one or two receipts--THEN NOTHING! I haven't gotten a positive savings statement since it began, other than the FIRST TWO. Every single one since then states, "No lower prices found."

    I got over that jazz and uninstalled. These ppl saying they're getting refunds? Post a screen shot to PROVE IT...I'm not falling for their "scanning tool" any longer. Genius way on WM's part to see what consumers are buying and in what demographic. OTHERWISE ITS BOGUS LIES AND DOESN'T WORK!!

  • Report this Comment On January 07, 2015, at 8:20 AM, RobertCanine wrote:

    The reason that you're not seeing much in the way of savings is because they only look at weekly print ads, i.e. only the sales flyers that you get in your newspaper or elsewhere. All of their competitors could be 50% off on a daily basis on every item that they carry, but you wouldn't see a dime of benefit unless they were marked further down in a sales flyer. That's the scam, in my opinion.

    I do a LOT of shopping at Walmart, have been putting in the receipts for over 3 months, and have received a whopping $18 in credit so far, from purchases totaling over $1100.00! A 1.5% kickback, from a store whose prices seem to only be getting less and less competitive over time.

  • Report this Comment On April 15, 2015, at 4:51 PM, spdygnlz wrote:

    I got an email this morning that something changed on my account, but I hadn't changed anything. I was still able to get on and luckily I don't have any credit cards linked, but I checked my Savings Catcher balance that I had been saving up for a while and it had been cleaned out. The hacker had cashed it out somehow. The customer support people said that they've seen a dramatic increase in these types of cases recently. They'll do their normal investigation which will take at least 30 days (but they said probably more because of all the recent problems) and maybe they'll give me a gift card.

    If you have any balance on your account, I suggest you cash out now and close your account! Definitely remove your credit cards if nothing else.

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