AT&T and Verizon Prefer to Sell a Samsung Smartphone Over an iPhone

A recent survey by Kantar Worldpanel suggests wireless providers are recommending Samsung phones over an Apple iPhone.

Aug 13, 2014 at 10:30AM

If you go into your AT&T (NYSE:T) or Verizon (NYSE:VZ) store to buy a new smartphone, odds are the salesperson will direct you toward a Samsung (NASDAQOTH:SSNLF) device. A recent survey by Kantar Worldpanel found that 63% of smartphone buyers were recommended a Samsung. Comparatively, carriers recommended Apple (NASDAQ:AAPL) just 30% of the time.

Nearly any tech review site will tell you that the iPhone is at least on par with any Samsung smartphone. In fact, the iPhone is usually ranked as the best smartphone available. So, why is there such a huge discrepancy between recommendation rates? The answer shouldn't surprise you: It's not in the best interest of wireless providers to recommend an iPhone profit-wise.

Making you pay more for a lower priced phone
Carriers seem to have a love-hate relationship with the iPhone. While the product certainly sells well, it carries a high up-front cost for the carriers because they must pay Apple subsidies to sell the phone for $199. Samsung and every other OEM have the same deal, but Apple's iPhone typically carries the highest subsidy.

Although Samsung's latest flagship Galaxy S starts off retailing for the same price as the latest iPhone -- $650 -- Samsung will often reduce the price after the initial launch, with the last three flagship Galaxy S devices declining 20% to 25% in retail price after six months. Meanwhile, AT&T and Verizon continue to sell customers the phone at the same subsidized price of $199 and pocket the change.

Apple's impact on wireless carriers is quite noticeable. With every new iPhone release, AT&T and Verizon notice significant declines in profit margin as they're forced to pay subsidies up front.

VZ Profit Margin (Quarterly) Chart

VZ Profit Margin (Quarterly) data by YCharts

Playing it safe
Other analysts have speculated that U.S. carriers want to avoid a situation where Apple can exercise even more power over them. Apple continued to gain share of the U.S. smartphone market in the second quarter of the year despite Samsung's product refresh in April. The iPhone maker now has a 42.1% share of the market. If Apple gains more market share, it may be able to exercise market power and force carriers to increase subsidies or pay for more advertising, the theory goes.

On the other hand, carriers are walking a fine line pushing Samsung phones considering the company already commands 28.6% of the market. But Samsung's products have a strong customer satisfaction rating and a loyal customer base -- the second best among smartphone OEMs after Apple. Smaller companies like LG and HTC aren't even close. In other words, the Samsung phone probably isn't going to get returned.

The only thing worse for carriers than paying a bigger subsidy is paying two big subsidies, so they want shoppers to be happy with the phone they buy. Selling a Samsung phone allows them to minimize the risk of paying more subsidies while maximizing the sales of high data plans. In the end, it all translates into better expected profit margins than selling nearly any other phone.

Samsung's not-so-secret weapon
Samsung is shelling out billions of dollars to get salespeople at your carrier to recommend and sell you its smartphones. Unlike Apple, Samsung offers spiffs to salespeople for selling its products. A spiff is an immediate bonus paid directly to the salesperson.

Samsung's marketing budget is gigantic compared to Apple's. Last year, Samsung's advertising and sales promotion budget totaled $11.9 billion, $1 billion more than Apple's entire SG&A expense. Samsung's sales promotion expense -- a lot of which is spiffs -- totaled $7.8 billion.

Carriers don't have much control over these incentives as they are offered directly by the manufacturer. If one carrier doesn't offer them, it'll have a hard time keeping salespeople. That makes spiffs a big risk to the carriers as it shows how any smartphone maker with a big enough budget (say, Microsoft if it wanted to) could dominate the mind share of their salespeople and undermine their businesses.

Why the sudden change?
Selling a Samsung phone might not be in the customers best interest, but it's certainly in the best interest of carriers and its employees. The amount of money Samsung doles out to salespeople every year is astounding, and shows the power of "promotion."

Perhaps that's another reason why carriers are trying to move away from subsidies altogether. They realize they're not really in control of what smartphones their salespeople try to sell, and as a result profit margins could take a hit if another high-subsidy OEM starts "promoting" heavily.

Leaked: Apple's next smart device (warning, it may shock you)
Apple recently recruited a secret-development "dream team" to guarantee its newest smart device was kept hidden from the public for as long as possible. But the secret is out, and some early viewers are claiming its everyday impact could trump the iPod, iPhone, and the iPad. In fact, ABI Research predicts 485 million of this type of device will be sold per year. But one small company makes Apple's gadget possible. And its stock price has nearly unlimited room to run for early in-the-know investors. To be one of them, and see Apple's newest smart gizmo, just click here!

Adam Levy owns shares of Apple. The Motley Fool recommends Apple. The Motley Fool owns shares of Apple. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

Money to your ears - A great FREE investing resource for you

The best way to get your regular dose of market and money insights is our suite of free podcasts ... what we like to think of as “binge-worthy finance.”

Feb 1, 2016 at 5:03PM

Whether we're in the midst of earnings season or riding out the market's lulls, you want to know the best strategies for your money.

And you'll want to go beyond the hype of screaming TV personalities, fear-mongering ads, and "analysis" from people who might have your email address ... but no track record of success.

In short, you want a voice of reason you can count on.

A 2015 Business Insider article titled, "11 websites to bookmark if you want to get rich," rated The Motley Fool as the #1 place online to get smarter about investing.

And one of the easiest, most enjoyable, most valuable ways to get your regular dose of market and money insights is our suite of free podcasts ... what we like to think of as "binge-worthy finance."

Whether you make it part of your daily commute or you save up and listen to a handful of episodes for your 50-mile bike rides or long soaks in a bubble bath (or both!), the podcasts make sense of your money.

And unlike so many who want to make the subjects of personal finance and investing complicated and scary, our podcasts are clear, insightful, and (yes, it's true) fun.

Our free suite of podcasts

Motley Fool Money features a team of our analysts discussing the week's top business and investing stories, interviews, and an inside look at the stocks on our radar. The show is also heard weekly on dozens of radio stations across the country.

The hosts of Motley Fool Answers challenge the conventional wisdom on life's biggest financial issues to reveal what you really need to know to make smart money moves.

David Gardner, co-founder of The Motley Fool, is among the most respected and trusted sources on investing. And he's the host of Rule Breaker Investing, in which he shares his insights into today's most innovative and disruptive companies ... and how to profit from them.

Market Foolery is our daily look at stocks in the news, as well as the top business and investing stories.

And Industry Focus offers a deeper dive into a specific industry and the stories making headlines. Healthcare, technology, energy, consumer goods, and other industries take turns in the spotlight.

They're all informative, entertaining, and eminently listenable. Rule Breaker Investing and Answers are timeless, so it's worth going back to and listening from the very start; the other three are focused more on today's events, so listen to the most recent first.

All are available for free at www.fool.com/podcasts.

If you're looking for a friendly voice ... with great advice on how to make the most of your money ... from a business with a lengthy track record of success ... in clear, compelling language ... I encourage you to give a listen to our free podcasts.

Head to www.fool.com/podcasts, give them a spin, and you can subscribe there (at iTunes, Stitcher, or our other partners) if you want to receive them regularly.

It's money to your ears.

 


Compare Brokers